Userpilot

MAY 1, 2024

Amidst this sea of content, the insights of one individual stand out, and that is Lenny Rachitsky. Before starting his own venture, Lenny worked in the product and engineering teams of companies like Airbnb and Neustar. There is a ton of product management advice out there, but most of it is generic tips repeated over and over again.

Feedback Software 102

Feedback Software Analytic Tools User Testing Customer Feedback 102

Intercom, Inc.

APRIL 22, 2019

Businesses also win if, as a result of AI, teams are able to create more white-glove moments that turn users into customers for life. Rick started Guru in 2013, after successfully founding Boomi (a cloud integration and data management company) and selling it to Dell. For us, that first fit was with growing sales teams.

Customer Experience 156

Customer Experience User Testing Analytic Tools Feedback Software 156

Intercom, Inc.

JULY 11, 2019

But as the business becomes more successful – and there are resources to build a support team – additional layers begin to separate executives from their customers. As the General Manager for HubSpot’s Service Hub , Michael knows a thing or two about keeping customers close. Michael Redbord has an answer for that.

Customer Experience 188

Customer Experience User Testing Customer Feedback Feedback Software 188

Userpilot

NOVEMBER 29, 2021

Making your users feel listened to will increase the possibility of receiving more feedback and reduce the chances of bad word-of-mouth. Analyzing and segmenting your customer feedback data allows you to automate specific responses to CES surveys. Some of the best customer feedback tools include Hotjar, Nicereply, and Typeform.

Customer Experience 98

Customer Experience Feedback Software Customer Feedback User Testing 98

Intercom, Inc.

SEPTEMBER 22, 2022

They work with consulting firms, hire their own analysts, buy data management software. But the fact is that a large portion of the employees – developers, marketers, product managers (whose work depends on an intimate understanding of the customer) – rarely, if ever, interact with them.

User Testing 138

User Testing Customer Experience Research Software Customer Feedback 138

UX Planet

FEBRUARY 26, 2024

Another type of challenge is called “whiteboard challenge”, which, in addition to potentially falling into the above unethical categories, involves inviting the candidate to the office and asking them to solve a prompt at the whiteboard while members of the evaluation team observe the candidates and/or interact with them. Findings Themes 1.Distrust

User Testing 98

User Testing Research Software Data Visualization Feedback Software 98

The Product Coalition

MARCH 22, 2021

These fields include web design, mobile app development, SaaS, and even B2B products. With a relatively small team based in Omsk, southwestern Siberia, Purrweb has compiled an impressive portfolio. The company has 14 partners, and at any point in time, each one curates a separate project with its separate team. and Facebook.

UX 131

UX Research Software Feedback Software User Testing 131

Intercom, Inc.

DECEMBER 21, 2021

More than integrations and features and quarterly reports, back in August, Intercom turned 10. With that in mind, before we welcome the new year and all the good things to come, we’ve gathered our favorite insights and nuggets of wisdom from 2021 in a special wrap-up episode. And what a year it has been!

Reporting Tools 118

Reporting Tools Feedback Software Technical Review Research Software 118

Business of Software Conference

NOVEMBER 26, 2018

We’ve used NPS to gather evaluation data for the conference for a seven years. Yeah, and I forced our team to build a trebuchet – in retrospect, that was a very bad idea. Reporters are constantly calling you. Our lowest score in that time was 82, our highest 94. Anyway, my name is Rahul. You can measure it.

User Testing 103

User Testing Product Marketing Engineering Marketing 103

UX Studio: Product Management

NOVEMBER 8, 2021

This article summarizes companies that offer product design services and the most frequent questions to help you pick the best web design company in Sacramento, California. Sacramento web design services for startups and enterprises How much does it cost to work with web design companies in Sacramento?

Research Software 78

Research Software User Testing Technical Review Product Research 78

UX Studio: Product Management

JULY 5, 2021

As a client, you invest your time, energy, and limited resources into your digital product development. As a design agency that works with NYC companies , we have developed an effective remote collaboration process that helps us stay in touch with our partners despite time zone differences. Is there anything we can help you with?

Research Software 82

Research Software Analytic Tools Feedback Software User Testing 82

Agile Velocity

JUNE 17, 2024

Everyone seems to be using Gen AI tools to optimize their existing processes and organizations are either building AI solutions or partaking. Narrow AI or Weak AI – Every time you go with the recommended internet search suggestion, you are using Narrow AI. Whether we’re ready or not, the Age of AI has begun.

Government 64

Government Research Software ChatGPT Weak Development Team 64

Split

AUGUST 16, 2018

I won’t ruin the surprise of what Jez will be presenting on October 2nd in San Francisco, but I can say this – He’s constantly surprised by how much we’re still talking about the concepts we started exploring back in 2010. People he encounters will often say, “Hey, have you heard of this lean product development?”

Analytic Tools 58

Analytic Tools Feedback Software Research Software Engineering 58

Usersnap

OCTOBER 3, 2023

Quantifying user interactions and analyzing engagement provide insights necessary for informed decisions, enhanced competitiveness, and superior product development. Positive UX differentiates products, prevents dissatisfaction-driven churn, and validates decisions through data-driven insights. Happiness 2. Engagement 3.

Customer Experience 59

Customer Experience User Experience Customer Feedback User Testing 59

Userpilot

JUNE 27, 2022

What is developer marketing, and what is the point of it? As the name suggests, developer marketing is marketing to developers. In short, developer marketing is more than just capturing the attention of software developers and getting them to use your product. What is developer marketing?

Weak Development Team 52

Weak Development Team Development Marketing User Testing 52

The Product Coalition

OCTOBER 11, 2019

Business is a bad place for surprises?—?after I understand that few developers ever want to hear people criticize their apps, but if you want your product to sell, you’ll have to accept what’s coming at you. While you’ll be hiding out in the bushes, some other team will be improving their product and making more money from it.

User Testing 60

User Testing Customer Feedback Customer Experience Feedback Software 60

Userpilot

MARCH 7, 2024

Check out this viral post by Andrew Gazdecki to learn more about what a ‘tech CEO’ is like US Census data from 2022 revealed that only 17% of tech CEOs are female. According to the World Economic Forum’s 2022 Global Gender Gap report – women represent just 36.9% of leadership roles. Again…Why?

Technical Review 105

Technical Review CTO Coach Startups Feedback Software 105

Radical Product

NOVEMBER 30, 2018

It could be through the work of your non-profit, the research you’re conducting, through freelance services you’re offering, or even by remodelling the kitchen for your family. Consequently, you can apply product tools (Vision, Strategy, Roadmap, Execution and Measurement) to any product you’re building, to create change more effectively.

User Testing 40

User Testing Data Visualization Research Software Feedback Software 40

Business of Software Conference

JUNE 20, 2019

Founder Peldi has attended Business of Software every year since 2010, and has 5 BoS talks to his name. They are archetypal BoS talks: honest, full of insight, and give you a peek behind the curtain at the inner workings of a successful SaaS company. I even left a bunch of slack channels for different projects, different teams.

CTO Coach 87

CTO Coach Research Software Feedback Software Weak Development Team 87

UX Studio

SEPTEMBER 20, 2023

Lisa leads the Product design team at make.com , the revolutionary visual platform that enables users to design, build, and automate anything without coding. I am in Prague this week, so I am really lucky to work with a team of designers here. So I’m doing great. So that’s how I would describe myself.

Research Software 76

Research Software Feedback Software User Testing Product Research 76

Business of Software Conference

FEBRUARY 28, 2022

In the neutral corner… On the side of neutrality, she discusses the views of people including Demis Hassabis – DeepMind founder, Verner Vogels – Amazon CTO and others who argue broadly that technology is neutral but can be applied for good and bad. As the world’s first web developer puts it. “As The creepy line.

Technical Review 40

Technical Review Technology Systems Review Software Review 40

Gainsight

FEBRUARY 2, 2024

These are just the tools, however. As anyone who has developed a training center will tell you, the number one goal of this effort is to get people to utilize training materials. After all, there’s no point in spending weeks developing training materials for just a handful of customers.

Education 52

Education User Testing Customer Experience Research Software 52

Intercom, Inc.

JANUARY 12, 2022

That stereotypical image of a room teeming with monitors and elaborate dashboards where all the decisions are made isn’t real, and it’s high time we move away from it. The fact of the matter is that data science, as a field, is still relatively new. Any insight from data analysis will only ever be as good as the data itself.

Data Visualization 151

Data Visualization Analytic Tools Research Software Reporting Tools 151

Business of Software Conference

JULY 20, 2020

Do you empower small, agile teams? And this is the kind of dramatic shifts that have been created in the assumptions by companies like Google and YouTube and Amazon Web Services and Facebook. Using all of these new technologies so I can use Amazon Web Services to build my tech stack. They formed in 2010. Upcoming Events.

Weak Development Team 75

Weak Development Team Reporting Tools Research Software Data Visualization 75

Andrew Chen

AUGUST 10, 2023

What starts as a slow boil – where the team has a well-planned roadmap, and a big vision – becomes a sudden crisis. Analytics dashboards are pulled and re-pulled, to figure out what’s going on. The team needs a new plan. – gotta love those 2010 app names). What % of users become activated?

User Testing 80

User Testing Analytic Tools Customer Experience Weak Development Team 80

Business of Software Conference

AUGUST 6, 2019

Greg Baugues, Developer Community Manager, Twilio. Today, he leads the Developer Community team at Twilio. Greg Baugues (Developer Community Manager, Twilio) – Mental Health: What You Can Do from Business of Software Conference. I’m a developer. Greg Baugues has bipolar disorder and ADHD.

Weak Development Team 12

Weak Development Team Events Data Visualization Healthcare 12

Business of Software Conference

DECEMBER 14, 2023

In his 2010 talk, Smart Bear and WP Engine founder Jason Cohen talks about the proverbial ‘rules of business’ and many varying pieces of advice founders get – often from well-meaning mentors and experts. Rule Worth Breaking #5: You shouldn’t make big decisions without substantial data to back them up.

Software Review 64

Software Review Weak Development Team User Testing Customer Experience 64

Business of Software Conference

JUNE 5, 2019

In this talk, Carl talks about how PrecisionLender use AI to offer a valuable service to their customers, and what he sees as the future of AI. And as we’re working through, building our product, we released it January 1st 2010 and since then we’ve added probably 250 banks around the world. We had made a bad hire.

Feedback Software 40

Feedback Software Research Software Reporting Tools Data Visualization 40

Business of Software Conference

MARCH 11, 2020

Originally software engineer, long time ago no one on my team believes that anymore that I ever coded and then have started five companies and Drift is the fifth. So it was always like and I finally I sold it in before I started Performable like 2010 and because I never thought it was a business. ML : Describe David Cancel.

CTO Coach 52

CTO Coach Weak Development Team User Testing Customer Experience 52

Business of Software Conference

SEPTEMBER 3, 2019

We thought ‘Hey we’re on the right trajectory’ and then 2009 came and we thought ‘Oh crap this is going somewhere very bad.’ All of a sudden magically out of nowhere they said ‘Hey you know we’d like to do an article’, because it came time for renewal and we’re like ‘Well we’re poor’. They did a cool article.

Marketing 40

Marketing Analytic Tools Research Software Technical Review 40

Business of Software Conference

JULY 26, 2016

Mikey Trafton: How To Manage Your Badass Team. Bethany Pagels-Minor: The Many Flavors Of Agile – What’s The Right One For Your Team? Alison Coward: Designing High-Performing Teams. Wade Foster: Building Operating Cadence With Remote Teams. Jane Austin: 10 Easy Ways To Irritate Your Design Team.

Weak Development Team 70

Weak Development Team Data Visualization Customer Feedback Customer Experience 70

Mironov Consulting

JANUARY 8, 2020

We’ve relearned over the last few years that products can have unintended side effects, and that bad actors can misuse good products. For instance: Child-focused online game streaming services have become hunting grounds for predators. As product professionals, we’re often not taking time to anticipate bad outcomes. What To Do?

Weak Development Team 85

Weak Development Team Reporting Tools User Testing Analytic Tools 85

Intercom, Inc.

AUGUST 25, 2022

Mark is an award-winning journalist and digital media innovator with a career in broadcast news that spawns over 20 years – from his very first report on a prison riot in Dublin, to his award-winning reporting from war-torn Afghanistan. We were still the poor people of Europe. It kind of felt like the oxygen that surrounded us.

Reporting Tools 208

Reporting Tools Feedback Software Artificial Inteligence Data Visualization 208