Roman Pichler

SEPTEMBER 11, 2023

A first step to form effective product teams is therefore to identify the products in your organisation. But what is a product? I view it as an entity that creates tangible value for users and possibly customers as well as the business. The former is achieved by solving a problem or by providing a specific benefit.

Reporting Tools 386

Reporting Tools User Testing Customer Experience Product Research 386

Roman Pichler

FEBRUARY 14, 2023

It achieves this by using sprints to create product increments, collecting feedback from users and stakeholders, and adapting the product with the insights gained. [1] Otherwise, you might ask the wrong people for feedback on the increments and hence draw the wrong conclusions. But don’t stop there.

Product Research 382

Product Research Feedback Software Research Software User Testing 382

Roman Pichler

MARCH 9, 2021

Product Goals Defined. The Scrum Guide released in November 2020 states that “the product goal describes a future state of the product … [It] is the long-term objective for the Scrum team.” It also suggests that “the product goal is in the product backlog. Figure 1: The Product Goal in Context.

Product Goals 156

Product Goals Weak Development Team User Testing Vision 156

Productside

MAY 27, 2025

Internally, executive leadership is frustratedand pointing fingers at Product Management. Theyve been asked to come back with a strategy that delivers more value to customers and drives measurable business growth. CEO Lucas Nest often pushes the team toward his latest big idearegardless of whether it reflects real customer problems.

Product Strategy 199

Product Strategy Strategy Product Research Weak Development Team 199

Roman Pichler

OCTOBER 5, 2021

Third and most importantly, focus the backlog on a specific product goal. Then decline and remove items that do not serve this goal, as I discuss below. The Product Backlog is Too Detailed. Looking at the backlog, I noticed that it contained only detailed user stories—no epics or other coarse-grained items.

Weak Development Team 325

Weak Development Team Customer Experience User Testing Feedback Software 325

Roman Pichler

DECEMBER 4, 2018

But the quality of your product matters: It directly impacts your ability to achieve strategic product goals and make your products successful: Technical debt makes it hard to experiment with new ideas, release new features, and quickly respond to user feedback. [1].

Feedback Software 276

Feedback Software User Testing Customer Experience Weak Development Team 276

Roman Pichler

MAY 11, 2021

But the value a product creates is ultimately determined by its users: No product will be successful in the long run if it does not solve a specific user problem, create a tangible benefit, or help the users achieve a specific goal. Myth #3: The product owner is responsible for the team performance.

Weak Development Team 362

Weak Development Team Product Research User Testing Customer Experience 362

Roman Pichler

DECEMBER 1, 2020

The key results might then be “simplify user journey A” and “enhance feature alpha.”. OKRs can be used to create cascading goals—goals that are systematically linked. Does this mean that there is a natural fit between goals in product management and OKRs? Figure 2 below shows the goals I recommend.

Product Management 409

Product Management Product Manager Management Management 409

The Product Guy

MARCH 30, 2018

Guest Post by: Peyvand Mohseni (Mentee, Session 5, The Product Mentor) [Paired with Mentor, Jordan Bergtraum]. You have a product; you are passionate about it, you believe in it, you want it to succeed and you want your users to benefit from its awesomeness. This may affect our market segment and future of the product).

User Testing 299

User Testing Feedback Software Research Software Customer Experience 299

Product Talk

FEBRUARY 14, 2024

Meet the Continuous Discovery Champion, Tali Melchior Tali Melchior is the Director of Product Management at Texthelp , an inclusive technology company that specializes in tools that help people in education or in the workplace read, write, and research with confidence. One was focused on retention of existing customers.

Analytic Tools 315

Analytic Tools Research Software Product Research User Testing 315

Roman Pichler

APRIL 13, 2021

Key performance indicators (KPIs) are metrics that measure how your product is doing. Effective KPIs help you understand if your product is creating the desired value for the users, the customers, and the business. Without KPIs, you end up guessing how well your product is performing.

Feedback Software 280

Feedback Software Analytic Tools Data Visualization Research Software 280

Usersnap

FEBRUARY 24, 2025

The key isnt just understanding users but unlocking insights that lead to solutions they cant live without. Product discovery is critical in identifying workflows, pain points, and user goals that shape successful products. Using structured product discovery questions , teams uncover insights critical for success.

Product Research 52

Product Research User Testing Customer Feedback Customer Experience 52

Product Talk

JUNE 21, 2023

Meet new Product Talk instructor Ellen Brandenberger! How did you end up in product? Most of my background is in education and research. Prior to product, I was working in a classroom and then doing research on teacher education. I was kind of adjacent to product in a lot of ways, but not quite in the field.

Product Research 242

Product Research User Testing Research Software Customer Experience 242

Folding Burritos

DECEMBER 4, 2019

Bugs can be valued in terms of quality outcomes like reducing support needs or improving user satisfaction. Finally, new features should be valued in terms of major business or customer outcomes that they’re aiming to serve (increasing CLTV, supporting a new vertical, compliance on new legislation, etc.). Which ones? You get the idea.

Customer Experience 585

Customer Experience Research Software Product Research User Testing 585

Userpilot

FEBRUARY 28, 2023

If you’re wondering what different types of customer feedback are and how to collect them, you’re in the right place! In this article, we look at 13 different ways to collect feedback that product managers can leverage to gain a deep understanding of customer needs and make informed product decisions.

User Testing 98

User Testing Customer Feedback Feedback Software Product Research 98

The Product Guy

APRIL 23, 2019

However, it is highly unlikely that a product can solve the needs for all humans. It is imperative to understand your user and answer these questions around Why, Who, and What: Why: Why is your team trying to solve a problem by building a product? What is your motivation for building this product?

Product Research 352

Product Research User Testing Customer Experience Customer Feedback 352

Userpilot

MAY 17, 2025

Tracking user behavior analytics in mobile apps is a whole different challenge compared to the web. Without a global DOM or easy auto-capture tools, tracking mobile app user behavior takes more planning. You need clear goals, the right events, and analytics tools that fit your app’s journey.

Data Visualization 82

Data Visualization Analytic Tools Feedback Software Reporting Tools 82

Userpilot

APRIL 27, 2023

Customer feedback is like a window into your customers’ minds. It allows you to understand their pain points, needs, and desires so that you can build better products that satisfy genuine market demands. TL;DR Customer feedback is the data you get from your users about your product and their experience.

Feedback Software 94

Feedback Software User Testing Customer Feedback Analytic Tools 94

Sequent Learning

OCTOBER 29, 2024

Achieving and Scaling Product-Market Fit: A Guide for Product Managers in Mid-to-Large Tech Companies Introduction As product managers in mid-to-large technology companies, you’re no stranger to the challenges of maintaining and scaling product-market fit (PMF).

User Testing 40

User Testing Technical Review Feedback Software Customer Feedback 40

Roman Pichler

JUNE 6, 2023

Here are four examples: Joe, the sales rep, has promised a feature to an important customer without first talking to you—the person in charge of the product. Before You Start Before you share your feedback, reflect on your intention. Additionally, choose the right time and place for giving feedback. How are you doing?

Construction 187

Construction Customer Feedback Framework User Testing 187

Roman Pichler

APRIL 5, 2022

For example, a product strategy workshop might have the objective to identify the key changes required to achieve product-market fit. Contrast this with a sprint review meeting , which might help you determine if users can easily sign up for the product. Assess product strategy and adjust if necessary.

Product Management 314

Product Management Product Manager Weak Development Team User Testing 314

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. NPS surveys track customer loyalty and provide insights into their satisfaction.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Feedback 98

Userpilot

JUNE 29, 2024

Wondering how to create a user journey map for your SaaS product? Read on to learn about: Importance of user journey maps for product teams. Different user journey map types. User journey stages. User journey mapping process. Service-blueprint maps cover both user interactions and internal processes.

User Testing 111

User Testing Data Visualization Customer Feedback Customer Experience 111

The Product Coalition

SEPTEMBER 24, 2024

Here’s how you can apply the ‘User Outcome Connection’ and get results. Credit: Dall-E It’s hard to miss — Generative AI features are stealing the spotlight in nearly every product release these days. In some instances, these innovations feel like game-changers, set to transform the experience for users across the board.

Reporting Tools 147

Reporting Tools Data Visualization Research Software Artificial Inteligence 147

The Product Coalition

DECEMBER 13, 2021

Both product and product strategy should fall in place to make the startup sustainable and help them to grow. The importance of measuring the small outcomes associated with their product goals or visions is the key to churn expected benefits throughout the product life cycle.

Framework 185

Framework Startups User Testing Onboarding KPIs 185

The Product Coalition

AUGUST 24, 2021

Many of those companies would spend that money on building their software without sufficiently interacting with their customers. A typical product development process would follow the Waterfall principles, taking quarters, and even a year to release a product to the market.

User Testing 158

User Testing Customer Experience Development Product Research 158

Userpilot

APRIL 24, 2025

You’ll help define the most relevant local payment methods to build (breadth) and aspects of payment methods to invest in (depth) to deliver the best outcomes for Stripe users. Who would be the best fit for this job? Who would be a bad fit for this job? Salary $178,600 – $268,000 Apply Here 2.

Research Software 52

Research Software Analytic Tools Feedback Software Customer Communications 52

Userpilot

MARCH 4, 2025

User experience can make or break a web app. If your software is slow or buggy, users wont stick around for long. If youre only finding out about these issues after users complain, youre already too late. Weve done the research for you! User journey analysis : Tracks the flow of users across pages to detect drop-offs.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Usersnap

MARCH 4, 2021

Struggling to figure out how to get more feature requests, evaluate and build them, and let your customers know that they’ve been released? This is the story of how Christina, a product manager, set up a feature request workflow with a simple button in her product, so she could learn directly from the customers what to build next.

Feedback Software 105

Feedback Software User Testing Research Software Analytic Tools 105

Roman Pichler

SEPTEMBER 7, 2021

Traditionally, product roadmaps are output-focussed plans that map features like registration, search, and reporting onto a timeline. This can be reassuring for customers and stakeholders, as the individuals believe that they know when their features will be delivered. For a product roadmap to be effective, it must be actionable.

Roadmap 317

Roadmap Weak Development Team Customer Experience User Testing 317

Intercom, Inc.

OCTOBER 18, 2021

The SaaS industry is full of advice on the perfect product metrics to gauge your users’ activation, engagement, and interactions. But how do these concepts translate into real product improvements? What are product metrics? Not all products are the same. or “How simple is our product to use?”

Data Visualization 269

Data Visualization Analytic Tools Customer Experience User Testing 269

Userpilot

FEBRUARY 4, 2025

Tracking the right user metrics helps you precisely identify issues in the product experience rather than feeling lost in a sea of data. Choosing the wrong KPIs can be more damaging than you think – it drains your teams resources, shifts focus away from real problems, and ultimately, disrupts the customer experience.

Onboarding KPIs 59

Onboarding KPIs Data Visualization Customer Feedback Customer Experience 59

Roman Pichler

JUNE 7, 2022

This can be caused by an intense focus on execution and delivery—being so concerned with adding features and running sprints that tracking the product’s overall performance is neglected. Consequently, these teams relied on: Anecdotal feedback : “Customers love our product, they told me so.” 4 Vanity Metrics.

KPI 334

KPI Data Visualization Weak Development Team Customer Feedback 334

Userpilot

JUNE 20, 2023

As a product manager, how can you effectively validate ideas and build a successful product that delights users? TL;DR Product idea validation is a process during which product teams test and tweak the product concept to ensure it satisfies a real market need. This is the key focus of our guide.

User Testing 98

User Testing Product Research Feedback Software Customer Feedback 98

Roman Pichler

MAY 4, 2022

This team consists of a product owner , a Scrum Master , and several developers, which are also known as development team. Forming such a team connects the person in charge of the product—the product owner—with the people who design, architect, program, test, and document the solution—the developers.

Product Research 346

Product Research Agile User Testing Framework 346

Alchemer Mobile

JULY 30, 2019

Twice a month, Apptentive sends out a newsletter highlighting some of the biggest news stories related to customer experience trends, VOC, mobile marketing, app development, and product management. Marketers Can Operationalize Customer Feedback (Whether You ‘Own’ It or Not). 6. 7 A/B Tests Every Retailer Should Run.

Customer Experience 138

Customer Experience User Testing Feedback Software Customer Feedback 138

Roman Pichler

SEPTEMBER 18, 2017

In the product planning model above, the vision describes the ultimate purpose for creating the product; the product strategy states how the vision will be realised; and the product roadmap states how the strategy will be implemented. Similarly, larger roadmap changes can cause product strategy adjustments.

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User Testing Technical Review Vision Data Visualization 184