Intercom, Inc.

MARCH 16, 2021

With the right strategy and proactive support tools – think Outbound Messages , Product Tours , Mobile Carousels , and Banners – you can alert customers to known issues, like delivery delays, bugs in your product, and website downtime. 4 powerful proactive support messages to send.

Data Visualization 201

Data Visualization User Friction Onboarding KPIs Outbound 201

Alchemer Mobile

MAY 14, 2020

Average inbound and outbound message volume. The bottom line is that product managers and mobile marketers in the Media category must have a baseline understanding of how their current performance stacks up with the marketplace – now, more than ever. Average app rating for Media apps. Average app review volume.

Research Software 208

Research Software Feedback Software User Testing Customer Feedback 208

Intercom, Inc.

SEPTEMBER 8, 2021

By leveraging a combination of technology and the knowledge and expertise of your team, you can anticipate customer needs and use targeted messages , banners , custom bots , and more to alert your customers to temporary issues or provide a little bit of extra help where it’s needed. Outbound Messages. Powering support at scale.

Reporting Tools 237

Reporting Tools Inbound Customer Experience Data Visualization 237

Intercom, Inc.

MARCH 10, 2022

This strategy empowers you to pre-emptively deliver targeted, personalized messages and support via messenger-based channels. Address things like “rage clicking” directly with real-time, outbound messages to your customers to help them preemptively resolve issues. But what’s the best way to stay ahead of these expectations?

Customer Experience 209

Customer Experience Technical Review User Friction Data Visualization 209

Alchemer Mobile

JUNE 30, 2020

Average inbound and outbound message volume. Product managers and mobile marketers in the lifestyle category must have a baseline understanding of how their current performance stacks up with the marketplace – now, more than ever. Average app rating for lifestyle apps. Average app review volume. In-app survey response rates.

Feedback Software 165

Feedback Software User Testing Customer Feedback Customer Experience 165

Intercom, Inc.

NOVEMBER 4, 2020

“By transparently informing your customers of issues, you can help them to make more informed choices and manage their expectations” You can also use Banners to communicate any known issues, again preventing your support team’s inbox from filling up with the same questions. Today’s customers overwhelmingly prefer self-service.

Customer Experience 228

Customer Experience Technical Review Data Visualization Outbound 228

Intercom, Inc.

JUNE 13, 2022

Not only that, we also added some exciting new features that will help you enrich push notifications, manage your team permissions, perfect your Product Tours, and more. Increase engagement with enriched mobile push messages. Teams can create contextual, personalized, and engaging push messages – without using any code!

Data Visualization 197

Data Visualization Product Research Reporting Tools Feedback Software 197

Intercom, Inc.

DECEMBER 3, 2020

Lucas Souza – Engineering Manager. Nicole Garrison – Product Marketing Manager. In the first podcast, I chatted with some of our teams from research, engineering, and product management, who translated your feedback into the features and products we built. I’ve been an engineering manager at Intercom for about 2.5

User Testing 152

User Testing Feedback Software Data Visualization Research Software 152

Intercom, Inc.

AUGUST 18, 2020

Specify who can start a conversation from the Messenger to prioritize and manage your inbound support volume during busy times. Easily manage and measure the impact of your help docs with our new Articles API. Send dynamic carousel messages to prompt users to enable push notifications, location services, camera access, and more.

Article 197

Article Data Visualization User Testing Customer Feedback 197

Intercom, Inc.

MARCH 14, 2018

Prior to joining Intercom as a Product Manager, I had never run a structured beta. I’ve run a lot of successful betas now but I learned my craft through tribal Intercom knowledge, built up by other Product Managers over the years. Jump on customer calls and send targeted messages based on usage of the beta to gather feedback.

User Testing 223

User Testing Customer Feedback Data Visualization Feedback Software 223

Intercom, Inc.

AUGUST 25, 2021

In 2016, we released a new version which featured deep customization, cross-platform compatibility, new message formats, and playful emoji support. Paul Adams , SVP of Product, summarizes the power of messaging. This acclaimed series included titles focusing on product management , customer engagement , and Jobs-to-be-Done.

Customer Experience 220

Customer Experience Data Visualization Onboarding KPIs User Friction 220

Alchemer Mobile

JUNE 16, 2020

If you’re a product manager or mobile marketer for a travel brand, put yourself in your customer’s shoes. Average inbound and outbound message volume. Usually, this is the easiest place for customers to quickly make changes to flight reservations and travel plans. Average app rating for travel apps.

Travel 147

Travel Feedback Software Customer Feedback User Testing 147

Intercom, Inc.

AUGUST 25, 2021

Now you can filter by custom date ranges, see the performance of all of your messages, and export your data using a new CVS export format. Start outbound conversations from the Inbox. With outbound support conversations , you can easily contact customers or external partners right from the Inbox to resolve complex issues faster.

Data Visualization 129

Data Visualization Reporting Tools Customer Experience Feedback Software 129

The Product Bistro

MARCH 7, 2017

This reminds me of the conundrum we frequently face in product management. Often, product managers are expected to wear multiple hats, in particular to play Product Owner for the Scrum team, to be the business owner or the true Product Management function, and to be the outbound marketing expert and wear the Product Marketing hat.

Outbound 150

Outbound Agile Roadmap Messaging 150

Alchemer Mobile

MAY 27, 2020

Average inbound and outbound message volume. The bottom line is that product managers and mobile marketers in the retail category must have a baseline understanding of how their current performance stacks up with the marketplace – now, more than ever. Average app rating for Media apps. Average app review volume.

Feedback Software 147

Feedback Software Customer Feedback User Testing Customer Experience 147

Intercom, Inc.

MARCH 2, 2018

I wrote our docs , hosted our webinars , created our help videos and managed our outbound messaging to customers. Just set up a recurring automatic message to all your new signups (using a tool like Intercom , naturally ) with a link to your registration page. For a project management app it might be to: Create a project.

Customer Experience 218

Customer Experience Marketing Webinar Demo 218

Intercom, Inc.

MAY 13, 2022

Call centers have historically been a popular way to offer that support by employing customer service representatives to assist both inbound and outbound queries from existing and potential customers over the phone. Customer relationship management dashboards that provide reporting functions. How do call centers work?

Reporting Tools 118

Reporting Tools Outbound Inbound Customer Experience 118

Intercom, Inc.

JUNE 8, 2021

The pandemic has transformed the way we do business and build relationships with customers – highlighting the need for digital-first solutions and personalized, conversational messaging. Conversational support is the modern way to provide efficient, personal support at scale via messaging-based, context-rich interactions.

Reporting Tools 222

Reporting Tools Technical Review Data Visualization Research Software 222

Intercom, Inc.

AUGUST 13, 2020

For a long while, our Support team managers didn’t have an easy way to gather all the conversations they consistently care about, such as those assigned to their team or those that pertain to a specific issue. It not only scours inbound conversations for duplicates but examines replies to outbound messages as well.

Data Visualization 211

Data Visualization Reporting Tools Research Software Feedback Software 211

Intercom, Inc.

MARCH 10, 2020

Like many other support teams, Slack, Zapier, and a knowledge management tool (Guru in our case) are also staples in our toolkit. Here are some tips on using them to manage the team remotely. We send automated outbound messages based on actions that the user has taken (or not). Proactive support. Help Center.

Customer Experience 220

Customer Experience Customer Feedback User Testing Feedback Software 220

Intercom, Inc.

JANUARY 28, 2020

Nowadays, digital solutions like CRMs have made it easier for sales teams to manage their pipelines online but that doesn’t always result in the best experience for the end buyer. . After trialling some other solutions, we chose Intercom because it centralizes inbound and outbound conversations without the friction that CRMs add.” .

Customer Communications 138

Customer Communications Inbound Customer Experience Outbound 138

Userpilot

MARCH 7, 2024

Outbound marketing funnel reports help organizations evaluate the impact of and refine their outbound processes, for example, cold emailing. Outbound marketing funnel reports Outbound marketing funnel reports examine the effectiveness of outbound marketing activities, like cold emailing, in generating leads.

Data Visualization 105

Data Visualization Reporting Tools Analytic Tools Customer Experience 105

Intercom, Inc.

MARCH 7, 2022

Updated outbound messaging CSV reports for streamlined messaging data. Our updated outbound messaging CSV reports make it easier for you to uncover valuable insights into how your messages are performing. Show CCDAs in bot messages. Prevent duplicate Messenger conversations. Improved webhooks.

Data Visualization 104

Data Visualization Customer Experience Reporting Tools Onboarding KPIs 104

Intercom, Inc.

NOVEMBER 10, 2020

Customers expect a seamless and personalized experience at every point of their journey, but managing all of these interactions across different channels, teams, and tools can often be difficult and inefficient. Design cohesive messaging flows across multiple channels with our new visual campaign builder.

Data Visualization 104

Data Visualization Customer Experience User Testing Research Software 104

Intercom, Inc.

SEPTEMBER 7, 2022

Include a basic message, embed an explainer video, or connect your Tooltip to the rest of Intercom – empowering you to share relevant Articles, kick off a Product Tour, prompt a survey, and more. There may be times where you need to reach out to an individual user directly with an important request or message.

Data Visualization 118

Data Visualization Embedded Analytics Customer Experience Product Research 118

Intercom, Inc.

MAY 4, 2021

Intercom has enabled the Rugs.com support team to efficiently manage the sharp increase in conversation volume they’ve experienced as a result of the pandemic in the past year. The Rugs.com team uses Outbound Messages and Banners in Intercom to proactively communicate with and support their customers.

Customer Communications 118

Customer Communications Inbound Outbound Customer Experience 118

Intercom, Inc.

JANUARY 17, 2023

Examples include: Offering defaults and templates when creating outbound messages . Choose from a range of templates, or create your own outbound message from scratch. It specifies the different types of data that Intercom can store and manage, as well as the relationships between that data. . Tickets report ) .

Reporting Tools 118

Reporting Tools Feedback Software Data Visualization Outbound 118

Intercom, Inc.

MAY 6, 2020

Whether you’re using Intercom for customer support, lead generation, or customer engagement, these features will help you manage all of your customer conversations, no matter how many. Better management of saved replies. So we’ve created a whole new settings page to let you see, review, and manage your entire library of saved replies.

Data Visualization 129

Data Visualization Customer Feedback Analytic Tools Feedback Software 129

Intercom, Inc.

OCTOBER 27, 2021

How many proactive support messages are you sending versus how many people are seeking support? At the start of each quarter, one of the most difficult decisions support managers need to make is where to invest their resources. That’s why we’re so excited to launch our new visual Conversational Support Funnel report.

Data Visualization 138

Data Visualization Reporting Tools Strategy Inbound 138

Intercom, Inc.

MARCH 22, 2022

Product managers improve feature adoption in low-activation customers. Drive more leads with personalized messaging and custom campaign flows, all fuelled by rich first-party data. Re-engage your customers with targeted, actionable messaging to proactively avoid churn. 3 ways the Engagement OS changes everything.

Customer Communications 129

Customer Communications Customer Experience Customer Feedback User Friction 129

Intercom, Inc.

DECEMBER 6, 2019

Not that long ago, the notion that you could send a message straight into the pockets of millions of people, capturing their attention at the touch of a button, would have sounded like the stuff of a marketer’s dreams – but that’s exactly what push notifications offer. Types of messages that provide value. Behavior-based messages.

User Testing 138

User Testing Marketing Customer Experience Data Visualization 138

Userpilot

MAY 3, 2022

Enterprise SaaS marketing is the process of acquiring enterprise-level customers through various methods often centering around outbound marketing, account-based marketing (ABM), and paid advertising among other channels. When your marketing strategy focuses on outbound, it’s not so clear. What is enterprise SaaS marketing?

Enterprise 98

Enterprise Marketing Strategy Outbound 98

Intercom, Inc.

DECEMBER 20, 2018

Sujan: Mailshake is an outbound sales tool. I’m more like the product manager in this role where I’m saying: “Okay, here’s what you said. I might actually know the persona, and I know something’s going on where we can actually now do some outbound outreach.” For the most part, people use it for PR.

Outbound 151

Outbound Customer Experience User Testing Data Visualization 151

Intercom, Inc.

JULY 30, 2018

If you’re an outbound SDR , you may not know if the phone number you have is going to connect you to the right person or if that person you’re calling is in the market for what you’re selling. This may sound obvious but you need to actively manage your leads. Don’t be afraid to own your leads from first touch to qualified opportunity.

Inbound 157

Inbound Strategy Outbound User Testing 157

Intercom, Inc.

NOVEMBER 30, 2022

Use the visual email template editor to resize images, edit font and styling, create blocks of content, manage alignment, and more. Create a seamless, multichannel onboarding experience or use email alongside in-context messages to share announcements and drive action. Send one-to-one WhatsApp messages directly from the Inbox.

Customer Experience 104

Customer Experience Customer Feedback User Testing Feedback Software 104

Userpilot

FEBRUARY 25, 2021

Creative email strategies and other outbound hacks, and of course, this playbook wouldn’t be complete without Product-led growth frameworks that have led to double-digit ARR growth rates. Outbound vs. Inbound. Inbound and Outbound Success Stories. Inbound VS. Outbound for SaaS Marketing. Content Marketing.

Research Software 91

Research Software User Testing Outbound Marketing 91

Intercom, Inc.

NOVEMBER 24, 2020

Chris Jewitt is a Customer Success Manager at Klaus , the conversation review tool designed to help modern support teams measure and maintain the quality and consistency of their customer conversations. Balancing technology with a personal touch. As he puts it, “I think that technology should be running the show behind the scenes.

Feedback Software 118

Feedback Software Customer Experience User Testing Technical Review 118