Intercom, Inc.

JUNE 14, 2018

Looking for an example of a happy, high performing product team? Rather than suggesting a model startup, advisor and author Laura Klein is likely to point you toward her favorite heist film. I was working with a bunch of different companies and teams of all different sizes. Balancing business goals with user needs.

Weak Development Team 190

Weak Development Team Onboarding KPIs CTO Coach Fractional CTO 190

UX Planet

MARCH 29, 2025

There may be times when you question yourself, or someone on your team wonders, Why are we doing it this way? In any case, hang around because well go over why UX design strategy is crucial, how to create one, and what the problems arefor you, your team, and, most importantly, your customers. Heres the thingyoudo.

Feedback Software 66

Feedback Software UX Weak Development Team Research Software 66

Arkenea

APRIL 10, 2025

In a fastmoving digital economy, many organizations leverage outsourced software product development to accelerate innovation, control costs, and tap into global expertise. Rather than building and maintaining a large inhouse team, businesses partner with specialized vendors to handle design, development, testing, and deployment.

Analytic Tools 52

Analytic Tools Research Software Reporting Tools Software Review 52

The Product Coalition

SEPTEMBER 4, 2020

Three years later I became a web application engineer at a startup that built software for military and private industries. I became director of communications, leading the development of intranets and web applications. From Startup to Enterprise A job at a startup means a lot of responsibility.

Weak Development Team 137

Weak Development Team Systems Review Customer Experience Software Review 137

Mind the Product

DECEMBER 11, 2017

Three years later I became a web application engineer at a startup that built software for military and private industries. I became director of communications, leading the development of intranets and web applications. From Startup to Enterprise. A job at a startup means a lot of responsibility. Designers vs Developers.

Weak Development Team 130

Weak Development Team Systems Review Customer Experience Software Review 130

The Product Guy

SEPTEMBER 12, 2017

Paul Graham tells startups, “Do things that don’t scale.” One thing that does not scale is sending personalized messages to your users. In other words, consider new features to be a bad idea until your organization has researched the need for them and validated that the users will need them.

Research Software 273

Research Software User Testing Analytic Tools Product Research 273

The Product Coalition

JANUARY 5, 2023

Dark periods are when a product team knows what to design and develop and go about doing it, but the work has yet to be exposed to users in any significant way. Product dark periods are when a product team’s commitment and culture are tested. Developers will be knocking out cards. The dark periods are challenging.

Customer Experience 147

Customer Experience Weak Development Team User Testing Customer Feedback 147

Userpilot

APRIL 24, 2025

Want to advance your career in product management or find top talent for your team? Millions of companies, from the worlds largest enterprises to the most ambitious startups, use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Who would be a bad fit for this job?

Research Software 52

Research Software Analytic Tools Feedback Software Customer Communications 52

Userpilot

MARCH 21, 2025

It starts with understanding user behavior, improving performance, and delivering a seamless experience. My team at Userpilot has helped countless product teams enhance their mobile UX without compromising performance. It ensures faster load times, intuitive navigation, and a smooth user experience.

Analytic Tools 58

Analytic Tools Feedback Software Research Software Data Visualization 58

Mind the Product

JANUARY 21, 2020

Joe coaches and mentors product teams, supporting them to make good decisions and good user-centred design choices. I’ll be told ‘we’re not shipping stuff when we should, UX is poor, we’re struggling to keep staff’. They don’t feel comfortable or confident to make decisions about digital product development.”.

Banking 170

Banking Weak Development Team Customer Experience Workshop 170

Userpilot

MARCH 24, 2021

It helps your entire team rally around a vision and a set of outcomes, making sure everyone is aligned in reaching those product growth goals. It helps you find product-market fit and gives your team direction. This is a high-level document to give your team direction. Improve User Experience. Key Results.

Product Research 119

Product Research Onboarding KPIs Product Strategy User Testing 119

Mind the Product

SEPTEMBER 12, 2018

In 2010 Google announced it would prioritize mobile ahead of desktop when developing new products. Conventional wisdom now tells us that it’s almost always best to start with mobile, because the success of your business ultimately depends on its ability to attract and retain users with an app. The Company.

Analytic Tools 158

Analytic Tools Feedback Software User Testing Product Research 158

Mind the Product

APRIL 3, 2019

Troubleshooting a poor product launch. Managing change with users and stakeholders. Lily enjoys working as a consultant product manager with early stage and growing startups and as a mentor to other product managers. Lily has spent 13 years in the tech industry working mainly with startups in the SaaS and mobile space.

Customer Experience 159

Customer Experience Product Research User Testing Entertainment 159

Sachin Rekhi

JANUARY 26, 2020

I'm a firm believer that Objectives & Key Results (OKRs), the goal-setting framework invented at Intel and popularized by Google and John Doerr , can be a highly effective leadership tool for a team of any size. How do you expect this feature will impact users? I've seen teams define new OKRs every month, every quarter, or every year.

Customer Experience 213

Customer Experience User Testing Customer Feedback Weak Development Team 213

Userpilot

FEBRUARY 18, 2021

The term “growth hacking” was coined by Sean Ellis in 2010 after he used this strategy to ignite unstoppable growth for Dropbox, LogMeIn, and other successful startups. The benefits of a tailored CJM are numerous — from enabling better user experiences to increasing engagement to boosting loyalty. Break down silos.

Customer Experience 111

Customer Experience User Testing Customer Feedback Weak Development Team 111

Product Innovation Educators

OCTOBER 24, 2022

A digital customer experience coupled with rapid physical product creation – insights for product managers. I felt very bad doing this, but it was amazing to me that seeing photos and videos of a product doesn’t always translate into real life. 7:12] What challenges did you experience trying to implement your solution?

User Friction 193

User Friction Customer Experience User Testing Customer Feedback 193

Mind the Product

MAY 25, 2018

In 2012, when I was working as part of the JustGiving team responsible for innovative products and disruptive business models, we decided to test how people could raise money for non-charitable good causes. Initially we worked with a team from ThoughtWorks for 12 weeks. 2014 – Testing and Growing the Team.

User Testing 149

User Testing Weak Development Team Onboarding KPIs Customer Experience 149

Mind the Product

AUGUST 19, 2019

According to Crunchbase, in 2018 there were 5,000 startups relying on machine learning for their main and ancillary applications, products, and services. Secondly, as great product managers are also great capacity builders for their teams, you should start looking for opportunities that AI can present for your product.

Artificial Inteligence 195

Artificial Inteligence Data Visualization Product Research Reporting Tools 195

Mind the Product

JUNE 17, 2019

Empower Your Teams if you Want to be Truly Agile. Agile and Lean are not inherently poor or incorrect, rather they’re being used to solve problems they weren’t designed for. But the true value of Agile comes from empowering teams to make decisions and then holding them accountable for these decisions.

Data Visualization 195

Data Visualization Product Research Analytic Tools User Testing 195

The Product Coalition

SEPTEMBER 29, 2020

As a Product Manager, you’re a team player who guides product development along its chartered course, but you have to do that without being the literal captain of the ship. Influence without authority is the skill of driving product development and ‘telling people what to do’ without formally being authorized to do so.

Product Management 187

Product Management Product Manager Data Visualization Management 187

Userpilot

MAY 27, 2025

Want to advance your career in product management or find top talent for your team? Mozilla: Director of Product, Firefox Growth Firefox is used by hundreds of millions worldwide, and the Director of Product for Growth plays a critical role in the product management team. Who would be a bad fit for this job?

Analytic Tools 52

Analytic Tools Research Software Feedback Software User Testing 52

Intercom, Inc.

APRIL 5, 2018

Our chat covers how gaming principles influenced her growth experiments, her team’s most successful retention tactics, and much more. It worked out well in terms of getting users, and I ended up doing that all over the world. Duolingo’s early growth experiments. When you arrived, how many users did you have?

Customer Experience 223

Customer Experience User Testing Customer Feedback Analytic Tools 223

Mind the Product

MARCH 24, 2020

We’re running this episode again to remind everyone to take a moment, engage your team, and think through both how the decisions you make now can help and how they can be misused – and then take action to mitigate the latter. Ethical frameworks for product development. Ethical frameworks for product development. *

Product Research 170

Product Research User Testing Testing Customer Experience 170

Userpilot

FEBRUARY 9, 2025

Many product teams fall into the same trapmistaking engagement for success. When users interact more, it may seem like a win. However, without qualitative feedback and behavioral insights, teams risk misreading signals, leading to frustration and churn. Here in this example are startup owners. The problem?

Data Visualization 52

Data Visualization Customer Feedback User Testing Product Research 52

The Product Coalition

MARCH 22, 2021

In the startup world, making software user-friendly and easy to use has become a real trend lately. These fields include web design, mobile app development, SaaS, and even B2B products. With a relatively small team based in Omsk, southwestern Siberia, Purrweb has compiled an impressive portfolio. and Facebook.

UX 131

UX Research Software Feedback Software User Testing 131

Userpilot

AUGUST 26, 2024

Product data capture is essential for SaaS companies looking to understand user behavior, optimize user experiences, and drive product growth. This allows you to prioritize product development efforts and improve product performance. Generic experiences won’t effectively cater to this diverse user base.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Reporting Tools 105

Intercom, Inc.

AUGUST 17, 2018

The below chart averages all of our live chat related DRLPs, some of which performed better than others, but even including the underperforming DRLPs, we’ve seen positive results. If you’re a startup aiming to generate demand through online advertising, DRLPs are a cost-effective way of doing it. Step 5: Test everything.

User Testing 136

User Testing Data Visualization Advertising Weak Development Team 136

Usersnap

OCTOBER 3, 2023

In the competitive landscape of product management, prioritizing user satisfaction and engagement is pivotal. Understanding User Experience (UX) is a cornerstone, making UX measurement crucial. UX measurement ensures products align with user expectations, fostering loyalty and retention.

Customer Experience 59

Customer Experience User Experience Customer Feedback User Testing 59

The Product Coalition

JULY 13, 2022

Best teams on a budget who need the basics. FullStory dubs itself a “Digital Experience Intelligence (DXI) platform” using web and mobile analytics to understand user behavior. FullStory dubs itself a “Digital Experience Intelligence (DXI) platform” using web and mobile analytics to understand user behavior.

Data Visualization 146

Data Visualization Analytic Tools Feedback Software Reporting Tools 146

Lenny Rachitsky

APRIL 28, 2024

Founders of acquihired companies led the teams behind Community Notes, Spaces, Super Follows, Fleets, Communities, Tipping, and more. Twitter acquihired entrepreneur types who were ambitious and then gave them responsibility and autonomy to develop new products. Copying can be done in good taste or poor taste.

User Testing 131

User Testing Analytic Tools Feedback Software Weak Development Team 131

The Product Coalition

DECEMBER 11, 2019

One thing above all makes a successful startup: people who purchase and love the product. But how come it’s so challenging to reach success as a startup? In terms of the business lifecycle, PMF is a solid point from which a startup can enter the fast-paced growth phase, because the company offers exactly what people want and need.

User Testing 132

User Testing Data Visualization Product Marketing Product Research 132

Userpilot

MAY 19, 2022

Product excellence is a framework that relies on user feedback to inform product strategy and roadmap for faster delivery of products. Successful products satisfy user needs. Value Proposition Canvas can help you decide what features to develop to provide value to users. A good product offers a great user experience.

Feedback Software 98

Feedback Software Research Software User Testing Product Research 98

Userpilot

MARCH 17, 2025

Users get access to help just when they need it. Ultimately, interactive user guides are the backbone of a successful onboarding strategy and should be a must for your user experience. Must-have features of good interactive user guide tools Not all tools are built the same. – Gustavo M. – Bianca R.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Intercom, Inc.

APRIL 19, 2018

It means reducing choices amongst engineering teams and standardizing technology, so our team can spend as much time as possible delivering value to customers. Our chat covers the origins of Run Less Software, how it has evolved at scale, and how it differs from the equally valid approaches of other engineering teams.

Research Software 192

Research Software Feedback Software Analytic Tools Customer Communications 192

The Product Coalition

OCTOBER 11, 2023

∘ Top Features of Decentralized Social Media Platforms ∘ Revenue Models of Decentralized Social Media Platforms ∘ The Cost to Create a Decentralized Social Media Platform ∘ User Experience and Adoption ∘ Decentralized Social Media’s Impact on the Digital Landscape The world of social media is evolving, and it’s evolving fast.

Weak Development Team 148

Weak Development Team Customer Experience User Testing Data Visualization 148

Userpilot

JULY 14, 2021

It’s also more difficult to use for user onboarding, doesn't offer checklists or resource center. If you’re an early-stage startup on a very tight budget (under $100 per month) the options for you include: Intercom, Userguiding and Product Fruits. As your team of 4 is trying to make it (and not break it!), ease of use.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

Userpilot

MAY 8, 2024

TL;DR User needs analysis involves different techniques to gain a deeper understanding of users’ goals, motivations, and requirements. User analysis offers several benefits, including improved user satisfaction and retention. To conduct an analysis, start by first defining the objective for your user needs analysis.

Customer Feedback 104

Customer Feedback Customer Experience Data Visualization User Testing 104