Gainsight

APRIL 21, 2022

According to an October 2021 Wired Magazine article titled “Earth’s Unicorn Population Is Exploding,” it was revealed that a record-breaking 264 companies were hitting “unicorn” status in the US, with VC investment hitting $240 billion. We compiled our best Product Experience resources from last year, from blogs, ebooks, and webinars.

Customer Experience 52

Customer Experience Data Visualization Analytic Tools User Testing 52

Userpilot

JANUARY 8, 2024

Host product webinars to reach your target audience Develop webinar content that educates your audience on industry trends, common challenges, and how your product addresses these issues. Unless necessary, don’t put a price tag on the webinars; just gate the entry with a lead collection form.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

Userpilot

MARCH 7, 2024

Webinars not only educate existing users and keep them engaged but also attract potential customers seeking a solution to their problems. So if you record 100 DAUs and 2000 MAUs, user stickiness is 5%: User Stickiness = (100/2000) x 100 = 5% User stickiness. Webinars for increased user engagement. Keep them engaged.

Analytic Tools 103

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 103

Userpilot

JULY 31, 2023

We will also point our readers toward some amazing resources for development. There are many helpful resources out there to help product marketing managers grow and develop: webinars (like these on-demand webinars from Userpilot), books , conferences, joining communities, or certified training from the Product Marketing Alliance.

Product Marketing 95

Product Marketing Onboarding KPIs User Testing Marketing 95

Userpilot

OCTOBER 6, 2023

Next, you’ll need to select a tool for creating the video, plan out your video script, and record. But they can also be delivered one-on-one via video conferencing or to multiple potential customers via webinars. Product tours A product tour is a pre-recorded demo video used to onboard new users.

Demo 100

Demo Product Research User Friction Data Visualization 100

Userpilot

JULY 31, 2023

Provide self-service support with a resource center. Send webinar invitations to educate customers on advanced use cases. Provide self-service support with a resource center Still, on proactive help, create a robust self-service center that customers can visit as needed. Userpilot’s in-app resource center.

Feedback Software 97

Feedback Software Analytic Tools Data Visualization Customer Feedback 97

Userpilot

JULY 9, 2023

Session recordings and five-second tests enable you to assess usability after the launch. By embedding different content types, such as video tutorials or webinars , you will cater to users with different learning preferences. As they do it, observe their work, record the data, and look for behavior patterns. Session recording.

User Testing 89

User Testing Product Research Customer Experience User Experience 89

Intercom, Inc.

MAY 13, 2020

We sat down with Tom and Kaitlin Pettersen, our Global Director of Customer Support, in a recent webinar that focused on how support teams can increase retention and reduce churn among their customers right now. Similarly, study how your support conversations and help resources impact feature adoption.

Strategy 129

Strategy Customer Experience Product Research Feedback Loop 129

UX Planet

DECEMBER 11, 2023

The last time I personally recommended learning resources— let’s just say a few brands weren’t particularly enthusiastic I left them off the list. I only mention the conversation design resources that would’ve found helpful when I first transitioned into conversation design a few years ago. But that’s not how it works.

Technical Review 69

Technical Review Certifications Software Review Feedback Software 69

Userpilot

APRIL 21, 2024

Click the ‘See a Demo’ button to take you to the registration form, where you can view a recorded demo or book a live one. In addition to our blog, we host regular webinars where potential and prospective users can learn how to use Userpilot to solve specific problems. Userpilot webinar thank-you page.

Research Software 93

Research Software Feedback Software User Testing Reporting Tools 93

The Product Coalition

OCTOBER 8, 2023

Building a strong crypto community can help your platform become a trusted resource for crypto enthusiasts. Highlight the track record of accurate predictions and the expertise of your team. Engage with users through webinars, Q&A sessions, and educational content to foster a sense of community and transparency.

Data Visualization 133

Data Visualization Reporting Tools Feedback Software Customer Feedback 133

Userpilot

JANUARY 12, 2023

How a tool like Userpilot can help you build self-service support resources, code-free. This is a resource center customers can turn to on-demand to view helpful content like guides, how-to videos , and tutorials. While they can’t help with complicated issues, they’re a great resource for most customer queries.

Embedded Analytics 95

Embedded Analytics Customer Experience Customer Satisfaction Software Review 95

Intercom, Inc.

NOVEMBER 17, 2021

Register for our Built for you webinar on Tuesday, Nov 23 at 6pm GMT. Using these insights, you can identify trends in your support funnel to see where you should invest your resources in the future for maximum impact. Want to see these features in action? Conversational support. Optimize your configuration.

Customer Feedback 222

Customer Feedback Data Visualization Customer Experience User Testing 222

Userpilot

JANUARY 17, 2023

And you can only create a detailed persona through direct customer research such as interviews, surveys , chats, sales recordings, etc. The goal here is to get through this process with as little investment of resources as possible. Offer ongoing customer support and education with a resource center. Value optimization.

Feedback Software 97

Feedback Software Research Software Onboarding KPIs Customer Experience 97

Userpilot

FEBRUARY 3, 2023

Have your customer success team conduct webinars where they answer customer questions, educate customers on industry trends, and cultivate more personal relationships as a result. Create a self-serve knowledge base to ensure customers have unlimited access to the educational and support resources they need.

Onboarding KPIs 98

Onboarding KPIs Customer Experience User Testing Customer Feedback 98

Gainsight

FEBRUARY 15, 2024

We’re starting 2024 with a new webinar series jam-packed with best practices and strategic insights proven to help customer education teams get their programs off the ground. is recording Loom videos for new customers to help with onboarding, or a support rep is making an F.A.Q. For example, maybe a C.S.M. Do your C.S.M.s

Education 52

Education Customer Experience Leadership Customer Feedback 52

Userpilot

OCTOBER 1, 2022

Self-service or tech-touch onboarding provides customers with the guidance and resources they need to learn and use the product themselves. Provide on-demand support with a resource center. It is still essential that these companies provide support resources when users ask specific questions. What is self-service onboarding?

Feedback Software 91

Feedback Software Data Visualization Customer Experience User Testing 91

Userpilot

DECEMBER 21, 2022

Hotjar is a marketing analytics tool with unique features like heatmaps , screen recordings, and more. Craft and send targeted in-app messages to announce new features , invite users to webinars, and drive product adoption. Resource center: Create a self-serve resource center with help articles, blogs, and webinars.

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Research Software 96

Userpilot

FEBRUARY 22, 2024

According to Havard Business Review, customer acquisition requires 5 to 20 times more resources than customer retention. Face-to-face webinars can help you unlock consistent value for your customers and improve customer retention. Retaining customers is an incredibly important part of any growth-driven business.

Analytic Tools 52

Analytic Tools Feedback Software Research Software User Testing 52

Userpilot

OCTOBER 10, 2022

Userpilot organizes webinars to teach users how to use new features. The tooltip points users to a feature they haven’t used (in this case, the record button), highlights what it is, and states its benefit in a very brief message. Userpilot organizes webinars to educate existing customers on new features.

Feedback Software 97

Feedback Software Research Software Product Research User Testing 97

Userpilot

AUGUST 18, 2022

Build a fully-loaded resource center with video tutorials , webinars, and help articles. Amplify status seekers by inviting them to appear on podcasts and webinars or have them speak at live events. They’ve gained tons of value from your business and are willing to go “on the record” to share their experience.

User Testing 98

User Testing Customer Experience Customer Feedback Feedback Software 98

Userpilot

APRIL 28, 2023

A knowledge base is a central hub of resources that helps your customers solve problems and learn more about your product. It saves time and resources and improves customer satisfaction by providing self-service support to customers. Educational resources in Userpilot ‘s resource center.

Analytic Tools 84

Analytic Tools Feedback Software Research Software Data Visualization 84

Userpilot

JUNE 29, 2023

Userpilot is a powerful platform that makes it simple to create resource centers, contextually relevant guides, and more. A complete package that stores all helpful information/resources. Feature video tutorials in resource centers built with Userpilot. There are many fantastic examples to draw from across the SaaS marketplace.

Document 94

Document Analytic Tools Feedback Software User Testing 94

Userpilot

JULY 18, 2022

Provide users with sufficient in-app educational resources they can always refer to when stuck. Your resource center should include multiple resources such as video tutorials , webinar recordings , knowledge base articles, etc. Provide in-product education with an on-demand resource center.

Feedback Software 93

Feedback Software Analytic Tools Research Software User Testing 93

Gainsight

FEBRUARY 21, 2023

Recently, the Catapult webinar series welcomed Kendra McClanahan, Director of CS Ops at Gainsight. This will involve both increasing the number of resources available, as well as leveraging technology to automate manual processes. But, when was the last time you revisited your new customer welcome email?

Customer Experience 52

Customer Experience User Testing Customer Feedback Feedback Software 52

Gainsight

MARCH 31, 2022

Start with a System of Record. When evaluating different data resources from within your company, it will be imperative to identify a primary system of record. Oftentimes, your system of record will be your CRM. Clean contact records drive workflows and automations.

Data Visualization 52

Data Visualization Customer Experience Webinar Education 52

Userpilot

APRIL 18, 2023

Provide product training via live webinars. Offer self-service support via in-app resource centers. Provide product training by hosting webinars Educating users about your product is a crucial customer success responsibility. Userpilot ’s in-app resource center. Monitor product usage to identify upselling opportunities.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

SEPTEMBER 12, 2022

Activation stage : Reaching the activation point, discovering a new feature, and asking for help or using a resource center. Hotjar- for session recording and heatmaps. customer support, knowledge base , product functionality, blogs, webinars, etc.). Asking for help or using a resource center. Revenue (Expansion).

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Experience 98

Gainsight

MARCH 14, 2023

We’ve experienced firsthand how our community is both a rich resource and a platform for us to communicate, recognize accomplishments, and bring like-minded people together. In turn, the Education team has incorporated these resources into our on-demand e-learning programs. Community + Education: What’s Next?

Education 52

Education Certifications Customer Experience Webinar 52

Userpilot

MARCH 6, 2024

Thanks to that, you can allocate your resources adequately and reduce customer acquisition costs. This could be by subscribing to the company’s newsletter (like our Product Rantz ), following the brand on social media, or attending its webinars. Userpilot webinars. These include: Content marketing and SEO. Email marketing.

Analytic Tools 96

Analytic Tools Data Visualization Research Software Onboarding KPIs 96

Userpilot

AUGUST 29, 2022

For this, sending a welcome email sequence is a great way to introduce customers to your most essential resources—so they can learn and continuously engage with your product. Now, you can’t automate everything inside an email flow. Identify expansion opportunities for upselling. Then ask them to upgrade. Upgrade upsell example by Loom.

Feedback Software 97

Feedback Software Research Software User Testing Customer Feedback 97

Userpilot

OCTOBER 26, 2023

Instead of forcing users to contact customer support or customer success teams, product-led businesses offer users on-demand support through knowledge bases , resource centers, and in-app guidance. – Leah Tharin To view how PLG for complex products is challenging, check out the webinar below from PLG specialist Leah Tharin.

Analytic Tools 94

Analytic Tools Feedback Software Product Research Data Visualization 94

Intercom, Inc.

APRIL 7, 2020

For video marketing software Wistia , they’re doubling down on educational resources that take a “help first” approach. For online collaboration tool Miro , their extensive library of help content has been an important self-serve resource for customers who are getting started with their product.

Customer Experience 217

Customer Experience Reporting Tools Research Software Data Visualization 217

Mironov Consulting

APRIL 12, 2020

Plan-of-record is for features that manage on-premise volunteers and in-person fundraising events, but these suddenly look less urgent. If your products enable remote work, this is a great time for free trial offers, how-to webinars and social media testimonials. We might postpone improved account opening workflows.

Customer Experience 140

Customer Experience Reporting Tools Technical Review Transportation 140

Userpilot

MARCH 3, 2022

A knowledge base, also known as help centers , describes a collection of resources that helps answer your customers’ questions. Good knowledge bases share common attributes: they help users find their own answers, they have strong search functionality, they are user-friendly, and offer multiple types of resources.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Customer Experience 97

Userzoom

DECEMBER 9, 2019

Not everyone has the luxury of generous budgets, resources and sign-off. . In this year’s State of UX in the Enterprise report , securing resources and budget was the top three challenge for UX teams in some of the biggest organisations across the globe. When working with limited resources, it’s important to get creative.

User Testing 111

User Testing Research Software Data Visualization Reporting Tools 111

The Product Coalition

SEPTEMBER 14, 2023

Swoosh: User-Friendly Features and Resources ∘ Making Payments on .Swoosh: Swoosh: User-Friendly Features and Resources As you embark on your journey through Nike’s .Swoosh Swoosh Web3 platform, it’s essential to understand the user-friendly features and resources available to help you make the most of this innovative marketplace.

Feedback Software 78

Feedback Software Customer Feedback Data Visualization User Testing 78