Remove 2007 Remove User Testing Remove Weak Development Team
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How Yelp drove down churn by building up customer success

Intercom, Inc.

As a brand new company, you might engage in plenty of initiatives that are inherently un-scalable – because there’s no better way to nurture customer love than through a personal relationship. It’s time to start thinking about retention at scale and bring onboard a customer success team. Why you need a customer success team.

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This New Template Helps You Write Better Product Requirements

The Secret PM Handbook

Product managers tell me – and the people managing product managers tell me – that one of their biggest challenges is communicating with the development team. People complain about: Developers being poorly motivated, or having a bad attitude about what you want them to build. Or as we think we are. and “What?”

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This New Template Helps You Write Better Product Requirements

The Secret PM Handbook

Product managers tell me – and the people managing product managers tell me – that one of their biggest challenges is communicating with the development team. People complain about: Developers being poorly motivated, or having a bad attitude about what you want them to build. Or as we think we are. and “What?”

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Customer retention is the new conversion

Intercom, Inc.

Convincing potential users to sign up for your product isn’t easy. The latest batch of billion-dollar companies are built on high customer retention. They help their users be successful, and that means providing great onboarding. I’ve been working with my co-founders since 2007-2008. This was around 2010.

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TEI 306: Accomplish twice as much in half the time – with Steve Glaveski

Product Innovation Educators

The 4-Hour Work Week focuses on making the leap from employee to entrepreneur, but my system is for individuals working either for themselves or as part of a team, and for leaders of organizations looking to build Time Rich cultures. A lot has changed since The 4-Hour Work Week was published in 2007.

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How to Use Incremental Innovation to Build and Grow SaaS Products

Userpilot

Small but regular improvements are a more reliable way to achieve product-market fit. Incremental innovation gives you time to listen to user feedback. As a result, it helps you develop only the features that they need and avoid falling into the feature fallacy trap and creating the consumption gap.

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Communicate Your Vision with an Internal Roadmap

The Product Coalition

That approach works fine until your sales team gets on the phone to tell a customer about the Next Big Thing. Sales is trying to help the customer see the value in your company. The customer gets excited because they’ve been promised a New Thing! Do not share the internal roadmap with customers. Framework Step 1?—?Vision

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