Product Innovation Educators

OCTOBER 16, 2023

How product managers can promote human-centered design I wonder if you can relate to this frustration—the pressure to get products and product updates released quickly sometimes means making compromises on design quality. It’s an organizational issue—moving quickly to beat competitors and keep up with changing customer preferences.

User Testing 285

User Testing Customer Experience Product Research User Friction 285

The Product Guy

MAY 3, 2018

Moving from product concepts to execution requires the steady guidance of a product manager to listen and understand the needs and wants of the organization, the teams involved, and the users for whom the product is being built. Imagine building software that supports sales teams manage their client relationships.

User Testing 277

User Testing Customer Experience Product Management Product Manager 277

Userpilot

DECEMBER 18, 2024

Without effective UX analytics that goes beyond collecting data, you’re losing valuable customers. Unfortunately, the research backs this up, with a staggering 90% of users reporting that they stopped using an app due to poor performance. Basically, anything that ruins the user experience. What is UX analytics?

Data Visualization 105

Data Visualization Analytic Tools Research Software User Testing 105

Product Innovation Educators

OCTOBER 24, 2022

A digital customer experience coupled with rapid physical product creation – insights for product managers. Summary of some concepts discussed for product managers. [2:16] Both my co-founder Brian and I experienced pain points when we were buying engagement rings.

User Friction 193

User Friction Customer Experience User Testing Customer Feedback 193

The Product Guy

AUGUST 10, 2017

As Marc Wendell described in a Product Mentor video, the foundation of success in both product management and user experience (UX) is solving a problem for a specific user. Products fall short when they include and/or over-prioritize extraneous features that don’t solve that user’s problem.

User Testing 296

User Testing Customer Experience Research Software Customer Feedback 296

Product Innovation Educators

FEBRUARY 15, 2021

Four steps for product managers to make an awesome First Time User Experience. This podcast is where product leaders and managers become product masters. How much do you think about the user experience of your products? The entire user experience? Are they speaking directly to my pain point?

Customer Experience 181

Customer Experience UX User Friction Product Management 181

UX Planet

MARCH 6, 2025

You did a great job creating a new design, and the last thing you need to do is to sell your work to management. Even though this might seem like a routine operation, selling design to management is often one of the most challenging parts of the designprocess. So its better to say, reduces customer drop-off by15%.

User Testing 100

User Testing Customer Feedback Customer Experience Management 100

Userpilot

OCTOBER 31, 2024

It tracks key metrics such as feature usage , user flows, and behavior patterns to explore user preferences and pain points. A product analytics strategy is essential for any business looking to make informed decisions about product development and user experience.

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Onboarding KPIs 105

UX Planet

JUNE 17, 2025

Qualitative Data (Research): This data tells us why users do what they do. User interviews, focus groups, usability tests, surveys. By talking to real users, we discover their motivations, pain points, frustrations, and hidden needs. Customers who bought this also bought…”, “Recommended for you.”

UX 98

UX Data Visualization User Testing Analytic Tools 98

Userpilot

MARCH 9, 2025

What happens when you build a product or service around what you think potential customers want, only for them to buy something else? For starters, it shows you dont know your customers well enough. But worse than that, it leads to lower revenue, failed products, and plummeting customer loyalty. The short answer: yes.

Research Software 82

Research Software User Testing Analytic Tools Feedback Software 82

Userpilot

AUGUST 30, 2024

The solution might lie in your ability to create a comprehensive user experience map. A well-crafted user experience map can be your secret weapon for understanding customers, identifying pain points, and boosting product engagement. What is a user experience map? Let’s begin!

Data Visualization 104

Data Visualization Customer Experience User Experience Analytic Tools 104

Intercom, Inc.

FEBRUARY 9, 2021

It’s no secret that when it comes to support, customer expectations are higher than ever before – but how are support leaders and teams adapting to these increased demands? Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. Understand how customer expectations are changing.

User Testing 222

User Testing Reporting Tools Customer Feedback Customer Experience 222

Userpilot

APRIL 16, 2025

Your customer information lives in Salesforce, while your support tickets are in Zendesk, your product usage data in Mixpanel, and your marketing campaigns in HubSpot. Data fragmentation prevents you from delivering the cohesive, personalized experiences your customers expect. Sound familiar? Which features need attention?

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Product Innovation Educators

DECEMBER 6, 2021

How to stay relevant in an increasingly digital world – for product managers. He is Howard Tiersky, author of the Wall Street Journal bestselling book Winning Digital Customers: The Antidote to Irrelevance. Summary of some concepts discussed for product managers. [1:50] 10:04] Tell us about customer journey mapping.

Customer Experience 257

Customer Experience User Testing User Friction Research Software 257

The Product Guy

SEPTEMBER 12, 2017

Whether you consider your user base in light of market research or user research, both of these kinds of researchers use the patterns they discover to form personas. User personas stand in for users throughout the design of your product. Each one has at least one goal and at least one pain point.

Research Software 273

Research Software User Testing Analytic Tools Product Research 273

Userpilot

MAY 22, 2024

These tools can provide you with the qualitative and quantitative data you need to understand how your customer behaves in your product, so you can make the necessary changes to improve their experience. Userpilot enhances user experience through in-depth UX research, offering features to gather, analyze, and act on customer feedback.

Research Software 105

Research Software Data Visualization User Testing Analytic Tools 105

The Product Coalition

NOVEMBER 11, 2021

It is initiated in various forms like “You are a Project Manager right?” Project Managers keep the Project going, and on track. But what do Product Managers specialize in? And then I came across a brilliant Podcast that tells us that Product Managers specialize in, well, Productizing. :) [link] So, What Is Productizing?

Product Management 192

Product Management Product Manager Customer Experience User Testing 192

Userpilot

AUGUST 30, 2024

According to Gartner , companies that properly use customer journey maps are twice as likely to outperform their competitors that don’t. But to unlock such effective results, first, you need to know how to create impactful maps—which is what these 8 customer journey map examples are for. Creating user personas.

User Friction 105

User Friction Data Visualization User Testing Customer Feedback 105

The Product Guy

JUNE 21, 2024

Empathy is a critical skill for product managers, as it enables them to deeply understand and connect with the users they are designing for. By putting themselves in the users’ shoes, product managers can gain valuable insights into their needs, motivations, frustrations, and goals.

Data Visualization 150

Data Visualization User Testing Product Research Customer Feedback 150

Userpilot

MARCH 19, 2024

As today’s user increasingly desires swift solutions when using digital products, user experience optimization can spell the difference between the success and failure of a product. To retain users, continuous improvement of your UX optimization efforts is critical. Analyze the collected data and prioritize changes.

Customer Experience 105

Customer Experience User Testing Research Software Feedback Software 105

UX Planet

MAY 27, 2025

Banks that fail to deliver excellent mobile experiences risk losing billions in potential customers. Part of making that experience great is what UXDA calls Dopamine Banking. Customers want to know the financial brand is here to make their lives better, not just to squeeze fees out of them. billion in 2020.

Finance 98

Finance Research Software Feedback Software Analytic Tools 98

Sachin Rekhi

FEBRUARY 16, 2020

Mastering the craft of product management is no easy task. I instead define a product manager as driving the vision, strategy, design, and execution of their product. I instead define a product manager as driving the vision, strategy, design, and execution of their product. Vision: Vision Narrative.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

Userpilot

MAY 27, 2025

So you can better analyze in-app behavior, whether you’re an app developer, product manager, or part of a growth team looking to optimize every tap, swipe, and session. Mobile app tracking captures data on how users interact with your app, including actions such as screen views, button taps, session length, and feature usage.

Analytic Tools 96

Analytic Tools Research Software Feedback Software Data Visualization 96

Userpilot

JULY 9, 2024

What is a customer experience management strategy? We also share best practices for product teams seeking to optimize their strategies and enhance customer engagement throughout their journey with the product. Implement tactics to enhance customer experiences at various touchpoints. Why is it important?

Customer Experience 111

Customer Experience User Testing Research Software Analytic Tools 111

UX Planet

JANUARY 10, 2025

In an article published by Barclays customers are looking for ways to spend more wisely to offset growing living costs. Most saving apps have features that users can use to monitor and modify their savings progress to reach their intended goals, increasing the likelihood that they will continue to stick to the behavior.

Feedback Software 98

Feedback Software Research Software User Testing Customer Feedback 98

The Product Coalition

APRIL 24, 2023

A customer feedback repository is the place you keep all your feedback data. What is a customer feedback repository? A feedback repository is a central location where product teams can collect and organize customer feedback. Gathering customer feedback is crucial for creating successful products.

Feedback Software 144

Feedback Software Analytic Tools User Testing Customer Feedback 144

Userpilot

SEPTEMBER 2, 2024

This personal touch turns each visit into an experience rather than a transaction. Now, imagine applying this level of understanding and customization to your marketing strategy. A customer-led marketing strategy is about transforming your approach to reflect the same level of personalization. What is customer-led growth?

User Testing 111

User Testing Customer Feedback Customer Experience User Friction 111

The Product Coalition

MARCH 3, 2023

Time to prioritize the whole Customer Journey (CJ). Products that delight customers and fuel growth loops are essential. But with the rise of digital channels, customers interact with businesses in multiple ways that drive the overall experience. It’s about Customer-Led Growth. It’s all the above simultaneously.

Customer Experience 158

Customer Experience Customer Feedback User Testing User Friction 158

Userpilot

NOVEMBER 7, 2024

An interactive demo is a self-guided walkthrough that uses tooltips, modals, hotspots, and other interactive elements to help users quickly explore your SaaS product. Interactive demo experiences allow prospects to get hands-on experience by interacting with specific features in real-time. This results in faster Aha!

Demo 103

Demo Analytic Tools Feedback Software Research Software 103

UX Planet

MAY 25, 2025

I mean frictionless, user-obsessed, data-driven design choices that guide your customer from just browsing to Add to Cart without ahiccup. Ever wondered why some eCommerce websites seem to effortlessly turn casual browsers into loyal customers while others struggle to keep visitors engaged?

Data Visualization 98

Data Visualization Analytic Tools UX Feedback Software 98

UX Planet

NOVEMBER 18, 2024

These resources might include IT support staff who ensure the online system is functioning correctly, customer service representatives who handle inquiries, and administrative staff who manage the documentation. Service designers focus on the user experience, making sure that the services meet the needs of the users.

Data Visualization 98

Data Visualization Feedback Software Framework Analytic Tools 98

Userpilot

SEPTEMBER 7, 2023

Interested in building a B2B customer journey map? At the very least, a journey map will help you easily analyze and make data-driven decisions to improve the user experience. It also helps align your teams by ensuring everyone is on the same page regarding customer interactions. What is a customer journey map?

Analytic Tools 105

Analytic Tools Feedback Software Research Software User Testing 105

Usersnap

FEBRUARY 24, 2025

The key isnt just understanding users but unlocking insights that lead to solutions they cant live without. Product discovery is critical in identifying workflows, pain points, and user goals that shape successful products. Common Pitfalls Rushing into solutions without exploring user needs derails discovery.

Product Research 52

Product Research User Testing Customer Feedback Customer Experience 52

Userpilot

JULY 31, 2023

Looking to improve the user experience for your app? From making small UX design changes like adding progress bars to your forms to implementing a data-driven personalization strategy, there are many things you can do to enhance the experience better. Create an inclusive user experience design process.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Experience 98

The Product Coalition

AUGUST 12, 2023

One pillar of product management is the user experience. Design is a conversation between the designer and the user, with Gestalt principles acting as the grammar that helps convey meaning.” The way users perceive and interact with a product influences their overall experience.

Product Management 147

Product Management Product Manager Management Management 147

Userpilot

MAY 26, 2024

A Customer Effort Score (CES) survey is a powerful tool for assessing how easy it is for customers to interact with your product. It helps you identify areas for improvement and enhance the user experience. Customer effort score calculation. CES surveys might not be enough to collect 360-degree customer feedback.

Customer Experience 103

Customer Experience Customer Feedback Product Research User Friction 103

Intercom, Inc.

JULY 26, 2022

C ustomer experience (CX), or consumer experience, is the result of every interaction or touchpoint a customer has with your brand – both with your people and your products. . Think of CX as each moment of engagement along the customer journey. What is a customer service experience?

Customer Experience 138

Customer Experience User Friction Data Visualization Customer Satisfaction 138