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The key customer experience metrics to gauge CX success 

Alchemer Mobile

The Classics: time-tested customer experience metrics Net Promotor Score (NPS) Introduced in the Harvard Business Review in 2003, Net Promoter Score (NPS) is a leading growth indicator across industries. This makes them vulnerable to switching to a competitor due to pricing, missing features, or poor customer experience.

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The Key Customer Experience Metrics to Guage CX Success 

Alchemer Mobile

The Classics: time-tested customer experience metrics Net Promotor Score (NPS) Introduced in the Harvard Business Review in 2003, Net Promoter Score (NPS) is a leading growth indicator across industries. This makes them vulnerable to switching to a competitor due to pricing, missing features, or poor customer experience.

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What Lifecycle or Agile Approach Fits Your Context? Part 5, Origins of Agile Approaches

Johanna Rothman

From about 2003-2009, Scrum worked for many of my clients. This idea of “done” requires technical excellence in the form of completed technical work: Automated unit, functional, system tests. Some way to review the code and tests. Or, you can use any of the test-first ideas: BDD, TDD, ATDD.

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Using Net Promoter Score (NPS) for Measuring Your Product/Market Fit

The Product Coalition

The metric was originally developed by Fred Reichheld, Bain & Company, and Satmetrix, and it was introduced by Reichheld himself at Harvard Business Review in 2003. The NPS score is essentially an index ranging from -100 to 100 that measures the willingness of customers to recommend a company’s products or services to others.

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The Digital Workspace Monitoring Journey

eG Innovations

We started with Citrix technologies in 2003. When there is a problem, you have to be able to say whether the issue occurred in the Citrix stack or whether it was due to the underlying infrastructure – the virtualization technology (VMware, MS Hyper-V, Citrix hypervisor, etc.). How did that technology come about?

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Top 10 FinTech Software Development Companies 2019

The Product Coalition

The company provides prominent solutions for digital banking and Blockchain payment solutions, including credit scoring, digitizing of customer loyalty programs for banking systems, engineering of the platforms for money transactions, online trading, exchange, and P2P marketplaces. Its services have been featured on Yahoo Finance this year.

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Technology Gets Old One Day at a Time: Broken Blog Feeds and What You Missed

Johanna Rothman

When I started to blog in 2003, I used Blogger. Not because I didn't have comments, but because at the time , we needed a separate commenting system. The person I hired could not export the comments from the other system and integrate them into WordPress. However, I now have a system to use to assess my technology.