Intercom, Inc.

JUNE 16, 2020

In 2010, leading management thinker Roger Martin declared we’re entering the age of “customer capitalism.” Public feedback channels like social media and crowd-sourced reviews, just one example of customers’ power, are keeping companies honest. The era of customer capitalism.

Customer Experience 237

Customer Experience User Testing Reporting Tools Customer Feedback 237

bpma ProductHub

JUNE 30, 2017

To quote another icon of business, Steve Job said, “You’ve got to start with the customer experience and work back toward the technology, not the other way around.” He has more than 25 years of practical experience in high technology product management, product marketing, marketing communications and sales.

User Testing 150

User Testing Customer Experience Customer Feedback Research Software 150

UX Studio: Product Management

JULY 5, 2021

Since 2013, UX studio has been diligently working on helping rising startups and established companies create impactful digital products through intelligent design solutions. . We use Slack, Jira, Zeplin, and other collaboration tools to share work-related updates, set up meetings, and showcase design and research findings. .

Research Software 82

Research Software Analytic Tools Feedback Software User Testing 82

Usersnap

OCTOBER 3, 2023

Positive UX differentiates products, prevents dissatisfaction-driven churn, and validates decisions through data-driven insights. Happiness This metric evaluates user satisfaction and emotional response via surveys, feedback forms , and NPS ratings. This feedback can then guide enhancements.

Customer Experience 59

Customer Experience Customer Feedback User Experience User Testing 59

The Product Coalition

MARCH 22, 2021

In the startup world, making software user-friendly and easy to use has become a real trend lately. These fields include web design, mobile app development, SaaS, and even B2B products. The projects there range from a music marketplace to a pet health tracking app. It is proven to be an effective system.

UX 95

UX Research Software Feedback Software User Testing 95

Intercom, Inc.

OCTOBER 8, 2020

She was Trello ’s very first sales hire in 2010, built the company’s sales and account management teams, and was instrumental in scaling its business from 5 million to 25 million users within two years. For comparison, she reaches for an example outside the software world: car manufacturer, Tesla.

Software Review 205

Software Review Enterprise Technical Review User Testing 205

Usersnap

JUNE 2, 2022

Recognizing and improving upon this customer feedback is where a CES survey comes in handy! Researchers with the Corporate Executive Board discovered in 2010 that the more effort exerted by customers, the lower their level of customer loyalty. In general, since numbers 5-7 indicate positive responses, a score above 5 is good.

Product Research 52

Product Research Customer Experience User Testing User Friction 52

Mind the Product

AUGUST 19, 2019

But with machine learning the solution itself is so exciting and novel that it’s tempting to forget to ask yourself why you need it in the first place. An ML system would probably catch more mistakes but would be far more expensive to build. Take a look at the image below of Instagram in 2010. Lesson 4: Find Counter Metrics.

Artificial Inteligence 177

Artificial Inteligence Data Visualization Product Research Reporting Tools 177

The Product Coalition

MAY 27, 2020

Bringing in fresh energy and creativity, we create space for everyone to be involved in shaping the future and making a positive impact.” What brought you to ‘agile?’ “ Christiaan : A friend of mine started a software company. He sold solutions, I developed them. In 2010 I worked as a project manager for a web agency.

Agile 78

Agile Feedback Software Research Software User Testing 78

Intercom, Inc.

JULY 11, 2019

Since 2010, he’s helped the company grow to more than 40,000 customers and helped scale the support team to more than 500 employees to assist those users. Move away from this concept and toward the idea of a flywheel instead: feeding energy back into the system instead of success rates diminishing over time.

Customer Experience 188

Customer Experience User Testing Research Software Customer Feedback 188

Intercom, Inc.

APRIL 22, 2019

His new venture focuses on creating a central knowledge network for scaling businesses so that employees aren’t wasting hours by chasing down important resources and company history scattered across a host of apps like Google Docs, SharePoint sites, Evernote and more. Faking the human interaction with AI can hurt you.

Customer Experience 156

Customer Experience User Testing Analytic Tools Feedback Software 156

Nulab

SEPTEMBER 5, 2019

Chat apps, project management tools, and other collaborative software are all common ways that global teams interface across offices. Our teams and our products depend on regular use, feedback, and iteration to improve. Nulab teams now work every day to create products that benefit teams just like ours. Final thoughts.

Feedback Software 75

Feedback Software Construction Vision Workshop 75

The Product Coalition

SEPTEMBER 2, 2019

And Google Wave is a universal communication platform that appeared in 2010 and was closed in 2012, as nobody could understand what it was or how to use it. It’s obvious that these tools were developed with little or no customer participation. they don’t get any feedback to understand whether or not they’re on the right track.

User Testing 60

User Testing Customer Feedback Product Research Customer Experience 60

Intercom, Inc.

FEBRUARY 6, 2020

Since then, she’s helped grow the Udemy’s B2B SaaS arm to more than 5,000 enterprise customers, which include the likes of Pinterest, Adidas, and General Mills. When Eren Bali founded Udemy in 2010, he had a vision for what the marketplace would be: a place where anyone could teach and learn anything.

Feedback Software 243

Feedback Software Analytic Tools Research Software Data Visualization 243

Mixpanel

SEPTEMBER 11, 2019

Speaking about the rollout in 2010, Facebook executive Adam Mosseri said his team stuck to their guns because their experience and intuition told them that it was a good strategy – even in the absence of supporting data, and with a backlash from users. Has there been positive or negative user feedback for your product?

Data Visualization 95

Data Visualization User Testing Product Research Analytic Tools 95

Business of Software Conference

JUNE 5, 2019

Carl Ryden has been a regular attendee at Business of Software Conferences for a long time. Carl Ryden (Founder, PrecisionLender) – Build Iron Man Suits Not Terminators from Business of Software Conference. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates?

Feedback Software 40

Feedback Software Research Software Reporting Tools Data Visualization 40

The Product Coalition

OCTOBER 11, 2019

I understand that few developers ever want to hear people criticize their apps, but if you want your product to sell, you’ll have to accept what’s coming at you. when they presented Google Wave in 2010, because no one really understood what the hell it was and how it was supposed to work. It happened to Google (imagine that!)

User Testing 60

User Testing Customer Feedback Customer Experience Feedback Software 60

Mind the Product

MARCH 7, 2017

Or “ How to Manage Software Development in Teams who Think Nothing Like you “ Product management has two diversity problems. Consider a Thai software engineer who got offended by a Russian-American engineer’s comment on his pull request and then refused to work with him ever again. 2: Abandon Leadership Colonialism.

Weak Development Team 137

Weak Development Team Product Management Product Manager Management 137

UX Studio

JANUARY 30, 2018

Even though the term “gamification” made its appearance in 2008, it didn’t gain popularity until 2010. and much more… Gamification sounds like a superpower, a magical tool that fixes almost everything. Dropbox knows how frustrated users may get when they need to put extra cognitive effort into learning a new system.

UX 61

UX Customer Experience Feedback Software Systems Review 61

ProductPlan

NOVEMBER 19, 2019

You’re a product manager working for a software startup, and you’ve come up with an idea for a new app. The investors are so enthusiastic about the app’s potential that they greenlight all of the funding your team will need to develop it. It received plenty of positive news coverage when it went live.

User Testing 47

User Testing Research Software Feedback Software Software Review 47

Mind the Product

MAY 16, 2018

This whitepaper shares data from 486 publicly-traded companies over a 30-month period from July 2010 to January 2013 that shows a link between self-awareness and business performance. Recently I worked with a product manager who was in a very dry, technical position in an aggressive organisational culture that he was very unhappy in.

Weak Development Team 79

Weak Development Team Automotive Data Visualization Feedback Software 79

Business of Software Conference

FEBRUARY 16, 2021

We caught up with him following the announcement of an $11 million funding round for the 13 year old SaaS business which he describes as, ‘Seedstrapped’. Food for thought for anyone on the Long, Slow SaaS Ramp of Death…. It’s Mark Littlewood, from Business of Software. And I was a software developer before.

Feedback Software 59

Feedback Software Weak Development Team Customer Communications Customer Experience 59

Mixpanel

SEPTEMBER 11, 2019

Speaking about the rollout in 2010, Facebook executive Adam Mosseri said his team stuck to their guns because their experience and intuition told them that it was a good strategy – even in the absence of supporting data, and with a backlash from users. Has there been positive or negative user feedback for your product?

Data Visualization 40

Data Visualization User Testing Product Research Analytic Tools 40

Gainsight

FEBRUARY 2, 2024

Technology companies are producing more complex software, which can often overwhelm customers during the onboarding process. As a result, it’s common for these customers to quickly abandon new platforms. These are just the tools, however. They’re not just creating great users of their software.

Education 52

Education User Testing Customer Experience Research Software 52

Intercom, Inc.

AUGUST 26, 2021

Karen Peacock: So Intercom is and will be the modern customer communication platform. Eoghan McCabe: Around 2010, near the end of the growth curve for the world wide web, connecting with businesses online as a consumer started to make for a pretty crappy, spammy, and transactional experience. It was an error-tracking app.

Feedback Software 223

Feedback Software Analytic Tools Customer Communications Data Visualization 223

UX Planet

FEBRUARY 26, 2024

Conclusions Background Context Overview of Hiring Practices Some digital companies, during the recruitment process to fill positions like: UX Designer UX/UI — UI/UX Designer Product Designer Lead Head of Director of UX Researcher* usually require a challenge at the second step, other times as first step.

User Testing 98

User Testing Research Software Data Visualization Feedback Software 98

UX Planet

JANUARY 23, 2024

The Kin is what happens when you design a piece of technology to be “cool” rather than useful. Microsoft saw Apple and Facebook being the cool things in 2010 with their smartphone and their social network, so they made a “smartphone” that was “built for social media” but ended up being neither. By 2012, Facebook was no longer cool.

Feedback Software 93

Feedback Software User Testing Customer Experience Customer Feedback 93

UX Studio

SEPTEMBER 20, 2023

Lisa leads the Product design team at make.com , the revolutionary visual platform that enables users to design, build, and automate anything without coding. As designers and researchers, how can we create space and solutions that promote calmness and focus? I don’t mean a separate app, but in the thing you work on today.

Research Software 75

Research Software Feedback Software User Testing Product Research 75

Intercom, Inc.

OCTOBER 29, 2020

Frequent touch points and positive interactions will create strong relationships and build customer loyalty. I moved out to the East Coast of the US to go to Harvard where I majored in applied math with a focus on decision systems and artificial intelligence before it was cool. Make it easy for customers to talk to you, and vice versa.

Feedback Software 209

Feedback Software Research Software User Testing Reporting Tools 209

Userpilot

MARCH 7, 2024

Also – a study by Paychex from December 2018 found that 33% of women in technology have considered changing careers because of male colleagues. Melissa Kwan : “I quit my job in SAP and wanted to start a company that uses technology. It was an iPad interactive brochure and sales tool for sales centres. What’s your story?

Technical Review 105

Technical Review CTO Coach Startups Feedback Software 105

Mind the Product

DECEMBER 12, 2019

We need to experiment with how to package and position ourselves, to form career hypotheses, and then build feedback systems to evaluate our career progress. Take a moment to position yourself as a product leader, using the simple model below. I could not position myself so clearly 20 years ago.

User Testing 126

User Testing Feedback Software Entertainment Leadership 126

Intercom, Inc.

AUGUST 19, 2021

” Des: If you quit Intercom tomorrow and joined Quasi-corp, which is doing a fantastic expense-tracking platform, how would you get a sense of whether it’s a fast company or not? For us in building software, that’s how fast we’re executing. Whatever the tool is, many decisions can be made async.

Reporting Tools 178

Reporting Tools Technical Advisors Feedback Software Data Visualization 178

Mind the Product

DECEMBER 2, 2016

They’re confusing to use, painstakingly slow, less secure than the alternatives, and aren’t even the best solution for consumers.” The companies’ solution had been decided behind closed doors, but if they had been listening to their customers, they would have realized that the 10 second processing time was a deal breaker. No excuses.

User Testing 70

User Testing Customer Feedback Customer Experience Feedback Software 70

Userpilot

SEPTEMBER 18, 2020

” – I heard a CEO of a SaaS sales tool ask me and I cringed a little. What do you need to do to see the value of this tool? You can now use your in-app experience layer to onboard your activated users onto your secondary features, power users, and advocates. “Should we just do a product tour?”

Onboarding KPIs 105

Onboarding KPIs Education Analytic Tools Feedback Software 105

Business of Software Conference

NOVEMBER 26, 2018

Rahul Vohra (Founder/CEO, Superhuman) – The Product-Market Fit Engine from Business of Software Conference. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? She is very open minded about new products and keeps up to date with technology. Upcoming Events.

User Testing 103

User Testing Engineering Product Marketing Feedback Software 103

Intercom, Inc.

JANUARY 18, 2023

Despite the influx of new technology and devices making their way into classrooms each year – (permitted or not!) – plenty of teachers and parents remained skeptical about the role technology could play. Many apps and companies gained notoriety during the pandemic, but only the tools that prove their efficacy are going to thrive.

Feedback Software 205

Feedback Software User Testing Education Customer Experience 205

The Product Coalition

OCTOBER 9, 2018

Network effects and Feedback loops?—?the Betamax was the better technology and Sony had first mover advantage. What I had witnessed was a platform based network effect kicked off by a small advantage. The small advantage was then accentuated by a positive feedback loop. a VCR) in the home. What happened?

Product Research 60

Product Research Feedback Loop Feedback Software User Testing 60