Product Talk

APRIL 7, 2021

I am a former chief product officer and now coach and advise product leaders and teams. Teresa : I’m going to do a quick review of what we covered in Part 1 and Part 2. The idea is to have a product trio —a product manager, a designer, and a tech lead—working and owning product decisions together. Thanks for joining.

Product Research 303

Product Research User Testing Research Software Data Visualization 303

Userpilot

SEPTEMBER 8, 2021

We generally advise against linear, top-down product tours. In departments like sales, where understanding tools like Salesforce and Hubspot is critical to professional success, I've also seen SaaS companies use 3rd party product tours to train (or re-train) staff. For non-technical product managers, this is a huge win.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Software Review 98

Gainsight

JUNE 18, 2020

Fourth, we have customers that can’t cover with dedicated CSMs due to capacity. We are using Gainsight to segment tech-touch from high-touch to ensure all of our accounts are adopting so they don’t churn. Technical skills matter a lot. . Nick: What went into making the go-to-market process more technical for IBM customers?

Data Visualization 52

Data Visualization Technical Review Technical Advisors Customer Experience 52

The Product HQ

JUNE 20, 2024

Amazon Product Manager Interview Questions Massive tech companies like Amazon have tons of products that require several product managers to work together. Hire and Develop the Best – Was there a time when you hired or trained people smarter than you? You don’t have to necessarily use technical jargon to explain your answers.

Technical Advisors 52

Technical Advisors Product Management Product Manager Technical Review 52

Usersnap

FEBRUARY 19, 2019

Industries are being disrupted by digital technologies today. Due to this disruption, traditional ways of innovation are insufficient. Access to testing specialists has become limited due to these restrictions. Technical configurations on application and test environment must be done. Do crowdtesters need to be trained?

Reporting Tools 76

Reporting Tools Feedback Software Data Visualization Crowdsource 76

Intercom, Inc.

MAY 19, 2022

Using technology in a different way to provide support, looking at it as a value add as opposed to a cost center means we can differentiate support. That’s why you need to do these internal reviews as well. It’s very similar to code review in engineering, the editing process in writing, or coaching in sales.

Reporting Tools 104

Reporting Tools Data Visualization Feedback Software Customer Feedback 104

Business of Software Conference

JULY 7, 2021

Alex A may have little patience to deal with awkward technical queries, and may be willing to make unrealistic promises to get deals to cross the line. I have one client who trained all their salespeople to write the user cases (or at least contribute to them.) They should be the trusted advisors to your biggest clients.

Research Software 69

Research Software Technical Advisors Customer Experience Data Visualization 69

All About Product Management

MAY 13, 2008

It’s been over a year since the product management team went on a series of agile/scrum training courses. Agile/Scrum Training On-line Product Managers, Web Editors and Business Owners spent a few days on a scrum master and product owner’s training course. Problems and Issues The real battle started after the training.

Agile 48

Agile Technical Advisors Product Management Product Manager 48

The Product HQ

JUNE 20, 2024

The questions are in various categories and are inclusive of: General Questions Technical Questions Organization and Time Management Questions Feedback Questions Conflict Resolution Questions Product Management Process Questions Career Path Questions Management and Leadership Questions Let’s dive right in.

Data Visualization 52

Data Visualization Feedback Software Research Software User Testing 52

Userpilot

AUGUST 18, 2020

Well, maybe it’s due a revival – this time as an unofficial mantra for the SaaS sector. On the one hand, it requires technical resources to deploy; and on the other, all the events you want to track have to be defined and set up. With onboarding training. We will help you choose the best options for your needs.

Analytic Tools 105

Analytic Tools Feedback Software User Testing Data Visualization 105

Userpilot

JULY 13, 2021

SaaS companies use walkthroughs to onboard new users, highlight secondary features , and train new staff. That’s why we often advise SaaS companies to segment users prior to their walkthrough, to make sure that customers only see features during their walkthrough that make sense for their individual use case. Get a demo today!

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

Userpilot

APRIL 30, 2021

Rather than drain yourself by doing too many things at once, it’s strongly advisable to focus on one channel and find an agency that specializes in that. Classically, SEO is broken down into the following sub-areas: Technical SEO: includes ensuring pages are indexed, creating site maps, Knowledge Graph optimization and improving site speed.

Research Software 98

Research Software Marketing Technical Advisors Customer Experience 98

Usersnap

JUNE 15, 2023

Identifying users’ needs, wants, and problems In today’s world, there’s no such thing as a perfect digital product, all thanks to evolving customer expectations and the emergence of new technologies. So, I’d advise you to With Usersnap, you can smartly manage feedback from both internal and external stakeholders in one place.

Feedback Software 52

Feedback Software User Testing Research Software Analytic Tools 52

Userpilot

AUGUST 18, 2020

Well, maybe it’s due a revival – this time as an unofficial mantra for the SaaS sector. On the one hand, it requires technical resources to deploy; and on the other, all the events you want to track have to be defined and set up. With onboarding training. We will help you choose the best options for your needs.

Analytic Tools 89

Analytic Tools Feedback Software User Testing Data Visualization 89

Effective Roadmap Planning and Development Process for Enterprise Products

AUGUST 2, 2018

Competitive Analysis : Diligently carryout Competitive Analysis at regular intervals. I typically advise the below format. Define the MVP use cases, put together the functional and technical design, carry out POC and evaluate the product viability. Support process, including training etc. Product/Functional i.

User Testing 40

User Testing Enterprise Roadmap Product Research 40

Gainsight

AUGUST 6, 2021

Train your Customer Success teams to apply the same framework when collecting feedback from customers. This step involves enabling the CS team so they can effectively onboard, teach, or advise customers about the new feature. monthly progress reviews, QBRs, etc.), Step 2: Enabling and preparing your CS team. Step 3: Launching.

Product launches 52

Product launches Customer Feedback User Friction Onboarding KPIs 52

Department of Product

JUNE 27, 2022

Who does technical leadership? Typically I’ve seen these be called Business Review meetings. When I was at Gremlin, we copied Amazon’s approach, and had these meetings: A “weekly business review” meeting, with local leadership. A “monthly business review” meeting. I recommend these practices: Use 1-1s to train managers.

Weak Development Team 52

Weak Development Team Onboarding KPIs Embedded Analytics Reporting Tools 52

Gainsight

NOVEMBER 23, 2020

GitLab is an open-source, code-collaboration platform for git repository management, code reviews, issue tracking, wikis, and continuous deployment tools, enabling users to create, review, and deploy codes. Today, we’re talking to Jeff Beaumont from GitLab. Jeff is the Senior Manager of Customer Success Operations. .

User Testing 52

User Testing Analytic Tools Reporting Tools Data Visualization 52

Userpilot

JANUARY 5, 2022

Onboarding software is typically used to educate new users , demonstrate new features to advanced users, or train new hires. Onboarding software is also sometimes used by hiring managers to train new staff. We work with hundreds of SaaS companies and are willing to share the insights from all those conversations with you.

Analytic Tools 52

Analytic Tools Software Review Data Visualization User Testing 52

Alchemer Mobile

APRIL 14, 2020

How deep does your understanding of the technology go as a PM? And how much do you try to be, like, a subject matter expert from a technological standpoint compared to your engineering team? How do you manage executive expectations, customer expectations, and technical resources? So that’s me. Christy : Awesome.

Technical Review 246

Technical Review Technical Advisors Customer Experience User Testing 246

Business of Software Conference

JUNE 29, 2020

So what Dewey is advising us to do. Now I get that like there might be different technical architect implementations for fast forwarding commercials, but there’s one feature that’s going to solve this need. You have to train your teams on how to use this visual. These are the essentials of thinking.

User Testing 59

User Testing Feedback Software Product Research Research Software 59

Mind the Product

DECEMBER 8, 2017

By defining these early in the development process, a product designer can advise you on how to hit your targets, as well as point out things to avoid. Many companies forget that it is advisable to keep product specifications restrained. The Lily Drone: Famous for an ambitious design that was too costly to produce.

Technical Advisors 105

Technical Advisors Customer Experience Certifications Wireless 105

The Product Coalition

MARCH 11, 2020

Finally, the term Development Team seems to limit the role to technical people, for example, software engineers. Ignoring technical debt: The Development Team is not demanding adequate capacity to tackle technical debt and bugs during the Sprint. Read more on technical debt and Scrum.) Team leads?

Weak Development Team 78

Weak Development Team Development Technical Advisors Software Review 78

Department of Product

MARCH 28, 2022

It is extremely difficult (and probably not advisable) to attempt to stay on top of all trends. For product people, we’re mostly interested in trends which impact the 3 core skill areas of product management: Technology Business Design So let’s tackle each of these separately. It’s impossible for one person to do.

Technical Review 52

Technical Review Technical Advisors Reporting Tools Data Visualization 52

Userzoom

AUGUST 24, 2017

I know, I know – it’s not the technical definition, but this has served me well for 2 decades. If it’s an unrealistic date, either negotiate or move on and tackle some other problem because that train might have left the station. Insights : “Tell me something I don’t know.” Yes, this is counter intuitive.

Data Visualization 55

Data Visualization Customer Feedback Customer Experience User Testing 55

People-First Product Leadership

APRIL 2, 2025

One client had a new VP who was well-respected in the company but an absolute micromanager: Required exact repetition of their words Overcomplicated technical concepts despite lacking technical knowledge Went deep into details, forcing my client to spend time "training" them on tactical concepts Their SVP had already advised them to "reel in" their (..)

Technical Advisors 52

Technical Advisors Feedback Software Management Management 52

Modus Create

DECEMBER 10, 2024

Larry advises companies not to deploy GenAI directly to customers without human oversight the potential consequences are too high, particularly for highly regulated industries like financial services, life sciences, and healthcare. Sarah advises companies to ensure that AI is fully embedded into their digital products from the concept phase.

Reporting Tools 40

Reporting Tools Research Software Data Visualization Technical Advisors 40