Intercom, Inc.

APRIL 22, 2021

After writing An Elegant Puzzle about the challenges of engineering management in high-growth organizations, his focus shifted to a career path that’s much less understood – the technical leadership track. Or does this whole tech career thing support the writing? Since we last spoke to you, you’ve published not one but two books.

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

The Product Guy

FEBRUARY 13, 2020

Challenges due to hypergrowth. Onboarding: A huge number of hirings, from C-Level to PMs and Tech lead Process-oriented, not mission, not goals Purpose lost: make new employees impact the team as soon as possible No feedback-loop with new employees. Regarding continuous delivery: Very technical focus (e.g. Better Decisions.

Product Research 471

Product Research Onboarding KPIs Reporting Tools Feedback Software 471

Alchemer Mobile

APRIL 21, 2021

Education was one of the hardest hit industries in 2020. Quick transitions to remote learning, usage and integration hurdles, lack of funding for new tech, and massive fluctuations in MAU all played a role in delivering a challenging year for educators and education technology across the country.

Feedback Software 246

Feedback Software Research Software Education Technical Review 246

Product Innovation Educators

FEBRUARY 17, 2025

Early in her career, Francesca encountered this phrase alongside the common description of product management as sitting at the intersection of business, user experience, and technology. Leadership doesn’t always mean management Many professionals enter product management from technical backgrounds, such as engineering or development.

Reporting Tools 179

Reporting Tools Feedback Software Customer Feedback Technical Review 179

The Product Guy

AUGUST 1, 2019

Since there was no active grooming or planning session with the engineers, daily standups played the role of requirement review meetings. The team also agreed to initiate a weekly meeting to review and clarify requirements and to estimate the user stories. Long standups.

Weak Development Team 373

Weak Development Team Software Review Technical Review Onboarding KPIs 373

UX Planet

DECEMBER 6, 2024

Transforming user experience in cars-as-a-service industry through Strategic AI/ML Integrationa UX casestudy. As I delve deeper into understanding the capabilities and limitations of Artificial Intelligence, I see an opportunity for AI/ML to improve an existing flow in the Automotive industry. Image Credit: Karena E.I

Customer Experience 98

Customer Experience Data Visualization Research Software Feedback Software 98

Userpilot

OCTOBER 19, 2024

It is tailored for product teams who need to send NPS surveys inside their app and analyze it without technical expertise. 3 Delighted for e-commerce, tech, and non-profit teams Creating NPS surveys with Delighted. So they make it easier to send these surveys and get more responses.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Research Software 105

The Product Guy

APRIL 9, 2019

In my company, we review a living document with our management chain on a quarterly basis to align business direction for the short-term (immediate one to two quarters) to the long-term (two to five years). No formal stakeholder review as this is meant to be the first version that will undergo many iterations and refinements.

Feedback Software 372

Feedback Software Analytic Tools Technical Advisors Strategy 372

The Product Coalition

DECEMBER 29, 2022

Food tech is transforming the food industry by using cutting-edge technology to manage production, distribution, and consumption. When discussing food, technology is not the first thing that comes to our minds. Nevertheless, technology has altered every aspect of our life. Explore the article below for more.

Technical Review 153

Technical Review Data Visualization Software Review User Testing 153

Intercom, Inc.

JULY 25, 2022

New research from Harvard Business Review Analytic Services reveals that businesses of all sizes – from small businesses to enterprises – are realizing the business value of personal, efficient customer engagement. Creating quality customer experiences has always been important for retaining customers. But they’re facing big barriers.

Data Visualization 209

Data Visualization Reporting Tools Analytic Tools Technical Review 209

Product Innovation Educators

JANUARY 20, 2025

Here’s how the two approaches differ: Aspect Traditional MBOs OKRs Compensation Link Directly tied to bonuses Deliberately separated from compensation Goal Structure Combined goals and metrics Separated objectives from measurable results Review Cycle Usually annual More frequent (e.g.,

Systems Review 282

Systems Review Framework Customer Experience Technical Review 282

Intercom, Inc.

FEBRUARY 18, 2020

We had a large group of talented people – some who knew features and workarounds better than anyone else, some who were experts in technical concepts, some who excelled in project and relationship management, and others who had a deep knowledge of particular industries. The only problem? We were operating in silos. part of the name.

Technical Review 223

Technical Review User Testing Customer Experience Customer Feedback 223

Intercom, Inc.

AUGUST 11, 2020

As she tells it, “When I was fresh out of college, I was working at my first job in the tech industry. Think about the impact that racism has already had in tech. Many people believe tech to be apolitical and unbiased, but that’s simply not true. The language we use shapes our world. Know the scope of the issue.

Technical Review 289

Technical Review Software Review Systems Review Fractional CTO 289

Userpilot

NOVEMBER 17, 2024

It also draws out the process by requiring time-consuming agreement on needs and strict protocols, like QA reviews. Often due to analysis paralysis , overwhelming amounts of information, or a lack of clear insights that drive product decisions. Think about Apu, the ever-diligent Kwik-E-Mart owner. But why bother fixing it?

Data Visualization 93

Data Visualization Analytic Tools Software Review Feedback Software 93

Alchemer Mobile

APRIL 14, 2021

But the category is broad, encompassing everything from news to games to sports, and consumer expectations and behavior varies dramatically between industries. Technology (media creation, connectivity, etc.). Music apps had the most app store ratings and reviews out of all Media subcategories. Technology Apps. Music Apps.

Feedback Software 246

Feedback Software Research Software Technical Review User Testing 246

Alchemer Mobile

JULY 25, 2024

In today’s competitive landscape, customer experience (CX) stands as a cornerstone of success, particularly in the financial services industry. In our digital world, it has never been easier for customers to switch banks, wealth and investment managers, or financial technologies. However, not all companies are great at asking.

Reporting Tools 182

Reporting Tools Data Visualization Feedback Software Analytic Tools 182

Alchemer Mobile

NOVEMBER 10, 2022

You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. Supporting tech. This is a valid question.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Alchemer Mobile

APRIL 14, 2022

Subcategories for Media Apps: News, Telco, Technology, Games, Sports, Music. The Media and Entertainment app category is broad, encompassing everything from news to games to sports, and consumer expectations and behavior vary between industries. Data included: Ratings and reviews. Technology (media creation, connectivity, etc.).

Feedback Software 278

Feedback Software User Testing Technical Review Customer Feedback 278

The Product Guy

SEPTEMBER 27, 2016

The Product Mentor is a program designed to pair Product Mentors and Mentees from around the World, across all industries, from start-up to enterprise, guided by the fundamental goals… Better Decisions. She majored in Industrial Relations in her undergraduate degree. Signup to be a Mentor Today! View the live stream….

Research Software 370

Research Software User Testing Analytic Tools Product Research 370

The Product Guy

OCTOBER 25, 2016

The Product Mentor is a program designed to pair Product Mentors and Mentees from around the World, across all industries, from start-up to enterprise, guided by the fundamental goals… Better Decisions. She majored in Industrial Relations in her undergraduate degree. Signup to be a Mentor Today! View the live stream….

Analytic Tools 356

Analytic Tools Research Software CTO Coach Fractional CTO 356

Product Innovation Educators

MARCH 3, 2025

To answer this question, they employed a technology called supervised fine-tuning. This discovery challenged a common assumption that machines would struggle with the emotional aspects of customer research due to their lack of human empathy. As product professionals, we’re trained to identify problems and create solutions.

Research Software 156

Research Software Product Research Artificial Inteligence User Testing 156

The Product Guy

JULY 4, 2019

We provided consulting, insurance brokerage, information technology and business process outsourcing services. This was due to incorrect contribution amounts, the system not finding an account, or invalid employer data. I remained in the consulting industry for a few years before I gaining an opportunity in the start-up industry.

Research Software 384

Research Software Product Manager Product Management Systems Review 384

Intercom, Inc.

JUNE 8, 2021

According to one Microsoft Global State of Customer Service report , 90% of consumers surveyed said that customer service is an important factor in their choice of, and loyalty to, a brand, while nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. Conversational support is the new normal.

Reporting Tools 222

Reporting Tools Technical Review Data Visualization Research Software 222

UX Planet

MARCH 15, 2025

Why My AI Learning Approach is Different When I first began exploring AI, I quickly realized that most learning resources available online are heavily technical. I wanted to learn how to leverage AI strategically from a product managers perspective rather than from a deep technical standpoint. Learn more at Empathy &AI.

Data Visualization 103

Data Visualization Artificial Inteligence Customer Feedback Technical Review 103

Product Innovation Educators

SEPTEMBER 30, 2024

The episode provides valuable lessons for product managers and innovators in various industries, highlighting the importance of executive sponsorship, employee engagement, and a structured innovation process. Innovation Culture at DFW Fostering an innovation culture is a key priority for DFW Airport.

Research Software 286

Research Software Feedback Software User Testing Technical Review 286

The Product Guy

MARCH 12, 2025

Companies like Canva grew by defying industry conventions around complex, professional-focused design software making powerful design tools accessible to everyday users and businesses. Every meeting becomes a performance review rather than a space for creative problem-solving. OKRs should serve the strategy, not dictate it.

Data Visualization 150

Data Visualization User Testing Customer Experience Technical Review 150

The Product Guy

MARCH 26, 2019

They saw the title would be design review or feature review, but what did that really mean? But did it make my life easier if I had to spend extra time outside of meetings explaining things or hold additional meetings because we weren’t able to cover everything in my agenda due to getting stuck on an item?

Product Manager 360

Product Manager Product Management Technical Review Management 360

Product Innovation Educators

AUGUST 26, 2024

Organizations are trying to figure out how to use these technologies effectively while keeping employees productive and motivated. Uncertainty and Ambiguity in Adoption Integrating generative AI into existing work processes isn’t always straightforward.

Data Visualization 290

Data Visualization Generative AI Research Software Artificial Inteligence 290

The Product Guy

AUGUST 15, 2019

These came from watching other product managers, reading books, attending meetups, and talking to other people in the tech industry about what product managers did. Bugs come up, tests take a long time, code reviews are needed, merge conflicts occur, reviews from multiple shareholders might be required, etc.

Product Manager 354

Product Manager Product Management Software Review Management 354

Alchemer Mobile

MARCH 22, 2022

The Food and Drink industry embraced the transition to mobile in 2020, and the investments paid off in 2021. As such, employees will feel more and more empowered leveraging technology to deliver better guest experiences and feel more empowered and happy to work in a well-run restaurant,” – Chris Comparato, CEO of Toast.

Reporting Tools 264

Reporting Tools User Testing Data Visualization Feedback Software 264

Product Innovation Educators

SEPTEMBER 9, 2024

Here are key criteria to consider: Strategic fit with company objectives Sales potential and market size Competitive landscape User experience and customer value Technical feasibility and complexity Financial metrics (e.g., Let’s break down these approaches and look at their pros and cons.

Research Software 304

Research Software User Testing Customer Experience Analytic Tools 304

Alchemer Mobile

OCTOBER 14, 2021

.” Lesson 2: What are some trends you anticipate happening in the next 3-5 years for your particular industry or the role of product management as a whole? “What’s interesting on our side is the Auth0 thought process and philosophy is every company is a tech company or it’s fast-becoming a tech company.

Technical Review 245

Technical Review User Testing Data Visualization Product Manager 245

The Product Guy

AUGUST 30, 2017

As we were getting closer to the end of the year, my senior vice president called me in, to review our progress against our goals. I’m not a technical Product Manager. Before that she held multiple positions in Fin-Tech companies in Israel as Associate Product Manager, Project Manager and QA Engineer. Similar, right?

Technical Advisors 309

Technical Advisors Product Manager Product Management Technical Review 309

Lenny Rachitsky

OCTOBER 22, 2024

Salary transparency is an increasingly important topic in tech, as professionals are keen to maximize their compensation, and companies are looking to hire and retain top talent. Many states have also recently passed pay transparency legislation in order to promote more equitable outcomes for workers across industries.

Data Visualization 132

Data Visualization Product Manager Product Management Product Research 132

Alchemer Mobile

MAY 18, 2022

“Technology for the sake of technology is meaningless, but technology as an enabler of business innovation is a very powerful thing,” Chriss Wood, VP of Business Transformation at FedEx. Data included: Ratings and reviews. Below is a short summary of how Business Services apps fared in 2021. Popular phrases.

Data Visualization 264

Data Visualization Reporting Tools Feedback Software User Testing 264

The Product Coalition

NOVEMBER 11, 2021

Guest post by Rebecca Monfries, Head of Delivery at Terem Technologies, and Nathan Bruce, Lead Business Analyst at Terem Technologies. During Definition you want to focus on moving past the discovery concepts, making detailed choices (about tech, design and requirements) and obtaining enough clarity to start developing solutions.

Definition 198

Definition Technical Review Customer Experience User Friction 198