Centercode

DECEMBER 22, 2020

Our team was right there, too, and we’re proud to say that we continued not only to support our customers with our platform and services, but we supported testing professionals with in-depth content to help them adapt and improve. The Impact of Pre-Release Product Testing on Star Ratings (Report). Other Highlights.

Reporting Tools 75

Reporting Tools Feedback Software User Testing Customer Feedback 75

Mind the Product

OCTOBER 21, 2019

Held in the lovely Barbican Conservatory , this year’s #mtpcon London Product Leadership Forum brought together a group of senior product leaders for the type of conversations that can only happen behind closed doors. The Forgotten art of Product Strategy. Agile is not a Strategy. Framework Fanatics.

Data Visualization 77

Data Visualization Leadership Customer Feedback Reporting Tools 77

Gainsight

OCTOBER 7, 2022

The 2022 Gartner Market Guide for Customer Success Management Platforms reports that “customer success management (CSM) programs have progressed from an emerging discipline into an increasingly mature and evolving practice.” . Podcasts and webinars hosted by Gainsight executives. Want to join the ranks of best-in-class CS teams?

Research Software 52

Research Software Reporting Tools Customer Experience User Testing 52

ProductPlan

JULY 2, 2021

Our library of content helps thousands upon thousands of product people every month continue their education and understanding of the product space, thought-leadership, best practices, and trends, all for free. Of course, if you seek best practices for using ProductPlan’s roadmap platform, you’ll also find tips in the Learning Center. .

Webinar 85

Webinar Reporting Tools Education Leadership 85

Userpilot

MARCH 11, 2022

Must have product management tools : Userpilot for product adoption, Hotjar for heatmaps and recordings on how users engage with your product, Airfocus for prioritization and road mapping, Cord for collaboration, and UXPressia for story mapping. Reports, statistics, and product benchmarks give you hard data on trends in the product world.

Analytic Tools 88

Analytic Tools Data Visualization Research Software Feedback Software 88

ProductPlan

JULY 20, 2021

The problem plagues nearly every aspect of the corporate world—technology companies included. Using data from our State of Product Management Report , we know who holds product management roles. Anyone who doesn’t have their head buried in the sand is well aware of these systemic issues. Our world contains multitudes.

Reporting Tools 52

Reporting Tools Technical Review Customer Experience User Testing 52

Userpilot

FEBRUARY 4, 2022

Today, we’re going to walk you through the top techniques you should implement into your SaaS sales strategy. SaaS sales can be broken down into three models: self-service, transactional, and enterprise. SaaS sales can be broken down into three models: self-service, transactional, and enterprise. The self-service model.

Feedback Software 91

Feedback Software Research Software Reporting Tools Onboarding KPIs 91

Mironov Consulting

APRIL 12, 2020

Assume that some of your team may need more (short-term) help around cross-functional strategies, complex planning or other “deep thinking” tasks during this very stressful period. Then Onto Crisis Product Strategies. Build your fan base now , since remote teams are replacing their old tools hour by hour.

Customer Experience 140

Customer Experience Reporting Tools Technical Review Transportation 140

Gainsight

APRIL 21, 2022

Every year Gainsight loves to give our customers and community the best of what we have for resources, including events, webinars, articles, ebooks, and more. While this may seem like “old news,” the truth is that many companies are turning to this strategy for the first time. It All Starts with Leadership Alignment.

Data Visualization 52

Data Visualization Customer Feedback Customer Experience Webinar 52

Revulytics

OCTOBER 30, 2019

Revulytics sponsors a series of Product Management Today webinars featuring innovative ideas from top software product management thought leaders. In these blog posts, we ask the presenters to share their insights - we encourage you to watch the full on-demand webinars for even more details. A strategy should differentiate you.

Reporting Tools 59

Reporting Tools Feedback Software Customer Experience Data Visualization 59

Roy Madden

APRIL 5, 2016

Accordingly, many social media sites like Twitter, Instagram, and Facebook have integrated some form of video content on their platforms. Additionally, new social media platforms have recently emerged that feature video as the central medium for interaction. Granted, a direct sales pitch or advertisement won’t fly on this platform.

Reporting Tools 40

Reporting Tools Embedded Analytics Feedback Software Customer Experience 40

Mironov Consulting

DECEMBER 31, 2017

” Sales teams that need a particular enhancement will escalate, increase their predicted deal size, or apply the same organizational tools internally that we pay them to apply externally to our prospects. So I expect marketing audiences to snooze past improved reporting and geeky back office efficiencies in order to ask….

Roadmap 92

Roadmap Fractional VPE CTO Coach Data Visualization 92

ProductPlan

SEPTEMBER 3, 2019

One of the odd things about product management is that you’re often strategically directing the work of people who don’t report to you. What to do about it: You’re going to have to become skilled at product team building , persuasion, and leadership. Attend webinars or in-person talks at universities on these subjects.

Product Management 56

Product Management Product Manager Reporting Tools Data Visualization 56

Gainsight

NOVEMBER 20, 2019

A step-by-step strategy for new and seasoned PMs alike to learn how to build products customers will love. A must-read amongst leaders of all disciplines, this (slightly) oldie but goodie shares practical nuggets of leadership wisdom that have withstood time. Episode 223: Leadership Lessons is Product Management. Young [Free].

Books 80

Books Blog Feedback Software User Testing 80

Pragmatic Marketing

JULY 13, 2020

Some go-to-market strategies that worked well in 2019 became paths to irrelevancy once the pandemic became widespread. In 2018, Digital Lumens introduced technology to monitor and meter critical process and environmental attributes beyond lighting, including temperature, humidity, energy, gases, vibration and carbon monoxide.

Reporting Tools 18

Reporting Tools Customer Experience Data Visualization Technical Review 18

Pragmatic Marketing

JULY 13, 2020

Some go-to-market strategies that worked well in 2019 became paths to irrelevancy once the pandemic became widespread. In 2018, Digital Lumens introduced technology to monitor and meter critical process and environmental attributes beyond lighting, including temperature, humidity, energy, gases, vibration and carbon monoxide.

Reporting Tools 18

Reporting Tools Customer Experience Data Visualization Technical Review 18

Pragmatic Marketing

JULY 13, 2020

Some go-to-market strategies that worked well in 2019 became paths to irrelevancy once the pandemic became widespread. In 2018, Digital Lumens introduced technology to monitor and meter critical process and environmental attributes beyond lighting, including temperature, humidity, energy, gases, vibration and carbon monoxide.

Reporting Tools 18

Reporting Tools Customer Experience Data Visualization Technical Review 18

BrainStation Product Management

APRIL 8, 2019

But what can happen is that you take too much on yourself, and you don’t realize the value that other people can bring to the table,” said Julie Cabinaw, former VP of Sales & Marketing Technology & Innovation at Scentsy, now Chief Reinvention Officer with the state of North Dakota. You think you have to do it all yourself.

Technical Advisors 67

Technical Advisors Product Management Product Manager Product Research 67

Userpilot

MAY 8, 2024

We also share 13 strategies to help you cater to various needs. Tips and strategies that can help you satisfy customer needs include: Prioritize essential customer needs using techniques like Kano or MoSCoW. Deliver exceptional customer support using AI and self-service resources. Let’s get to it.

Data Visualization 89

Data Visualization User Testing Customer Feedback Analytic Tools 89

BrainStation Product Management

APRIL 8, 2019

But what can happen is that you take too much on yourself, and you don’t realize the value that other people can bring to the table,” said Julie Cabinaw, former VP of Sales & Marketing Technology & Innovation at Scentsy, now Chief Reinvention Officer with the state of North Dakota. You think you have to do it all yourself.

Technical Advisors 40

Technical Advisors Product Management Product Manager Product Research 40

ProductPlan

SEPTEMBER 2, 2021

They hold qualified women back from climbing career ladders and reaching a senior product leadership position. Yet, they’re still stubbornly absent from the leadership teams in far too many organizations. The Numbers Don’t Lie in Senior Product Leadership Positions. Paycheck Problems for Senior Product Leadership Roles.

Leadership 81

Leadership Technical Review Reporting Tools Customer Experience 81

The Product HQ

APRIL 20, 2024

On top of that, they need to show success in every product strategy they own. Excellent leadership skills, a fundamental understanding of product management, and a strong portfolio of success are the recipe for success. At times, it also shows your potential for a product leadership role.

User Testing 52

User Testing Research Software Feedback Software Analytic Tools 52

Intercom, Inc.

JUNE 8, 2021

According to one Microsoft Global State of Customer Service report , 90% of consumers surveyed said that customer service is an important factor in their choice of, and loyalty to, a brand, while nearly two-thirds (58%) would sever their relationship with a business due to poor customer service.

Reporting Tools 222

Reporting Tools Technical Review Data Visualization Research Software 222

Alchemer Mobile

JANUARY 28, 2020

With digital transformation and customer experience at the forefront of most enterprise brand strategies in 2020 , product-focused roles are changing drastically. While we could chat top product management tools and technologies all day, we believe organizational changes will have the largest impact on this industry in 2020.

Product Management 191

Product Management Product Manager Reporting Tools Technical Review 191

Gainsight

DECEMBER 1, 2021

Implementing new strategies and processes in a single department can be daunting. When you’re tasked with updating the way your entire company thinks about systems and strategies, it can feel almost impossible. . Of course, this means budget to spend on tools, such as Gainsight, to support the daily activities of your CSMs.

Data Visualization 52

Data Visualization Customer Experience Reporting Tools Customer Feedback 52

The Product Coalition

MARCH 2, 2020

In both situations, the incentive structure of an organization most likely still fosters a predictable behavior that contradicts the organization’s goals at a system level. The following list of Scrum stakeholder anti-patterns addresses Scrum events, system-related issues as well as issues of individual players.

Reporting Tools 78

Reporting Tools Data Visualization Product Research Systems Review 78

Revulytics

AUGUST 8, 2019

Revulytics sponsors a series of Product Management Today webinars featuring innovative ideas from top software product management thought leaders. In these blog posts, we ask the presenters to share their insights - we encourage you to watch the full on-demand webinars for even more details. They’re solutions people.

Research Software 54

Research Software Product Research User Testing Reporting Tools 54

Intercom, Inc.

MARCH 28, 2019

This approach worked successfully for several decades, but it papered over a sizeable rift between the marketing and sales organizations: sales felt they were alone in pursuing revenue, and marketing felt they were alone in developing strategy. She knew to be successful, she not only needed the tech systems, she needed the people to run them.

Research Software 117

Research Software Reporting Tools Data Visualization Customer Experience 117

Gainsight

NOVEMBER 16, 2020

Gainsight has a solution that alleviates those pains—Renewal Center. We recently asked our friends at Conversica to share their renewal management strategy and how they use Gainsight RO. To listen to the webinar on-demand, access it here. . Conversica is the leader of Business Intelligent Virtual Assistants. Lack of visibility.

Reporting Tools 52

Reporting Tools Data Visualization Customer Experience Customer Feedback 52

Gainsight

FEBRUARY 12, 2019

Over the past few years, we’ve started to see thought leadership on the unique relationship between Product Management and Customer Success. Most recently, it culminated with Gainsight’s rollout of the PX Product Experience Platform. Every user has to go through it to get access to your platform. User Registration.

Research Software 45

Research Software User Testing Customer Experience Reporting Tools 45

ProductPlan

MAY 19, 2022

Hallmark 1 of a Mature Product Organization: Unified Product Leadership and Strategy. In a 280 Group survey of 850 product management professionals, respondents said they believe their organizations could increase profits by 34% by optimizing their product organization by clearly defining processes, roles, and strategies.

Product Research 52

Product Research User Testing Data Visualization Customer Feedback 52

The Product Coalition

JUNE 5, 2018

balance and strategy. Strategy is also key here. We find that the strategic and larger projects are often driven by the leadership team and not customer feedback; this is especially true if you are pushing the boundaries and solving market problems in a new way. You can do this with one-click in the Receptive reporting ?—?you

Feedback Software 60

Feedback Software User Testing Customer Feedback B2B 60

Gainsight

MAY 21, 2021

His pitch was simple: “This technology is incredible and the culture is off the charts, but at the pace we’re adding customers, onboarding has gotten a bit too messy and complex. Come help me simplify the services organization.”. These can include: An MVP launch to get users in the system quickly. are far, far behind us.

Reporting Tools 52

Reporting Tools Data Visualization Feedback Software User Testing 52

Intercom, Inc.

FEBRUARY 10, 2022

To keep up with these changes, last year we released our first Intercom Customer Support Trends Report. The report highlighted how support teams were adopting conversational support tools to meet rising customer expectations and a flood of inbound queries. Last month, we published the second edition.

Reporting Tools 211

Reporting Tools Research Software Feedback Software User Testing 211

Sequent Learning

DECEMBER 10, 2019

As a sponsor of Product Management Today , Revulytics welcomed Steven Haines into their webinar series. In this blog post, Revulytics has highlighted some of the insights from Steven’s webinar, “Walk A Mile In Your Customer’s Shoes” We encourage you to watch the full on-demand webinar for even more details.

Webinar 52

Webinar User Testing Weak Development Team Research Software 52

Revulytics

DECEMBER 10, 2019

Revulytics sponsors a series of Product Management Today webinars featuring innovative ideas from top software product management thought leaders. In these blog posts, we ask the presenters to share their insights - we encourage you to watch the full on-demand webinars for even more details. PMT-templates.

Research Software 76

Research Software Reporting Tools Feedback Software User Testing 76

Intercom, Inc.

SEPTEMBER 20, 2018

They can be difficult to diagnose, and if sales and marketing don’t have a healthy relationship, things can devolve into pointing fingers instead of working together to find solutions. It doesn’t matter that we shipped a new website or ran 30 webinars if we missed our number. Jeff Serlin: Thanks Brian; it’s good to be here.

Marketing 99

Marketing Weak Development Team Data Visualization Analytic Tools 99