Intercom, Inc.

JANUARY 14, 2021

In this episode of Inside Intercom, we caught up with Hubert for a chat about starting small, committing to a product strategy that helps you reach your long-term goals and making sure everyone’s on the same page. How to use technology to create something. Use it to make better product decisions. That was the business part.

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

Split

MARCH 20, 2024

Without dependable deployment processes, teams face greater technical debt, production issues and risk of downtime, and delays in unlocking business value from code. This helps ensure adherence to change management policies while empowering developers through faster feature rollout.

Release Management 52

Release Management Reporting Tools Analytic Tools Feedback Software 52

Intercom, Inc.

DECEMBER 28, 2022

We’ve made it to the end of 2022 – 12 months in which everything changed for the tech industry. After booming for the best part of two decades, a number of factors coincided to transform the SaaS landscape and tech more broadly. As we know, we’re in the middle of a tech industry slowdown. Well that was quite the year.

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

The Product Coalition

MARCH 30, 2021

A lackluster marketing strategy, unoptimized SEO, irritating pop-ups, poor content ? The pressure is only increasing due to the influence of the pandemic, as more consumers begin to shift their preference to the comforts of home. these aspects are only a minor part of things that may trigger eCommerce solutions to flop.

Reporting Tools 91

Reporting Tools Technical Review User Testing Data Visualization 91

The Product Coalition

OCTOBER 8, 2023

To achieve this balance, consider leveraging cloud computing and distributed processing technologies to speed up computations. Features such as comments, ratings, and reviews enable users to share their insights and contribute to the platform’s growth. Implement a transparent content review and moderation process.

Data Visualization 129

Data Visualization Reporting Tools Feedback Software Customer Feedback 129

The Product Coalition

JANUARY 12, 2023

"Digital transformation" is the process of using technology to redefine processes, products, and services to create more value for customers and organizations. Digital transformation (DT) is the process of leveraging digital technologies and data to create value and gain a competitive edge in today’s rapidly changing digital economy.

Artificial Inteligence 131

Artificial Inteligence Data Visualization Analytic Tools Research Software 131

Alchemer Mobile

MARCH 26, 2021

We also recommend checking out our 2021 Mobile App Engagement Report as we break down more engagement and experience-focused stats by category such as retention, loyalty, ratings and reviews, shifted sentiment, in-app survey responses, and more. Stop talking about customer-centricity; turn it into action. Invest more in the right tools.

User Testing 257

User Testing Customer Experience Feedback Software Research Software 257

eG Innovations

DECEMBER 15, 2022

Although it is unlikely that we will see an application performance and security monitoring market emerge, the growing overlap and similarity of the IT operations and security operations toolchains, cohorts and strategies suggest that more collaboration is inevitable.”. The resource increase is not due to a change in traffic.

Reporting Tools 59

Reporting Tools Strategy Systems Review Software Review 59

Gainsight

MAY 6, 2020

While we face the challenges of the new normal ushered in as a result of this pandemic—record job losses, global shelter-in-place policies, and a fractured health system—business leaders are doing everything they can to combat churn. Perhaps you have investigated Customer Success technology in the past but decided the timing was not right.

Technical Review 52

Technical Review Technology Customer Experience Data Visualization 52

Modus Create

JULY 2, 2021

Relentless pursuit of growth can also lead to overlooking other strategic aspects of business such as technical debt. This can jeopardize their growth because no one is immune to disruption in today’s age, least of all technology companies. That’s why DevSecOps has emerged as a popular philosophy among proactive tech companies.

Startups 72

Startups Technical Review Software Review User Testing 72

Mind the Product

FEBRUARY 1, 2017

Christian Miccio (VP Product at First Data) and Kana Butkovic (Programme Director at First Data) set out a detailed strategy for launching physical products on an international scale. How do you manage return policies within a delivery supply chain that stretches across several countries? What is your commercialisation strategy?

Technical Review 70

Technical Review Systems Review Software Review Research Software 70

The Product Coalition

MARCH 25, 2022

The overall technological progress enhances a lot of business areas, and financial technologies are certainly part of that dynamic. Taking into account the expanding usage of technologies in the financial industry, there is no wonder people started wondering how to make a fintech app. What is fintech?

Research Software 118

Research Software Feedback Software Reporting Tools Data Visualization 118

Product Management Unpacked

JULY 19, 2018

The product plan should allow for differing international positioning, where applicable, formulated by the international marketing organization, and its activities should be consistent with the policies, procedures, and overall corporate marketing strategy.”. Great product managers know and appreciate strategy.

Reporting Tools 109

Reporting Tools Technical Review User Testing Research Software 109

Mind the Product

FEBRUARY 19, 2019

Digital transformation is “the use of technology to radically improve performance or reach of enterprises”, according to an MIT and Capgemini white paper. Gartner says : “Digital business transformation is the process of exploiting digital technologies and supporting capabilities to create a robust new digital business model”.

White Paper 121

White Paper Analytic Tools Technical Review Data Visualization 121

The Product Coalition

NOVEMBER 11, 2021

Most new remote workers were thrust into this new work environment due to a global pandemic. With this tool, you can create PTO policies, manage the days off requested by employees, and do a host of other things. Having top-notch technology to use for PTO management will help you avoid problems in the future.

Feedback Software 88

Feedback Software Weak Development Team Technical Review Software Review 88

Department of Product

OCTOBER 26, 2023

Discord is expanding its new monetization strategy, making its app hub available to users in Europe and the UK. The open API approach taken by Discord’s product team is in stark contrast to the monetization strategies deployed at Reddit and X but a 30% cut is still a hefty commission. The feature is designed to help boost privacy.

Data Visualization 52

Data Visualization Analytic Tools Research Software Artificial Inteligence 52

Bain Public

SEPTEMBER 14, 2021

(Montreal, Canada) – Paul Ortchanian, Founder, CEO, Head of Product, Data and Strategy of Bain Public , will be leading a workshop on September 16th, 2021 in collaboration with Centech: a world-class business incubator based in Montreal, Canada. Centech is dedicated to high-tech (deeptech) companies with high growth potential.

Workshop 52

Workshop Technical Review Artificial Inteligence Data Visualization 52

PMLesson's Ace the PM Interview

MARCH 21, 2022

An engineering career can go in many different directions depending on your technical skill set and what you want out of a job. Different software engineers work on different kinds of technical projects. Soft skills, such as communication, conflict management, and leadership, play a more vital role than hard, technical skills.

Software Engineering 52

Software Engineering Reporting Tools Fractional CTO CTO 52

Mind the Product

MARCH 12, 2020

Many other tech companies organize themselves in this way, including Spotify , Atlassian , and Airbnb. Product ops’ Primary Responsibilities: Engineering, design, product team communication / announcements / reinforcing process, policies, and practices. Technical program management. What Product Managers do. Project management.

Product Research 188

Product Research User Testing Weak Development Team Customer Experience 188

nulab

MARCH 11, 2020

You can also collect customer feedback via reviews, surveys, interviews, or focus groups. As part of this, you should also review your suppliers and distributors (if applicable), as well as the tools and software you use. Created in Cacoo using the Marketing Strategy template. You can also include technology and tools here.

Technical Review 82

Technical Review Data Visualization Feedback Software Weak Development Team 82

Mind the Product

NOVEMBER 30, 2017

TalkTalk was fined £400,000 in 2016 for failing to have appropriate technical and organisational measures in place to secure its customers’ personal data, and for keeping their personal data for longer than necessary. For example if a customer is refused insurance by an automated system they can call and ask for a manual review.

Data Visualization 84

Data Visualization Technical Review Reporting Tools Technical Advisors 84

PMLesson's Ace the PM Interview

APRIL 6, 2020

Given how new and versatile the role is, product marketing management is also probably the least standardized role in tech companies, which makes the process of becoming a PMM quite obtuse and vague. The part that makes product marketing management different from other marketing roles is the technical (aka “product”) piece to the equation.

Product Marketing 78

Product Marketing Technical Review User Testing Marketing 78

Intercom, Inc.

DECEMBER 21, 2021

Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

The Product Coalition

MAY 18, 2022

People should set guidelines for changes and continuous improvement, so product benefits will support the business objectives and strategy of firms. Besides, the software development team needs to go back and review what they did since the software development process causes vulnerabilities.

Reporting Tools 130

Reporting Tools Software Developers Software Development Feedback Software 130

Mind the Product

JULY 14, 2020

Listen if you’d like to learn more about: * Acceptable use policies. Tech was built on the idea that we get our products to scale, so we work really hard to get people to click to register, start a new trial, become a new customer – that’s what we live and die by in tech. Brand reputation. Moral ethics.

Feedback Software 103

Feedback Software Customer Experience Product Research Technical Review 103

The Product Coalition

JUNE 21, 2021

Many worked from home on tasks ranging from organising team activities via Slack, analysing data and collaborating on documents via Google Docs, to discussing strategies via Microsoft Teams and coaching clients via Zoom. Others celebrated birthdays and had weddings via Facebook and Zoom. District Judge Robert Scola Jr.

Research Software 156

Research Software Data Visualization Software Review Technical Review 156

Atlassian

JANUARY 27, 2022

Subscribe to Work Life Get stories about tech and teams in your inbox Subscribe. In Technology. An immediate priority was to update our compensation strategy and then make those policies available to everyone. We don’t want to cause ‘death by surveys,’” says Uma Raghavan, Head of People Tech IT. “If

Data Visualization 74

Data Visualization Analytic Tools Feedback Software Technical Review 74

Gainsight

AUGUST 5, 2022

Preparing and presenting executive reviews. The technology and platforms both Sales and CS use often have similar capabilities. While it requires more of a technical background, as a CSM, you come with the perspective of knowing the customer’s needs and goals. Skills such as: Understanding the Customer Lifecycle and Journey Map.

Reporting Tools 59

Reporting Tools Feedback Software Technical Advisors Data Visualization 59

Modus Create

JANUARY 12, 2021

The speed at which the economic landscape shifts has been increasing since the industrial revolution and the emergence of consumer technology. From the point of view of technology, manufacturing, and/or the ability to deliver a service, what is possible? I’ll review four methodologies: waterfall, Lean, design, and Agile.

User Testing 59

User Testing Customer Experience Technical Review Customer Feedback 59

ProductPlan

OCTOBER 1, 2020

We’ve written about the best conferences for product managers here —today let’s review the can’t miss conferences for product leaders (executives, C-Suite, and the like). From startups to enterprise-class outfits, they dedicate the conference to what it takes to lead product management and strategy for the entire organization.

Research Software 89

Research Software Onboarding KPIs Technical Review Agile 89

Antwak Blog

FEBRUARY 28, 2021

To keep up, cybersecurity specialists share the strategies they’ve seen with the IT people group to make a communal database to battle cybercrimes and cybersecurity threats. The four kinds of threat intelligence are strategic, tactical, technical, and operational. Hackers are smarter than before. Kinds of Threat Intelligence .

Technical Review 52

Technical Review Data Visualization Systems Review Education 52

Modus Create

APRIL 21, 2022

Understanding team goals and aspirations will help you plan the implementation strategy. You might discover that the acquired business unit can’t move to a cloud instance due to data regulations. Atlassian roadmap — Being aware of upcoming releases helps plan the consolidation strategy. Jira Cloud Migration Assistance (JCMA).

Feedback Software 52

Feedback Software Reporting Tools Technical Review User Testing 52

UX Studio

MAY 30, 2023

Social proof, especially reviews, is no exception to the transparency principle. The majority of consumers read online reviews and trust them as personal recommendations. They are not reading the thousands of privacy policies they’re exposed to every day. When it comes to tone of voice, consistency is key.

UX 97

UX Reporting Tools Data Visualization Research Software 97

ProductPlan

NOVEMBER 11, 2019

Some will delight and engage the executive team by taking a high-level approach and focusing on goals and strategy. Roadmaps for sales and marketing tout new functionality and minimize the time spent on technical debt and scalability. That’s why already agreed-upon strategies are the ideal jumping-off point for your roadmap.

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Roadmap Data Visualization Technical Review User Testing 80

The Product Coalition

SEPTEMBER 4, 2020

So you can imagine the culture shock I experienced when I took a graphic designer position with a large technology organization in New York City. Articulate Plans, Strategies, Objectives, and Goals To understand clearly what kind of design system to build, it was essential to articulate strategies and plans to the product team.

Weak Development Team 126

Weak Development Team Systems Review Customer Experience Software Review 126

The Product Coalition

APRIL 2, 2022

This article is not intended to be a book review, but I used the skills described in this bestseller to link them with our day-to-day Product Management life. You can read more reviews and even buy the book with my affiliate link: [link] 1. As I write these lines, the world is under unprecedented changes due to a global pandemic.

Product Management 155

Product Management Product Manager User Testing Customer Experience 155

The Product Coalition

JULY 10, 2020

TL; DR: Agile Laws and Remote Agile On numerous occasions in the recent past, working with distributed agile teams has amplified existing organizational, technical, and cultural challenges in many organizations. In a remote working situation, to make matters worse, there is a compound effect due to the increased communication overhead.

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