Product Talk

JUNE 12, 2024

Identifying and testing assumptions is a critical part of continuous discovery. But what happens when your assumption tests don’t go as planned? Amanda Wernicke , Craig Fogel , and Jason Ruzicka knew they needed to test assumptions with users, but found that a virtual assumption test over Zoom wasn’t working for them.

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Product Research User Testing Research Software Testing 295

UX Planet

FEBRUARY 5, 2025

How Rumi Cosmetiques Boosted User Experience and Conversion Rates in eCommerce: A Case Study for Marketers andManagers Discover how Rumi Cosmetiques achieved a 75% increase in cart adds and doubled conversion rates by enhancing user experience and conversion rate in eCommerce. Imagine the thrill of watching your digital sales soar overnight!

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Customer Experience User Testing User Experience Data Visualization 97

Mind the Product

JANUARY 3, 2020

We studied the Web Content Accessibility Guidelines, WCAG 2.1. Having developed this first version, we then tested our work with a professional blind tester. To no one’s surprise, the tests produced another list of comments and required fixes. Below are some examples of the work we’ve undertaken: UX improvements.

Data Visualization 203

Data Visualization User Testing Customer Experience Product Research 203

Mind the Product

APRIL 26, 2020

As a UX designer and a product manager of a life-science research product, we resolved to deploy a digital solution that would provide researchers, working to develop COVID-19 tests, with easy access to much-needed information on coronavirus detection protocols. If you have a story or case study to share, we’d love to hear from you.

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Research Software Feedback Software User Testing Product Research 195

The Product Coalition

DECEMBER 23, 2021

UX does matter. The study by the Design Management Institute analyzed the performance of design-led organizations that place influential design decisions at the top as compared to the Standard & Poor’s index over 10 years. Businesses can focus on UX/UI testing for accessibility. If you still doubt it, assess this.

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Weak Development Team UX User Testing Technical Review 187

Product Talk

APRIL 10, 2019

Today, I want to share a case study with you about one of those bright spot teams. My blog editor, Melissa Suzuno , conducted this interview with Chris Mercuri , Senior Product Manager, Natalia Henriquez , Iteration Manager/Business Analyst, Scott Lacey, Senior Visual Designer, and Jamieson Hickingbotham , UX Designer.

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Product Research User Testing Data Visualization Reporting Tools 181

Product Innovation Educators

FEBRUARY 24, 2025

Key Product Management Lessons: Trust, Testing, and Breaking Bubbles Anya shared several pivotal lessons from her product management journey that challenge conventional wisdom. Anya’s development of Taelor offers valuable lessons in how to validate and expand upon initial product insights.

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User Testing Research Software Feedback Software Customer Communications 179

UX Planet

OCTOBER 24, 2024

Lean UX Canvas Lean UX Canvas is a tool designed to help teams quickly capture and validate their ideas, with focus on user experience and iterative development. Lean UX Canvas by Jeff Gothelf [link] Lean UX Canvas components Business problem: This is where you define the main business challenge you’re trying to solve.

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User Testing Data Visualization Product Research Research Software 105

UX Planet

MARCH 29, 2025

Written by MaryMoore If youre new to UX design and havent considered strategy yet, now is the time to start. In any case, hang around because well go over why UX design strategy is crucial, how to create one, and what the problems arefor you, your team, and, most importantly, your customers. What Exactly is UX Strategy?

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Feedback Software UX Weak Development Team Research Software 66

UX Planet

FEBRUARY 3, 2025

Designed user-centered interfaces based on extensive user research and testing. User research and testing are the backbone of great design, and this phrase shows youre grounded in empathy and practicality. Conducted A/B testing to validate design decisions and optimize user experience.

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Research Software Feedback Software User Testing ChatGPT 109

The Product Guy

NOVEMBER 29, 2019

Pay heed to cultural context in UX because it can strongly affect how the user perceives the offer. Field Studies, Diary Studies, Surveys, Data Mining, Analytics. Card Sorting, Field Studies, Participatory Design, Paper Prototype, Usability Studies, Desirability Studies, Customer Emails. Typical Methods.

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User Testing Customer Experience User Friction Customer Feedback 305

The Product Guy

AUGUST 10, 2017

As Marc Wendell described in a Product Mentor video, the foundation of success in both product management and user experience (UX) is solving a problem for a specific user. Lean UX emphasizes getting out of the building to find out what those assumptions should be. Guest Post by: David Parmelee, Digital Strategy Consultant.

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User Testing Customer Experience Research Software Customer Feedback 296

UX Planet

JANUARY 10, 2025

Test withUsers : Use ChatGPT to generate survey questions like: Draft 5 questions for app usability testing. Learn UXBasics : Take a free course and supplement it with ChatGPT: Explain the basics of UX research in simpleterms. Copywriting Feedback Audit the UX copy on this screen. to create a functional prototype.

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Feedback Software Analytic Tools Research Software Data Visualization 105

Intercom, Inc.

AUGUST 25, 2020

Along the way, we’ll explore how conversational UX – cooperative exchanges of inputs and outputs – closes gaps between products and users. Paul Grice , a 20th century philosopher of language who studied how conversation works, is a perennial touchstone for teams working in AI, linguistic engineering, and conversational design.

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Research Software User Testing Product Research Customer Experience 290

DevelopmentCorporate

APRIL 15, 2025

Learn how techniques like user interviews, usability testing, surveys, contextual inquiry, card sorting, A/B testing, diary studies, focus […] The post Top 10 User Research Methods to Boost UX appeared first on Development Corporate.

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User Testing Product Research Customer Feedback UX 52

Product Innovation Educators

AUGUST 21, 2023

He is the Vice President of Product Management & UX Design at Thrive Market, the health-first membership for conscious living. He is responsible for the company’s entire product portfolio, shepherding a lean virtual team of 10 Project Managers & UX Designers. In a minute, he will tell us how to do the same thing.

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Product Research User Testing Marketing Research Software 247

Userpilot

APRIL 24, 2024

Usability testing is an invaluable resource for UX researchers…but only if you’re able to recruit participants in the first place. This is a problem that our own UX researcher at Userpilot, Lisa, faced when she tried recruiting participants the traditional way. Recruiting usability test participants via email.

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User Testing Product Research Research Software Data Visualization 104

Userpilot

OCTOBER 28, 2024

You don’t want to send project managers on the ideal path for UX designers, after all. A/B test your onboarding flow to refine customer onboarding process Not sure what onboarding flow to use or which elements to incorporate? Thankfully, you don’t have to guess your way into failure or accuracy; just conduct A/B tests.

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User Testing Customer Feedback Customer Experience Onboarding KPIs 105

UX Planet

JULY 11, 2024

As a UX recruiter and team manager, I will reviewing a Google Course case study from Kevin, a self-taught UX designer based in Illinois. He decided to enroll in the Google UX Design Certificate Program in hopes of enhancing the limited amount of UX knowledge he already had. Let’s get into it.

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Technical Review UX User Testing Certifications 98

Product Innovation Educators

SEPTEMBER 16, 2024

This involves: Screening ideas against predefined criteria Combining multiple ideas to create stronger concepts Selecting the most viable ideas for prototyping and testing By carefully evaluating ideas, you ensure that only the most promising concepts move forward in the product development process.

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Research Software Feedback Software User Testing Analytic Tools 301

Mind the Product

MARCH 28, 2019

While user research should always be a part of the product development process, there are a couple of options when it comes to the level of investment companies make in testing and research: moderated or unmoderated user research. Over 85% of Usability Issues Identified With a Moderated Usability Study. Preparation. Recruiting.

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User Testing Product Research Customer Experience Customer Feedback 187

Usersnap

JUNE 10, 2021

Surely all software companies are familiar with beta testing, but how well do you actually do it? We talked to Colin Ulin, senior software engineer at Pocket Prep, about their low-effort high-outcome beta testing strategy and design-thinking development process. A feedback-driven example of beta testing.

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Feedback Software User Testing Reporting Tools Data Visualization 122

UX Planet

APRIL 2, 2024

Usability testing is a crucial aspect of user experience design, focusing on evaluating a product or service by testing it with representative users. You’ll learn to recognize factors that limit usability, decide where testing should occur, set up a test plan to assess goals for your product’s usability, and more.

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User Testing Books Product Research Testing 98

Product Talk

SEPTEMBER 7, 2022

Through a combination of leadership buy-in, reading, and coaching, they committed to mapping opportunities and testing assumptions before jumping to solutions and found new ways to truly put their users first. Then Marco Pretorius joined the company as Head of UX. But there was still more they could be doing.

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Product Research User Testing Customer Experience Research Software 274

UX Planet

JANUARY 29, 2025

Are you ready to elevate your UX measurement game with a unique, all-in-one metric? Photo by NordWood Themes on Unsplash Measuring user experience (UX) has always been a complex challenge, requiring a blend of creativity and data-driven precision. Time on Task(ToT) Tracks how long users take to complete tasks during usability tests.

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Data Visualization Framework UX User Testing 95

UX Planet

SEPTEMBER 16, 2024

Lean UX is an iterative process — image by Amélie Mourichon Introduction So you thought you knew everything about user experience (UX). And then you discover Lean UX , this younger, cooler cousin of regular UX. Lean UX is a different way of approaching UX design. Let’s get into it… What is Lean UX?

User Testing 98

User Testing Product Research UX Research Software 98

UX Planet

AUGUST 14, 2024

In this post, I’ve collected new free courses that will help you improve your UX design skills. You’ll find something worth studying to enhance your skills or learn a new trade. link] Intro to UI/UX design Photo by NordWood Themes on Unsplash Intro to UI/UX design is a free course for beginners in English and French.

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UX User Testing Certifications Research Software 98

UX Planet

APRIL 19, 2025

We created usage scenarios that deliberately tested the systems ethical boundaries: What if someone asked for potentially harmful financial advice? Prototyping : We develop specific tests for each heuristic cluster to validate whether the design meets the established criteria. Institute of Advanced Studies, USP.

Generative AI 95

Generative AI Research Software Data Visualization Analytic Tools 95

Userpilot

NOVEMBER 30, 2023

What is the UX research process? It also outlines a 9-step guide on how to conduct UX research for product managers and UX designers. TL;DR The UX research process is a sequence of steps to collect and analyze data on user interactions with the product to better understand their needs and preferences. Book the demo!

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Product Research User Testing Research Software Data Visualization 104

The Product Coalition

MARCH 22, 2021

Nowadays, a company can’t compete on level ground with others in almost any field without hiring a UX/UX designer or collaborating with UX agencies. Demand generates supply, so there appear more and more UX design agencies. The high number of UX companies makes it harder to find the one that suits your needs the most.

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UX Research Software Feedback Software User Testing 126

Intercom, Inc.

OCTOBER 13, 2020

Case study: Resolution Bot. You might think that for an ML product, the UX is less important than usual – but actually, it’s worth going particularly deep on UX when starting an ML project. It might not be intuitive, but extra UX effort here can actually make the machine learning effort much more likely to deliver good results.

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Artificial Inteligence Customer Communications Research Software Feedback Software 281

Userpilot

DECEMBER 15, 2023

Usability testing is an essential part of the product design process. However, face-to-face testing isn’t always practical, so UX teams turn to remote usability testing as an alternative. TL;DR Remote usability testing is a UX research method that doesn’t require meeting the participants face-to-face.

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Research Software Feedback Software Analytic Tools User Testing 105

Product Talk

MAY 4, 2022

The UX research team also pulls recordings into Tetra Insights , a research analysis and repository tool. Leveraging low-fidelity mockups helps them understand if participants can grasp new concepts or easily discover new parts of the UX, whereas high-fidelity prototypes enable them to test full user flows and information architecture.

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Research Software Feedback Software Product Research Data Visualization 272

The Product Coalition

JANUARY 11, 2023

UX research, on the other hand, is concerned with understanding how people interact with products or services and using that understanding to improve the overall user experience, emphasizing digital products. UX research helps to improve customer satisfaction, reduce complaints and drop-off rates, and make products more user-friendly.

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User Testing Product Research Data Visualization Customer Feedback 158

Userpilot

FEBRUARY 17, 2022

The term “user testing” is one I’ve seen make the rounds quite a bit in the product management world. But did you know that “user testing” isn’t actually the correct term? When thinking of user testing, many people actually mean usability testing. What does user testing do? User research vs usability testing.

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User Testing Product Research Customer Feedback Research Software 131

UX Planet

JANUARY 18, 2024

UX research emerges as a pivotal factor in crafting user-centered designs and strategies. User research aims to centralize the user in the design and development process, whether through interviews, usability studies, or other methods. What is UX Research in Design? Why Is UX Research Important?

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Data Visualization User Testing Research Software Product Research 98

Userpilot

JUNE 10, 2024

Understanding and addressing user problems is a fundamental aspect of effective UX design. Digging deeper into user problems helps UX designers identify user pain points and create experiences that fulfill their needs. User research includes several techniques, such as surveys, interviews, focus groups, and usability testing.

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