Intercom, Inc.

APRIL 22, 2021

After writing An Elegant Puzzle about the challenges of engineering management in high-growth organizations, his focus shifted to a career path that’s much less understood – the technical leadership track. And while it’s true we’ve done a lot of work towards advancing the careers of individual contributors, there’s still a long way to go.

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

ProductPlan

FEBRUARY 15, 2022

As product operations staffing matures, so has the range of titles, responsibilities, and career pathways in this discipline. And explores where savvy professionals might find themselves in their product operations careers. Familiarity with data is a great way to gain a foothold in a product operations career. Data is important.

Data Visualization 92

Data Visualization Reporting Tools Analytic Tools Research Software 92

Intercom, Inc.

JULY 19, 2022

An essential step on our path to high performance was to create dedicated RAD career ladders. Promote career development and progression. Team RAD’s career paths. While most career opportunities may mean stepping into a management position, at Intercom we believe that the manager path is a lateral career move, not a promotion.

Data Visualization 118

Data Visualization User Testing Research Software Product Research 118

Mind the Product

NOVEMBER 5, 2018

Product managers often end up reporting to the CTO, and some will argue that this is a good thing. So if they report to the CTO it creates the impression of bias against the business and user. Few CTOs are therefore able to provide the effective career counselling or day-to-day management that product managers now require.

CTO 132

CTO Reporting Tools Product Management Product Manager 132

Amplitude

MARCH 4, 2021

Bureau of Labor Statistics (BLS), which tracks over 1,000 occupations, isn’t even clocking product management as a career path. We found that product is an attractive role, and for many professionals, it’s the logical next step to accelerate their career. You also don’t have to build your career entirely within the product industry.

Data Visualization 98

Data Visualization Reporting Tools Analytic Tools Technical Review 98

Intercom, Inc.

OCTOBER 13, 2021

That’s why Jane Honey , our own Senior Director of Product, is such a fan of career development paths. Jane’s career is quite unique. A while back, she and Brian Donohue , our Senior Director of Product Management, wrote an article about Intercom’s take on the PM career ladder. Career Planning. Career Planning Principles.

Product Management 118

Product Management Product Manager Management Management 118

The Product Coalition

MAY 28, 2020

Inspire Top Product Talent to Grow Their Career at Your Organization | Photo by Kolleen Gladden on Unsplash To motivate product managers to grow their career with your organization, a transparent and documented process for roles and promotions is critical. liking to UX studies, mockups, and KPI dashboards).

Development 78

Development Data Visualization Product Management Product Manager 78

Intercom, Inc.

MAY 19, 2022

With the 2022 Customer Service Quality Benchmark Report , we wanted to look deeper than individual metrics. In this episode, we’ve invited our partners at Aircall and Klaus to discuss key takeaways from this year’s report, the challenges ahead, and trends for 2022 and beyond. Martin Kõiva , Founder & CEO of Klaus.

Reporting Tools 104

Reporting Tools Data Visualization Feedback Software Customer Feedback 104

Gainsight

JANUARY 6, 2022

Are you wondering what’s next on your career trajectory and how to get there? We’re bringing you five career stories from Gainsight Admins — new, expert- and management-level, and everything in between — who are developing in their careers by using technology to benefit their teams, their companies, and their customers.

Reporting Tools 52

Reporting Tools Data Visualization Customer Experience User Friction 52

PMLesson's Ace the PM Interview

MARCH 21, 2022

Trying to better understand the software engineer career path? An engineering career can go in many different directions depending on your technical skill set and what you want out of a job. Or they may decide to move into management later in their careers. We've got your covered.

Software Engineering 52

Software Engineering Reporting Tools Fractional CTO CTO 52

Mind the Product

SEPTEMBER 6, 2019

Product careers are very complex because they require a very broad and deep understanding of business, different functions, people, trends, and technology. No matter where you are in your product career, you need to act as a leader, and provide guidance and vision. Having direct reports? Do we Approach our Careers Differently?

Weak Development Team 117

Weak Development Team Product Research Reporting Tools Research Software 117

PMLesson's Ace the PM Interview

JANUARY 18, 2022

Many tech professionals follow a product manager career path because it blends responsibilities and exciting job duties. While you may be familiar with or have worked alongside product managers before, you may not know what the typical PM career path looks like. It's safe to say we know a lot about the product manager career path!

Product Management 52

Product Management Product Manager Data Visualization Reporting Tools 52

Userpilot

MAY 30, 2024

Continue reading to discover Eric’s career milestones, the books he has written, and our recommendations for his top articles and webinars. How did Eric Ries begin his career? After studying at Yale University, Eric began his career as a Senior Software Engineer at There.com. Who is Eric Ries?

Webinar 96

Webinar Books Data Visualization Feedback Software 96

PMLesson's Ace the PM Interview

MAY 4, 2022

Let’s look at exactly what a PMM does, what skills are needed to become a successful PMM and what the job outlook is on the product marketing manager career path. A career as a PMM is truly the sum of the three parts that make up the title. Product – The focus of this career is bringing products to market.

Product Marketing 52

Product Marketing Marketing Data Visualization Technical Review 52

PMLesson's Ace the PM Interview

APRIL 26, 2022

  Curious about following a data science career path? Careers in data science or analytics are some of the most in-demand jobs. Let’s look at what is behind this growing job field and how to know if it is the right career for you. Exponent Anthony Pellegrino Why Choose a Career in Data Science or Analytics?

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Research Software 52

PMLesson's Ace the PM Interview

JUNE 19, 2022

There's no set path or career trajectory (besides a background in computer science, of course). However, you can take many directions to become a cloud architect and then later on in your career. That's why we wrote this article, to help give you a better sense of the cloud architect career path in 2022.

Reporting Tools 52

Reporting Tools CTO Research Software Technical Review 52

ProductCraft

JANUARY 28, 2020

They ask these PMs how they measure success, where they feel most effective, and what their career aspirations are. Read more » The post The Biggest Surprises From the 2020 State of Product Leadership Report appeared first on ProductCraft by Pendo. And each year, the Pendo team uncovers something new. This year is no.

Leadership 64

Leadership Product Research Product Management Product Manager 64

Sachin Rekhi

JUNE 7, 2016

Slides: Product Management Career Ladders. One of the areas I often mentor product managers on are the career paths available to them within the profession. The 8 technology firms whose career ladders I’ve showcased below have all achieved this scale and have thus invested in career ladders for their respective product organizations.

Reporting Tools 136

Reporting Tools Research Software Technology Product Management 136

Mind the Product

MAY 21, 2023

Petra says the PMwheel is a reliable compass for people who want to navigate their product career or develop their direct reports. This week’s Sunday Rewind goes back to a 2020 post from product coach Petra Wille that explains her framework “The PMwheel”, and how to use it to understand a product manager’s responsibilities.

Development 131

Development Product Management Product Manager Framework 131

Intercom, Inc.

JULY 13, 2021

The only thing harder than designing a product is designing your career. For instance, the Design Career Index shows that 71% of design orgs don’t have a career progression framework. But if you don’t have a map for your career, then how do you know where you’re going? Start with the problems.

Product Research 271

Product Research Customer Communications Feedback Software Reporting Tools 271

Gainsight

MAY 10, 2022

Let’s dig in a bit and find out more about what CS Ops does, why it’s critical for modern businesses, and why it’s become the hottest career in the customer service space. Oversee all data science and reporting. Why CS Ops Is So Important Today. Give CSMs the tools and processes they need to do their best work.

Reporting Tools 52

Reporting Tools Data Visualization Customer Experience Customer Feedback 52

Gainsight

MARCH 10, 2022

It is common knowledge that CS is one of the most in-demand careers right now. But as a CS newbie or a career climber, how do you accomplish your goals in a competitive environment? There is good news for those wanting to enter CS as a career. She joined Adam in the Building Your Customer Success Career episode.

Customer Feedback 59

Customer Feedback Reporting Tools Customer Experience User Testing 59

Gainsight

FEBRUARY 12, 2019

So it’s starting to look like a pretty ingenious career move to get into the customer success profession. On LinkedIn’s latest jobs report— the most promising jobs of 2019 —Customer Success Manager clocked in at number six. Gainsight Admin Certification is our top tactic to fast-track your career growth.

Reporting Tools 56

Reporting Tools Technical Review Certifications Software Review 56

Product Management Unpacked

JULY 9, 2020

According to a recent report , “more than half of product managers now report into a CPO role, more than double in frequency over the last year.” This trend represents a significant shift away from the marketing reporting line. However, his career took a different turn when he started at Intuit’s corporate and strategy side.

Analytic Tools 185

Analytic Tools Reporting Tools Data Visualization Product Research 185

ProductPlan

JUNE 15, 2021

In the 2021 State of Product Management Report , our annual collection of data designed to bring to life the trends driving product management, we found gender diversity, or lack thereof, a prime opportunity for product management teams to create more intentional inclusivity. . Imposter Syndrome and Career Goals.

Data Visualization 98

Data Visualization Reporting Tools Product Research Customer Experience 98

Mind the Product

JANUARY 17, 2017

According to Csikszentmihalyi, when in flow people report “feeling more active, alert, concentrated, happy, satisfied and creative. “ Not a bad way to feel, eh? When you get there – your own career flow – it feels great, and I do believe my opportunities to experience flow at work have grown significantly. Now, it’s up to you.

Product Management 70

Product Management Product Manager Product Research Consulting 70

Product Innovation Educators

SEPTEMBER 16, 2019

I wasn’t actively managing my career. For product managers, you can think about managing your career like you would a product, navigating a path that best positions yourself for recognition, raises, and promotions that you deserve. A properly managed career gives you control. I wasn’t actively managing my career.

Certifications 58

Certifications Reporting Tools Customer Experience Management 58

Product Talk

JANUARY 3, 2024

Can a single course change your career trajectory? Can a single course change your career trajectory? Mike began his career as an engineer and transitioned into product about five years ago. And Mike explains, “When they report on the health of their product, I don’t ask about roadmaps.

Product Research 210

Product Research Customer Experience Research Software Reporting Tools 210

The Product Coalition

JULY 28, 2021

Whether you are a product manager or managing a group of them, there is often a career milestone when a PM can get stuck or feel like they’ve reached a career plateau. For more experienced product leaders, executive-level programs like Product Management Executive Programme from INSEAD can help accelerate making that career leap.

Leadership 147

Leadership Reporting Tools Product Research Webinar 147

Userpilot

AUGUST 23, 2023

Product analysts research to find market trends, collect and analyze data, track and assess product performance , understand product requirements, and report insights to stakeholders. Prepare reports and presentations: After thorough analysis, a product analyst has to create detailed reports about the findings and prepare presentations.

Data Visualization 85

Data Visualization Reporting Tools Analytic Tools Research Software 85

Melissa Perri

JANUARY 4, 2020

Founders realizing they can't do it all on their own, that Product Management is a career, and an important skill for the executive team. -- 2011: "You are crazy for joining a startup, Melissa. They started to see the value. -- 2011: "Product reports to the VP of Engineering." 2019: "Product reports to the CPO."

Data Visualization 388

Data Visualization User Testing Research Software Feedback Software 388

Intercom, Inc.

OCTOBER 12, 2021

The rise of automation and bots has led to some seismic changes in the career landscape for many support professionals and support leaders have had to rethink the role and structure of their teams. It’s clear that the rise of automation and bots has changed the career landscape for many support professionals. Map out career paths.

Weak Development Team 222

Weak Development Team Customer Experience User Testing Customer Feedback 222

Product Innovation Educators

MAY 20, 2024

Special Guidelines: Covers team communication and accountability, reporting requirements, project expenditure responsibilities, external agencies, and product quality or launch constraints. Further, he provides online training for product managers and leaders to prepare for their next career step — see [link].

Reporting Tools 102

Reporting Tools Research Software Product Research Feedback Software 102

Intercom, Inc.

AUGUST 25, 2022

Mark is an award-winning journalist and digital media innovator with a career in broadcast news that spawns over 20 years – from his very first report on a prison riot in Dublin, to his award-winning reporting from war-torn Afghanistan. Liam: Was politics big in your family? Mark: Absolutely. It was front and center.

Reporting Tools 208

Reporting Tools Feedback Software Artificial Inteligence Data Visualization 208

Product Management Unpacked

SEPTEMBER 23, 2020

A recent report by Pendo.io While more than 50 percent of B2B product managers report using some type of tool for collecting user feedback, only 23 percent of B2C product managers do the same. To learn more about the program and find out how you can advance your career in product management, visit our program page.

B2C 190

B2C User Testing B2B Customer Feedback 190

Userpilot

MAY 28, 2024

Prior to her coaching career, she led product and design teams at several early-stage internet companies. Her product career began with Become where she drove product discovery and led the development of key product features. Userpilot’s dashboards visualize multiple reports in a single place, so you’re always on top of performance.

Data Visualization 71

Data Visualization Product Research Books Feedback Software 71