Gainsight

AUGUST 5, 2022

Imagine you are a Customer Success Manager (CSM), and you wonder what the future holds for you. You learned about other roles where your experience in CS can be a springboard for those positions. Preparing and presenting executive reviews. Helping manage renewals and driving advocacy. Building and using Health scores.

Reporting Tools 59

Reporting Tools Feedback Software Technical Advisors Data Visualization 59

The Product Coalition

FEBRUARY 5, 2021

As someone who’s been fortunate enough to have coached dozens of Product Leaders and have walked in their shoes, I have found that there are several under-appreciated ways things change when you move into a product leader role. However, this presents two new challenges for Product Leaders: How do you lead a group of leaders?

Leadership 147

Leadership Technical Advisors Product Research Weak Development Team 147

BrainStation Product Management

APRIL 8, 2019

The position of Product Manager has been one of the fastest-growing roles in tech in recent years, with a 30 percent growth in job openings year over year. The trouble is, candidates who possess the varied skill set needed for Product Management are elusive and highly sought-after. Do Some Soul-Searching.

Technical Advisors 67

Technical Advisors Product Management Product Manager Product Research 67

BrainStation Product Management

APRIL 8, 2019

The position of Product Manager has been one of the fastest-growing roles in tech in recent years, with a 30 percent growth in job openings year over year. The trouble is, candidates who possess the varied skill set needed for Product Management are elusive and highly sought-after. Speak to a Learning Advisor.

Technical Advisors 40

Technical Advisors Product Management Product Manager Product Research 40

PMLesson's Ace the PM Interview

MARCH 1, 2020

An inside look at product management at IBM and the interview process. Kevin Wei is an Offering Manager at IBM managing Watson Knowledge Catalog and DataStage. In this Path to PM blog post, Kevin shares his journey breaking into a product role as a new grad hire at IBM. What is an IBM offering manager?

Research Software 52

Research Software Analytic Tools Reporting Tools Data Visualization 52

PMLesson's Ace the PM Interview

FEBRUARY 20, 2019

Sachin Rekhi is the founder and CEO of Notejoy , and a prolific blogger on product management. In this Path to PM post, Sachin and I discuss five practical paths to product management. How did you first break into product management? There’s also your previous work experience, and how you present it.

Technical Advisors 40

Technical Advisors Feedback Software Product Management Product Manager 40

The Product Coalition

MAY 15, 2019

One signal I’ve been giving much thought too of late is the collision of two roles, Product Management and Product Ownership. A topic of hot debate in the agile and product circles but with very few answers. Credit: DataKitchen Since its inception, Scrum and the Product Owner role has become widely adopted.

Product Management 92

Product Management Product Manager User Testing Product Research 92

Mind the Product

JANUARY 10, 2017

As a product manager it’s not uncommon to feel pulled in a million different directions as you work to meet the needs of your customers, developers and company stakeholders. Internal stakeholders need to know how the products you build work. This should not be confused with technical documentation.

Research Software 84

Research Software Analytic Tools Data Visualization Reporting Tools 84

Userpilot

NOVEMBER 29, 2022

What is an ecosystem moat and how can product managers build one? These are the key questions that Austin Yang , the Lead Product Manager at Softr , discussed in his presentation at the Product Drive Summit this year. Are you intrigued? Well, why don’t we get to it then?

Customer Experience 98

Customer Experience Technical Advisors User Friction Education 98

Alchemer Mobile

APRIL 14, 2020

How do you manage executive expectations, customer expectations, and technical resources? How do you promote gender diversity in the product management field? I’m a product manager at Dropbox , and I have been a product manager now for about just under 10 years. Patricia : Hi everyone.

Technical Review 246

Technical Review Technical Advisors Customer Experience User Testing 246

UX Studio: Product Management

JULY 14, 2021

Considering that none of the established innovation consulting companies are cheap, you want to make sure your return on the investment is positive. . As a product design consulting firm , we often get questions from our clients who look for reliable design, development, or marketing partners.

Consulting 86

Consulting Research Software Reporting Tools User Testing 86

Userpilot

SEPTEMBER 8, 2021

We generally advise against linear, top-down product tours. Instead, you should opt for an interactive walkthrough type of product tour. Product tours generally include a welcome screen , a survey to segment users, a checklist , and experience flows for each of the key activation points. Get a demo today!

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Software Review 98

Userzoom

AUGUST 24, 2017

Executives, Marketers, Designers, and Product Managers all want to make an informed decision and manage risk intelligently. I know, I know – it’s not the technical definition, but this has served me well for 2 decades. Research findings can be presented in various ways. Yes, this is counter intuitive.

Data Visualization 55

Data Visualization Customer Feedback Customer Experience Technical Advisors 55

Userpilot

JULY 13, 2021

An interactive walkthrough is a step-by-step, interactive guide to your product that will ultimately lead your users to activation. Exactly what constitutes activation will vary for different use cases of your product. Your non-technical product managers and product marketing managers will certainly thank you!

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

Intercom, Inc.

JANUARY 14, 2021

With a background in computer science and an MBA, he soon realized that understanding the markets and customers is as important as building the products. And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products.

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

Intercom, Inc.

AUGUST 15, 2018

Building trust can be tough when you’re a new hire in a leadership position. A couple of years later, I got into a real leadership position. Managers and leaders are different. I got my first real leadership opportunity about five years into my career when one of the teams I was on was struggling with the product roadmap.

Engineering 141

Engineering Leadership CTO Coach Feedback Software 141

Pragmatic Marketing

SEPTEMBER 16, 2009

Barbara Nelson said in The Politics of Agile , “When product managers weren’t looking, the developers went agile.” ” Indeed, many Product Managers were taken by surprise at the speed of Agile’s adoption. Ultimately, we are responsible for the success of the product and, thus, the company.

Technical Advisors 70

Technical Advisors Technical Review Feedback Software Agile 70

UX Studio

JANUARY 24, 2024

But I also advise designers not to oversee the business side of the relationship. So after 10 days of running the pilot, I held a session with all the attendants to present data [00:07:00] and identify opportunities for improvement. But I [00:16:00] also advise designers not to oversee the business side of the relationship.

Research Software 63

Research Software Feedback Software UX User Testing 63

Userpilot

DECEMBER 6, 2021

The tools that make up a customer success platform will: Collect and present customer data on behavior, needs, and customer health. Few customer success managers are also developers. A customer success platform designed for non-technical people will help your customer success teams be more efficient. #3

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Business of Software Conference

NOVEMBER 26, 2018

They’re very trusting, the technically sophisticated, and they really just wanted to get time back in the day. These are things that a typical product management process wouldn’t find. And I would not advise using this approach if you’re in that 15 to 20 percent range. Let’s think about Dropbox.

User Testing 103

User Testing Product Marketing Engineering Feedback Software 103

Product Talk

APRIL 7, 2021

I am a former chief product officer and now coach and advise product leaders and teams. The idea is to have a product trio —a product manager, a designer, and a tech lead—working and owning product decisions together. Is it technically feasible?” I’m joined today by Hope Gurion.

Product Research 214

Product Research User Testing Research Software Data Visualization 214