Userpilot

DECEMBER 18, 2024

Unfortunately, the research backs this up, with a staggering 90% of users reporting that they stopped using an app due to poor performance. UX analytics tools worth considering. For product designers, it highlights usability issues , thereby informing design iterations and ensuring more customer-centered solutions.

Data Visualization

Userpilot

MARCH 9, 2025

According to Harvard Business Review, 80% of new products fail, primarily because companies fail to conduct proper customer research. The solution seems obvious: improve your customer research process. What is customer research in SaaS? Does customer research help build better products?

Research Software

Roman Pichler

APRIL 7, 2025

Listen to the audio version of this article: [link] AI Strategy Benefits My research shows that AI can help you make better strategic decisions faster, at least for certain products. [1] 2] Market Research AI-based tools can discover user and customer trends using predictive analytics. 5] What about Product Roadmap Generation?

Product Strategy

Userpilot

OCTOBER 31, 2024

Which product feedback software should you choose for your SaaS? The choice is tough because there’s no single tool that covers all use cases. What’s worse, you will find multiple tools in each category, making it incredibly difficult to pick the tool that satisfies your needs and offers the best value for money.

Feedback Software

UX Planet

FEBRUARY 3, 2025

This blog will cover accessibility in UI/UX design, starting from the basics and progressing to advanced techniques, with practical solutions and live examples. It involves considering how different users interact with technology and ensuring equal access to information and functionality. Tenor What is Accessibility in UI/UXDesign?

UX

UX Planet

MARCH 29, 2025

User research is meant to start with a simple goal: understand peoples needs, frustrations, and experiences to create better, more human-centered solutions. We created a sign-up system, limited the distribution to one station, and kept the process as transparent as possible. For me, its not just about the tangible outcomes.

User Testing

UX Planet

MAY 1, 2025

After observing, using, and analysing the app, it becomes clear that Airbnbs UX success is no accident. Inspiring Exploration Instead of Forcing Decisions Most travel apps immediately ask, Where do you want to go? Inspiring Exploration Instead of Forcing Decisions Most travel apps immediately ask, Where do you want to go?

Research Software

Userpilot

MAY 17, 2025

Everyone enjoys using mobile apps in their native language. In fact, 52% of users have abandoned a mobile app due to poor localization , and over 60% of B2B buyers say theyll choose a localized product over a more expensive one in a foreign language. Why invest in a mobile app localization strategy?

Analytic Tools

Lenny Rachitsky

NOVEMBER 12, 2024

He’s an individual contributor (IC) PM who leverages AI tools and a suite of productivity systems to get more done with fewer resources (and management layers). So I keep a Notion database of feedback screenshots, charts, support tickets, links to Gong calls, Slack threads, you name it.

Product Research

Userpilot

JULY 22, 2025

Based on user behavior and in-app actions. With Userpilot, you can move beyond static email campaigns and leverage in-app messaging triggered by user behavior. To make that happen, onboarding teams often have to stitch together a patchwork of tools. Personalizing communication based on user behavior. Customer data in Salesforce.

Onboarding KPIs

Centercode

JULY 25, 2025

AI-driven user testing, video insights, plus seamless app distribution and expert resources— discover Centercode 10x. Platform Scalable, Automated, Real-World User Testing Centercode is the leading platform to manage impactful in-the-wild user tests. Platform Overview Managed Services Compare Plans What's New?

User Testing

Userpilot

MARCH 30, 2025

Finally, your SaaS mobile app is live! I say this because, despite actively supporting the product-led growth model, the mobile app market is still ridiculously competitive. Not only are there over 2 million apps in the Google Play Store , but also about 13% of business apps succeed (even less for consumer apps).

Research Software

Centercode

JUNE 24, 2025

AI-driven user testing, video insights, plus seamless app distribution and expert resources— discover Centercode 10x. Platform Scalable, Automated, Real-World User Testing Centercode is the leading platform to manage impactful in-the-wild user tests. Platform Overview Managed Services Compare Plans What's New?

User Testing

UX Planet

MAY 1, 2025

According to CSA Research , 76% of online shoppers prefer buying products with information in their native language. Writing systems Layout. Numbering systems. Some names include characters like , ensure your system supports Latin characters when necessary, not justASCII. Name input. link] Font. Characters.

User Testing

UX Planet

FEBRUARY 6, 2025

Banks invest many resources into research, security and basic digital service functionalityonly to follow up with so-called Lean Designs, which are little more than colorized, clickable prototypes. This new model prioritizes interactive and emotionally resonant touchpoints and can be named Dopamine Banking. Wheres the brand identity?

Banking

Tyner Blain

MARCH 20, 2025

Note that I never said “solution” even though that is the language I see universally applied in this situation. You cannot have a solution without a problem. The lie is that our ability to navigate the problem space can be decoupled from our navigation of the solution space. This is clearly insane.

Research Software

UX Planet

JULY 17, 2025

What the latest generation of AI tools means for the product design process; what these tools bring to the table, where they fall short and how to leverage them to up-level our craft. According to Gartner, 70% of new applications will be developed using low-code or no-code platforms by 2025 , up from less than 25% in 2020.

Data Visualization

UX Planet

MARCH 3, 2025

Key Points Research suggests landing page design best practices can significantly boost conversions, with an average rate of 5.89% across industries. For instance, a B2B software company might target IT Managers or Marketing Directors, tailoring content to address their specific needs, as suggested by Leadfeeder.

User Testing

UX Planet

JUNE 9, 2025

From Raw Data to Clarity — Cleaning, Sorting, and Synthesising Insights Part 4 (of 5) of the UX Research Playbook series Synthesising qualitative data is similar to reaping the harvest after the diligent effort poured into research — it’s the step where hard work blossoms into meaningful insights. Mural , Miro , etc.) is recommended.

Data Visualization

Lenny Rachitsky

FEBRUARY 25, 2025

It has helped in gaining alignment on complex topics with senior leaders at Meta (Sheryl Sandberg, Chris Cox, and Andrew Bosworth), paving the way for key launches like Facebook digital well-being tools , privacy protections for youth , and Quest referrals. product marketing, user research, content design, etc.).

Strategy

Usersnap

JUNE 26, 2025

To change that, we partnered with David Pereira , a product leader & product coach who’s made a name for calling out “fake discovery” and showing teams how to course-correct with ruthless clarity. Discovery is the process of researching, understanding user problems, and validating ideas before building solutions.

Product Research

Userpilot

APRIL 17, 2025

With several users preferring mobile apps for their convenience, these surveys can reach a larger number of users than other survey types. But mobile surveys still enjoy other advantages: Higher response rates: Unlike email surveys, mobile app surveys are collected when users are actively engaged with the app, making them more convenient.

User Testing

Userpilot

JANUARY 15, 2025

Let’s be honest, onboarding in SaaS can feel like navigating a labyrinth. Isn’t everything moving in-app these days?” Is it in their inbox, or are they spending most of their time inside your app? Dive into your historical data like email open rates, click-through rates, in-app engagement metrics , etc.

Onboarding KPIs

UX Planet

JANUARY 12, 2025

Features like filtering, sorting, and column resizing transform static tables into dynamic tools, enabling users to personalize the data view according to their preferences. This functionality is crucial for seamless data sharing, further analysis, or integrating with other tools and workflows.

Data Visualization

Messages that Matter

AUGUST 26, 2024

It is the key to getting partners to embrace and amplify your B2B software product messaging. By naming two or three channel partners to the team you take the first step in a process that will involve partners in steps along the way to a final message that they had a say in its creation. Why did you decide to consider us?

Messaging

The Product Coalition

OCTOBER 16, 2024

We had debated the options — building a new app in parallel, refactoring it piece by piece, abstracting all the features into a configuration layer, and many more. So, in the spirit of arming you for the conversation, I asked around, and several big names are embracing the idea. None seemed viable, given the constraints. Their hope?

Roadmap

Lenny Rachitsky

MAY 6, 2025

For more from Jacob, check out his free LinkedIn profile analysis tool , which just went live on Product Hunt today, his interview preparation report service, and his individual consulting services at ThinkWarwick Global. And how can I best show up for [name other team member(s)]? If not, your research is still surface-level.

Development Team Review

Arkenea

AUGUST 10, 2025

As digital transformation accelerates across healthcare systems globally, the stakes for creating exceptional user experiences have never been higher. At Arkenea, our 14+ years of healthcare software development experience has revealed that effective healthcare UX design extends far beyond aesthetic appeal.

Healthcare

Usersnap

DECEMBER 20, 2024

Imagine release notes that are more than text enhanced with screenshots , videos , and enhanced by feedback tools like Usersnap. It needs to speak directly to their pain and instantly point to your solution. Use Multi-Channel Distribution for Maximum Reach In-app notifications : A no-brainer. Think: Tired of waiting?

Data Visualization

Userpilot

JULY 17, 2025

Your current tools and strategies determine the next best step for improving your lifecycle messaging. Mailchimp, HubSpot) We have some in-app messages, but they’re basic A mix of different tools that aren’t connected We don’t have a clear strategy yet It’s time to automate and personalize your lifecycle messaging.

Onboarding KPIs

Product Talk

AUGUST 13, 2025

If there’s one AI tool that should be impacting your product discovery work right now, it’s AI prototyping. Tools like Lovable , V0 , Bolt , Replit , Base44 , and Magic Patterns feel like magic. If you haven’t tried any of these tools before, I strongly encourage you to do so. So feel free to use your tool of choice.

Feedback Software

Userpilot

JANUARY 29, 2025

OpenAI is redefining the AI landscape, and this role offers the opportunity to lead the charge in crafting groundbreaking AI tools. As Lead Product Manager for Core Product, youll oversee state-of-the-art technologies, collaborate with top-tier engineers, and develop products that shape the industry. Salary $305,000$385,000 USD.

Analytic Tools

UX Planet

JUNE 30, 2025

These examples illustrate the global trend: AI is enabling higher engagement on digital platforms and scaling up customer support without sacrificing quality. billion in AI in 2024, making it the second-largest industry for AI spending (after software/IT services at $33 billion and ahead of retail at approximately $25 billion).

Data Visualization

UX Planet

OCTOBER 22, 2024

One of the questions a Designer invariably hears during an interview process, particularly when showcasing a case study, pertains to the duration of the solutioning endeavor they have just showcased. The first substantial software project I was involved in, was a multi-year endeavor that was already in motion when I joined the team.

Research Software

Lenny Rachitsky

MARCH 4, 2025

I’m also experimenting with a researcher to help me get background on the fancier guests. Outside of that, I joke that maybe I should have thought harder about the name of this newsletter, instead of going with the default name suggestion the Substack onboarding flow gave me. Btw, check out this post on my podcast stack.

Reporting Tools

Gainsight

JANUARY 23, 2025

Gainsight recently announced that we were named a Leader in the first-ever Gartner Magic Quadrant for Customer Success Management Platforms ; Gainsight was positioned highest on the Ability to Execute axis and furthest on the Completeness of Vision axis. In March 2013, Mehta realized something big was happening.

Research Software

Userpilot

NOVEMBER 28, 2024

With so many options available, how do you choose the right session recording software for your team? We’ve researched, tested, and curated a list of 10 top-rated session recording tools to help you unlock valuable user insights and build better digital experiences.

Analytic Tools