Intercom, Inc.

JANUARY 5, 2022

In today’s data-driven SaaS scene, these can affect hundreds of millions of users and cause damage in the billions of dollars, and as compliance frameworks become requirements to do business, businesses are turning to third-party services that can help expedite and facilitate the process. Less than a year later, Drata was launched.

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UX Studio: Product Management

SEPTEMBER 16, 2021

We have reviewed Berlin design studios’ competency, portfolios, and experience to define the best web design Berlin companies to work with. . Unless you have design companies’ recommendations from your friends or colleagues, it might be challenging to choose a trustworthy company that will fit your needs. . Phoenix Design.

Research Software 59

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PMLesson's Ace the PM Interview

MAY 22, 2021

In general, try to be authentic and genuine, while also showing that you've done research on the company and are genuinely excited to work there. Managing Individuals How do you run 1:1s with your team? What was some difficult feedback that you received? How do you handle poor performers? and why was it hard to receive?

Engineering 52

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Userpilot

MAY 13, 2021

It’s what helps teams build great product experiences. Product intelligence is integrated software that allows teams to use customer data to continuously make smart changes to products. A product either needs to entertain, inspire, or inform customers. Complex behavioral data from complex user experiences.

Analytic Tools 52

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nulab

MARCH 11, 2020

Analyze your customers. Your customers or clients should be your focal point, so start by defining who this group is and what their needs and challenges are. If you haven’t, then utilize things like Google Trends , customer surveys and data collection ( GDPR-compliant , of course) to learn more about your customers.

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Intercom, Inc.

DECEMBER 21, 2021

Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers. Will Larson , CTO of Calm.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

The Product Coalition

JULY 30, 2018

An increasing number of B2B SaaS companies have started taking feedback seriously and in doing so have turned to NPS ( Net Promoter Score ) as a way of gathering information. Here’s where NPS leaves you with gaps in your approach to product feedback… 1?—?A At first glance, this might seem like a good way of collecting feedback.

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The Product Coalition

SEPTEMBER 15, 2019

Everyone has their own code of ethics. Data protection laws ensure we don’t misuse the personal details we collect in the digital era, and HR policies make sure we all play nice. Should there be a code of ethics for Product Managers? So maybe now is the perfect time to collectively create a Product Management Moral Code.

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ProductPlan

MARCH 13, 2019

A product manager isn’t writing code, testing products, creating marketing pitches, buying advertising or actively selling their product. Sloppy programming could sink usage while an overachieving sales team could goose adoption. Customer Centricity. Customer visits. Attention to Detail. Communication.

Product Management 69

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Userpilot

JULY 5, 2022

What is a customer service gap and how do you close it? If you’re looking for a customer service gap definition, you are at the right place. We’ve prepared a comprehensive guide on this topic so that you will find all answers at once: what the customer service gap stands for. 5 strategies for closing the customer gap.

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Userpilot

FEBRUARY 27, 2023

Appcues or Spekit – which is the best tool for customer feedback for your SaaS? And is there a better in-app onboarding software that would better fit your needs? Why choose Appcues though if Userpilot can provide you with a more robust customer feedback toolkit, without the hefty price tag?

Feedback Software 52

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Userpilot

FEBRUARY 27, 2023

Is Whatfix or Spekit the best tool for customer feedback? And is there a better in-app onboarding software that would better fit your needs? There are so many options on review sites that choosing one can be a bit challenging. Looking for the best tool for customer feedback? Let’s dive in!

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

ProductPlan

OCTOBER 1, 2020

We’ve written about the best conferences for product managers here —today let’s review the can’t miss conferences for product leaders (executives, C-Suite, and the like). The goal is to help product teams “rise above the day-to-day slog and truly think through what makes a successful Product and how to make it happen.”. SaaStr Annual.

Research Software 86

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Intercom, Inc.

JANUARY 12, 2022

Unless you’re looking at the data to understand why your customers are using your products, avoid making decisions based on your expectations of their motivations. I started in the policy world as an economics researcher at a think tank. However, we’ve had a great team. Benn: A couple of happy outcomes.

Data Visualization 151

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Userpilot

FEBRUARY 23, 2023

Is Chameleon or Spekit the best tool for customer feedback? And is there a better in-app onboarding software that would better fit your needs? With so many alternatives on review sites, it’s a bit tricky to really choose one. Chameleon and Spekit are good tools for customer feedback.

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

MARCH 15, 2023

Is Appcues or Spekit the best tool for interactive user guides? And is there a better in-app onboarding software that would better fit your needs? With so many alternatives on review sites, it’s a bit tricky to really choose one. They also shorten the time to value and reduce support and customer success cost.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

FEBRUARY 21, 2023

Which tool for no-code growth is worth your time and money; Appcues or Spekit? Or is there another in-app onboarding software that is superior than the two? Choosing a tool can sometimes feel like a gamble and the plethora of no-code tools available today just adds to the confusion. Another no-code solution is Spekit.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Software Review 52

Userpilot

FEBRUARY 21, 2023

Is Pendo or Spekit the best tool for customer feedback? And is there a better in-app feedback software that would better fit your needs? With so many alternatives on review sites, it’s a bit tricky to really choose one. You can collect feedback through Pendo’s guides using polls.

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

UX Studio: Product Management

NOVEMBER 8, 2021

It will take a lot of your time to review and assess every company’s website manually. Our user experience professionals have already analyzed the expertise of dozens of design agencies in San Francisco, New York, Berlin, London, to name a few. If you need help with product design or user experience research, contact us at UX studio.

Research Software 77

Research Software User Testing Technical Review Product Research 77

Modus Create

APRIL 10, 2024

The Head of Digital role was created to drive the adoption of an omnichannel experience, exploit voice, web presence, and mobile, and shift some workload and customer experience away from coming into the branch. The transition from less than 1% of customers closing a loan remotely to almost 50% doing so within a year marked a massive shift.

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The Product Coalition

DECEMBER 8, 2020

Big companies will bring the latest in new venture frameworks research, they’ll have excellent trainers involved, and they’ll tap people that have done it before. Corporate forces deserve just as much attention and diligence as you would take to developing a Value Proposition or a Business Model.

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The Product Coalition

JUNE 5, 2018

Thanks to Jay Reed, Flickr We were recently lucky enough to spend some time with a talented team building a new B2B SaaS product within a global organization. We talked about building SaaS products, the challenges we are working on, the power of Customer Success and how product feedback can be used effectively.

Feedback Software 60

Feedback Software User Testing Customer Feedback B2B 60

DISQO

MARCH 6, 2020

But the ability to avoid that fate won’t come from open workspaces, a relaxed dress code, and a bring-your-own-device policy. It requires teams to gain insights directly from consumers through experimentation and prototyping, align to the actual wants and needs of the market, and accelerate time-to-market.

User Testing 52

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Userpilot

MAY 18, 2023

With numerous options available, it’s challenging to determine the right fit. While review sites offer some insights, they often lack in-depth comparisons. Join us as we help you make an informed decision on whether Chameleon, Spekit, or Userpilot is the perfect fit for your business needs. Book a demo to learn more.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Mironov Consulting

JULY 28, 2022

Especially in B2B/enterprise software companies, I see two dramatically divergent ( incompatible ) worldviews that IMO explain a lot of corporate behavior.  Total demand for engineering always outstrips resources by 20x-100x, so they can only consider the handful of requests that benefit large numbers of customers.

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Reporting Tools Software Review Technical Review Weak Development Team 133

Modus Create

MAY 25, 2022

Implementing strong cyber security policies and procedures. Regularly testing and monitoring your systems for vulnerabilities. Social engineering is a threat because it is a way for criminals and bad actors to access sensitive information by tricking people into revealing it. Poor Cyber Hygiene. Poor DevSecOps Practices.

Reporting Tools 52

Reporting Tools Data Visualization Weak Development Team Software Review 52

Userpilot

MAY 30, 2023

Review sites don’t always cut it, so we’ve got you covered with a detailed comparison of these three tools. Whether you want to level up your user onboarding , amp up your product adoption, or gather user feedback, we’ll help you figure out if Whatfix, Spekit, or Userpilot is the right fit for you.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

eG Innovations

JANUARY 19, 2023

Are Citrix latency causing issues for your end users? Knowing where to start troubleshooting can mean the difference between end-users not noticing and a flood of support tickets on the service desk. In this guide I teamed up with eG Innovations to talk about what Citrix latency is, why it matters, and how we can improve it.

Data Visualization 52

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Userpilot

MAY 27, 2023

So we decided to write a more in-depth comparison of the three tools – going into more detail about the tools’ features, use cases, pros, and cons – than what you’ll find on review sites. It enables product teams to track product usage and user behavior to guide product development and optimize the user experience.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

PMLesson's Ace the PM Interview

MAY 6, 2022

Due to the essential nature of security engineering, the interviews for security engineers can be some of the most challenging in technical interviews. In general, try to be authentic and genuine, while also showing that you've done research on the company and are genuinely excited to work there. Watch our answer here.

Engineering 52

Engineering Software Review Technical Review Research Software 52

Tyner Blain

JANUARY 23, 2021

Orienting to value – every team, every person does it differently. How Teams Orient to Value. Over the years I’ve had the opportunity to work with dozens of teams, helping them improve their ability to create value. All of these teams believe the work they are doing is valuable. It oversimplifies.

Research Software 126

Research Software Feedback Software User Testing Customer Experience 126

Department of Product

MARCH 28, 2022

Or how about telling the execs at Microsoft Office that their model of selling physical boxes of Office software is a one way ticket to death by Google Workspace? The types of trends that matter to product teams So if we agree that staying on top of trends matters, the question then is, what types of trends should we bother staying on top of?

Technical Review 52

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The Product Coalition

JUNE 25, 2019

After a short period of time, he introduced a similar policy to the one above. Do co-located teams truly perform better? I’ve been personally told that all the research points to that. Some of the Research There have been a number of studies that have taken a look at co-located and remote teams. So is it true?

Weak Development Team 85

Weak Development Team Research Software Customer Experience Leadership 85

The Product Coalition

MARCH 2, 2020

Too bad, when nowadays diversity, autonomy, mastery, and purpose become the driving factors in a highly competitive environment where more of the same for everyone is no longer creating value. For managers, it means moving: From WIIFM (what-is-in-for-me syndrome) to team playing?—?the Abandoning yesterday’s game?—?and Nice try #1.)

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Reporting Tools Data Visualization Product Research Systems Review 78

Business of Software Conference

MAY 21, 2020

In this informative BoS Talk, Alex Yang and Elpie Bannister take us through the Simprints’ method of finding, hiring, nurturing, and developing top talent and explain a few of the processes they had to go through to hone this skill. How do you still manage to assemble a superstar team before you dive in.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

UX Planet

FEBRUARY 13, 2024

Philosophies For Design (I) The city creates the theater and is the theater (II) This is a semi-structured world (III) Goodness of fit: Environmental fitness (IV) Goodness of fit: Internal Fitness (V) The ecosystem, genre, invisible hand, and supply chain (VI) Talk, write, and imagine using language (.I)

Research Software 66

Research Software Customer Experience User Testing Systems Review 66

Business of Software Conference

JUNE 20, 2019

Founder Peldi has attended Business of Software every year since 2010, and has 5 BoS talks to his name. Peldi Guilizzoni (CEO/Founder, Balsamiq) – 10 Years Of Balsamiq: What I’ve Learned from Business of Software Conference. Few customers, happy. Peldi Guilizzoni, Founder/CEO, Balsamiq. Upcoming Events.

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