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The Customer Service Gap Model

BrainMates

It’s about ensuring that customer experiences align with promises made during product development and marketing. This gap can arise when decisions are based on assumptions rather than solid customer data, leading to misaligned priorities in product development.

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Sometimes hard UI can be a blessing

UX Planet

Or perhaps this perception comes from us getting used to many B2B web apps having a poor user interfaces due to a lack of investment in design. You read this correctly: performance was better with the bad font. That’s not bad design — it’s a conscious transfer of complexity to where it can be best handled.

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Outsourced Software Product Development: A Comprehensive Guide

Arkenea

In a fastmoving digital economy, many organizations leverage outsourced software product development to accelerate innovation, control costs, and tap into global expertise. Rather than building and maintaining a large inhouse team, businesses partner with specialized vendors to handle design, development, testing, and deployment.

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5 Proven Mobile App Optimization Strategies to Boost Engagement

Userpilot

My team at Userpilot has helped countless product teams enhance their mobile UX without compromising performance. Small inefficiencies, whether a slow startup time, unclear navigation, or poor caching, can lead to user drop-off. Use appropriate cache expiration policies. Avoid unnecessary wake-ups. Conduct user testing.

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ONE THING on Value Stream

Product Culture

Value Stream organizations are designed to overcome the weaknesses of Functional and Matrix orgs. Cross-functional teams report directly to a general manager in charge of a product line or market segment, shortening communication lines and making it clear who sets priorities. Ignore the power players on other teams at your own risk.

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Top PLG Product Manager Roles (+ Candidate Spotlight)

Userpilot

Want to advance your career in product management or find top talent for your team? Mozilla: Director of Product, Firefox Growth Firefox is used by hundreds of millions worldwide, and the Director of Product for Growth plays a critical role in the product management team. Who would be a bad fit for this job?

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12 heuristics for content design

UX Planet

There’s a lot of overlap between these heuristics, but they also each make valuable contributions and address weaknesses or omissions in each other. But like-wise they also include some weaknesses, for example: Lack of testable criteria: The value of a heuristic is limited if you can’t evaluate against it. Image by NordWood Themes.