The Product Coalition

DECEMBER 27, 2023

It’s about gathering together professionals from different functions such as engineering, business, design, marketing, legal, and others. Conversely, to rely solely on a single-function team for brainstorming is a recipe for failure. Teams with multiple functions are instrumental towards staying competitive and succeed.

Analytic Tools 123

Analytic Tools Weak Development Team Reporting Tools Technical Review 123

UX Studio

NOVEMBER 3, 2023

No matter where you are in your design career, having the proper knowledge is essential to progressing creatively. Here, you will discover a curated list of blogs that offer expert insights, tools, and resources that will enable you to break through creative barriers. Why do you like what you like?

Blog 63

Blog Research Software UX User Testing 63

Product Talk

OCTOBER 20, 2021

That’s why Teresa named her book Continuous Discovery Habits. You don’t just think your way into continuous discovery. You don’t just think your way into continuous discovery. But the concepts don’t mean much if you’re not making real changes to the way you work. What tools are they using? Tweet This.

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Product Research Research Software Technical Review Data Visualization 148

The Product Coalition

JUNE 21, 2021

A practical look at how and why software designers can ensure digital services can be used by everyone. People who need medicine use apps and websites to order perscriptions and have them delivered to their homes. Why go outside when you can get it online,” has become the mantra of many.

Research Software 155

Research Software Data Visualization Software Review Technical Review 155

Intercom, Inc.

JUNE 11, 2019

If you have an application or SaaS product, the welcome page that users see after signing up is much more than a cheerful “hello” to your users. It’s during the onboarding period when new users will decide if you can follow through on the promises you made of saved time or increased revenue. What is a welcome page?

User Testing 203

User Testing Customer Experience Data Visualization Download 203

Userpilot

MARCH 19, 2024

Tracking user activity patterns helps you understand users better and uncover insights to increase product engagement. This article shows you practical steps to accomplish this task. You will also find the best tools for the job and learn about key behavior metrics to monitor for tracking user patterns. Funnel analysis.

Data Visualization 79

Data Visualization Analytic Tools Feedback Software Customer Feedback 79

Userpilot

OCTOBER 31, 2023

User experience analytics is one of the secret ingredients for boosting SaaS growth. By regularly checking your analytics data, you will proactively spot issues and find ways to resolve them. This guide shows you how to get started right away. This data type identifies the “what” of a user experience problem.

Data Visualization 80

Data Visualization Analytic Tools Feedback Software Research Software 80

Userpilot

JANUARY 10, 2024

Whether you’re building a product from scratch, updating something on your platform, or just want to listen to users and create better experiences , this article provides the guide you need. It helps you create a user-centered design process and ensure your final product is what customers love.

User Testing 89

User Testing Research Software Analytic Tools Feedback Software 89

Userpilot

MAY 17, 2024

With so many similar tools available on the market, it can seem difficult to pick the best one for your company. TL;DR A product feedback tool is software designed to simplify the process of gathering, organizing, and analyzing user feedback. Feedbackify — Best website feedback tool with simple integration.

Feedback Software 52

Feedback Software Data Visualization Analytic Tools Research Software 52

Product Talk

FEBRUARY 8, 2023

Teresa often says, “The best tool is the one that your team will use.” Tweet This That’s why we started the Tools of the Trade series. Tweet This That’s why we started the Tools of the Trade series. We’re zooming in on one aspect of discovery: automating the recruiting process for customer interviews.

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Research Software Feedback Software Analytic Tools Customer Communications 172

UX Studio

SEPTEMBER 20, 2023

Joining us on the first episode of this season of Design Aloud is Lisa Kleinman , an accomplished UX researcher , Design strategist, and the queen of customized emojis. “Products that we’re designing standalone, are starting not to be standalone anymore. Let’s jump right into it.

Research Software 75

Research Software Feedback Software User Testing Product Research 75

Userpilot

JULY 20, 2023

If you’re here looking for a tool to implement customer self-service portals, chances are you’ve been struggling to build one by yourself. Thankfully, there’re simple solutions in the market that can help you create an efficient resource center, that integrates smoothly and is 100% self-service.

Embedded Analytics 90

Embedded Analytics Reporting Tools Data Visualization Analytic Tools 90

Intercom, Inc.

OCTOBER 13, 2022

Now more than ever, businesses need to build strong, long-lasting relationships with their customers to thrive. We’ve heard you loud and clear – our customers’ feedback and partnership was our biggest driving force behind today’s product announcements. And if you ask us, the answer to these challenges is in-product communication.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

Userpilot

AUGUST 20, 2023

After tirelessly working on a new release, the next step is to drive feature adoption and ensure the intended users enjoy using it. This article shows you the right strategies to implement for feature adoption. Feature discovery focuses on making users aware of new or underused features. What is feature adoption?

Feedback Software 76

Feedback Software Onboarding KPIs Product Research Strategy 76

UX Studio: Product Management

SEPTEMBER 29, 2023

Learn 5 examples from my career where strategy went haywire and my tips on how to avoid these situations. I’m Sándor, a product lead and former product designer with 5 years under my belt. I started my career with UX agency work at UX studio. I started my career with UX agency work at UX studio.

Product Research 56

Product Research Research Software User Testing Analytic Tools 56

Userpilot

OCTOBER 12, 2023

What are user data analytics? Why do they matter? From this article, you’re going to find out about different types of user data analysis and how to develop a user data analytics strategy that will help your team make data-driven decisions to enhance customer and product experience. What are user data analytics?

Data Visualization 86

Data Visualization Analytic Tools Customer Feedback Customer Experience 86

Userpilot

DECEMBER 31, 2022

Are you confused about how to measure and optimize product conversion to boost product growth for your SaaS? You may have the best product page and deploy search engine optimization (SEO), compelling ads, nice and easy-to-understand products, etc., But is it of any real value if you don’t drive conversions after all?

Analytic Tools 91

Analytic Tools Feedback Software Data Visualization User Testing 91

Userpilot

APRIL 1, 2022

What does the SaaS product localization process involve? How do you develop and implement a SaaS localization strategy? If you’re looking for answers to these questions, keep on reading! A product localization strategy should cover all the aspects of UX like marketing , sales , features , or UI changes.

Research Software 93

Research Software Feedback Software User Testing Product Research 93

Userpilot

JUNE 19, 2023

User engagement is one of those terms that everyone knows but only a few fully understand. What does it mean to engage a user? How do you measure it? And most importantly, how do you improve it? Adding interactive walkthroughs to ease the learning curve and help customers engage with your product quickly.

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User Testing Product Research Feedback Software Customer Experience 81

Userpilot

MAY 18, 2023

What's the difference between UX vs CX? UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. Read on to find four key differences between UX and CX and how to improve both. What is user experience?

Customer Experience 78

Customer Experience User Testing Analytic Tools Feedback Software 78

Userpilot

APRIL 13, 2022

But how much do they cost, and are there better alternatives on the market? Join us as we explore this topic and provide the answers you might need before deciding if Pendo is worth the investment. Pendo’s Visual Design Studio helps users design Guides without learning to code.

Analytic Tools 85

Analytic Tools Data Visualization Feedback Software Reporting Tools 85

Userpilot

DECEMBER 19, 2022

There are various notification types you can use to keep your users engaged in SaaS. When designing notifications, it’s vital to be mindful of the user experience and ensure that you have the right information in the right place. Here are some notification UX best practices: Personalize your messaging to increase engagement.

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Feedback Software Reporting Tools User Testing Software Review 87

UX Studio

SEPTEMBER 6, 2023

Not long ago, we noticed an interesting trend: even businesses that had nothing to do with the usual tech sector were seeking UX studio’s help to improve their websites and apps. Even big B2B players (Business-to-Business) were interested in UX research. So, let’s dive in. Probably not.

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User Testing Customer Feedback Research Software B2B 59

Userpilot

JULY 20, 2023

If you’re looking to accelerate product growth and adoption with the help of AI, you’re in the right place. When trying to choose the right productivity app for your needs, it’s best to look at a combination of third-party reviews, social media posts from users, and free trials to try out the software for yourself.

Analytic Tools 79

Analytic Tools Feedback Software Data Visualization Reporting Tools 79

Userpilot

JANUARY 16, 2024

How do you go about onboarding clients to drive your SaaS success? This is the main question our guide answers so if you’re looking for the answer, you’re in the right place. A good client onboarding process reduces the time needed to experience product value. Let’s dive right in!

Analytic Tools 72

Analytic Tools Data Visualization Feedback Software User Testing 72

Userpilot

MAY 24, 2022

In today’s competitive business landscape, outstanding customer support is what can help you not only retain existing customers but attract new ones and boost retention. What’s more, technology has made it possible to empower users with greater control over the process. But which will be the most effective for your SaaS?

Feedback Software 84

Feedback Software Reporting Tools Customer Experience Data Visualization 84

Intercom, Inc.

MARCH 1, 2018

A product designer at a growing company has two key constituents: their users and their business. In his recent post “Subverted Design” , GitHub Senior Product Designer Joel Califa reminds us that if we gear too far to toward the latter, we can lose sight of our all-important users in the process. Short on time?

Customer Experience 209

Customer Experience User Testing Customer Feedback Feedback Software 209

Userpilot

JULY 4, 2023

Are you in need of credible Typeform alternatives for your SaaS website? Whether you’re collecting data for new customer signups, gathering user feedback , conducting customer success surveys, or anything else, an online form builder is a very useful tool to have in your toolbox. What is Typeform?

Data Visualization 68

Data Visualization Analytic Tools Feedback Software Embedded Analytics 68

Userpilot

JANUARY 30, 2023

But what are some product adoption examples you can learn from? That's why we've compiled multiple examples of successful companies nailing product adoption across the entire user journey. Searching for more information to see if it fits user needs. Improving feature adoption is easier said than done.

User Testing 80

User Testing Feedback Software Research Software Onboarding KPIs 80

Intercom, Inc.

AUGUST 11, 2022

It’s hard to truly understand your customers when you’re chasing that point increase in NPS or to empathize with their problems when you’re spending all day looking at charts on a computer screen. To see the world through their eyes, to get a feel for their experience, pains, and needs, you need actual human connection.

Data Visualization 118

Data Visualization Customer Feedback Customer Experience Feedback Software 118

Userzoom

AUGUST 6, 2019

Katja Borchert, Senior Product Owner & UX Researcher, and Pietro Romeo, UX Researcher, reveal practical and leftfield examples of user research at FlixBus in their presentation ‘Don’t Guess It, Test It!’. And it’s these two teams that drive UX across the organization. We want to quickly introduce ourselves to you.

User Testing 101

User Testing Product Research Presentation Research Software 101

Userpilot

JANUARY 26, 2023

Wondering how to run a successful SaaS onboarding process to make sure you are setting users up for success from the start? It’s a no-brainer that a solid onboarding workflow is crucial to the success of any product-led company. During onboarding, you have the opportunity to make a lasting impression on your customers.

Analytic Tools 91

Analytic Tools Feedback Software Customer Experience Data Visualization 91

Userpilot

APRIL 30, 2022

Are you using in-app notifications for your SaaS product? When done right, in-app notifications can help you engage users, improve user retention, and reduce churn. You’ll learn what they are, and some best practices on how to use them. What are in-app notifications? Why are in-app notifications important?

Feedback Software 91

Feedback Software Analytic Tools Software Review Customer Feedback 91

Userpilot

NOVEMBER 30, 2022

Applying tooltip best practices to your design ensures you only create in-app communication that moves customers to action quickly. From text size to color issues, many people struggle to find the right tooltip design, but this article will show you the right way to go about it.

Analytic Tools 80

Analytic Tools User Testing Customer Experience Data Visualization 80

Userpilot

JULY 14, 2023

What is a product analytics framework and why is it important? TL;DR A product analytics framework is a system for analyzing user interactions with a product to understand their needs and preferences, inform decision-making, and improve user experience. What is a product analytics framework?

Analytic Tools 69

Analytic Tools Data Visualization Feedback Software Research Software 69

Userpilot

APRIL 23, 2021

Depending on how many your product has, it may require several hours of interviews and a number of surveys to do each. In this article, we’ll take a quick look over what a user persona is and how to create one. What is a user persona? SaaS User Persona Example-Userpilot: UX Designer 5.

Analytic Tools 97

Analytic Tools Feedback Software Research Software User Testing 97

Userpilot

MAY 5, 2023

On the customer side, it provides a seamless experience that empowers customers to use your product without any friction. And on the business side, It can help you reduce support costs, improve customer loyalty, boost product adoption, and drive revenue growth. What is customer self-service?

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Feedback Software Reporting Tools Customer Experience Data Visualization 77