Remove Knowledge Base Remove Messaging Remove Outbound
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Moving from reactive to proactive customer support

Intercom, Inc.

With the right approach and proactive support tools – think Outbound Messages , Product Tours , and Mobile Carousels – you can provide every customer with the fast, personal help they need at the exact moment they need it. Help customers navigate known issues with Outbound Messages. What is proactive customer support?

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The ultimate customer support tech stack for 2022

Intercom, Inc.

With a modern conversational support solution, you can combine proactive , self-serve , and human support capabilities, so your team can get ahead of known problems with targeted messages , automatically answer repetitive queries with bots , and quickly resolve complex issues with automation and a human touch. Proactive messaging.

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Marketing doesn’t stop when you’ve acquired a customer

Intercom, Inc.

I wrote our docs , hosted our webinars , created our help videos and managed our outbound messaging to customers. It really is our “knowledge base” Look beyond FAQs. Bootstrapping “Product Education” When I first joined Intercom, my role didn’t really have a name. I wore many hats.

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Built for you: Workflow updates, Articles API, and more to help you engage customers efficiently

Intercom, Inc.

Many of you use multiple help centers or third-party knowledge bases to support different groups of users. You can also anticipate points where users may need a little extra help and encourage them to start a conversation with support – right from the carousel message. Improve your outbound messages with new message versioning.

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Helping from afar: Running customer support remotely

Intercom, Inc.

Guru: If your support inbox integrates with other apps, build an app that lets your team easily search your knowledge base as they support customers. We send automated outbound messages based on actions that the user has taken (or not). Bring in support automation and self-service. Help Center.

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Intercom turns 10: Highlights from our first decade

Intercom, Inc.

In 2016, we released a new version which featured deep customization, cross-platform compatibility, new message formats, and playful emoji support. Paul Adams , SVP of Product, summarizes the power of messaging. Right message, right time, right place. Writing our story. Des on the importance of recognizing our people.

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Top 7 Help Center Software in 2025

Userpilot

Knowledge bases : are online libraries of FAQs, articles, and how-to guides. Instead of juggling countless email threads or Slack messages, you manage everything from a central dashboard. Self-service features like knowledge bases or in-app resource centers help users solve simple questions on their own.