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From marketplace to SaaS business: How Udemy acquired 80% of the Fortune 100

Intercom, Inc.

When Eren Bali founded Udemy in 2010, he had a vision for what the marketplace would be: a place where anyone could teach and learn anything. And it’s an advantage that traditional corporate learning platforms simply can’t replicate. Just look at the world of marketing: there are now more than 7,000 tools , up from a mere 150 in 2011.

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The key to fierce customer loyalty? Your support team.

Intercom, Inc.

In 2010, leading management thinker Roger Martin declared we’re entering the age of “customer capitalism.” In this world, 10-hour customer service calls – thank you, Zappos – are not just a sign of customer care but, frankly, good for business. The era of customer capitalism. Support leaders know this isn’t true.

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5 Machine Learning Lessons for Product Managers

Mind the Product

According to Crunchbase, in 2018 there were 5,000 startups relying on machine learning for their main and ancillary applications, products, and services. trillion to global GDP, “making it the biggest commercial opportunity in today’s fast changing economy”, according to a recent report by PwC. Lesson 4: Find Counter Metrics.

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Telerik Retiring: Alternatives and Next Steps for Software Usage Analytics Customers

Revulytics

The Telerik Platform is retiring on May 10, 2018 (“retiring products that have served their purpose”). This leaves users of Telerik Analytics (formerly EQATEC Analytics) in a bit of a jam as they seek an alternative software usage analytics platform. Platform Support and Easy Integration You Need.

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He helped shape WallStreetBets. Now Kevin Xu is betting on his own social app.

Mixpanel

So I revived one of my old Reddit accounts I made back in 2010, Sir Jack, to post something like, “Here’s my 20x gains in four months.” And other platforms can’t really provide this, so I’ve made it the core thesis of AfterHour. For example, we are building features around earnings reports and price targets.

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What is Self-Awareness and why Should you Care?

Mind the Product

In just over five years, Ford was reporting $20 billion in profits and was the only automotive company in the US to avoid a government bail-out. This whitepaper shares data from 486 publicly-traded companies over a 30-month period from July 2010 to January 2013 that shows a link between self-awareness and business performance.

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What is Secondary and Tertiary Onboarding, and Why You Should See Onboarding As a Continuous Education Loop

Userpilot

” – I heard a CEO of a SaaS sales tool ask me and I cringed a little. What do you need to do to see the value of this tool? You don’t need to show them how to invite their team members, group accounts by brand, use post engagement analytics, or generate client reports – not just yet.