UX Planet

JANUARY 12, 2025

It requires a thoughtful approach to user experience (UX), usability principles, and visual design to ensure clarity, accessibility, and functionality. In this article, well delve into the best practices for designing tables that convey information and enhance the overall user experience.

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Data Visualization User Testing Customer Experience Customer Feedback 111

Userpilot

AUGUST 30, 2024

The solution might lie in your ability to create a comprehensive user experience map. A well-crafted user experience map can be your secret weapon for understanding customers, identifying pain points, and boosting product engagement. We also identify some best practices to follow when creating the user experience map.

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Data Visualization Customer Experience User Experience Analytic Tools 104

Product Innovation Educators

DECEMBER 16, 2024

The Correct Sequence The proper approach to product positioning involves: Understanding the market space Validating the problem Assessing implementation feasibility Developing the product vision Components of Product Positioning A well-positioned product should include: Clear product vision Initial feature set Value proposition Preliminary go-to-market (..)

Research Software 266

Research Software Feedback Software User Testing Product Research 266

Userpilot

OCTOBER 31, 2024

Product analytics refers to the process of gathering and analyzing data on how users interact with a product. It tracks key metrics such as feature usage , user flows, and behavior patterns to explore user preferences and pain points. Key steps to build and improve your product analytics strategy.

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Onboarding KPIs 105

UX Planet

MAY 1, 2025

Test with diverse participants: Pilot your survey with users from various cultural backgrounds to identify and address cultural blindspots. Avoid slang and colloquialisms: Stick to clear, universally understood language and steer clear of culturally specific references.

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Product Research UX User Testing Data Visualization 102

UX Planet

DECEMBER 6, 2024

If there is one thing thats altering the way we create user experience (UX) designs and conduct research in 2024, it is definitely artificial intelligence (AI). To do this, we will analyze effective strategies and refer to some key successful studies. Together, AI and designers create impactful, meaningful user experiences.

Feedback Software 89

Feedback Software Research Software Analytic Tools Data Visualization 89

Roman Pichler

JANUARY 12, 2021

If you said yes to every idea and request, you would end up with a feature soup , a product with an uncompelling value proposition and a poor user experience. Refer to my article “ Boost Your Product Leadership Power ” for more guidance. Saying no, however, is part and parcel of a product person’s job.

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Weak Development Team Customer Experience Reporting Tools Leadership 382

Alchemer Mobile

FEBRUARY 21, 2025

This blog references our new e-guide, titled The Complete Guide to CX Transformation . Product Teams For product teams, open text analysis helps shape a customer-focused product roadmap that not only addresses user concerns but also improves engagement and drives revenue. How can we improve the user experience?

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Customer Feedback Feedback Software User Testing Data Visualization 113

UX Planet

FEBRUARY 12, 2025

Just like proximity, which we explored in the previous article, similarity works hand in hand with other Gestalt principlessuch as closure, continuity, and connectednessto craft intuitive and effective user experiences. References: 1. Similarity Principle in Visual Design by Aurora Harley 2.

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Differentiation Reference Article Customer Experience 96

UX Planet

MARCH 9, 2025

Pain points introduce friction in user experience and reduce the comfort of interaction. Clearly highlight the main pain points and issues with the current user experience and how they impact business bottomline. Example of pain points that offline shopper experiences. Image by PowerSlides.

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Product Research Research Software Feedback Software User Testing 115

Userpilot

DECEMBER 18, 2024

Unfortunately, the research backs this up, with a staggering 90% of users reporting that they stopped using an app due to poor performance. Basically, anything that ruins the user experience. UX analytics involves gathering, analyzing, and interpreting data about how users interact with your product or service.

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Data Visualization Analytic Tools Research Software User Testing 105

UX Planet

FEBRUARY 5, 2025

Conversely, if the user experience heavily relies on a graphic user interface, the larger the gap for the product designer toaddress. This phenomenon is referred to in Soft Systems Methodology (SSM) as worldviews. (1) Knowledge gaps create a mutual dependency that can only be resolved throughtrust.

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Technical Advisors Analytic Tools Feedback Software Reporting Tools 80

Roman Pichler

SEPTEMBER 2, 2024

Unlike product discovery , it is not primarily concerned with determining the right solution—finding the right features, and creating the right user experience. 3] For a more detailed explanation, refer to my book Strategize. Instead, strategy discovery focuses on the problem space.

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Product Research Product Strategy Strategy Research Software 237

Alchemer Mobile

JULY 13, 2021

What is product experience? Product experience refers to the customer journey that takes place within the product itself, from a person’s first login to their last time using the application. It is a broader, more end-to-end view of user experience, which refers to specific interactions a person has within a product.

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Customer Experience User Testing Onboarding KPIs Product Research 230

UX Planet

FEBRUARY 3, 2025

Inclusive by Design: Transform Your UI/UX from Good to Great In todays digital landscape, ensuring accessibility is no longer optionalit is a critical aspect of designing user interfaces (UI) and user experiences (UX). Clear visual elements contribute to a better user experience. A ratio of at least 4.5:1

UX 101

UX Research Software Data Visualization User Testing 101

Roman Pichler

FEBRUARY 4, 2019

For example, the issues some users experience with the latest version of your product. They refer to our intentions and goals and describe why we say what we are saying. Consequently, the individual is likely to be more trustful and open with you. Listen for Facts, Feelings, and Needs.

Customer Experience 319

Customer Experience Information Books Positioning 319

Roman Pichler

MARCH 12, 2024

Without the strategy, it’s virtually impossible to determine the right features and user experience: If we don’t understand who the users are and which problem the product should solve, how can we then identify the right functionality and capture the right user stories? Click on the picture to download the stack.

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Research Software Technology Strategy Artificial Inteligence 327

Product Talk

APRIL 5, 2023

Getting a group together to generate ideas—an activity often referred to as “ brainstorming ”—doesn’t always go smoothly. Getting a group together to generate ideas—an activity often referred to as “brainstorming”—doesn’t always go smoothly. But she was coming up against a bit of a roadblock.

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Engineering Feedback Software Product Research Technical Review 272

Intercom, Inc.

NOVEMBER 24, 2020

For a long time, online customer support has revolved around issuing tickets, with help desk software primarily designed to keep track of long, multi-digit reference numbers. After all, long reference numbers don’t provide a sense of reassurance to customers – ultimately, only the resolution of their problem can do that.

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Reporting Tools Data Visualization Customer Experience Customer Feedback 211

Roman Pichler

JUNE 1, 2020

The first one carries the risk of being a feature broker and offering a product that has a weak value proposition, gives rise to a poor user experience, and consists of a loose collection of features. While this definition includes users and customers, I use the term in this article to refer to the internal business stakeholders.

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Weak Development Team Product Research Customer Experience Workshop 346

UX Planet

MARCH 6, 2025

You can use it as a reference when planning yourtalk. For example, when you propose a product redesign and say that it will lead to a better user experience, management might not understand how exactly better UX translates to business goals. Business vs UX language by Vitaly Friedman.

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User Testing Customer Feedback Customer Experience Management 100

Roman Pichler

APRIL 15, 2024

It can also create a Frankenstein product—an offering that is a collection of unrelated features, offers a terrible value proposition, and gives rise to a horrible user experience. The top-level OKRs are usually derived from the business strategy —or “mission” as it was referred to when I worked at Intel.

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Roadmap Onboarding KPIs Technical Advisors Customer Experience 323

Userpilot

MARCH 30, 2025

1 Engagement DAU/MAU Understand daily and monthly active user engagement and overall app popularity. 2 Engagement Feature adoption Gauge user interest in new features and optimize feature development. 3 Engagement Average user session length Measure user interactions and identify areas for improved content or flow.

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Analytic Tools Research Software Onboarding KPIs Data Visualization 96

UX Planet

APRIL 19, 2025

However, it sometimes sacrificed user experience smoothness for the sake of precision. References Neves, A. Claude, on the other hand, showed greater attention to responsible design and transparency, often contextualizing its answers and clearly stating limitations. May we do so with wisdom, empathy, andvision.

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Generative AI Research Software Data Visualization Analytic Tools 95

Roman Pichler

AUGUST 12, 2024

For an end-user-facing product, this usually requires a UX designer, an architect/programmer, and a tester/QA engineer to be members of the product team, as Figure 1 shows. [2] Other authors refer to product teams with different terms. Such a team, however, lacks the expertise to make all product decisions, especially strategic ones.

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Weak Development Team Feedback Software Software Review Product Research 216

Userpilot

OCTOBER 19, 2024

Clearly state that there are known issues, explain the problem and its impact on users, and provide clear instructions on possible workarounds to help users. For instance, if users experience slow loading times on certain pages, let them know about the issue and provide an estimated timeline for a fix.

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Feedback Software Analytic Tools Data Visualization Customer Experience 105

Roman Pichler

FEBRUARY 14, 2023

Answering the following four questions with help you with this: Are you developing a product that is usable and beneficial for the users? Does it offer the right user experience (UX) and the right functionality? But in my mind, it doesn’t matter if people refer to you as the product owner , product manager , or something else.

Product Research 382

Product Research Feedback Software Research Software User Testing 382

The Product Guy

JUNE 25, 2018

Managers: Refer to Dale Carnegie’s principle #6: Be “lavish in your praise.” He is about to complete his 1-year anniversary at OnDeck Capital working on the product management team in New York City with a focus on user experience products. Kennan Murphy-Sierra graduated from Stanford in 2014 with a computer science degree.

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Product Manager Product Management Reporting Tools Technical Review 300

The Product Coalition

AUGUST 23, 2023

I wireframe so that I can elicit requirements, finalize them, and help my stakeholders and clients really think through the user experience and accessibility. They are reference tools, collaboration tools, a form of documentation, a plan, and so much more. So the reason you will wireframe is to communicate design.

Data Visualization 147

Data Visualization Feedback Software Customer Experience Reporting Tools 147

Intercom, Inc.

FEBRUARY 16, 2021

Examining how other companies’ approach problems will make it easier for you to create a pick and mix of useful references to address issues that you’re working on. Uber’s interface provides the user with animation, gamification, and visuals to engage and inform them as they wait for your ride. tech events. Steal it before you need it.

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User Testing Feedback Software Research Software Customer Experience 283

The Product Coalition

JANUARY 11, 2023

Photo by Dylan Gillis on Unsplash Market research and user experience research (UXR) are often confused as being the same thing, but they are actually distinct fields with their own goals and methods. UX research focuses on the digital user experience and the interaction between users and brands, products, or services.

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User Testing Product Research Data Visualization Customer Feedback 158

Reveal

JANUARY 20, 2025

Understanding Embedded Analytics Embedded analytics refers to the integration of data visualization and business intelligence (BI) tools directly into software applications. Unlike standalone BI solutions, embedded analytics allows users to access insights in context without switching between platforms. Congratulations!

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Embedded Analytics Analytic Tools Data Visualization Customer Feedback 52

Product Innovation Educators

OCTOBER 23, 2023

Intricate game mechanics like getting points and unlocking levels help create a story and memorable experiences. [6:16] Gamification is another tool to be innovative and enhance user experience, engagement, and retention. But anytime users are telling others about your product, that’s a social aspect.

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Weak Development Team Customer Experience Certifications Data Visualization 225

UX Planet

MARCH 3, 2025

Like proximity and similarity , common region works alongside other Gestalt principlessuch as closure and continuityto create intuitive and effective user experiences. In many cases, white space and proximity are enough to establish organization.

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Reference Customer Experience UX Messaging 52

Mind the Product

APRIL 9, 2020

Build Better Products with Data-Driven User Experience: A panel discussion with Virot Chiraphadhanakul, Piti Patcharavalai and Four Kositanont. The name of his talk was Product is Hard. Also very popular (with about 200 attendees each) were: Building Products Faster by Streamlining Workflows by Thomas Lozza. Fun facts about Bangkok?

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Naming Reference Definition Presentation 172

Alchemer Mobile

AUGUST 2, 2024

Respondents to an NPS question are grouped into three categories based on their ratings: Promoters (score 9-10): Loyal customers who will keep purchasing and will refer the business to others. However, digital transformation has introduced new metrics tailored to digital user experiences and products.

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Customer Experience Analytic Tools Data Visualization Feedback Software 200

UX Planet

SEPTEMBER 26, 2024

In summary, localization aims to: Make content feel native to the target audience by adapting it contextually and culturally Enhance cultural relevance, usability, and user experience. If you want to ensure a holistic user experience, localization is the way to go. This helps to ensure accuracy during translation.

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UX Customer Experience Reference User Testing 103