Lenny Rachitsky

MAY 27, 2025

It’s hard to imagine a more intense time to be working in technology, so Noam and I wanted to capture a rich picture of tech workers’ sentiment—at this moment, and going forward. 60% of extremely pessimistic respondents reported high burnout. reporting optimistic feelings and only 25.1% Hardware is indeed hard.

Technical Review 140

Technical Review Reporting Tools Data Visualization Weak Development Team 140

Roman Pichler

SEPTEMBER 11, 2023

This individual leads the product team, not by being the boss but by exercising emergent leadership. Instead of sending status reports to stakeholders or having steering committee meetings, the individuals are now actively involved in progressing the product and they actively contribute to its success. Let’s take a look at them.

Reporting Tools 386

Reporting Tools User Testing Customer Experience Product Research 386

Product Innovation Educators

JANUARY 29, 2024

How to become an emotionally fit product leader We are talking about mental health for product managers and leaders—specifically product managers moving into leadership roles and those who are already in leadership roles. We’ll call this emotionally fit leadership. Great tools are journaling and meditation.

Leadership 269

Leadership Product Research Product Manager Product Management 269

Intercom, Inc.

APRIL 22, 2021

After writing An Elegant Puzzle about the challenges of engineering management in high-growth organizations, his focus shifted to a career path that’s much less understood – the technical leadership track. Solvers tend to be reactive to what leadership is really worried about. What’s the right way to do this in your company?

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

The Product Coalition

APRIL 25, 2022

No product tool or template can save you if you’re not killing it in these three areas. That’s why we’ve listed 12 tools that the best product managers use to do their jobs better? and not the best product management tools. That’s why spreadsheets have a top position on our list. other than the objectives ?—?neither

Analytic Tools 174

Analytic Tools Data Visualization Feedback Software Research Software 174

Mind the Product

APRIL 12, 2017

Product management teams often ask themselves if third-party integration is right for their software product roadmap. Because of this, look through product management job descriptions and you’ll find many that mention third-party software integration, APIs, strategic partnerships, and so on.

Reporting Tools 163

Reporting Tools Feedback Software User Testing Customer Experience 163

UX Planet

MAY 27, 2025

Finance faces the same reality: bold, user-first design delivered through seamless digital platforms is what separates the leaders from those destined to become footnotes. Leverage Technology to ElevateValue If youre not yet using AI, machine learning or personalized insights, youre already falling behind.

Finance 98

Finance Research Software Feedback Software Analytic Tools 98

UX Planet

JUNE 30, 2025

The payoff is already visible in richer digital experiences, sharper personalization and faster, safer service. Overall, banks that deployed AI at scale in 2024 reported significant improvements in digital channel usage and customer feedback. Within this landscape, banking/financial services is a leading adopter of AI.

Data Visualization 75

Data Visualization Banking Reporting Tools Analytic Tools 75

Intercom, Inc.

JUNE 8, 2021

According to one Microsoft Global State of Customer Service report , 90% of consumers surveyed said that customer service is an important factor in their choice of, and loyalty to, a brand, while nearly two-thirds (58%) would sever their relationship with a business due to poor customer service.

Reporting Tools 222

Reporting Tools Technical Review Data Visualization Research Software 222

Business Acumen Institute

OCTOBER 6, 2023

According to research done by Business Acumen Institute , 62% of people who work within the information technology ecosystem are working on projects that don’t contribute to the business goals of the company. These issues appear when people acquire systems that don’t meet the needs of a supported operating department.

Reporting Tools 52

Reporting Tools Research Software Feedback Software Technology 52

Mind the Product

OCTOBER 12, 2017

He has a background in the public and private sectors and he begins his ProductTank NYC presentation with a quote from Steve Jobs, which underpins the central concept of Servant Leadership. Many people are confused, thinking that their power base as a product manager is a position of authority that tells people what to do and how to do it.

Leadership 92

Leadership Government Reporting Tools Agile 92

Product Management Unpacked

JULY 9, 2020

Pendo’s chief product officer shares his take on product management leadership. “If If software is leading the world, then product managers are the modern-day businessmen and women,” says Brian Crofts, Chief Product Officer (CPO) at Pendo. However, Pendo’s platform of tools isn’t exactly what Crofts considers his primary product. “If

Analytic Tools 185

Analytic Tools Reporting Tools Data Visualization Product Research 185

Lenny Rachitsky

NOVEMBER 12, 2024

He’s an individual contributor (IC) PM who leverages AI tools and a suite of productivity systems to get more done with fewer resources (and management layers). Shower them with positivity. “Fairness” isn’t coming. The good news is that great PMs are making it work.

Product Research 111

Product Research Reporting Tools Product Manager Product Management 111

The Product Coalition

FEBRUARY 5, 2021

As a result, I’ve come to value 5 different aspects of product leadership. Shift #1: A leader of leaders The two top things I’ve head people reply to the question “how do I move into Product Leadership?” Moving into product leadership moves you away from the day-to-day hands-on tools and into a primarily coaching role.

Leadership 179

Leadership Technical Advisors Product Research Weak Development Team 179

Roman Pichler

DECEMBER 6, 2022

For instance, the marketing strategy, the user experience (UX) design and technology choices have to align to successfully acquire new users, increase conversion, or meet another product goal. On top of everything, you are usually not the boss, and the individuals in the picture above don’t report to you.

Leadership 329

Leadership Technical Review User Testing Reporting Tools 329

Intercom, Inc.

JULY 16, 2020

As tech continues its path toward democratization, with better offerings available to more people, an odd contradiction has revealed itself: on the enterprise side of things, most software simply isn’t very good. I’m not trying to become an enterprise software company.

Reporting Tools 226

Reporting Tools User Testing Customer Experience Artificial Inteligence 226

Userpilot

NOVEMBER 29, 2023

Performance reporting is essential for product and project managers to make data-driven decisions. In this article, we explore: What performance reporting is Why it is important What to include in a performance report How to create performance reports The best analytics tools for performance reporting Let’s get right to it!

Data Visualization 105

Data Visualization Reporting Tools Analytic Tools Feedback Software 105

Product Management Unpacked

MARCH 12, 2019

His keynote, “Behind Every Great Product,” highlights professionals involved in some of the most iconic technology products of our time, including Netflix, iTunes and Word for Mac. Catalyst Reports brings this finding to a corporate context — companies with more women in leadership positions show increased Corporate Social Responsibility.

Reporting Tools 214

Reporting Tools Research Software Data Visualization Product Manager 214

Product Talk

MARCH 1, 2023

Tweet This It’s clear from these results that focusing on a single outcome is still a minority position. I asked who was involved in choosing outcomes and was surprised to see that such a large percentage of teams said both their team and leadership were involved. It’s not a solution or feature request. said other.

Product Research 290

Product Research Data Visualization Customer Feedback Weak Development Team 290

People-First Product Leadership

FEBRUARY 4, 2025

Over the past two decades, I've navigated three major career transitions, each aligned with significant technological shifts. Power of lateral moves : Sometimes, a sideways career move (like my shift from PM to agency strategist) can lead to exponential growth by exposing you to diverse industries and technologies.

Data Visualization 52

Data Visualization Reporting Tools Research Software Technical Advisors 52

UX Planet

FEBRUARY 5, 2025

For example, the more technical the product, the larger the designers technology gap that must be filled by an engineer. Im looking at you, in-house enterprise solutions. As a result, it often becomes easier to defend a solution whose benefits are visible in the short term but may prove less suitable in the longterm.

Technical Advisors 80

Technical Advisors Analytic Tools Feedback Software Reporting Tools 80

Userpilot

MARCH 24, 2025

Salesforce Field Service is a market leader with customers including many Fortune 500 companies. Through millions of appointments on billions of pieces of equipment, Salesforce Field Service powers the worlds mobile workforce. A professional with a strong grasp of app performance, security, compliance, and platform guidelines.

Analytic Tools 52

Analytic Tools Research Software Feedback Software User Testing 52

Intercom, Inc.

JULY 6, 2021

Global support teams can positively influence customer retention, especially if they provide service in their customers’ native language. Customers who receive a positive support experience from a company are 65% more likely to recommend that company to a friend. Improved global customer retention.

Customer Experience 232

Customer Experience Data Visualization User Testing Customer Feedback 232

Mind the Product

NOVEMBER 21, 2019

As a product leader, you are the product manager for a leadership team, and the tricks you learned in product teams remain valuable, they just need a little tweak. Here, to help you, are five product management tricks and tools for every product leader. You’ve generated interest in your software. Value Proposition.

User Testing 182

User Testing Reporting Tools Research Software Product Research 182

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

Mind the Product

OCTOBER 23, 2019

In Part 3 of our Product Leadership Forum recap, you can see an overview of the remaining insights from this year’s #mtpcon London Product Leadership Forum (if you missed them, you can take a look back at Part 1 and Part 2). It’s to help build the overall capability of the people, system, and portfolio you have responsibility for.

Customer Feedback 127

Customer Feedback Leadership Reporting Tools Weak Development Team 127

Intercom, Inc.

MARCH 8, 2018

In a time where buyer behavior has rendered cold calling nearly obsolete, successful sales prospecting begins with using tools like live chat and social media to build relationships. The last 12 of those have been in leadership positions. The only exception is some B2C work with financial services and insurance companies.

Research Software 186

Research Software Feedback Software Reporting Tools User Testing 186

Product Management University

NOVEMBER 17, 2022

After more than two dozen conversations with product management VPs and SVPs, I’m happy to report the market-facing, customer-value-driven product management I’ve long known is alive and well. This approach positions his company to succeed in specific markets and beat the pants off competitors that have generic platforms.

Reporting Tools 130

Reporting Tools Weak Development Team Marketing Product Manager 130

Product Talk

SEPTEMBER 6, 2023

In addition to delivering a keynote at the Product at Heart conference (in case you missed it, you can find the video and transcript of that presentation here ), conference co-organizer Petra Wille also invited me to participate in a fireside chat at the Leadership Forum event. Can we get access to the right tools? Lots of that.

Product Research 321

Product Research User Testing Research Software Feedback Software 321

Intercom, Inc.

APRIL 12, 2018

As the CEO of Dribbble, a global community and invite-only platform for designers to share and find work, Zack Onisko faces a unique challenge: how do you grow a gated product? Over time it’s become more of a mixed platform. Growing a gated platform. What drove that change? People are very vocal on Twitter too.

Feedback Software 215

Feedback Software Analytic Tools Research Software Reporting Tools 215

Intercom, Inc.

AUGUST 6, 2020

But that sort of transformation doesn’t just happen on its own – it is the culmination of the tireless work and effort of millions of engineers and developers, building new things and overwriting old tools. I continued that journey with more software programming languages like Pearl and Java and so on.

Feedback Software 143

Feedback Software Reporting Tools Product Research Customer Feedback 143

Product Innovation Educators

AUGUST 14, 2023

Ben has led successful technology products for the last 25 years. He Product management is concentrated on the creation of customer value from which you’re then in a position to derive business value. When I see that type of thing happening, I tell the senior leadership team to ask their CEO, “What’s your strategy?”

Technical Review 268

Technical Review User Testing Weak Development Team Vision 268

Intercom, Inc.

MARCH 22, 2018

Fast forward to today, and Eventbrite is the world’s largest self-service event ticketing and registration platform – processing more than 3 million tickets each week. Going back a bit, Brian was a co-founder at SkillSlate, a local services marketplaces similar to Thumbtack. We raised a $1.5-million

Analytic Tools 189

Analytic Tools Reporting Tools User Testing Data Visualization 189

Folding Burritos

DECEMBER 7, 2017

It’s a two-level processing system: Do we know “Who” is giving us this feedback and why? Help them think like a PM , so that in their interactions with customers they dig further to understand the problem, and they don’t come to you with solutions. Think of customer feedback as a system. Which we communicate regularly to team.

User Testing 249

User Testing Customer Feedback Feedback Software Customer Experience 249

Intercom, Inc.

JANUARY 20, 2022

After all, almost any product or service can be replicated by a competitor. Honest feedback can be hard to take, but it’s essential to develop the type of culture that encourages people to constructively criticize processes, leadership styles, or approaches. And once momentum decreases, it’s a lot harder to speed up. We learned a lot.

Feedback Software 249

Feedback Software Reporting Tools Product Research Data Visualization 249

Product Talk

JANUARY 3, 2024

Through the course, Mike developed his listening skills, created better relationships with members of the sales team, and began to use the insights he gathered to improve the product offering, make a positive impact on company revenue, and earn several promotions along the way.

Product Research 311

Product Research Customer Experience Research Software Reporting Tools 311

Ronke PM

MAY 8, 2024

Table of Contents What does culture-driven leadership mean? The importance of culture-driven leadership in product management. Influential product leaders manage their teams with well-being in mind, necessitating culture-driven leadership. What does culture-driven leadership mean? Final thoughts.

Leadership 94

Leadership Reporting Tools Product Manager Product Management 94