Userpilot

DECEMBER 13, 2023

Goals are the specific UX objectives the product aspires to achieve, for example, improving usability. To make the vision actionable, break it down into specific objectives and select corresponding success metrics. A UX strategy is a plan that guides product design and development. What is a UX strategy?

Research Software 104

Research Software Analytic Tools Feedback Software User Testing 104

The Product Coalition

JANUARY 12, 2020

Mobile apps are always launching new and exciting features to their users. Maybe the features were requested by the users, or enhance the product experience or add functionality seen in rival products. There could be multiple reasons for the launch of new features. Why is feature adoption important?

Onboarding KPIs 78

Onboarding KPIs User Testing Customer Experience Product Research 78

Userpilot

MARCH 29, 2022

One of the latest buzzwords in the SaaS circles is the ‘Product-led growth’ strategy. Several SaaS experts are raving about this ‘go-to-strategy’ that promises to boost customer engagement and satisfaction by making the ‘product’ the hero of everything the organization does.

Feedback Software 98

Feedback Software Onboarding KPIs User Testing Strategy 98

Userpilot

JUNE 8, 2022

How can you tell if your product is resonating with users? How do you get feedback on what new features to build next? Brand monitoring is a crucial part of any product’s development process. Businesses need customers who would be ready to give their honest opinions on the products they use.

Customer Feedback 105

Customer Feedback User Testing Feedback Software Branding 105

Userpilot

JANUARY 20, 2022

So why should your onboarding be any different? A tooltip is a short section of text that’s attached to one product feature, as a way of explaining it to users. Common tooltip use cases include interactive walkthroughs , secondary onboarding , upsells and feature adoption. Hotspots or native tooltips.

Onboarding KPIs 98

Onboarding KPIs Data Visualization Customer Experience User Friction 98

The Product Coalition

DECEMBER 11, 2023

If you are the new product leader of your company, your company might be in product leadership debt. I had already been blogging for a while when she was born, so some of you might remember me writing about how I applied product management practices in the many decisions I needed to make around her birth , for example.

Strategy 78

Strategy Onboarding KPIs Leadership Roadmap 78

Userpilot

JANUARY 29, 2021

An excellent user engagement strategy can have a ripple effect on what product marketers’ care the most about: Make your users see the value of your product and its features during the free trial. Stop users from only signing up and then never using the product. Converting large numbers of trial users into customers.

Customer Experience 98

Customer Experience Customer Feedback User Testing Onboarding KPIs 98

Userpilot

FEBRUARY 18, 2021

The AAARRR funnel is a great tool for keeping an eye on important metrics like acquisition and retention rates. These metrics are simple yet actionable, helping companies effectively measure their growth. Although the AAARRR metrics provide valuable information, they do not give a complete picture. Break down silos.

Customer Experience 111

Customer Experience User Testing Customer Feedback Weak Development Team 111

Userpilot

JUNE 9, 2021

Are you thinking about a career in product, but you’re not sure whether you should pursue Product Marketing or Product Management? To explain the difference in the simplest of terms: Product Managers build product features and Product Marketers promote them to their audience and users. How to decide.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Product Research 52

Userpilot

MARCH 19, 2021

Setting up customer behavior analytics for your product can give you great insight on how users interact with your brand and where you can start making changes that drive product-led growth. Customer behavior analytics help you identify who interacts with your product and how. Any product or service feedback previously given.

Data Visualization 105

Data Visualization Analytic Tools Customer Feedback Customer Experience 105

Gainsight

SEPTEMBER 8, 2021

Who else can interpret strategy from Product, Marketing, and elsewhere into the CS team’s role? For example, let’s say that you decide to improve retention through better onboarding. Who’s going to break down the challenges and opportunities in your current onboarding program? Effective CSM Onboarding. Your VP of CS?

Reporting Tools 105

Reporting Tools Data Visualization Marketing Analytic Tools 105

PMLesson's Ace the PM Interview

JANUARY 12, 2022

In many instances, TPM candidates are asked to think through and design a product's system architecture. These kinds of questions evaluate your ability to think and work through technical dependencies, product context, execution strategy, and impact on a team. How would you design an AI data product?

Technical Review 52

Technical Review Feedback Software Onboarding KPIs Software Review 52

Userpilot

FEBRUARY 17, 2021

Wondering what the best product conferences of 2021 are? We’ve collected the best events for product folks that you can attend online or in-person. February Product Conferences. Product World. Product Marketing Rendezvous. Source: Product Marketing Alliance. Table of contents. Source: Productworld.co.

Research Software 98

Research Software User Testing Product Research Analytic Tools 98

ProductPlan

JULY 1, 2020

Unless your product management stack includes a crystal ball, all those goals and resolutions we made way back in January likely didn’t take global pandemics, fluctuating economies, and social unrest into account. What was your product experience and how did it change the communication between customers and the company.

Development Team Review 87

Development Team Review Technical Review Customer Feedback Onboarding KPIs 87

Intercom, Inc.

APRIL 5, 2018

I didn’t have to touch product, it didn’t require any money, and I really felt like there was a cool story to tell. Product people – engineers, designers – sometimes view marketing as this side thing that’s not really necessary. Gina: Yeah, I was a consultant, but the role wasn’t really called PR.

Customer Experience 223

Customer Experience User Testing Customer Feedback Analytic Tools 223

Mind the Product

NOVEMBER 19, 2019

Here, I’d like to share the lessons I’ve learned from my years working as a product manager, focused on growth. In modern tech companies, growth teams and growth product managers are becoming common, although all product managers aim to deliver business growth within their sphere of influence.

User Testing 116

User Testing Customer Experience Onboarding KPIs Branding 116

Amplitude

JUNE 24, 2020

As the CEO of a company that serves over 40,000 digital products, I routinely talk about sea changes affecting our customers. Imagine a startup experiencing Cyber Monday or a publicity windfall or a competitor launching a surprise product for the first time. Every product has a story. COVID-19 changed that pattern overnight.

Data Visualization 111

Data Visualization Reporting Tools Analytic Tools Customer Experience 111

Usersnap

APRIL 15, 2020

Roger: This could be its own book, but a few quick thoughts… Customer perception of effort is more important than absolute metrics. Amazon saw customers struggling to open those horrible plastic clamshell packages that many products use even today, and introduced frustration free packaging. People liked it.

Feedback Software 52

Feedback Software User Testing Customer Feedback Customer Experience 52

UX Studio

MARCH 11, 2024

And I actually ended up traveling around teaching windsurfing for about eight years before becoming a designer. So as I said, I traveled around for eight years. So, for eight years, I was teaching windsurfing, and I would travel around to different places. These days are more around product design and UX design.

User Testing 66

User Testing Feedback Software Research Software Data Visualization 66

Userpilot

OCTOBER 8, 2022

Customer onboarding is an incredibly complex topic – you don’t get it right by accident. Instead, you need a comprehensive customer onboarding framework to give you a sense of structure… and set you and your SaaS up for success. Onboarding cannot be pigeonholed as a single ‘thing’ or feature.

Analytic Tools 98

Analytic Tools Onboarding KPIs Feedback Software Framework 98

Userpilot

NOVEMBER 27, 2023

Product growth vs. product-led growth? SaaS companies like Slack and Atlassian pioneered the product-led growth (PLG) model as a way to reach customers through the product. But there’s also the product growth strategy, which shares some similarities and differences with the PLG model. What is product growth?

Onboarding KPIs 105

Onboarding KPIs Data Visualization Customer Experience Product Research 105

Usersnap

FEBRUARY 5, 2024

Attention, Product Managers! Uncover the secrets of seamless and feature adoption and discovery with us—a thrilling promise that can revolutionise SaaS product adoption. Despite being a vital process, integrating it into product management remains a challenge. Table of content ?

Product Research 52

Product Research Onboarding KPIs User Testing Feedback Software 52

Mixpanel

FEBRUARY 19, 2020

In the latest edition of our Metrics that Matter series , we discover the immense market opportunity in connecting customers to hotel suites, and why Airbnb, Booking.com, and major hotel chains rely on Kyle Killion, the founder of Suiteness , to increase bookings. Let’s dive in. Mixpanel: How did you get here, and what sets Suiteness apart?

Onboarding KPIs 126

Onboarding KPIs Data Visualization Travel B2C 126

Userpilot

JULY 29, 2020

Retention: the lagging metric in SaaS that is the key to both survival and growth. Like other subscription businesses, SaaS has one very distinctive feature: The Lifetime Value (LTV) of a SaaS customer trickles in over a long period of time – and the longer that time is, the more the customer will pay and the higher that value is.

Onboarding KPIs 59

Onboarding KPIs Customer Experience Feedback Software User Testing 59

Userpilot

JULY 29, 2020

Retention: the lagging metric in SaaS that is the key to both survival and growth. Like other subscription businesses, SaaS has one very distinctive feature: The Lifetime Value (LTV) of a SaaS customer trickles in over a long period of time – and the longer that time is, the more the customer will pay and the higher that value is.

Onboarding KPIs 52

Onboarding KPIs Customer Experience Feedback Software User Testing 52

Product Talk

DECEMBER 6, 2023

Opportunity solution trees help product teams chart the best path to their desired outcome. Opportunity solution trees help product teams chart the best path to their desired outcome. – Tweet This In this article, we’ll cover what an opportunity solution tree is, the benefits of using one, how to create one, and so much more.

Data Visualization 276

Data Visualization Product Research Analytic Tools Research Software 276

Andrew Chen

SEPTEMBER 4, 2018

Why offline products are so compelling for acquiring customers. Why onboarding is so important for retention/churn. High frequency versus episodic usage products. Network effects and why different products’ network effects are different from each other. Hope you enjoy it! Palo Alto, CA. Andrew: Right.

User Testing 75

User Testing Marketing Analytic Tools Customer Experience 75

The Product Coalition

SEPTEMBER 21, 2023

Creating Product Outcomes: What I’ve Learned From The Soccer Pitch “Great things in business are never done by one person; they’re done by a team of people.” — Steve Jobs Soccer is more than just a game for me. It’s become a lens through which I’ve come to view much of my life, including my work in product management.

Roadmap 110

Roadmap Onboarding KPIs Customer Feedback Customer Experience 110

Roy Madden

SEPTEMBER 6, 2022

Find out how Lufthansa Innovation Hub defines and interprets new macro-trends in travel and mobility tech. Lufthansa Innovation Hub is “reinventing the travel of tomorrow.” Tino and his team are on a mission to lead the way for how strategic intelligence is done in the travel industry. The short version.

Data Visualization 84

Data Visualization Research Software Reporting Tools Travel 84

Userpilot

MAY 7, 2024

Capturing audiences to engage with your product is one thing — but to keep that same audience engaged is another thing entirely. TL;DR In-app messaging is the process of communicating with users who are currently using your product. Whatfix is the best for creating in-app messages for employee onboarding.

Analytic Tools 104

Analytic Tools Feedback Software Reporting Tools Software Review 104

Userpilot

NOVEMBER 29, 2023

With the right product research tools, you can dissect vast pools of data, gather actionable insights, and create products that align directly with your user’s needs. But how can you build the right product research tech stack to achieve your product growth goals? Productboard.

Data Visualization 104

Data Visualization Research Software Feedback Software Analytic Tools 104

Userpilot

JULY 29, 2020

Retention: the lagging metric in SaaS that is the key to both survival and growth. Like other subscription businesses, SaaS has one very distinctive feature: The Lifetime Value (LTV) of a SaaS customer trickles in over a long period of time – and the longer that time is, the more the customer will pay and the higher that value is.

Onboarding KPIs 52

Onboarding KPIs Customer Experience Feedback Software User Testing 52

Intercom, Inc.

DECEMBER 18, 2018

Recommendations for similar products. Onboarding tips for a new app. The first step to take is to find an email marketing service that has the features you need to interact with your customers. You can fill it with links to your articles, product news, company announcements or all three. An onboarding email series.

User Testing 150

User Testing Analytic Tools Customer Experience Research Software 150

Andrew Chen

NOVEMBER 1, 2018

The same skills needed to grow new products can be used both to evaluate new startups to invest in, and once we’ve invested; to help them grow. My previous background up to that point was in user acquisition and ad tech, and I was making the pivot to consumer products. There was a lot to learn. This term dominates.

Onboarding KPIs 111

Onboarding KPIs Feedback Software User Testing Data Visualization 111

Gainsight

MARCH 29, 2022

As a product leader or manager, it may feel like you’re being asked to help your company outrun the competition while the field becomes more and more crowded. Across the globe, SaaS products are flooding the scene, and the market is becoming saturated with competition. What is a product-led growth strategy? You’re not alone.

Data Visualization 98

Data Visualization Analytic Tools Reporting Tools Strategy 98

Mironov Consulting

SEPTEMBER 23, 2023

I’ve written a lot about the huge organizational and technical gulf between services companies and product companies.  (See  (“Our AI-based tech support lookup product will cut your support costs by 25-35%. ”) Why try to transform from a services company to a product company? to 0.8x.

Reporting Tools 80

Reporting Tools Data Visualization Analytic Tools Feedback Software 80

Intercom, Inc.

NOVEMBER 30, 2022

Product: file storage vs collaboration, support product vs sales product etc. Features used: all-vs-some, deep usage-vs-thin, SDKs, APIs, etc. Team: Support vs Success vs Product vs CIO. Churn: high/low, reasons: price/product/intent etc. You have a flow (could be product, sign up, sales, whatever).

Engineering 151

Engineering Research Software Onboarding KPIs Customer Experience 151