Intercom, Inc.

APRIL 22, 2021

After writing An Elegant Puzzle about the challenges of engineering management in high-growth organizations, his focus shifted to a career path that’s much less understood – the technical leadership track. Or does this whole tech career thing support the writing? Architect, Tech Lead, Solver, and Right Hand. I don’t know.

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UX Planet

DECEMBER 6, 2024

Written by Mary Moore, copywriter at Shakuro As a UI/UX designer or a startup founder, youre likely acutely aware of the countless challenges that come with this task. Satisfaction leads to positive reviews, recommendations, and increased user retention.

Feedback Software 105

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The Product Coalition

NOVEMBER 2, 2021

A Technical Exercise In this post, I’ll offer my idea of the sort of technical abilities expected from a product manager. It’s common to find interview questions regarding product design/product sense , prioritization , and UX (the links are my takes on it). The Product Interview?—?A Is it a “good” structure?

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UX Planet

JUNE 9, 2025

From Raw Data to Clarity — Cleaning, Sorting, and Synthesising Insights Part 4 (of 5) of the UX Research Playbook series Synthesising qualitative data is similar to reaping the harvest after the diligent effort poured into research — it’s the step where hard work blossoms into meaningful insights. Mural , Miro , etc.)

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Data Visualization Customer Feedback Technical Review Research Software 52

UX Planet

DECEMBER 6, 2024

Transforming user experience in cars-as-a-service industry through Strategic AI/ML Integrationa UX casestudy. Customers are mostly flexible with their car preferences due to the nature of the marketplace. This approach is anchored in robust ethical AI frameworks, balancing technological potential with responsible implementation.

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UX Planet

JANUARY 10, 2025

We can create systems that gently sway judgments and match actions with long-term objectives to combatthis. Social proof can also be in the form of ratings & reviews as reviews from existingusers. As we know from usability heuristics, Users expect systems to be interactive and provide feedback based on theirusage.

Feedback Software 98

Feedback Software Research Software User Testing Customer Feedback 98

Userpilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Assess integration capabilities : Make sure the platform can connect seamlessly with your current systems to provide a holistic view of customer interactions , without duplicating efforts. G2 rating : 4.4 G2 rating : 4.8

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UX Planet

MARCH 9, 2025

Avoid using abstract statements like improve UX and focus on the actual business value that the redesign will bring. What parts of the system design will be addressed? This is especially valuable for large systems that contain many different parts. In fact, the proposal should be based on UX audit findings.

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UX Planet

APRIL 9, 2025

Are we reviewing a feature, flow, visual treatment, or overallUX? Some critiquers tend to think in terms of UX and UI when they conduct critiques, but I prefer to use a different kind of category language. Is there a clear design system or component library inplace? What technical limitations influenced thisdesign?

Framework 101

Framework Feedback Software Research Software Onboarding KPIs 101

Mind the Product

MARCH 17, 2020

She’s author of Build Better Products: a Modern Approach to Building Successful User-Centered Products ( US / UK ), the funniest trove of practical advice we’ve come across, as well as UX for Lean Startups ( US / UK ), which we didn’t have time to read before our chat. Quote of the Episode. Building better products.

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Product Research Research Software Customer Experience Feedback Software 47

Lenny Rachitsky

NOVEMBER 12, 2024

He’s an individual contributor (IC) PM who leverages AI tools and a suite of productivity systems to get more done with fewer resources (and management layers). Instead of spending valuable time after the meeting reviewing notes and drafting a summary, do the work in the meeting itself. “Fairness” isn’t coming.

Product Research 112

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UX Planet

SEPTEMBER 3, 2024

This article reviews 3 popular contribution models: 1. It uses the hybrid model of contribution where the central design system team is responsible for the overall direction. This hybrid model helps the design team keep the system accurate and useful. This hybrid model helps the design team keep the system accurate and useful.

Systems Review 98

Systems Review Software Review Technical Review Healthcare 98

Roman Pichler

APRIL 2, 2019

One company I worked with, for example, assigned developers who had worked on enterprise systems using an ancient programming language to develop a brand-new, embedded product with the latest technologies. Once you’ve validated key UX and technology risks, scale by asking the team to split up. 2 Don’t Scale Prematurely.

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Feedback Software Research Software User Testing Customer Experience 229

The Product Guy

APRIL 4, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Vikas did his Master of Business Administration (MBA) in Information Systems from XLRI Jamshedpur, India.

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Analytic Tools Research Software CTO Coach Development 268

UX Planet

JUNE 19, 2025

I’ve spent nearly a decade in Product Design— designing for fintech, startups, and complex enterprise systems. The Problem: Checkout Scripts Are Disappearing — and So Are Google Reviews Google Customer Reviews helps merchants build trust through post-purchase surveys. I knew the pain firsthand from merchants I’d worked with.

Analytic Tools 59

Analytic Tools Technical Review Data Visualization Software Review 59

UX Planet

OCTOBER 28, 2024

Just as the standardisation of brands through corporate brand guidelines once signalled the end of exploration in advertising agencies, the standardisation of user interfaces through unified patterns and design systems now marks a similar trend in digital product design. Related stories What does it mean to be a good B2B in-house designer?

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UX Planet

SEPTEMBER 10, 2024

The effectiveness of a design system cannot be assumed; it must be actively measured and optimized over time. A robust design system should not only streamline design and development processes but also ensure scalability as the organization grows, adapts to new platforms, and handles diverse product requirements. Image by Steve Dennis.

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UX Planet

JANUARY 29, 2024

Exploring How AI Will Revolutionize Design System Creation, Maintenance, and Usage Design systems are an important part of every product app or website. Apart from the use and growth of design systems, the revolution of AI technology is here, and it will affect many places in our design process.

Analytic Tools 98

Analytic Tools Systems Review Data Visualization Software Review 98

Userpilot

MARCH 9, 2023

That’s exactly what we explore in our review. Retroactive analytics Retroactive analytics enables non-technical product teams to track user behavior data without any coding. G2 reviewers give Pendo an average rating of 4.4 Pendo review. Pendo review. But does the free plan live up to the expectations?

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UX Planet

NOVEMBER 4, 2024

Photo by UX Indonesia This ‘complete’ guide to usability testing follows an overview in my UX research methods playbook articles. Introduction If you’re responsible in some way for a digital product or system, you should be doing usability testing — whatever your sector, industry or role. Ok, that’s great for UX theory nerds.

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User Testing Product Research Testing Reporting Tools 75

Userpilot

OCTOBER 21, 2021

Let’s get right to it then, and look at what can WalkMe user reviews can show about whether it’s the right tool for your customer on boarding efforts! WalkMe features overview + reviews. In the following reviews, you’ll notice several mentions of user and employee training. Product use analytics and reports.

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Analytic Tools Reporting Tools Software Review Technical Review 98

The Product Coalition

MARCH 22, 2021

Nowadays, a company can’t compete on level ground with others in almost any field without hiring a UX/UX designer or collaborating with UX agencies. Demand generates supply, so there appear more and more UX design agencies. The high number of UX companies makes it harder to find the one that suits your needs the most.

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Alchemer Mobile

JULY 25, 2024

In our digital world, it has never been easier for customers to switch banks, wealth and investment managers, or financial technologies. Whether through surveys, online reviews, or direct interactions, gathering actionable feedback provides invaluable insights into areas for improvement. However, not all companies are great at asking.

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The Product Coalition

AUGUST 4, 2022

SSAI Server-Side Ad Insertion technology allows content owners to integrate ads into the stream avoiding buffering, ad-blockers, and watching experience interruptions. The technology is used to identify ad breaks within the streaming content and place and renew targeted advertisements with no interruptions.

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UX Planet

JANUARY 22, 2025

Krathish Prakash and I conducting a Moderated RemoteTest We used a variety of recruitment platforms to find our perfect users which included- Analyzing findings We created FigJam boards to review our notes and jot down key insights from our interviews. Conclusions Small changes, Big Impact!

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UX Planet

FEBRUARY 5, 2025

This case study reveals how Rumi Cosmetiques doubled its conversion rates and saw a 75% increase in adds to cart within a week, thanks to strategic changes in their user experience (UX) design and conversion rate optimization (CRO). Yet, conversion woes werent just about technical glitches.

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The Product Coalition

NOVEMBER 29, 2022

The role of a mobile product manager is still relatively new, and it’s rapidly evolving due to the increased adoption of mobile devices. This occurs not only because of new trends in user interface design but also for practical reasons as the technology itself evolves. Below are a few notable trends in mobile design before we move on.

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Analytic Tools Research Software Data Visualization Technical Review 147

UX Planet

FEBRUARY 2, 2024

This raises the question: what if we could accelerate and refine user research using cutting-edge technologies like quantum computing and artificial intelligence (AI)? We will explore how these emerging technologies could revolutionize user research in the coming years. This has far-reaching implications for user research.

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UX Planet

NOVEMBER 18, 2024

The realization of simplicity is built on our belief in recognizing the interactions between multiple systems of an environment/ situation. Similarly, service designers are trained to navigate through complex systems of an environment/ situation by leveraging their system thinking capabilities. Let deep dive into 4 Ps.

Data Visualization 98

Data Visualization Feedback Software Framework Analytic Tools 98

Sequent Learning

OCTOBER 29, 2024

Achieving and Scaling Product-Market Fit: A Guide for Product Managers in Mid-to-Large Tech Companies Introduction As product managers in mid-to-large technology companies, you’re no stranger to the challenges of maintaining and scaling product-market fit (PMF).

User Testing 40

User Testing Technical Review Feedback Software Customer Feedback 40

The Product Guy

MAY 15, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Vikas did his Master of Business Administration (MBA) in Information Systems from XLRI Jamshedpur, India.

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Analytic Tools Research Software Product Strategy CTO Coach 225

Amplitude

NOVEMBER 26, 2019

People in non-technical roles rely on data every day to make decisions, develop ideas or measure success. When tools and systems are not created with them in mind, they lose trust and understanding. Strategy 2 — Systems. Our data systems are communicating to its users. Allow for non-technical colleagues to explore data.

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Data Visualization UX Analytic Tools Reporting Tools 137

UX Planet

JUNE 13, 2025

The results may be slightly less consistent, but that’s a trade-off better addressed by hiring specialists in design systems. Leaving the familiar, borderless world of international tech for more local, public-sector environments — where you might be seen as an outsider — can be daunting. No one wants to look like a blowhard.

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User Testing Data Visualization Customer Experience Research Software 66

UX Studio: Product Management

JANUARY 11, 2021

At UX Studio , while we develop our products, uxfol.io In this article, we’ll give some examples of how to increase the success of product development by improving the collaboration between the UX team and the developers. When designs are technically infeasible, and they don’t get implemented, valuable time is wasted. ?

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Arkenea

APRIL 10, 2025

This approach can free up internal resources, reduce time to market, and provide access to niche skills, especially in emerging technologies such as artificial intelligence, blockchain, and the Internet of Things. Conduct unit, integration, system, and user acceptance testing. Large enterprises may outsource entire product lines.

Analytic Tools 52

Analytic Tools Research Software Reporting Tools Software Review 52

UX Planet

MARCH 2, 2024

A success story of an enterprise design system establishment, rollout and implementation at a multinational insurance company Managing design at scale, achieving a level of design consistency and quality. Those who are studying or working on a design system can readily recognize the significance of the title.

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UX Planet

FEBRUARY 22, 2024

Photo by Maxim Ilyahov on Unsplash DESIGN How does technology make us lost in digital noise? It seems like our attention spans were taking a hit in the age of relentless technology. It cannot be denied, that humans are using technology to solve problems, enhance their lives, and boost productivity.

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