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Five star advice: Insider tips for dealing with software review sites

Intercom, Inc.

Some 84% of people trust online reviews as much as a personal recommendations, reason enough why every business should be concerned with who reviews their product and what they have to say about it. What do we mean by the term “review sites”? Not all review sites are made equal. Peer review sites.

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How To Ask for Customer Reviews? [Different Ways, Best Practices & Tools Included]

Userpilot

Wondering how to ask for customer reviews effectively and get them to respond immediately? Customer reviews play an integral role in any SaaS company’s marketing and customer service efforts. These reviews can directly influence consumer sentiments , attract new customers, and help your product grow.

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Ask the Community: How Do You Shift From Functional Teams to Value-Driven Teams?

Product Talk

Feature parity across desktop and mobile is rarely what customers need or want. If an organization wants to shift to product teams—teams empowered to drive outcomes —they need to structure their teams such that each team includes the necessary skills and abilities required to build and deliver customer value.

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Top 10 Mistakes When Creating User Journey Maps

UX Planet

Here are the top 10 common mistakes to watch out for when creating user journeys: 1. Not defining clear objectives Creating a user journey without a clear goal is like setting out on a trip without a destination. Clear objectives guide the creation of relevant and actionable user journeys. Color coding for emotional state.

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Eight expert tips for transitioning from in-lab to remote user research

Userzoom

offers some best practice advice on how researchers who are used to in-lab, in-person UX research can transition to remote, while still remaining user-centric. The following tips are taken from our latest on-demand webinar , where Mary Luong, Sr. 5) Test your study extensively. Mary Luong, Ph.D, WATCH THE WEBINAR.

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5 Levels of Customer Satisfaction [+ How to Improve It]

Userpilot

Measuring different levels of customer satisfaction is one of the best ways to measure user sentiment. Instead of using a simple satisfied-or-not format, these levels of satisfaction allow you to get more detailed data on how users perceive your brand and find ways to improve customer retention.

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How to do a code review — some tips and tricks from the Productboard engineering team

ProductBoard

The code review is an essential step in shipping high-quality code. What’s more, it allows developers to share knowledge, give feedback, and learn from each other’s expertise and mistakes. But depending on how we do code review, it can either be a time-consuming hassle or a breeze.