Product Innovation Educators

DECEMBER 23, 2024

Mike notes that while no single tool is perfect for every task, having multiple AI resources available allows product managers to leverage the right tool for specific needs. Passionate about democratizing advanced technology, Mike advocates for enabling innovation without requiring deep technical expertise.

Artificial Inteligence 241

Artificial Inteligence Research Software Feedback Software User Testing 241

Intercom, Inc.

NOVEMBER 30, 2021

But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Download The Ultimate Modern Support Tech Stack guide. Is your tech stack ready?

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

The Product Guy

AUGUST 1, 2019

Since there was no active grooming or planning session with the engineers, daily standups played the role of requirement review meetings. The team also agreed to initiate a weekly meeting to review and clarify requirements and to estimate the user stories. Long standups.

Weak Development Team 373

Weak Development Team Software Review Technical Review Onboarding KPIs 373

Product Innovation Educators

JANUARY 20, 2025

He is the founder of OKRs.com, which provides resources and coaching services. He is the founder of OKRs.com, which provides resources and coaching services. He co-authored Objectives and Key Results: Driving Focus, Alignment, and Engagement and authored The OKRs Field Book.

Systems Review 282

Systems Review Framework Customer Experience Technical Review 282

Product Innovation Educators

FEBRUARY 17, 2025

Early in her career, Francesca encountered this phrase alongside the common description of product management as sitting at the intersection of business, user experience, and technology. Leadership doesn’t always mean management Many professionals enter product management from technical backgrounds, such as engineering or development.

Reporting Tools 179

Reporting Tools Feedback Software Customer Feedback Technical Review 179

Intercom, Inc.

JULY 25, 2022

New research from Harvard Business Review Analytic Services reveals that businesses of all sizes – from small businesses to enterprises – are realizing the business value of personal, efficient customer engagement. Creating quality customer experiences has always been important for retaining customers. But they’re facing big barriers.

Data Visualization 209

Data Visualization Reporting Tools Analytic Tools Technical Review 209

Lenny Rachitsky

FEBRUARY 25, 2025

Strategy exists to force a disciplined choice to deploy scarce resources for maximum impact. Regardless of the size of a company, the resource pool and capacity to get work done is always constrained relative to the universe of work that could be done—making this choice a critical decision in every single context.

Strategy 122

Strategy Technical Review Product Strategy Product Research 122

The Product Coalition

NOVEMBER 2, 2021

A Technical Exercise In this post, I’ll offer my idea of the sort of technical abilities expected from a product manager. But is a surprisingly small amount of materials about the technical aspect of PM work. The Product Interview?—?A This can be highly useful for hiring managers, as well as for PMs planning their roadmap.

Technical Review 175

Technical Review Analytic Tools Software Review User Testing 175

Intercom, Inc.

FEBRUARY 18, 2020

We had a large group of talented people – some who knew features and workarounds better than anyone else, some who were experts in technical concepts, some who excelled in project and relationship management, and others who had a deep knowledge of particular industries. The only problem? We were operating in silos. part of the name.

Technical Review 223

Technical Review User Testing Customer Experience Customer Feedback 223

Userpilot

NOVEMBER 17, 2024

It also draws out the process by requiring time-consuming agreement on needs and strict protocols, like QA reviews. Often due to analysis paralysis , overwhelming amounts of information, or a lack of clear insights that drive product decisions. Think about Apu, the ever-diligent Kwik-E-Mart owner. But why bother fixing it?

Data Visualization 93

Data Visualization Analytic Tools Software Review Feedback Software 93

Intercom, Inc.

JULY 20, 2022

But when we make technical decisions, we like to be conservative. In practice, being technically conservative looks like reusing existing technologies and frameworks in our stack, or promoting tried and tested patterns and solutions. Here, Waheed discusses our engineering principle “Be technically conservative”.

Technical Review 160

Technical Review Reporting Tools Customer Experience User Testing 160

Alchemer Mobile

APRIL 14, 2022

Subcategories for Media Apps: News, Telco, Technology, Games, Sports, Music. “Thanks to the power of mobile, this cutting edge technology is at the fingertips of everyone with a cell phone right now,” Chip Kanne, Head of North America Emerging Sales, Snap. . Data included: Ratings and reviews. Popular phrases.

Feedback Software 278

Feedback Software User Testing Technical Review Customer Feedback 278

Product Talk

APRIL 9, 2025

To adequately cover this topic, we are going to get into the nitty-gritty of the technical underpinnings of APIs. If you need help getting up to speed on these technical details, be sure to read last weeks article. Sometimes its due to documentation simply not being a priority. Watch as the customer reviews the documentation.

Product Research 133

Product Research Software Review User Testing Technical Review 133

Intercom, Inc.

AUGUST 11, 2020

As she tells it, “When I was fresh out of college, I was working at my first job in the tech industry. Think about the impact that racism has already had in tech. Many people believe tech to be apolitical and unbiased, but that’s simply not true. The language we use shapes our world. Know the scope of the issue. Share the work.

Technical Review 289

Technical Review Software Review Systems Review Fractional CTO 289

Alchemer Mobile

NOVEMBER 10, 2022

You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. This saves companies valuable time and resources.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Spice Catalyst

JANUARY 13, 2025

[link] Key Points Technological advancements like AI, robotics, and efficient hydrogen production are driving significant changes and societal disruptions. Effective product management requires understanding customer needs deeply and employing a structured process to enhance product success.

Technical Review 78

Technical Review Management Management Technology 78

Product Innovation Educators

SEPTEMBER 9, 2024

Portfolio Management: Balancing Innovation Investments Effective portfolio management is crucial for companies to allocate resources efficiently and maximize the value of their innovation efforts. Let’s break down these approaches and look at their pros and cons.

Research Software 304

Research Software User Testing Customer Experience Analytic Tools 304

Roman Pichler

FEBRUARY 11, 2020

Consequently, a platform should have its own product strategy and roadmap , KPIs , product backlog , and well-designed software architecture that leverages the right technologies. Ensure that the Platform is User-Led, Not Technology-Driven. Treat the Platform as a Product. The platform had become a bottleneck.

Feedback Software 287

Feedback Software Software Review Technical Review Customer Experience 287

Melissa Perri

JULY 23, 2024

I review strategies and roadmaps. At the end of this review, I do a Product Leadership workshop with C-Suite and Product leaders, where I show them what good looks like, and they have a chance to reflect on where they are. Other Times, it's due to a lack of skill set in product leaders. Lots of data goes into pinpointing.

Weak Development Team 250

Weak Development Team Product Research Research Software Feedback Software 250

Product Innovation Educators

SEPTEMBER 30, 2024

However, as technology continued to change and the pace of change grew, there was a recognition that a more formalized approach was needed. The second application in 2024 included an on-site review process, allowing the PDMA team to experience DFW’s innovation initiatives firsthand through presentations and an airport tour.

Research Software 286

Research Software Feedback Software User Testing Technical Review 286

Product Innovation Educators

NOVEMBER 30, 2020

Steve has over twenty years of professional experience in product management and related roles for some of the world’s largest industrial technology companies. We might slow down a project and use resources for something more important, or we might even kill a project in order to focus on better projects.

Systems Review 293

Systems Review Technical Review Product Management Product Manager 293

Userpilot

DECEMBER 31, 2024

Robust resource center functionalities for offering self-service help. According to user review platforms, their plans start at $7,000/year. Limited resource center: Where you cant share product updates, add surveys, or link your knowledge base. Userpilot is perfect for non-technical teams. Pendo vs. Userpilot.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

The Product Guy

JULY 4, 2019

We provided consulting, insurance brokerage, information technology and business process outsourcing services. This was due to incorrect contribution amounts, the system not finding an account, or invalid employer data. These steps have enabled me to solve client paints points in a timely manner while maximizing resource usage.

Research Software 384

Research Software Product Management Product Manager Systems Review 384

The Product Guy

FEBRUARY 27, 2020

Feasibility risk impacts the capacity of the team to build the product given time, skills and technology constraints. We realized we did not have the experience and resources to build the product during our first sprint. The engineering team is a valuable resource for determining product feasibility and timeline.

User Testing 419

User Testing Weak Development Team Product Research Customer Experience 419

The Product Guy

JUNE 20, 2019

This has been challenging to navigate as there are not many resources available on how to manage not only a maturing product but the changes that come with rapid organisational growth. Regardless of your company’s size or budget, you will always face limited resources for your product development. About Terri Boshoff.

Product Research 379

Product Research Feedback Software User Testing Technical Review 379

Product Innovation Educators

AUGUST 26, 2024

Organizations are trying to figure out how to use these technologies effectively while keeping employees productive and motivated. Uncertainty and Ambiguity in Adoption Integrating generative AI into existing work processes isn’t always straightforward.

Data Visualization 290

Data Visualization Research Software Generative AI Artificial Inteligence 290

Intercom, Inc.

OCTOBER 8, 2020

As Kristen says: She predicts that this strategy of letting the product guide the sales process is the future of tech: “I think that’s where a lot of the future of sales and tech in general is going to go to some extent, which is to really let the product guide the people. Crowning the customer.

Software Review 205

Software Review Enterprise Technical Review User Testing 205

Intercom, Inc.

JUNE 1, 2021

And although 69% of respondents say that personalized support experiences are the key to building strong customer relationships, less than half believe that they can deliver those personalized support experiences at scale with their current tech stack. Challenge #1: Limited team bandwidth, resources, and budget.

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Product Innovation Educators

OCTOBER 3, 2022

6:11] What technical skills have you found helpful for your CPO role? You have to understand finance, technology, and customers. On the technical side, for me it’s been learning by hook or by crook. That means you have to recruit the right resources, attract the right talent, and unbottleneck your organization.

Technical Review 251

Technical Review Research Software Finance User Testing 251

Product Innovation Educators

AUGUST 5, 2024

The Paradox: Technological Progress vs. Social Development Before considering solutions, it’s worth examining a paradox: Why have we made such remarkable progress in technology while seemingly stagnating in our ability to work together effectively? Consider the rapid advancement of technology in recent decades.

Product Management 297

Product Management Product Manager Technical Review Leadership 297

Alchemer Mobile

MAY 19, 2021

Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. This saves companies valuable time and resources. Supporting tech. If you don’t, you need to get those in place – and fast.

Feedback Software 236

Feedback Software User Testing Data Visualization Customer Feedback 236

Sequent Learning

OCTOBER 29, 2024

Achieving and Scaling Product-Market Fit: A Guide for Product Managers in Mid-to-Large Tech Companies Introduction As product managers in mid-to-large technology companies, you’re no stranger to the challenges of maintaining and scaling product-market fit (PMF).

User Testing 40

User Testing Technical Review Feedback Software Product Marketing 40

Alchemer Mobile

MAY 18, 2022

“Technology for the sake of technology is meaningless, but technology as an enabler of business innovation is a very powerful thing,” Chriss Wood, VP of Business Transformation at FedEx. Data included: Ratings and reviews. Bonus reading and resources. Interaction and response rates. Popular phrases.

Data Visualization 264

Data Visualization Reporting Tools Feedback Software User Testing 264

Alchemer Mobile

NOVEMBER 9, 2022

But if you truly have resourcing issues, it’s always worth talking with your manager to understand your team’s hiring plan as your insight will be helpful in putting together a job description for your next teammate. Due to its murkiness, there are a few common myths that plague product management across industries and company size.

User Testing 246

User Testing Feedback Software Technical Review Product Management 246

Alchemer Mobile

MARCH 22, 2022

As such, employees will feel more and more empowered leveraging technology to deliver better guest experiences and feel more empowered and happy to work in a well-run restaurant,” – Chris Comparato, CEO of Toast. Data included: Ratings and reviews. Ratings and reviews. Additional reading and resources.

Reporting Tools 264

Reporting Tools User Testing Data Visualization Feedback Software 264

Product Innovation Educators

OCTOBER 7, 2024

He saw this resourcefulness in places like Ethiopia, where everyday items are reused in clever ways. For example, highway dividers made from cut-up palm oil containers show how people can create solutions with limited resources. He saw this resourcefulness in places like Ethiopia, where everyday items are reused in clever ways.

User Testing 283

User Testing Feedback Software Customer Feedback Product Management 283

Intercom, Inc.

DECEMBER 8, 2020

It can help you identify peak times for support requests and ticket creation which can guide your hiring and tech stack decisions to ensure you continue to meet customer demands. When reviewing this metric, remember to consider the nature of the conversations being held. Resolution rate. Tickets completed.

Onboarding KPIs 211

Onboarding KPIs Customer Feedback Data Visualization Customer Experience 211