Mind the Product

OCTOBER 23, 2019

In Part 3 of our Product Leadership Forum recap, you can see an overview of the remaining insights from this year’s #mtpcon London Product Leadership Forum (if you missed them, you can take a look back at Part 1 and Part 2). The team won’t respect me if I’m not technical”. I’ll sound stupid if I ask questions”.

Customer Feedback 84

Customer Feedback Leadership Reporting Tools Weak Development Team 84

Product Management University

DECEMBER 2, 2022

There are senior executives in the C-suite (buyer personas) that have VPs and directors reporting to them, the department heads. Then the department heads have managers and staff reporting to them (user personas). And finally, we’ll look and B2B buyer personas and the role they play in product development. Fictional Personas.

B2B 130

B2B Customer Experience User Testing Customer Feedback 130

Product Management Unpacked

APRIL 3, 2020

According to a Gartner report “How to Cultivate Effective ‘Remote Work’ Programs Refreshed 14 May 2019, Published 16 January 2018,” three of the four key challenges are: Mutual lack of trust undermines good remote work intentions. Showing support for your team members, even when they make mistakes. That builds confidence.

Weak Development Team 163

Weak Development Team Banking Product Management Product Manager 163

UX Studio: Product Management

JUNE 22, 2021

They get most of the recognition, but they also have to be involved in everything, which is super tiring and often leads to stress, burnout, and bad health. Today there is a new school of leadership emerging to remove this frustration. It’s called empowering leadership. Context: the most important tool to empower your team.

Data Visualization 130

Data Visualization User Testing Analytic Tools Weak Development Team 130

The Product Coalition

JULY 6, 2022

Fifteen years ago Ben Horowitz published his now famous memo, “G ood Product Manager/Bad Product Manager ” in which he posits that “A good product manager is the CEO of the product”. A bad CEO takes the credit and passes on the blame. This is a classic leadership trap that many leaders (not just CEOs) often fall into.

Data Visualization 105

Data Visualization Weak Development Team Technical Review Software Review 105

Mironov Consulting

FEBRUARY 28, 2024

An essential role of CPOs and other product leaders that’s never listed in the job description is giving organizational 'air cover' to product managers to postpone almost all new requests — so that their teams can finish work already underway.    Lately, I’m calling this permission to stay focused.

Reporting Tools 105

Reporting Tools Software Review Technical Review Weak Development Team 105

PMLesson's Ace the PM Interview

MAY 14, 2021

An engineering management position is not on the typical path of an individual contributor (IC) software engineer. Engineering managers will frequently consult with other product managers, engineers, and their teams while spending time in meetings, answering emails, and delivering presentations to upper management.

Software Engineering 92

Software Engineering Engineering Reporting Tools Feedback Software 92

Modus Create

FEBRUARY 17, 2021

Servant leadership is a mainstay of corporate cultures worldwide. Like most leadership phenomena, it evokes both passionate adoration and scoffing. What is Servant Leadership? Servant leadership is a management philosophy in which the primary goal of the leader is to serve their direct reports.

Leadership 52

Leadership Reporting Tools Weak Development Team Agile 52

Userpilot

JANUARY 8, 2024

Host product webinars to reach your target audience Develop webinar content that educates your audience on industry trends, common challenges, and how your product addresses these issues. Use YouTube marketing to reach relevant audiences Develop informative and engaging videos related to your product or industry.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

The Product HQ

MAY 10, 2024

With more digital and data-driven products, the demand for traditional product managers is now shifting from sales teams to data product managers. Develop the Right Skills Certification in data PM develops the right skills. Big data analytics is a growing global market expected to reach $550 billion by 2028.

Data Visualization 52

Data Visualization Customer Experience Artificial Inteligence Certifications 52

Gainsight

MARCH 8, 2022

Our Evolve event proved once again that developing bold features with better results in mind is exactly what keeps Gainsight customers inspired to reach their biggest goals. . Customer Success teams are in a unique position to drive revenue growth. How do you improve the weaknesses and optimize the strengths?

Data Visualization 98

Data Visualization Customer Feedback Reporting Tools Feedback Software 98

Gainsight

AUGUST 2, 2021

If you have ever waited in line for a COVID test or vaccine, you understand how successful operational leadership can hinder or accelerate a positive customer experience. In most organizations, CS Operations governs six key components: Reporting. Reporting, data, and systems are on the technology side of your CS Ops functions.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools User Testing 52

People-First Product Leadership

DECEMBER 4, 2023

Throughout the post, I provide practical tips and steps for developing these strategic elements, setting the foundation for further strategic planning. It also showcases why your organization is uniquely positioned to do so. Identify their strengths, weaknesses, opportunities and threats (SWOT).

Strategy 52

Strategy Weak Development Team Technical Review Vision 52

Mind the Product

MARCH 7, 2017

Or “ How to Manage Software Development in Teams who Think Nothing Like you “ Product management has two diversity problems. Cultural homogeneity in product teams is dead, welcome cultural diversity. Every day, I lead a product standup for a team of four engineers: Syrian, Chinese, Ukrainian, and Singaporean Chinese.

Weak Development Team 138

Weak Development Team Product Management Product Manager Management 138

Userpilot

DECEMBER 13, 2023

How do you develop a robust UX strategy? TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. This is the main focus of the article.

Research Software 104

Research Software Analytic Tools Feedback Software User Testing 104

The Product HQ

FEBRUARY 1, 2023

Technical program manager (TPM) roles range from mid to senior-level positions that support organizations with their product goals. They work with leaders and their own teams across organizations. If defining project scopes, reviewing solutions, and generating reports interest you, this is the perfect career.

Technical Review 52

Technical Review Reporting Tools Software Review Weak Development Team 52

PMLesson's Ace the PM Interview

MARCH 3, 2022

The success of a product, or even an entire company, rests on the product team. Leadership and upper management will likely set the direction of the company and the products you're building. Even if you're not 100% committed to the products you're building, your team needs you to be on board.

Weak Development Team 52

Weak Development Team Technical Review Data Visualization Product Management 52

Mironov Consulting

SEPTEMBER 22, 2020

Almost without fail, I find that the “maker” side of software companies (developers, designers, product folks, DevOps, tech writers…) and the “go-to-market” side of software companies (sales, marketing, support, customer success.) Some frequent bad outcomes from this confusion: We never finish our MVP. Here’s why…. What To Do?

Technical Advisors 142

Technical Advisors User Testing Weak Development Team Customer Experience 142

Mind the Product

NOVEMBER 21, 2019

As a product leader, you are the product manager for a leadership team, and the tricks you learned in product teams remain valuable, they just need a little tweak. Myths that an organisation tells itself can act as a reality distortion field that masks failing products and poor return on investment. Value Proposition.

Reporting Tools 140

Reporting Tools User Testing Research Software Product Research 140

Folding Burritos

DECEMBER 7, 2017

This led me to reach out to 14 leading Product Managers and talk with them about how they use customer feedback in their own companies and teams. One way to do it, is to find ways to help other customer-facing teams (like Sales and Support) do their job. A further step into this is to actually be part of those teams sometimes.

User Testing 249

User Testing Customer Feedback Feedback Software Customer Experience 249

Department of Product

OCTOBER 5, 2023

Designed by a small, independent product team, Reflect is a rather beautiful new way to capture your notes, thoughts and ideas. Speaking of which, Microsoft has revealed it is developing a new feature for Outlook that will allow users to keep track of any meetings they can’t attend in person. Enjoy the rest of your week!

Analytic Tools 52

Analytic Tools Research Software Artificial Inteligence Data Visualization 52

ProductPlan

NOVEMBER 3, 2021

Effective product team communication is not about talking to your team more often or providing them with more granular tasks. You want to make sure your team understands why what they’re doing matters. Not just from you to your team, but from them to you, and to each other. What is this data telling us?

Weak Development Team 86

Weak Development Team Product Research Customer Feedback Feedback Software 86

The Product Coalition

DECEMBER 19, 2021

Along with the founders (the CEO and CTO), most of the employees in the company at the time were developers. Most companies hire a product manager (and other positions) too late. It takes time, but from my experience, great people are quick learners, so that it could turn into a positive ROI quickly.

Product Management 163

Product Management Product Manager User Testing Weak Development Team 163

The Product Coalition

APRIL 2, 2022

There is a framework for almost every stage of our Product development lifecycle, but one of the only transversal things is that we need people to make things happen. We have to develop an appetite for generating fresh ideas. Embrace diversity and give voice to every team member. It is the only thing”.

Product Management 152

Product Management Product Manager User Testing Customer Experience 152

Intercom, Inc.

JULY 19, 2018

As up and coming engineers in Silicon Valley, Jean Hsu and Edmond Lau long sought more influence and impact in their respective positions – but they couldn’t shake the feeling of being stuck. But as Jean and Edmond will now tell you, following years of engineering leadership at Quip, Quora, Medium and more, that simply isn’t the case.

Engineering 135

Engineering Feedback Software User Testing Leadership 135

The Product Coalition

JUNE 9, 2021

The initial steps of this framework took collaboration between business leadership and the product team to set a direction for development decisions. In the second half, the product team will work with the development team to tie actionable projects to business goals.

Vision 89

Vision Roadmap Customer Experience Weak Development Team 89

Bain Public

DECEMBER 14, 2021

How do you guarantee that your team is creating value for your customers in a way that creates value for your business? The Five Dysfunctions of a Team by Patrick Lencioni This book is all about the fascinating and complex world of teams. It explores the fundamental causes of organizational politics and team failure.

Books 52

Books Research Software Product Research Reporting Tools 52

ProductPlan

OCTOBER 6, 2021

In our 2021 State of Product Management report , 97% of senior leaders said being strategic is the most important thing for their organization’s success. Time management remains an essential theme for product teams because there aren’t enough hours in the day. So why is it so difficult to find time for strategic thinking and planning?

Customer Experience 85

Customer Experience Reporting Tools Systems Review Weak Development Team 85

PMLesson's Ace the PM Interview

MARCH 2, 2022

While behavioral interviews are guaranteed for most tech positions, they're often overlooked in interview prep. " and seek to better understand your: Leadership Problem solving Communicating Teamwork Cross-functional collaboration and more. Leadership. Specifically, they want "emergent leadership."

Weak Development Team 52

Weak Development Team Technical Review User Testing Feedback Software 52

Nulab

MAY 21, 2020

Roughly 10% of remote workers rated their company culture as “poor,” compared to around 13% of in-office employees. Certainly, upper management should take note: 40% of those who rated their company culture as “poor” said they planned to leave within the year. Similarly, 66.5% of in-office workers.

Data Visualization 52

Data Visualization Reporting Tools Weak Development Team Product Research 52

The Product Coalition

FEBRUARY 13, 2021

This means you can save time and money developing features customers really care for and reduce risks of undesirable effects on your customers. Regularly reporting on experiments also helps the whole organization better understand what customers want and to use the behavioural insights as a guiding light when making decisions.

Reporting Tools 109

Reporting Tools Feedback Software Data Visualization User Testing 109

Mironov Consulting

SEPTEMBER 15, 2019

We’ve known forever that we (product managers) must include our developers and designers in the earliest stages of problem definition and solution ideation. Piping in real users’ voices and challenges motivates the whole team. Less appreciation of commercial software development pressures. We versus They.

Data Visualization 90

Data Visualization Analytic Tools Research Software Weak Development Team 90

Gainsight

JUNE 11, 2021

The Key to Customer Success: Leadership with Jay Nathan, Chief Customer Officer at Higher Logic and Co-founder of Gain Grow Retain at Higher Logic. Major Takeaways: You can’t help others if you’re not in a position to help yourself. Team Up with Sales to Drive Revenue with Kristen Hayer, Founder & CEO at The Success League.

Reporting Tools 91

Reporting Tools Research Software Onboarding KPIs Data Visualization 91

Mind the Product

MAY 16, 2018

In just over five years, Ford was reporting $20 billion in profits and was the only automotive company in the US to avoid a government bail-out. But, when asked about the greatest moment of the turnaround, Mulally says it was when his executive team started being comfortable enough with him to tell him the truth.

Weak Development Team 79

Weak Development Team Automotive Data Visualization Feedback Software 79

Folding Burritos

DECEMBER 7, 2017

This led me to reach out to 14 leading Product Managers and talk with them about how they use customer feedback in their own companies and teams. One way to do it, is to find ways to help other customer-facing teams (like Sales and Support) do their job. A further step into this is to actually be part of those teams sometimes.

User Testing 170

User Testing Customer Feedback Feedback Software Customer Experience 170

The Product Coalition

SEPTEMBER 29, 2020

As a Product Manager, you’re a team player who guides product development along its chartered course, but you have to do that without being the literal captain of the ship. Influence without authority is the skill of driving product development and ‘telling people what to do’ without formally being authorized to do so.

Product Management 183

Product Management Product Manager Data Visualization Weak Development Team 183

Mind the Product

MAY 25, 2018

In 2012, when I was working as part of the JustGiving team responsible for innovative products and disruptive business models, we decided to test how people could raise money for non-charitable good causes. Initially we worked with a team from ThoughtWorks for 12 weeks. This is what we did. 2012 – the Inception.

User Testing 114

User Testing Weak Development Team Onboarding KPIs Customer Experience 114