Userpilot

APRIL 7, 2024

When it comes to boosting your product growth, user tracking tools can make your life a lot easier. But how do you know you’re picking the right tools? In this article, we share key insights on user tracking tools based on their use cases, which will hopefully help you make up your mind. What is user tracking?

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Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Indicative

NOVEMBER 11, 2020

Focused on democratizing access to data-driven decision making, Customer Analytics tools empower non-technical users (like marketing and product teams) to make sense of all the data. How Customer Analytics tools fit into the broader BI and analytics landscape. Have a look at some of the platform’s key strengths and weaknesses.

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Data Visualization Analytic Tools User Testing Reporting Tools 135

Intercom, Inc.

APRIL 12, 2018

As the CEO of Dribbble, a global community and invite-only platform for designers to share and find work, Zack Onisko faces a unique challenge: how do you grow a gated product? Over time it’s become more of a mixed platform. Growing a gated platform. What drove that change? People are very vocal on Twitter too.

Feedback Software 215

Feedback Software Analytic Tools Research Software Reporting Tools 215

Mind the Product

SEPTEMBER 5, 2019

This data-driven approach permeates events, dashboards, metrics, and reports, and leaves most of us feeling less like Neo at the end of The Matrix and more like a dog whose owner just hid a tennis ball after pretending to throw it – confused, our excitement transmuted into frustration so deep we feel like chewing on our favorite plush toy.

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Data Visualization KPI Customer Experience User Testing 169

Userpilot

NOVEMBER 19, 2022

Having trouble deciding which customer service KPI to use? There are some vanity metrics among the KPIs for customer service. So let’s look at the most important KPIs that will help you create strategies to provide superior customer service and boost retention. What are customer service KPIs?

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Onboarding KPIs Data Visualization Reporting Tools Customer Experience 98

Product Management Lessons from the Trenches

SEPTEMBER 11, 2018

A product operations dashboard is not a report. It is an interactive “real-time” monitoring of key KPIs that not only gives you up to the minute access to critical data but also allows you to slice the data to find answers to questions in real-time. Pick a visualization and analyzation tool that works for your organization.

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Data Visualization Dashboard User Testing KPI 170

Usersnap

SEPTEMBER 21, 2021

How badly do you want to know if your customers are truly satisfied with your services? We go deep here, explaining the purpose of customer satisfaction surveys, different customer satisfaction survey software, and several customer satisfaction sample survey questions. So much you can taste it?

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Customer Satisfaction User Testing Feedback Software Product Research 94

Userpilot

DECEMBER 5, 2023

In this guide, we’ll go over how you can use product analytics to conduct a customer satisfaction analysis in 6 steps, as well as provide tools and tips to do so. TL;DR Customer satisfaction analytics refers to the process of collecting, analyzing, and interpreting data to evaluate how satisfied customers are with a product or service.

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Data Visualization Customer Satisfaction Analytic Tools User Testing 97

Userpilot

JULY 24, 2024

Set SMART goals and KPIs for your team to keep track of their progress and drive the product development process. Define your positioning and messaging to get a clear idea of how you’ll promote your product once it’s ready for your target market. Analyze in-app user satisfaction using tools like NPS and CSAT surveys.

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Data Visualization Framework Product Strategy Analytic Tools 111

ProductPlan

FEBRUARY 15, 2022

A product operations manager at a smaller technology company may engage in different activities than someone at a larger firm. Meanwhile, smaller companies need more tactical support around managing data, tools, and communications. The cadence of reporting and informational updates play a key part in the representation.

Data Visualization 98

Data Visualization Reporting Tools Analytic Tools Research Software 98

Birst BI

JANUARY 29, 2019

According to research from Eckerson Group, when an organization deploys a BI and analytics system, roughly 10% of employees have the skills needed to produce insights from corporate data and deliver them to decision makers. That means much of the organization depends on a few experts to leverage data to make decisions.

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Data Visualization Analytic Tools Reporting Tools Artificial Inteligence 78

Userpilot

JANUARY 15, 2021

It’s the tools and methods you use to understand user behavior within your app. Why Google Analytics is not a product analytics tool , and how product analytics differs from and relates to product metrics. The Best Product Analytics Tools for SaaS. Is Google Analytics is a Product Analytics Tool? Source: mixpanel.com.

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Data Visualization Analytic Tools Onboarding KPIs Feedback Software 88

Userpilot

JANUARY 23, 2023

Userpilot is a versatile product growth platform that can help you collect the necessary data and build personalized in-app experiences code-free. The main difference is that customer success OKRs set the direction for CS strategies, while CS KPIs measure progress against customer success OKRs. ” KPI vs. OKR.

Feedback Software 97

Feedback Software Analytic Tools Customer Experience Onboarding KPIs 97

Userpilot

NOVEMBER 6, 2023

Userpilot can help measure customer growth and boost retention by tracking user behavior and creating proactive solutions to remove friction, reduce churn, and prompt feature discovery. It measures the percentage of customers who stop using your product or service within a specific time frame. Hop on a quick demo call to learn more.

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Onboarding KPIs User Testing Feedback Software Analytic Tools 103

Userzoom

DECEMBER 11, 2019

My prediction (and hope) for 2020 is that information on the environmental impact of a product or service will be more readily available to the consumer. UX Researcher, Professional Services. With technology being integral to our everyday lives, we shouldn’t be excluding anyone. Becky Wright, Senior Product UX Researcher.

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Data Visualization User Testing Research Software UX 92

Userpilot

MARCH 18, 2024

In SaaS, a new user activation dashboard can become a massive product analytics tool to understand and optimize the user journey. A new user activation dashboard monitors and reports on activation metrics, identifying conversion bottlenecks and helping you improve the onboarding experience. What is a new user activation dashboard?

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Data Visualization Onboarding KPIs Dashboard Customer Experience 105

Userpilot

JANUARY 16, 2024

A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios. Enter ChatGPT, a powerful tool that uses natural language processing to understand queries and provide human-readable responses.

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ChatGPT Data Visualization Onboarding KPIs Research Software 105

Amplitude

APRIL 9, 2019

In order to better understand users—their wants and their unique problems that need proactive solutions—it’s crucial to involve data in every step of the product-development process. Her career in digital product and strategy has taught her that products only succeed when they offer solutions that users actually need.

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Data Visualization Analytic Tools Feedback Software Reporting Tools 61

Userpilot

JULY 6, 2021

A product growth manager is in charge of your product growth strategy: they are concerned with realistic KPI metrics and can achieve these by researching customer feedback and data, identifying opportunities for revenues, and testing products and features. Dropbox, a cloud storage service worth $4 billion has more than 500 million users, 14.6

Feedback Software 98

Feedback Software Research Software Analytic Tools Onboarding KPIs 98

Userpilot

JUNE 19, 2024

For instance, a company heavily focused on social media marketing might require strong social media analytics skills, while a B2B company might prioritize experience with marketing automation tools. KPI monitoring also helps you keep track of your performance and identify where you are lagging and where to improve.

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Data Visualization Analytic Tools Research Software Reporting Tools 52

Userpilot

JUNE 12, 2024

Goal setting and KPI monitoring : Marketing analysis involves interfacing with stakeholders, other members of the marketing team, and sometimes users in the process of research. KPI monitoring also helps you keep track of your performance and identify where you are lagging and where to improve. Book a demo to see it in action!

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Data Visualization Analytic Tools Research Software User Testing 52

Gainsight

JUNE 17, 2021

Product key performance indicators (KPIs) will be a lifesaver as you craft your product development road maps, laying the groundwork to support decisions. Unfortunately, not every KPI is going to add value to your plans. What reports should you consider when building your road map? How do you create a product road map?

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Data Visualization Reporting Tools Customer Experience Feedback Software 52

ProductPlan

JULY 10, 2020

It hit me by surprise but was so incredibly obvious at the same time: The user’s experience does not start and end within the software itself. While over 80% of businesses report increased investments in improving Customer Experience, they often struggle to deliver truly exceptional results effectively and sustainably.

Customer Experience 71

Customer Experience Development Team Review Onboarding KPIs Reporting Tools 71

Userzoom

NOVEMBER 18, 2019

During a recent webinar covering the survey ( now available on demand ), Kuldeep Kelkar offered his take on this data, and advised on how experience professionals can not only overcome the top challenges reported by their peers but also how to stay ahead of the emerging enterprise UX trends. But budgets are not matching this growth.

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User Testing Product Research UX Data Visualization 91

Userpilot

JUNE 17, 2024

In this guide, we’ll delve into the core responsibilities, salary insights, essential skills, and more, providing you with the knowledge and tools you need to excel as a marketing analyst. In this role, you report to the senior/lead marketing analyst. Looking into tools for marketing analysts? What is a marketing analyst?

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Data Visualization Research Software Analytic Tools Feedback Software 52

Revulytics

JANUARY 29, 2020

As product usage analytics deliver a growing stream of data and insights into product team dashboards, user retention metrics have become an increasingly reliable KPI to measure customer, product, and company health. While this has long been the case for SaaS it is becoming increasingly important for B2B on-premise software, too.

Customer Experience 70

Customer Experience Data Visualization Onboarding KPIs Customer Feedback 70

DISQO

JUNE 7, 2019

Considering there are, according to Instagram, 2 million monthly advertisers on the platform, marketers clearly view Instagram as a valuable social media marketing tool to promote their brands and drive sales. On the flip side, there were some positive feelings about this latest product iteration. Will Marketers “Like” This?

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User Testing Marketing Customer Feedback Feedback Software 58

Imaginary Cloud - Design

APRIL 7, 2021

In that sense, Imaginary Cloud is introducing a new UX Audit service focused on providing high-quality professional UX Audits. We believe that this service can be extremely beneficial since it takes a very close look at a digital product's performance, analyzing every aspect that can be improved or that is impacting the users' experience.

Research Software 63

Research Software UX Customer Experience Feedback Software 63

Gainsight

JULY 27, 2020

With all the unknowns surrounding reopening K-16 institutions, EdTech solutions are becoming essential tools for learning at home. Here are three ways EdTech Customer Success teams can adapt their strategy to make sure their product positively impacts learners during this “new normal.”.

Feedback Software 52

Feedback Software Reporting Tools Onboarding KPIs User Testing 52

Imaginary Cloud - Design

SEPTEMBER 1, 2022

Therefore, it is essential that your website reflects the image of your brand and provides visitors with a positive and informative user experience. You can also take advantage of Google’s free website health check to get a more in-depth report on your site’s health, broken links, and more. Evaluation.

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Reporting Tools Research Software User Testing Feedback Software 52

The Product Coalition

SEPTEMBER 14, 2020

Understand the real impact of change- In an organization where many teams are taking on various initiatives to effect a KPI, it is very hard to attribute the exact impact of each change. Only some of your users will respond positively and if they are a small proportion of your base, you will not see a significant change.

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User Testing Product Research Data Visualization Customer Experience 97

Mixpanel

JULY 9, 2021

Product analytics isn’t just a “nice to have” tool to add to your stack of tech solutions that may or not help you grow. But as I’ve used the tool, I’ve realized that it’s a lot more than that, especially for resource-light startups. Product analytics just puts everyone on the same page.

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Analytic Tools Data Visualization Feedback Software Startups 59

Gainsight

AUGUST 27, 2021

Here are the most important KPIs for the performance of your product: Net Promoter Score (NPS). Your Net Promoter Score (NPS) will show you how likely your users are to recommend your product or services to others. By zooming in on your NPS, you can increase repeat customers and spark a reputation that grows through positive reviews.

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Customer Experience Data Visualization Reporting Tools Product Manager 52

Split

OCTOBER 30, 2020

A/B testing is a powerful tool for learning about your users, understanding your features’ impact, and making informed business decisions. seeing a false positive). The more metrics you have, the higher your chances of seeing a false positive result. It’s essential to keep in mind that this error rate applies to each metric.

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User Testing Data Visualization Reporting Tools Customer Experience 52

svpg

SEPTEMBER 21, 2015

That article seemed to strike a chord in people, and I received quite a bit of very positive feedback. The engineers are working with the technology every day and are in the best position to see what’s just now possible. So they are both KPI-based, and they complement each other, but they serve different purposes.

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Roadmap Product Research User Testing Reporting Tools 60

Userpilot

JULY 29, 2020

This graph shows the cash position that results from the cost/revenue figures above. It takes 14 months to get to a cash-positive position! This is precisely why so many businesses love to be paid in advance – but for any “as a service” product, that can only be pushed so far. It’s an internal KPI.

Onboarding KPIs 59

Onboarding KPIs Customer Experience Feedback Software User Testing 59

ProductPlan

OCTOBER 8, 2019

Whether or not this is a KPI your company is actively measuring, it’s still essential to the long-term viability of your product and business model. Creating a Perpetually Positive Product Experience. The internal systems, education, and communication must embrace this approach too. Deliver consistent excellence.

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Customer Experience User Testing Customer Feedback Onboarding KPIs 55