Mixpanel

JUNE 10, 2020

As VP of Product at NerdWallet , I guide product decisions that drive maximum value for our brand and consumers—helping them break down complicated financial topics (e.g. This understanding of why we do what we do is core to our product strategy, and informs every decision we make. what the heck is a Roth IRA?),

User Testing 75

User Testing Product Research Weak Development Team Customer Feedback 75

Gainsight

NOVEMBER 20, 2019

To truly excel in product management, you need to have a respect for design, an understanding of countless processes, a passion for problem-solving, excellent communication skills—the list goes on and on. Books for Product Managers. Blogs for Product Managers. Slack Groups for Product Managers. Books for Product Managers.

Books 80

Books Blog Feedback Software User Testing 80

Intercom, Inc.

MARCH 15, 2018

Partnering with the Infrastructure, Data and Developer Productivity teams, his group builds the tools that support every Stripe engineer and keep Stripe reliable and performant. Previously, Will was an engineering leader at Digg and then at Uber, where he scaled infrastructure engineering from a small team to more than 70.

Engineering 214

Engineering Feedback Software Onboarding KPIs Customer Experience 214

ProductPlan

FEBRUARY 20, 2019

Leading a product team during a high-growth period can be exciting. The team grows, roles shift, output increases, and many other pivotal changes happen within the product team and the organization as a whole. At the same time, rapid growth can present some challenges for product management.

Software Review 69

Software Review CTO Feedback Software User Testing 69

ProductPlan

OCTOBER 24, 2019

Product management is one of the least-defined roles in the professional world. But you can identify many of the skills and habits you’ll need to be effective in this career by learning from other successful product managers (PM). Highly Effective Product Managers Prioritize their Roadmaps According to Value (Not Features).

Product Research 54

Product Research Product Management Product Manager Weak Development Team 54

Amplitude

OCTOBER 16, 2020

As the largest gathering of product leaders, Amplify is where hundreds of teams go every year to learn how to lead digital transformation and build the best product experiences. Spenser made the stakes of the post-pandemic economy clear: “Our reliance on digital products has only increased.”

Data Visualization 64

Data Visualization Embedded Analytics Onboarding KPIs Analytic Tools 64

Amplitude

OCTOBER 16, 2020

As the largest gathering of product leaders, Amplify is where hundreds of teams go every year to learn how to lead digital transformation and build the best product experiences. Spenser made the stakes of the post-pandemic economy clear: “Our reliance on digital products has only increased.” Seize the signals.”

Data Visualization 52

Data Visualization Embedded Analytics Onboarding KPIs Analytic Tools 52

Userpilot

JUNE 25, 2023

Which product management books do you have on your shelf (or Kindle)? Whether you’re a seasoned product management pro or just starting out on this thrilling journey, we’re pretty sure you’ll discover a book or two that will help you boost your product management game. Are you not sure what to add to it?

Books 98

Books Analytic Tools Data Visualization Product Research 98

Intercom, Inc.

APRIL 22, 2019

The first steps to transforming your support team into a revenue team are to rethink your metrics and incentivize teams to ask “Why?” How did you all get to product-market fit ? Rick : I heard a great analogy that when you’re in pre-product-market fit, you can feel like you’re in a desert.

Customer Experience 156

Customer Experience User Testing Analytic Tools Feedback Software 156

The Product Coalition

JANUARY 12, 2020

Your mission, your purpose and your values should be your north star. It made us feel like we were failing, and the engineering team didn’t feel like the product was attractive enough, which lowered morale. Metrics that Matter (MTM) Every company should have what is known as its MTM or Metric that matters.

Weak Development Team 78

Weak Development Team Research Software Onboarding KPIs Customer Experience 78

Gainsight

FEBRUARY 9, 2021

I first became a CS Ops leader in 2014, and I’ve seen time after time the value of the software, enablement, templates, data, and more that I’ve helped provide. What’s the first question I ask any CS Ops leader, though? Let’s start with our starring characters. CS Leader 1-on-1s: 1 per month. What do you do ?”

Analytic Tools 52

Analytic Tools Data Visualization Government Software Review 52

Andrew Chen

JUNE 25, 2019

Today, I have a wonderful guest essay to share by Lenny Rachitsky ( @lennysan ) — he’s recently left Airbnb after 7 years, much of his recent years as the product leader on Supply Growth. my advice is to pick a few tactics that resonate, experiment with them, learn, and adjust. Production (i.e. Cost : Small.

User Testing 111

User Testing Customer Experience Research Software Feedback Software 111

Andrew Chen

JUNE 25, 2019

Today, I have a wonderful guest essay to share by Lenny Rachitsky ( @lennysan ) — he’s recently left Airbnb after 7 years, much of his recent years as the product leader on Supply Growth. my advice is to pick a few tactics that resonate, experiment with them, learn, and adjust. Production (i.e. Cost : Small.

User Testing 48

User Testing Customer Experience Research Software Feedback Software 48

Intercom, Inc.

DECEMBER 15, 2020

This is the fourth in a recurring series of articles looking at how modern support leaders are navigating the support landscape as it continues to evolve. The support operations organization puts a great deal of focus on listening to customer needs and paying close attention to user experience within the product.

Embedded Analytics 118

Embedded Analytics Data Visualization Customer Experience Customer Feedback 118