Product Innovation Educators

OCTOBER 16, 2023

How product managers can promote human-centered design I wonder if you can relate to this frustration—the pressure to get products and product updates released quickly sometimes means making compromises on design quality. Her book, Customers Know You Suck , address how to better understand, attract, and retain customers.

User Testing 285

User Testing Customer Experience Product Research User Friction 285

Userpilot

OCTOBER 28, 2024

Ever wonder why some products instantly click with users while others get abandoned faster than New Year’s resolutions? The secret often lies in those crucial first moments – your user onboarding. But here’s the thing: getting users to say “wow” instead of “why?”

User Testing 105

User Testing Customer Feedback Customer Experience Onboarding KPIs 105

The Product Guy

MARCH 4, 2025

You’re gathering customer feedback, hitting your OKRs, and tracking every metric imaginable. And yet, your product is stuck. Users churn, innovation stalls, and your team feels like theyre running on a never-ending treadmill. Customer feedback drives iteration. And customers?

Customer Feedback 150

Customer Feedback Product Management Product Manager Feedback Software 150

The Product Guy

AUGUST 10, 2017

As Marc Wendell described in a Product Mentor video, the foundation of success in both product management and user experience (UX) is solving a problem for a specific user. Products fall short when they include and/or over-prioritize extraneous features that don’t solve that user’s problem.

User Testing 296

User Testing Customer Experience Research Software Customer Feedback 296

UX Planet

MAY 27, 2025

Chasing the next big product win in banking or fintech? According to Quanti research , by the end of 2024, 3.6 Banks that fail to deliver excellent mobile experiences risk losing billions in potential customers. Part of making that experience great is what UXDA calls Dopamine Banking. billion in 2020.

Finance 98

Finance Research Software Feedback Software Analytic Tools 98

Userpilot

APRIL 15, 2024

Left unaddressed, customer communication pain points can cause dissatisfaction and eventual churn. We cover: Types of customer pain points. How to identify customer pain points. Six common customer pain points. Better customer support. CSAT surveys.

User Friction 105

User Friction Customer Communications Analytic Tools Feedback Software 105

The Product Guy

SEPTEMBER 12, 2017

As you study the people who use your product or might use it, patterns start to emerge. A marketer or market researcher may view patterns in terms of demographics and buying activity. A user researcher or other UX practitioner may group users by patterns in their behavior, both inside and outside your product.

Research Software 273

Research Software User Testing Analytic Tools Product Research 273

Userpilot

MAY 30, 2024

In the dynamic world of SaaS, creating a robust product feedback loop is essential for continuous improvement. Whether you’re launching a new feature or refining an existing one, gathering insights from users ensures that your product aligns with their needs and expectations. The product feedback loop.

Product Research 104

Product Research Feedback Loop Feedback Software User Testing 104

Userpilot

JUNE 21, 2024

Wondering how to deliver a positive user experience to your customers? From customer research to in-app experience localization, we show you how to refine your product UX design to delight customers. Use research techniques like surveys, interviews, focus groups, and trend analysis.

User Testing 111

User Testing Customer Experience Analytic Tools Research Software 111

Userpilot

MAY 22, 2024

Would you have a better understanding of how they interact with your product? Unfortunately, that technology isn’t here yet, so UX research tools are the next best thing. This article will highlight 23 of the best UX research tools available in 2024. UserTesting is a leading platform for on-demand user insights.

Research Software 105

Research Software Data Visualization User Testing Analytic Tools 105

Userpilot

NOVEMBER 7, 2024

What is an interactive product demo? An interactive demo is a self-guided walkthrough that uses tooltips, modals, hotspots, and other interactive elements to help users quickly explore your SaaS product. Why build interactive demos for your SaaS product? This results in faster Aha!

Demo 102

Demo Analytic Tools Feedback Software Research Software 102

Intercom, Inc.

FEBRUARY 9, 2021

It’s no secret that when it comes to support, customer expectations are higher than ever before – but how are support leaders and teams adapting to these increased demands? Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. Understand how customer expectations are changing.

User Testing 223

User Testing Reporting Tools Customer Feedback Customer Experience 223

Alchemer Mobile

FEBRUARY 21, 2025

At Alchemer, we’ve established that NPS surveys dont tell the full story. Surveys, combined with open text analysis, however, hold immense potential for uncovering deeper customer insights from customer feedback. What is the impact of negative feedback on customer lifetime value (LTV)?

Customer Feedback 113

Customer Feedback Feedback Software User Testing Data Visualization 113

Userpilot

APRIL 16, 2025

When your company adopts multiple SaaS solutions to drive productivity, you unknowingly create a perfect storm for data fragmentation. Your customer information lives in Salesforce, while your support tickets are in Zendesk, your product usage data in Mixpanel, and your marketing campaigns in HubSpot. Sound familiar?

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

FEBRUARY 25, 2025

Beyond the numbers: Understand why context matters Raw user behavioral data can be misleading without context. Imagine a product team celebrating a 200% spike in sign-ups after a promotional campaign. Correlate navigation loops with missing information, unclear CTAs, or workflow inefficiencies.

Data Visualization 85

Data Visualization User Testing Customer Feedback Customer Experience 85

Userpilot

NOVEMBER 27, 2024

Wouldn’t it be great to see all user interactions with your product as they happen? Think about all the insights you could gather to improve the user experience. They track every user action, from clicks and scrolls to page transitions and mouse movements, to recreate a complete user journey.

Data Visualization 105

Data Visualization Analytic Tools Definition Customer Feedback 105

Userpilot

OCTOBER 31, 2024

So, how do you get started with product analytics ? In this article, we’ll talk about: What product analytics is and why you need a solid strategy. Key steps to build and improve your product analytics strategy. What is product analytics? Why should you have a product analytics strategy?

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Onboarding KPIs 105

UX Planet

MAY 1, 2025

Written by Alex Kreger and UXDA team Digital banking has undergone significant transformation over the past decade, yet many users still experience stress and confusion when managing their finances online. At UXDA, we believe design has the power to alleviate these pain points and spark genuine human connection.

Banking 59

Banking Customer Experience User Testing Data Visualization 59

The Product Coalition

APRIL 24, 2023

A customer feedback repository is the place you keep all your feedback data. What is a customer feedback repository? A feedback repository is a central location where product teams can collect and organize customer feedback. What is the purpose of feedback repositories?

Feedback Software 144

Feedback Software Analytic Tools User Testing Customer Feedback 144

Product Innovation Educators

DECEMBER 6, 2021

How to stay relevant in an increasingly digital world – for product managers. He is Howard Tiersky, author of the Wall Street Journal bestselling book Winning Digital Customers: The Antidote to Irrelevance. Summary of some concepts discussed for product managers. [1:50] 10:04] Tell us about customer journey mapping.

Customer Experience 257

Customer Experience User Testing User Friction Research Software 257

Userpilot

OCTOBER 31, 2024

Which product feedback software should you choose for your SaaS? In this round-up, I cover 21 of the best product feedback software solutions. In this round-up, I cover 21 of the best product feedback software solutions. The choice is tough because there’s no single tool that covers all use cases.

Feedback Software 52

Feedback Software Data Visualization Analytic Tools Research Software 52

Sachin Rekhi

FEBRUARY 16, 2020

Mastering the craft of product management is no easy task. I instead define a product manager as driving the vision, strategy, design, and execution of their product. It's equally important for product managers to think about each of these four dimensions as having a concrete set of deliverables. Vision: Vision Narrative.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

Userpilot

AUGUST 30, 2024

Do you desire a loyal fanbase that can’t get enough of your product or service? The solution might lie in your ability to create a comprehensive user experience map. A well-crafted user experience map can be your secret weapon for understanding customers, identifying pain points, and boosting product engagement.

Data Visualization 103

Data Visualization Customer Experience User Experience Analytic Tools 103

Userpilot

NOVEMBER 30, 2023

What is the UX research process? It also outlines a 9-step guide on how to conduct UX research for product managers and UX designers. TL;DR The UX research process is a sequence of steps to collect and analyze data on user interactions with the product to better understand their needs and preferences.

Product Research 104

Product Research User Testing Research Software Data Visualization 104

The Product Guy

MAY 3, 2018

Guest Post by: Rodhmir Labadie (Mentee, Session 5, The Product Mentor) [Paired with Mentor, Stuart Moore]. The process of taking a product or a feature from idea to execution is a taxing proposition for any team to undertake. The cycle of creating a great product begins with listening. Products are not simply about being built.

User Testing 277

User Testing Customer Experience Product Management Product Manager 277

Userpilot

MAY 30, 2025

Ive also included the key metrics I track and recommend for every product team. Instead, choose actionable metrics that reflect your apps unique value, user behaviours , and business model. Or you simply want to find out more about your users and where they are coming from. Create contextual feedback surveys in Userpilot.

Onboarding KPIs 82

Onboarding KPIs Feedback Software Analytic Tools Research Software 82

Userpilot

JULY 16, 2024

While your SaaS company’s success depends on several elements, the most crucial ingredient will always be your product experience. Providing a great product experience helps SaaS companies reduce churn and improve product management metrics like customer satisfaction and customer lifetime value.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Product Research 105

Userpilot

MAY 26, 2024

A Customer Effort Score (CES) survey is a powerful tool for assessing how easy it is for customers to interact with your product. It helps you identify areas for improvement and enhance the user experience. The best times to launch your CES surveys. The best times to launch your CES surveys.

Customer Experience 103

Customer Experience Customer Feedback Product Research User Friction 103

UX Planet

FEBRUARY 10, 2024

In the field of UX research, Systems Thinking can bring many benefits to strategic planning, allowing for a broader and more integrated view of the user ecosystem. Feedback loops: a system’s outputs affect its inputs, creating loops. Exploring feedback cycles and chain effects within the system.

Research Software 124

Research Software Feedback Software Product Research User Testing 124

The Product Coalition

MARCH 3, 2023

Focusing on product-led or go-to-market-led growth is no longer enough. Time to prioritize the whole Customer Journey (CJ). In recent years, PLG, or Product-Led Growth, has become a significant buzz in the tech world, and rightfully so. Products that delight customers and fuel growth loops are essential.

Customer Experience 158

Customer Experience Customer Feedback User Testing User Friction 158

Userpilot

JUNE 17, 2024

Understanding how to analyze survey data doesn’t have to be complicated. With the right survey questions, you can gain insights into what your customers like and dislike about your brand, products, and services. The two main types of survey data are quantitative data and qualitative data.

Data Visualization 105

Data Visualization Product Research User Testing Analytic Tools 105

Userpilot

JUNE 29, 2024

Collecting user feedback for your product is an essential step in improving your offerings. It helps you understand user expectations and work on your product accordingly. And this is where product feedback management comes in handy. But what exactly is it all about, and how can you go about it?

Feedback Software 99

Feedback Software User Testing Analytic Tools Customer Feedback 99

Reveal

DECEMBER 23, 2024

Reveal Embedded Analytics For product owners, leveraging data is not just an advantageits a necessity. Product analytics empowers you to understand gaps in your offering and how users engage with your product. Both embedded analytics and product analytics are designed to help product owners in diverse ways.

Data Visualization 64

Data Visualization Embedded Analytics Analytic Tools Feedback Software 64

Userpilot

MAY 13, 2024

Customer feedback surveys serve as invaluable tools for gathering actionable insights directly from your audience. However, it’s important to know when and how to trigger the forms to gather user feedback , for increased response rate and data credibility. Track overall satisfaction with your product or service.

Customer Feedback 105

Customer Feedback User Testing Feedback Software Product Research 105

Userpilot

APRIL 30, 2025

But the reality is that youre either not getting enough of the right users in the door, or you’re not giving them enough to stay. As a product marketing manager who has spent years optimizing for product adoption, Ive realised that acquiring and retaining isnt about shiny UI updates or random ad spends.

Feedback Software 62

Feedback Software Analytic Tools Data Visualization User Testing 62

Userpilot

MARCH 19, 2024

As today’s user increasingly desires swift solutions when using digital products, user experience optimization can spell the difference between the success and failure of a product. To retain users, continuous improvement of your UX optimization efforts is critical. Refine your product copy with AI.

Customer Experience 105

Customer Experience User Testing Research Software Feedback Software 105

Userpilot

MAY 27, 2025

So you can better analyze in-app behavior, whether you’re an app developer, product manager, or part of a growth team looking to optimize every tap, swipe, and session. Mobile app tracking captures data on how users interact with your app, including actions such as screen views, button taps, session length, and feature usage.

Analytic Tools 93

Analytic Tools Research Software Feedback Software Data Visualization 93