Userpilot

APRIL 8, 2024

If it’s the latter, then you’ve already experienced what bottom-up SaaS is! Our guide explains what exactly bottom-up SaaS is and covers the main growth strategies and tactics used by bottom-up companies. TL;DR In the bottom-up model, a SaaS company promotes the product to individual end-users and teams.

Analytic Tools 78

Analytic Tools Feedback Software Data Visualization Strategy 78

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. But what strategies work? Customer success is the practice of ensuring customers get their desired outcome when using your SaaS.

Analytic Tools 77

Analytic Tools Feedback Software Research Software Customer Experience 77

Userpilot

APRIL 29, 2024

A smooth customer onboarding process is key for any SaaS company, and in-app help can be a real game-changer. Context-sensitive help and in-app help are both methods in SaaS to assist users but they serve different purposes and are delivered in different ways. What is in-app help? What is contextual sensitive help?

Analytic Tools 52

Analytic Tools Reporting Tools Data Visualization Customer Communications 52

Userpilot

MAY 1, 2024

In most SaaS companies, the product management team includes product managers, product marketers , and UX designers. Try Userpilot and Take Your Product Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is the digital product experience (DPX)? Looking to deliver a better digital product experience?

Customer Experience 88

Customer Experience Feedback Software Analytic Tools Product Research 88

Userpilot

MARCH 27, 2024

How often have you clicked away from a page simply because you couldn't find what you were looking for? We go over 6 secondary navigation examples from other SaaS businesses: Userpilot’s combined secondary navigation blends seamlessly within the primary menu for contextual access. What is secondary navigation?

Feedback Software 100

Feedback Software Research Software Data Visualization Product Research 100

Userpilot

MAY 2, 2024

You will also learn how to build a retention strategy, what metrics to track, and 10 bulletproof retention tactics for SaaS companies. It’s crucial for SaaS businesses because it drives revenue growth, increases customer lifetime value , reduces customer acquisition costs , and fosters positive word-of-mouth marketing.

Onboarding KPIs 88

Onboarding KPIs Customer Experience Feedback Software Analytic Tools 88

Userpilot

NOVEMBER 5, 2023

Wondering how to scale customer success in SaaS and drive product growth ? If you’re a leading SaaS company, you know that growth is directly tied to helping customers achieve their desired outcomes. This article discusses ten tips that can help you to effectively scale customer success teams in SaaS.

Analytic Tools 91

Analytic Tools Feedback Software Customer Experience User Testing 91

Userpilot

JANUARY 22, 2024

What are the most common customer success models? What factors should you consider when choosing one for your SaaS business to provide the best assistance to your customer ? A low-touch model relies on automation and self-service resources to onboard and support customers with little direct CSM involvement. Book the demo!

Analytic Tools 86

Analytic Tools Feedback Software User Testing Customer Feedback 86

The Product Coalition

JULY 6, 2023

The competitive landscape is more intense than ever for technology businesses, particularly SaaS (Software as a Service) companies. Traditional marketing and sales tactics with long lead times, heavy financial investment, and a demanding need for human resources could be more efficient. What Exactly is Product-led Growth?

Research Software 112

Research Software Feedback Software User Testing Product Research 112

Userpilot

MAY 1, 2024

In this post, we’ll cover the most important things you need to know about building a successful community without wasting your precious resources. Try Userpilot and Take Your Customer Loyalty to the Next Level Get a Demo 14 Day Trial No Credit Card Required What exactly is online community building? That’s understandable!

Feedback Software 77

Feedback Software Customer Feedback User Testing Customer Experience 77

Lenny Rachitsky

MAY 5, 2024

Brought to you by: • WorkOS —Modern identity platform for B2B SaaS, free up to 1 million MAUs • Vanta —Automate compliance. Cornered resource: You have exclusive access to a vital resource, such as the only rights to a patent. Power is at the heart of any good strategy.

Strategy 55

Strategy Reporting Tools Data Visualization User Testing 55

The Product Coalition

AUGUST 3, 2021

The benefits of cloud computing range from cost savings to scalability to mobile accessibility, which is driving businesses away from traditional IT methods toward SaaS (Software as a Service), IaaS (Infrastructure as a Service) and PaaS (Platform as a Service). And which option among SaaS, PaaS or IaaS is right for your business?

Data Visualization 142

Data Visualization Document Technology Enterprise 142

Userpilot

FEBRUARY 19, 2024

This article explains: What drop-off rate is. To lower drop-offs, provide users with proactive support via a resource center and in-app guidance. Try Userpilot and Take Your Customer Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is the drop-off rate? What is a good drop-off rate?

Analytic Tools 95

Analytic Tools Data Visualization Onboarding KPIs User Testing 95

Lenny Rachitsky

JANUARY 16, 2024

If you’re not a subscriber, here’s what you missed this month: What to do if your product isn’t taking off First-principles thinking Inspiration for the year ahead Subscribe to get access to these posts, and every post. >80%-90%), like some SaaS businesses, you may be able to stop there.

User Testing 122

User Testing B2C Outbound Feedback Software 122

Userpilot

JUNE 19, 2023

What factors should you consider when choosing a SaaS learning management system to support your customers and employees? TL;DR A SaaS learning management system (LMS) is a cloud-based solution for delivering educational experiences. What is a SaaS learning management system? A SaaS LMS is a cloud-based LMS.

Analytic Tools 90

Analytic Tools Feedback Software Reporting Tools Systems Review 90

Userpilot

APRIL 10, 2024

Create different formats of resources. Here are 8 knowledge base creation best practices that can help you create deep connections with your customers: Include multiple types and formats of resources. What to include in self-service knowledge bases? What to include in self-service knowledge bases? Create granular content.

Feedback Software 86

Feedback Software Analytic Tools Research Software Data Visualization 86

Userpilot

MARCH 17, 2024

Are you tracking SaaS metrics without knowing how to make the analytics process easier? Try Userpilot and Take Your Product Analytics to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is an analytics dashboard? What makes a great analytics dashboard? Book a demo to learn more.

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Dashboard 89

Userpilot

MARCH 19, 2024

Offer self-service support with a resource center to remove friction. Try Userpilot and Take Your User Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is user experience optimization? It requires understanding who your users are, what they desire, and how they behave. Book a demo today !

Customer Experience 95

Customer Experience User Testing Research Software Feedback Software 95

Userpilot

OCTOBER 24, 2023

When it comes to product-led growth , SaaS companies need to get everything details right. In this guide, we’ll be going over what usage-based pricing is, the benefits of a usage-based pricing model, different types of usage-based pricing, and a few examples from SaaS companies that have effectively deployed this strategy!

Analytic Tools 98

Analytic Tools Data Visualization Reporting Tools User Testing 98

The Product Coalition

MARCH 29, 2023

When it comes to monetizing a SaaS product, choosing the right pricing model can be critical to the success of a business. In this article, we’ll break down the most popular SaaS pricing models, including flat-rate pricing, per-user pricing, freemium pricing, usage-based pricing, and tiered pricing. Example: Slack charges $7.25

Data Visualization 123

Data Visualization User Testing Software Review Customer Experience 123

Product Innovation Educators

NOVEMBER 13, 2023

Summary of some concepts discussed for product managers [4:07] What are the characteristics of a good product team that is able to create great products for customers? Great products teams are not just focused on the how; they also understand the what and the why. Joining us is a returning guest, Vidya Dinamani.

Customer Experience 117

Customer Experience Leadership Healthcare Framework 117

Userpilot

APRIL 3, 2024

Wondering how to create a resource center for your SaaS product? A resource center is a central hub of resources that helps your customers solve problems and learn more about your product. TL;DR A resource center provides tailored content to aid users in problem-solving your product.

Feedback Software 94

Feedback Software Analytic Tools Research Software Data Visualization 94

Userpilot

MARCH 25, 2024

Whether you’re planning your exit, seeking VC funding, or setting up ESOPs, a SaaS valuation is a must. Our article: Explains different SaaS valuation methods. Shows how to leverage PLG strategies to boost the value of your SaaS business. Want to learn how Userpilot can help you improve your SaaS valuation?

Feedback Software 95

Feedback Software Analytic Tools Research Software Data Visualization 95

Userpilot

NOVEMBER 2, 2023

You will also learn how to choose the right growth strategy for your SaaS and how to leverage marketing-led growth to achieve your business goals. Paid advertising, like PPC or display ads, is another common marketing strategy used by SaaS companies. What is marketing-led growth? What are the benefits of marketing-led growth?

Feedback Software 96

Feedback Software Analytic Tools Research Software User Testing 96

Userpilot

APRIL 16, 2024

In SaaS, a product experience strategy provides the building blocks for making customers stay, engage with your app, and eventually become loyal advocates for your product. So what strategies can help you elevate the user experience? What is a product experience strategy? And where do you start?

Data Visualization 92

Data Visualization User Testing Customer Experience Analytic Tools 92

Userpilot

FEBRUARY 25, 2024

In the article, we show you how to identify and reduce customer friction in your SaaS product to boost product engagement. In the article, we show you how to identify and reduce customer friction in your SaaS product to boost product engagement. Want to learn how Userpilot can help your SaaS combat customer friction?

Data Visualization 87

Data Visualization Analytic Tools Research Software User Friction 87

Userpilot

MAY 2, 2024

Poor customer retention drains your resources, reduces revenue, brings operational instability, and harms your reputation. Provide self-service support resources like knowledge bases and chatbots for 24/7 assistance. What is a customer retention strategy? Are you struggling to retain your newly acquired customers?

Data Visualization 92

Data Visualization User Testing Customer Feedback Analytic Tools 92

Userpilot

OCTOBER 26, 2023

What are growth initiatives? How can you implement them in the SaaS context? What do successful companies do to drive growth ? SaaS companies enhance customer acquisition and retention through personalized onboarding and in-app guidance. To see how Userpilot helps SaaS companies grow, book the demo!

Feedback Software 98

Feedback Software Analytic Tools Research Software Data Visualization 98

Userpilot

OCTOBER 31, 2023

Types of free trial models in SaaS: opt-in and opt-out free trials, freemium , free trial after a demo, and free trial with gamified extensions. What’s a free trial in SaaS? Some SaaS companies also offer paid trials , asking users to pay a small fee to test the product. Book a demo to learn more.

Feedback Software 84

Feedback Software Research Software User Testing Onboarding KPIs 84

Userpilot

NOVEMBER 14, 2023

In SaaS, the need to increase LTV is a never-ending hustle, even after achieving profitability. So what can you actively do to give customer lifetime value a boost? Use path analysis to trace the most common path among your most successful users and see what steps lead users from point A to point B most effectively.

Analytic Tools 85

Analytic Tools Feedback Software User Testing Customer Experience 85

Userpilot

JANUARY 8, 2024

What is a customer acquisition strategy? This is particularly important in SaaS, where the CAC payback period is anything from a few months to over one year. This is particularly important in SaaS, where the CAC payback period is anything from a few months to over one year. Book a demo now to begin.

Analytic Tools 103

Analytic Tools Research Software Feedback Software Customer Experience 103

Userpilot

DECEMBER 19, 2023

Managing customer accounts is a pretty tough job, but you know what’s even tougher? SaaS account management. With the emergence of software-as-a-service (SaaS) companies, the role of account managers has also evolved – and gotten harder. What is SaaS account management?

Feedback Software 86

Feedback Software Analytic Tools Product Research User Friction 86

Userpilot

OCTOBER 26, 2023

What is software ROI and how to measure it? When investing in third-party SaaS applications, you still need to assess estimated returns, implementation, and staff onboarding and training costs but not development or maintenance costs – that’s on the vendor. What is the ROI of software? Let’s get right to it.

Analytic Tools 103

Analytic Tools Feedback Software Research Software Onboarding KPIs 103

Userpilot

MARCH 17, 2022

End-user training bridges the gap between mere signups and actual usage of SaaS products. Many of them will leave the moment they encounter friction or perceive the SaaS product as too complex for them. But proper user onboarding helps you avoid all that, and that’s exactly what we’ll be discussing in this article.

Analytic Tools 104

Analytic Tools Feedback Software User Testing Customer Experience 104

Userpilot

JANUARY 26, 2023

Wondering how to run a successful SaaS onboarding process to make sure you are setting users up for success from the start? In this article, we cover: What SaaS customer onboarding is and why it’s important. Onboarding best practices for SaaS companies. What is SaaS customer onboarding?

Analytic Tools 97

Analytic Tools Feedback Software Customer Experience Data Visualization 97

Userpilot

OCTOBER 6, 2023

In this article, we discuss what a product demo is, why they’re important, and how you can create them. In this article, we discuss what a product demo is, why they’re important, and how you can create them. We also highlight 6 examples of successful SaaS demos. What is a product demo?

Demo 94

Demo Product Research User Friction Data Visualization 94

Userpilot

MAY 24, 2022

In today’s competitive business landscape, outstanding customer support is what can help you not only retain existing customers but attract new ones and boost retention. What’s more, technology has made it possible to empower users with greater control over the process. But which will be the most effective for your SaaS?

Feedback Software 93

Feedback Software Reporting Tools Customer Experience Data Visualization 93