Intercom, Inc.

FEBRUARY 16, 2021

With the evolution of digital technologies, we’re now exposed to other people’s opinions, ideas, and work on an almost minute-by-minute basis. That’s ok, let’s test this hypothesis. UI refinement used to consume the majority of my time. Let’s be honest: creativity is a nebulous landscape. Not convinced?

User Testing 283

User Testing Feedback Software Research Software Customer Experience 283

Intercom, Inc.

JANUARY 5, 2021

At Intercom, we believe product managers (PMs) should focus on problems , not solutions. ” The secret to shipping successful product, then, is clearly defining for your team the problem that you’re setting out to solve. A great problem statement supercharges product development.

Transportation 279

Transportation Research Software User Testing Travel 279

Product Innovation Educators

JULY 18, 2022

Insights for product managers from a case study with an electric vehicle gamechanger. Today we are exploring technology-driven vs. market-driven innovation. There are times that a technology comes first and later a problem associated with a market need is found that the technology addresses.

Research Software 108

Research Software Feedback Software User Testing Marketing 108

Product Innovation Educators

APRIL 24, 2023

The ABCD framework for dealing with tensions in product management and innovation As product innovators, we encounter many tensions. Research has found that such tensions reflect underlying paradoxes, and they might actually be something that can help us in the end. We think about is as a system of tools.

Research Software 98

Research Software User Testing Product Research Reporting Tools 98

Balsamiq

JULY 13, 2018

We recently began doing 1-on-1 video interviews as part of a user research initiative, which we described in a post a few months back called User Research: How to Start Talking to Your Users. I work in the Transportation industry with a focus on the Trucking vertical. Read on for our interview.

User Testing 49

User Testing Customer Feedback Research Software Product Research 49

Intercom, Inc.

JUNE 10, 2020

Also known as Product Intuition or Product Instinct or Product Taste, it is the idea that you can use your own judgment to (1) accurately predict what your customers need, want and value, and (2) design and ship the right solution for them. Product Judgment is obtained through direct experiences with customers.

Research Software 291

Research Software Weak Development Team Reporting Tools Customer Communications 291

The Product Coalition

SEPTEMBER 7, 2023

When I returned to it later, I started with good old mental gymnastics rather than turning to Google, Bing, CHATGPT, or some other magical AI tool. In product management, we focus on a problem. That perplexing issue a user has. And this is where most products break — enterprise and consumer, professional and personal.

User Testing 100

User Testing Development Product Research Feedback Software 100

The Product Coalition

JANUARY 12, 2023

"Digital transformation" is the process of using technology to redefine processes, products, and services to create more value for customers and organizations. From cloud computing to customer experience transformation, we’ll look at what each type of transformation entails and how it can help your business.

Artificial Inteligence 127

Artificial Inteligence Data Visualization Analytic Tools Research Software 127

Balsamiq

JULY 13, 2018

We recently began doing 1-on-1 video interviews as part of a user research initiative, which we described in a post a few months back called User Research: How to Start Talking to Your Users. I work in the Transportation industry with a focus on the Trucking vertical. Read on for our interview.

User Testing 40

User Testing Customer Feedback Research Software Product Research 40

The Accidental Product Manager

JULY 19, 2021

The life of a freezer product manager is generally fairly boring. Your product development definition tells you to create more and more efficient products in order to replace the older units that your customers are using. You replace the ones that wear out and you are always looking for new customers.

Transportation 123

Transportation Product Management Product Manager Product Research 123

UX Studio: Product Management

NOVEMBER 24, 2020

Aplana is a privately held software development company that has been on the market for 20 years. It is one of the first companies that has transferred the clients’ business to the cloud, making it available for end-users. . Besides product design, we have successfully launched our own digital product: UX folio.

Product Research 115

Product Research Research Software Software Review Technical Review 115

Product Innovation Educators

JANUARY 24, 2022

Lessons from a medical device company bringing oxygen to kids who need it – for product managers. Today we are dissecting how a product came into being, examining it from initial insight through product development and to launch. Summary of some concepts discussed for product managers. [2:09]

Research Software 101

Research Software Healthcare Product Research Transportation 101

BrainMates

JUNE 25, 2020

User and buyer scenarios are useful Product Management tools for both communication and design. They are used to share and communicate customer situations with your Product team so that they can design ‘market driven’ Products. Both of these help you build better, more successful Products.

User Testing 85

User Testing Customer Experience Customer Feedback Research Software 85

UX Studio: Product Management

APRIL 27, 2020

We went to the field with our football app to get real-life insights. Our client creates digital products to help football fans follow matches, favorite teams, news or even play web or mobile games. Some years ago their team decided to put a new app in football-lovers’ pockets. Research streams. Background.

User Testing 83

User Testing Product Research Research Software Feedback Software 83

Intercom, Inc.

JANUARY 12, 2022

And so, many business leaders find themselves not quite sure how to start, how to leverage it, or what to do when all the dashboards and tools seem to be pointing at different solutions. I started in the policy world as an economics researcher at a think tank. Benn: I basically started my career in a totally different world.

Data Visualization 151

Data Visualization Analytic Tools Research Software Reporting Tools 151

UX Studio: Product Management

JULY 12, 2021

So we did some research to help you find the right eCommerce web design company to work with. We are honored to rank among the top product design companies according to Clutch Global Award. Agencies with specific eCommerce platforms in focus and full-stack eCommerce design companies. Built by Blank.

Research Software 92

Research Software Data Visualization Feedback Software Analytic Tools 92

UX Studio: Product Management

JUNE 7, 2019

Technology today has started to unfold around us to change our lives for good, and it’s vital for UX Designers to keep up-to-date with the latest digital trends in the industry. We experience digital products and services on a whole new level: through discrete interactions. VR and AR – how did it progress? gestural designs.

Technical Review 84

Technical Review Data Visualization Artificial Inteligence Analytic Tools 84

UX Studio: Product Management

MAY 23, 2018

TRIGO Group offers quality solutions, mainly focusing on the automotive, aerospace and other transport industries. With more than 10.000 employees worldwide, it offers a comprehensive portfolio of inspection and management services to various supply chains, it is the world’s largest player in the quality sector. Objectives.

User Testing 95

User Testing UX Research Software Product Research 95

Pragmatic Marketing

NOVEMBER 16, 2019

Founded in 2009 and officially launched in 2011, Uber Technologies Inc. revolutionized the direct transportation market. Since its start, the American multinational company has introduced new services in addition to its ridesharing service, including food delivery and a micromobility system with electric bikes and scooters.

Reporting Tools 70

Reporting Tools Product Marketing Marketing Research Software 70

Pragmatic Marketing

NOVEMBER 16, 2019

Founded in 2009 and officially launched in 2011, Uber Technologies Inc. revolutionized the direct transportation market. Since its start, the American multinational company has introduced new services in addition to its ridesharing service, including food delivery and a micromobility system with electric bikes and scooters.

Reporting Tools 70

Reporting Tools Product Marketing Marketing Research Software 70

Bain Public

MAY 29, 2020

FUN FACT: It is actually thanks to the coaching service for innovative and technological SMBs (PMEit) administered by MAIN that we’ve been able to work with some of our incredible clients, Wastack , LiveScale , Blaise Transit and Enkidoo , and provide them with product management, consultancy and coaching support.

CTO Coach 52

CTO Coach Research Software Feedback Software Startups 52

PMLesson's Ace the PM Interview

JULY 1, 2020

Learn a framework for quickly pitching a new product idea, and enhance your career! When I interview a product manager to work in my team, I want to know that they understand the whole of the product cycle - how to make it happen, from concept to rollout and beyond, and most importantly what will make it successful.

Vision 72

Vision User Friction Product Management Product Manager 72

The Product Coalition

JANUARY 29, 2019

Everything we know about work changes with technology. Then, the invention of technology and modern work required the development of management processes. Product Management belongs to a more contemporary era. If you are in Project, and want to switch to Product, you might want to keep your ears open!

Research Software 60

Research Software Analytic Tools Product Management Product Manager 60

UX Studio

SEPTEMBER 10, 2019

We’ve tested most as workshop methods on our clients in the last couple of years, and have included some research techniques as well. This documentation explains why the company exists, what problems it solves, and how it wants to represent itself in its customers’ eyes. Does the problem have any alternative solutions?

Branding 63

Branding Weak Development Team Strategy Research Software 63

The Product Coalition

JUNE 22, 2019

You appreciate the insight you gain from moving fast and testing your product with real customers. As product leaders, you must have empathy for your customers. Step 1: listen Listen to them just as you would listen to your customers. Conduct some research. So what can you still do?

Agile 60

Agile User Testing Customer Experience Customer Feedback 60

The Product Coalition

DECEMBER 10, 2023

Including free access to a customized JTBD GPT and printable checklist, this is the only guide you’ll ever need for your product discovery. Over the past few months, I’ve been on a deep dive into the world of customer discovery and the Jobs to Be Done (JTBD) framework. What makes this guide extra special? Coffee Shops (e.g.,

User Testing 121

User Testing Product Research Customer Experience Customer Feedback 121

Sachin Rekhi

FEBRUARY 16, 2020

Mastering the craft of product management is no easy task. I instead define a product manager as driving the vision, strategy, design, and execution of their product. It's equally important for product managers to think about each of these four dimensions as having a concrete set of deliverables.

Data Visualization 217

Data Visualization Product Research User Testing Reporting Tools 217

Product Talk

SEPTEMBER 11, 2019

One of my goals at Product Talk is to showcase what good product management looks like. Today, I’m excited to introduce a new series, Product in Practice, where I’ll profile product managers doing great work. To kick off the series, we interviewed Rachel Allen , Director of Product at Omnitracs.

Research Software 186

Research Software User Testing Data Visualization Feedback Software 186

Product Talk

MAY 10, 2023

It involves strengthening your understanding of business outcomes , fostering collaboration in product trios , and cultivating many other habits like conducting regular story-based interviews , mapping opportunities on the opportunity solution tree , and identifying and testing assumptions. Who tends to use this product?

Product Research 130

Product Research User Testing Feedback Software Research Software 130

ProductPlan

JULY 18, 2019

The daily demands of product management make it challenging to carve out time for strategic thinking. But if we’re only worried about what’s in front of us, we’re doing our employers and our customers a disservice. If you’re really ambitious, add a representative customer and industry expert.

Customer Experience 56

Customer Experience Data Visualization Transportation Analytic Tools 56

The Product Coalition

FEBRUARY 8, 2019

Product Thinking vs Product Management?—?The The Difference Unveiled Well, how to start discussing Product Thinking vs Product Management? We keep arguing that Product Management is all about switching your viewpoint. Finally, because users today are digital-first. Why is that?

Analytic Tools 60

Analytic Tools User Testing Research Software Product Research 60

BrainMates

NOVEMBER 1, 2021

Below is an attempt to categorise the 5 most common and lethal mistakes seen in product failures with the benefit of hindsight (and maybe a sprinkling of common sense). Failure Point #1 – A lack of customer benefit. A product or product improvement needs to provide genuine benefits to a customer.

Weak Development Team 105

Weak Development Team Product Research Development Research Software 105

The Product Coalition

JULY 30, 2020

Reflection on what a minimum viable product ought to look like at the time of its pilot release to the market. There’s a 99% chance that anyone who has been the least bit involved with software development in the past five years has heard those three letters. 80% of your users will use only 20% of the functionality.

Research Software 104

Research Software Customer Experience User Testing Data Visualization 104

Mind the Product

MARCH 30, 2020

Today, Bernard Hosanna is based in Singapore and works a product strategist at SouthEast Asia’s super app, Grab , but, like many in the game, he hasn’t always worked in product. It’s something, he says “you have to be able to apply in a product job, where every single detail in the user experience matters”.

Finance 100

Finance User Testing Transportation Research Software 100

UX Studio

MARCH 5, 2018

Getting around in digital space can be just as challenging as an unknown physical location; new apps or websites can overwhelm new eyes. I’m not saying that Rome has designed an unbearably confusing public transport system. Which made it much harder to understand a system which comes completely naturally to residents.

Research Software 69

Research Software Travel Transportation Customer Experience 69

BrainMates

OCTOBER 30, 2022

Below is an attempt to categorise the five most common mistakes seen in product failures with the benefit of hindsight (and maybe a sprinkling of common sense). #1 1 - A Lack Of Customer Benefit. A product or product improvement needs to provide genuine benefits to a customer. 2 - Inadequate Customer Research.

Development 59

Development Transportation Research Software Product Research 59

The Product Coalition

OCTOBER 12, 2020

Ford Model T revolutionized transportation and powered multiple other revolutions. Hint: innovative technology can only take you so far. Ford’s famous quote tells you exactly how he wanted it done: “Any customer can have a car painted any color that he wants, so long as it is black”. By ModelTMitch?—?Own the assembly line.

Product Strategy 114

Product Strategy Strategy User Testing Product Research 114