People-First Product Leadership

DECEMBER 4, 2023

Welcome back to creating your strategy stack. In Part 2, we dive into establishing your organization's strategy and goals. If you missed Part 1, we covered the “why” behind creating a strategy stack, with a focus on the Mission, North Star, and Vision. Subscribe now What’s in a Strategy?

Strategy 52

Strategy Weak Development Team Technical Review Vision 52

Userpilot

JANUARY 16, 2024

Perform a SWOT analysis, identify the strengths and weaknesses of your top competing products, etc. Task ChatGPT with identifying and formulating the best pricing strategy for your industry. You may want to learn who your top competitors are, their value proposition , and their weaknesses. Please put data in a tabular format.

ChatGPT 88

ChatGPT Data Visualization Onboarding KPIs Research Software 88

The Product Coalition

MARCH 6, 2019

Bringing team members together, organizing user research, product demos, road mapping and more. They also said they wished they had a clearer product roadmap strategy. We’ve taken all these findings onboard and put together this comprehensive product strategy checklist for you to follow. What features are most important to them?

Analytic Tools 60

Analytic Tools Feedback Software Research Software Data Visualization 60

Mixpanel

JUNE 10, 2020

This understanding of why we do what we do is core to our product strategy, and informs every decision we make. On the NerdWallet team, we go beyond a binary “pass / fail” grade on demo days with Engineering, Product and Design. These turkey demos have surfaced key learnings for our team. what the heck is a Roth IRA?),

User Testing 75

User Testing Weak Development Team Product Research Customer Feedback 75

Userpilot

JANUARY 31, 2023

In this comprehensive guide, we’ll break down underlying customer activation strategies and actionable strategies, specific onboarding tools , and techniques, and tangible examples to learn from. How can you craft an effective customer activation strategy of your own? What are you waiting for?

Analytic Tools 92

Analytic Tools Feedback Software Research Software Data Visualization 92

ProductPlan

AUGUST 10, 2023

It’s not sexy and won’t land the leadership team any TED Talks. Yet the customer experience continually improves while KPI targets come into view. Big bets have big payoffs, but there’s a reason it’s called gambling In the venture capital world, the prevailing strategy is to invest in multiple companies knowing that many will fail.

Reporting Tools 94

Reporting Tools Feedback Software Product Research User Testing 94

Intercom, Inc.

DECEMBER 8, 2020

But with so much data to consider, how can you define the help desk metrics that matter for your team? Help desk metrics are measurements that allow you to track your performance and effectively adjust your strategy to provide better customer support. However, KPIs identify more specific goals that can be adjusted based on performance.

Onboarding KPIs 211

Onboarding KPIs Customer Feedback Data Visualization Customer Experience 211

Bain Public

JANUARY 11, 2022

Let’s face it, most organizations have poor habits around roadmap completion — this is why getting leadership (or stakeholders) to develop consistent, stable and familiar routines reinforced through repetition and communication is valuable. We all make mistakes.

Onboarding KPIs 52

Onboarding KPIs Weak Development Team User Friction Customer Experience 52

The Product Coalition

MARCH 15, 2023

Let’s look at some challenges of fintech app onboarding and potential solutions, before moving on to onboarding KPIs to measure. Challenges of FinTech app onboarding When crafting an onboarding strategy, there will be several conflicting priorities you need to balance. Breadth of adoption shows the initial appeal of a new feature.

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Onboarding KPIs Analytic Tools Research Software Data Visualization 122

Userpilot

MAY 23, 2022

Developing and optimizing sales funnels is a key part of SaaS product growth. Using these metrics, you can track the right key performance indicators (KPI), which, in turn, helps you understand the strengths and weaknesses of your business, along with growth opportunities. 5 strategies to improve funnel metrics for your SaaS.

Onboarding KPIs 91

Onboarding KPIs Feedback Software Customer Experience Customer Feedback 91

The Product Coalition

NOVEMBER 24, 2020

A Scrum Master should recognize that different stages of a Scrum Team’s development require different approaches: some, teaching; some, coaching; and some, mentoring. A Scrum Master’s principal objective should be to remove themselves from daily operations by enabling the Scrum Team to be self-organizing. A cross-functional?—?be

Data Visualization 167

Data Visualization Weak Development Team User Testing Software Review 167

The Product Coalition

SEPTEMBER 4, 2019

For example, a B2B product for developers might need a PO/PM with great technical skills while a pure marketing B2C product with low tech features might not. WEAK answer : he/she is speaking about a small topic and is not able to go deep into details about the subject or the learning process. WEAK answer : blurry methodology (or none!),

Weak Development Team 60

Weak Development Team Product Research User Testing Research Software 60

ProductPlan

APRIL 9, 2019

A lack of trust from developers and engineers creates endless second-guessing, challenges and sometimes even a refusal to follow through on requests, which becomes a huge timesuck and morale destroyer. If the executive team doesn’t have faith in product management, ideas are likely to be ignored, plans overruled and cachet denied.

Weak Development Team 72

Weak Development Team Technical Review Customer Experience KPI 72

Mironov Consulting

FEBRUARY 6, 2020

If we think of KPIs as generic and universal, then it makes sense to copy them from directly from successful companies. Just as every organization needs a finance/accounting team that follows GAAP and tracks cashflow. Good KPIs should raise interesting questions and challenge prevailing wisdom. But metrics aren’t generic.

B2B 118

B2B Enterprise Onboarding KPIs User Testing 118

ProductPlan

AUGUST 10, 2023

It’s not sexy and won’t land the leadership team any TED Talks. Yet the customer experience continually improves while KPI targets come into view. Big bets have big payoffs, but there’s a reason it’s called gambling In the venture capital world, the prevailing strategy is to invest in multiple companies knowing that many will fail.

Reporting Tools 52

Reporting Tools Feedback Software Product Research User Testing 52

Userpilot

OCTOBER 4, 2022

These UX KPIs consist of real user monitoring metrics that can help you discover multiple user errors, deliver a better customer experience to your users, get valuable insights, and make decisions regarding UX design. A KPI is any metric used to measure the success of your product’s objectives. Why should you track UX KPIs?

Analytic Tools 99

Analytic Tools Research Software Feedback Software Data Visualization 99

Mind the Product

APRIL 28, 2017

We know from his ‘ Commentary on the Gallic War ’ that Julius Cæsar, a highly successful general and politician, adopted as a primary strategy the maxim “secure your home base first”. Shoot bad ideas down early: “ That’s a great idea, but it doesn’t align to the outcomes of this product, so I am not putting it on the backlog at this time”.

Weak Development Team 120

Weak Development Team Research Software Vision KPI 120

Userpilot

JULY 27, 2023

Chief Technical Officer : Responsible for outlining the company’s technological vision, implementing technology strategies, and ensuring that the technological resources are aligned with the company’s business needs. They also manage finances and supervise one or more engineering teams. Average salary: $196,172/yr.

Research Software 93

Research Software Feedback Software Analytic Tools Onboarding KPIs 93

ProductPlan

DECEMBER 21, 2020

Whether your product finds a market or falls flat, your team needs to understand why this outcome occurred. In my years as a product manager and product leader, I’ve seen many product teams draw the wrong conclusions from both failures and successes. Your work on the product is not contributing to your KPIs.

Roadmap 73

Roadmap Software Review Weak Development Team Customer Experience 73

Userpilot

APRIL 23, 2021

Looking for user persona examples to inspire your research, or (product) marketing strategy? But it’s an absolutely critical step for any SaaS strategy. You can easily build welcome screens , tooltips, microsurveys and track the impact of different in-app experiences on your growth KPIs, without having to write any code.

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

Mixpanel

OCTOBER 17, 2022

If you are a growing business, it’s common to add more people–more developers, more designers, more product managers. My product team is small, which ends up being great because I don’t prefer to have an overly large team with multiple layers. What does this look like?

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Onboarding KPIs 52

eG Innovations

JANUARY 13, 2020

The systems team handles updates of the operating system; the database team handles the database upgrade; the virtualization team takes care of upgrades of the hardware, hypervisors and underlying storage, and so on. If application architects and operations teams wait for users to notice and complain, it may be too late.

KPI 59

KPI Weak Development Team Customer Experience User Testing 59

The Product Coalition

FEBRUARY 5, 2019

Decision-making isn’t easy for any mobile app team. Real-Time Analytics KPI #1: Crashed Sessions Where will you be when your app crashes? A good crash strategy starts with real-time analytics tools, because they never sleep? You need to make good decisions fast. Apps aren’t predictable once you release them into the real world.

Data Visualization 60

Data Visualization Analytic Tools Customer Feedback Customer Experience 60

The Product Coalition

JANUARY 12, 2020

So I decided to write a complete guide on getting your team from where they are, to fully using OKRs in 30 days. How to have meetings with the team, what to cover, how to get low performing teams back on track and then how to persuade everyone in the company to use them too. I also make sure to cover the more human elements.

Weak Development Team 78

Weak Development Team Research Software Onboarding KPIs Customer Experience 78

The Product Coalition

MARCH 15, 2020

Product strategy, discovery, and delivery: These are the three general dimensions for which product managers are responsible to optimize in a customer-centric organization. Product strategy exists outside the well defined guideposts of dual-track agile (a product discovery and delivery methodology).

Data Visualization 78

Data Visualization Analytic Tools Product Research Customer Experience 78

ProductPlan

DECEMBER 21, 2020

Whether your product finds a market or falls flat, your team needs to understand why this outcome occurred. In my years as a product manager and product leader, I’ve seen many product teams draw the wrong conclusions from both failures and successes. Your work on the product is not contributing to your KPIs.

Roadmap 52

Roadmap Software Review Weak Development Team Customer Experience 52

Sachin Rekhi

JUNE 18, 2015

Over the past year at LinkedIn I developed a strong appreciation for using Net Promoter Score (NPS) as a key performance indicator (KPI) to understand customer loyalty. The second consideration is associated with your product development cycle. Analysis Team. The Origin of NPS. Verbatim Analysis.

Product Research 107

Product Research Customer Experience User Testing KPI 107

ProductPlan

DECEMBER 18, 2019

If we add X, the user gets Y, and this KPI improves Z. If we add A, the user gets B, and that KPI improves C.”. Bypassing opportunity costs in the prioritization process can lead to poor decision making. Customers and executives are always coming up with another fantastic item for our product development to-do list.

KPI 52

KPI Weak Development Team Customer Experience Travel 52

Mind the Product

JULY 16, 2018

I’d like to share some of our team’s experience in this area and how we’re deriving value from it across the organisation. In our team we call the activity of getting face time “market interactions”. Now I know that many of you just had a thought about how measuring on number of visits is a bad thing.

Product Research 84

Product Research User Testing Data Visualization Customer Feedback 84

ProductPlan

SEPTEMBER 17, 2019

But as data-driven decision making takes on increased significance, we’ve seen “ product ops ” emerge to fill in the gap between the leadership and vision aspects of the product management and the facts and figures that inform team members. They’ll interpret the data results and surface them to the product team to make the next call.

Data Visualization 54

Data Visualization Embedded Analytics Dashboard Reporting Tools 54

Usersnap

SEPTEMBER 21, 2021

A customer satisfaction survey is a lynchpin to developing a loyal, returning, and referring customer base. So, you may be questioning, “which of the following is the first step in developing a customer satisfaction survey?”. The most commonly used KPI for measuring customer satisfaction is the CSAT. So much you can taste it?

Customer Satisfaction 94

Customer Satisfaction User Testing Feedback Software Product Research 94

Hutwork

MARCH 9, 2018

And as a product manager finding out how others made a strategy work, whether it was implementing a road-map software or avoiding other’s pitfalls can make or break your product’s success. The Power of the Elastic Product Team—Airbnb’s First PM on How to Build Your Own. You also need to name KPIs for product people.

Article 82

Article Feedback Software Research Software User Testing 82

ProductPlan

DECEMBER 21, 2020

Whether your product finds a market or falls flat, your team needs to understand why this outcome occurred. In my years as a product manager and product leader, I’ve seen many product teams draw the wrong conclusions from both failures and successes. Your work on the product is not contributing to your KPIs.

Roadmap 40

Roadmap Software Review Weak Development Team Customer Experience 40

Sachin Rekhi

AUGUST 6, 2015

The customer development and lean startup methodologies evangelized by Steve Blank and Eric Ries brought us a better approach that favored experimentation over elaborate planning, customer feedback over intuition, and iterative design over traditional “big design up front” development. Acquisition Strategy.

User Testing 118

User Testing Document Product Marketing Marketing 118

Gainsight

JUNE 10, 2021

From major players in the field such as Delphix and ADP to Okta, Lumen, and Glint, get ready to hear about Customer Success Operations, CS at Scale, CS Strategy, Human First Customer Success, and Product Experience. Giving your CS team is dependent on your company values and needs. Chart-Topping Customer Success Operations.

Feedback Software 52

Feedback Software Research Software User Testing Onboarding KPIs 52

PMLesson's Ace the PM Interview

JANUARY 12, 2022

These kinds of questions evaluate your ability to think and work through technical dependencies, product context, execution strategy, and impact on a team. Cross-functional Partnership : As we mentioned, technical program managers sit at a crossroads between many different teams and departments. Let's take a look!

Technical Review 52

Technical Review Feedback Software Onboarding KPIs Software Review 52

Roadmunk

OCTOBER 12, 2017

They’re open to sharing their own experiences of working in product (both the good and the bad) in very honest ways—and they’re very generous with advice. Inga manages the team responsible for Squarespace’s analytics platform—which their clients rely on to get data-driven insights about their websites and e-commerce stores.

Artificial Inteligence 55

Artificial Inteligence Data Visualization Feedback Software Analytic Tools 55