Intercom, Inc.

AUGUST 25, 2021

We have achieved a great deal in the past decade – we have built a lot of great product , hired hundreds of wonderful people , and helped thousands of amazing companies form lasting relationships with their own customers. It’s in our nature to look forward, to focus on shipping , to keep innovating and providing value.

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Data Visualization Customer Experience Onboarding KPIs User Friction 220

Userpilot

JANUARY 10, 2022

Customer Success is a core growth driver for any SaaS business. In 2022, when the SaaS market is crowded with tons of similar products, the best ones are those who delight their customers regularly. Are still wondering how to keep your customers and make them love your product? What is customer success? No worries!

Feedback Software 89

Feedback Software Analytic Tools Research Software User Testing 89

UX Planet

APRIL 29, 2024

Most of us viewed it as a functional product that provides value to users, even if it’s not perfect. It promoted frequently releasing software to get feedback and improve the product. It was understood as the smallest release of a product that adds value to its customers. We all gave different answers.

User Testing 74

User Testing Customer Experience Feedback Software Product Research 74

UX Planet

FEBRUARY 13, 2024

In 2011 I was a UX Designer in a design studio. To make things worse, the Scrum sprint does not include contact with users, so there is no way to validate the quality of the user experience. If you haven’t read the manifesto, you should, it’s short and insightful. The generic user became a persona.

Agile 86

Agile Weak Development Team Product Research User Testing 86

Intercom, Inc.

FEBRUARY 6, 2020

Today Udemy for Business boasts 80% of the Fortune 100 – the top 100 largest US companies by revenue – as customers. At the helm of Udemy for Business’ customer acquisition machine is their VP of Marketing Yvonne Chen. Just look at the world of marketing: there are now more than 7,000 tools , up from a mere 150 in 2011.

Feedback Software 243

Feedback Software Analytic Tools Research Software Data Visualization 243

Revulytics

JUNE 8, 2017

Marketing technology budgets have soared as CMOs take ownership of the crucial customer-facing software that powers digital transformations. And it’s harder to ensure meaningful investments in a technology landscape that has exploded over the last six years – from 150 vendors in 2011 to nearly 5,000, according MarTech Today.

Data Visualization 73

Data Visualization Analytic Tools Customer Feedback Feedback Software 73

The Product Coalition

MARCH 14, 2023

It is based on the principles of lean manufacturing and focuses on creating products that meet customer needs while minimizing resources and time. Lean product development is a methodology that aims to create products that are of high quality, meet customer needs, and are delivered on time and within budget.

User Testing 109

User Testing Feedback Software Product Research Development 109

NextBigWhat

MAY 16, 2021

The strategies used to grow from 0-600K users in 3 years. 1) Zapier, founded in 2011 by CEO Wade Foster, lets you connect different web applications to perform certain actions without the need of a human (with automation). 2) Strategy 1: Observe Customer Hangouts. Foster interacted in product forums.

Feedback Software 105

Feedback Software User Testing Customer Feedback Customer Experience 105

Johanna Rothman

MARCH 21, 2024

Sure, if a team reduces its feedback loops, the team will learn faster. In addition, more frequent customer and internal feedback can help create a better product. Back in 2011, I wrote this article: Agile Has Not Crossed the Chasm, A Contrarian View. That's the bounce-back to pre-agile ways of working. Limit your WIP.

Software Review 95

Software Review Agile Product Research Feedback Loop 95

UX Planet

FEBRUARY 26, 2024

A glimpse into a candidate’s design process Design challenges can indeed give some insight into a candidate’s design process. However, without adequate feedback or dialogue, candidates may not have the opportunity to fully explain their thought process or the rationale behind their design decisions.

Research Software 80

Research Software Feedback Software User Testing Data Visualization 80

Intercom, Inc.

JUNE 1, 2018

The most important tasks for any early stage startup are to write code and talk to users. About 50 percent of my time was spent communicating with potential users, whether that was asking them to try Intercom over email, meeting them at conferences, responding to them in blog comments or talking to them on Hacker News. Absolutely not.

Startups 201

Startups Feedback Software Marketing Strategy 201

Alchemer Mobile

NOVEMBER 25, 2019

How do you know what your customers need and want? In this webinar, Robi Ganguly, CEO and Co-Founder, Apptentive and Ben Johnson, VP Mobile Strategy, Rightpoint will cover the essentials to have in place both pre- and post-launch in order to provide the best customer experience possible.

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Feedback Software Research Software User Testing Customer Experience 147

The Product Coalition

FEBRUARY 1, 2022

Pivoting done well means the team doesn’t lose direction and can build on the insights for new product development. A product or feature might have been successful at the time of release, but technical capabilities improve and user expectations evolve. The game “Glitch” was the first product launched in 2011.

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Weak Development Team Technical Review Workshop Customer Feedback 121

UX Planet

APRIL 30, 2024

When you misunderstand or dismiss the design agenda, limit user empathy, or resort to mediocre dark pattern solutions, even the best designers in the market won’t make your users any “happier”. Furthermore, valuable insights can be gleaned from sources beyond traditional design literature.

Startups 52

Startups Reporting Tools Research Software User Testing 52

The Product Coalition

SEPTEMBER 2, 2019

It was launched in 2011 and went broke in 2013 because people didn’t buy the product. It’s obvious that these tools were developed with little or no customer participation. Customers didn’t understand the app’s value, and sales were low. This is a famous quote from Steve Blank, the founder of the customer development approach.

User Testing 60

User Testing Customer Feedback Product Research Customer Experience 60

Intercom, Inc.

OCTOBER 9, 2019

However, the book that has given me the most insight into the nature of my work is somewhat unlikely – psychologist Daniel Kahneman ’s non-fiction bestseller Thinking, Fast and Slow. Thinking, fast and slow, in product management. What, you might wonder, does this have to do with product management?

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Reporting Tools Product Management Product Manager Research Software 201

Mind the Product

SEPTEMBER 27, 2019

Design Systems, including Material Design , have been popular in the tech industry since around 2011, and provide designers and developers with a set of guidelines and components that govern how a product should feel. By 2015, Material Design had attracted many thousands of users. Research in the Beginning.

User Testing 81

User Testing Research Software Data Visualization Product Research 81

Gainsight

OCTOBER 23, 2019

The critical role played by customer success (CS) teams is well known, as is the importance of the customer success software powering these teams. But, could thinking about customer success software as a category be leading us down the wrong path? Understanding the Customer Success Software Market. Here’s why.

Analytic Tools 60

Analytic Tools Research Software Feedback Software Customer Communications 60

The Product Coalition

APRIL 7, 2021

Today, many brands realize the urgent demand for having their own mobile application to be tightly connected with their customers and run their businesses online more successfully. Also, the company has received many positive customer reviews on Clutch and GoodFirms. Miquido Miquido was founded in Krakow in 2011 as a software house.

Research Software 113

Research Software Feedback Software Artificial Inteligence User Testing 113

Userpilot

MARCH 29, 2022

Several SaaS experts are raving about this ‘go-to-strategy’ that promises to boost customer engagement and satisfaction by making the ‘product’ the hero of everything the organization does. This end-user-focused model leverages and enhances the capabilities of the product to convert users into customers.

Feedback Software 86

Feedback Software Onboarding KPIs User Testing Strategy 86

Mind the Product

SEPTEMBER 27, 2019

Design Systems, including Material Design , have been popular in the tech industry since around 2011, and provide designers and developers with a set of guidelines and components that govern how a product should feel. By 2015, Material Design had attracted many thousands of users. Research in the Beginning.

Research Software 88

Research Software User Testing Data Visualization Product Research 88

Intercom, Inc.

JUNE 20, 2018

As Intercom’s customer base moved upmarket, it became increasingly obvious to us in Sales that what worked well in our product for early-stage startups didn’t for larger companies. But we quickly realized that the job of sales at Intercom is two-fold: to drive revenue for the company and be the voice of our customers.

Feedback Software 199

Feedback Software Product Research User Testing Feedback Loop 199

Intercom, Inc.

MAY 17, 2018

In short, JTBD is a research process that helps uncover a customer’s motivation for buying your product – the “job” your product is“hired” to complete. Bob’s appeared on our podcast to talk JTBD previously , and I welcomed him back to talk about how we can continue getting better at unpacking customer motivations.

User Testing 202

User Testing Customer Experience Reporting Tools Research Software 202

freshtrax

JULY 23, 2019

Looking at quantified insights, however, shows us what conditions facilitate the demands of daily life in Japan, and we can begin to understand consumers as individuals whose lives have a margin for change and innovation. Guinness World Records, 2011 ). share of users compared to Spotify’s 16.5% million daily users.

User Testing 88

User Testing Data Visualization Customer Feedback Product Research 88

The Product Coalition

MARCH 13, 2022

Photo by Pixabay on Pexels When I joined eBay back in 2011, the largest group on the Israeli R&D center was actually a content operations group. Your Customers Don’t Want Your Product Of course, eventually, they do. And the customers are left confused. Here’s how to use your product demo smartly, and avoid demo abuse.

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Feedback Software Demo Data Visualization User Testing 153

Intercom, Inc.

DECEMBER 28, 2022

For one, Eoghan McCabe , our Co-founder and Chairman, returned to the role of CEO , the position he had held from our founding in 2011 until 2020 – and he is bringing a renewed focus on the customer service space, so you can expect to see even more innovation from us in that area. Luckily, customer service teams are a resilient bunch.

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Reporting Tools Technical Review ChatGPT Customer Experience 118

UX Planet

JANUARY 23, 2024

In 2011, right as Facebook was at the peak of their upward momentum, public sentiment was beginning to turn against the company for the first time, less than a year after The Social Network came out. But, by 2011, social networks were an appliance, not a nightclub. A rather shorter cautionary tale is that of Google Plus.

Feedback Software 63

Feedback Software User Testing Customer Experience Customer Feedback 63

UX Studio: Product Management

JULY 12, 2021

An award-winning global agency with broad expertise, including user-centric eCommerce web design. One of our most treasured collaborations in the past was designing a custom eCommerce website for a high-end fashion store. Strategic brand communication with custom web design delivered by eCommerce web designers and developers.

Research Software 92

Research Software Data Visualization Feedback Software Analytic Tools 92

Mixpanel

AUGUST 7, 2018

In a 2016 interview , Hinge founder and CEO Justin McLeod told Vanity Fair that its dating apocalypse article had spurred a rigorous interrogation of the value of swiping to Hinge’s users and its impact on their lives. Communing with customers. Tim’s early work in customer service deeply informed his career in product.

Data Visualization 65

Data Visualization Customer Feedback User Testing Customer Experience 65

Intercom, Inc.

JANUARY 16, 2020

Here are five quick takeaways: In 2011, Forbes Magazine called RealtimeBoard (Miro’s previous iteration) “a virtual whiteboard on steroids” We chatted to Andrey about this description to see if the shoe still fits today. In our discussion we unpack what this means for them as a company and for their customers.

Research Software 249

Research Software Data Visualization User Testing Customer Experience 249

Userpilot

MARCH 7, 2022

Product Experience is not only the product itself: it’s Customer Success, Service, experience with the website, time to value. Product experience (sometimes referred to as PX) relates to the part of the overall user experience that takes place inside your product. That’s the difference between customer support versus customer success.

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Analytic Tools Data Visualization Reporting Tools Technical Review 124

UX Planet

FEBRUARY 26, 2024

Wikipedia and this youtube video uploaded in 2011 [link] The term “design challenge” is simply the evolution/adaptation of the term “spec work” applied to the digital context. Furthermore, these comments critique the lack of insight into candidates’ processes in take-home challenges. Findings Themes 1.Distrust

User Testing 88

User Testing Research Software Data Visualization Feedback Software 88

Lenny Rachitsky

FEBRUARY 13, 2024

What if we annoy users? Reddit ’s users flipped out. This changed in 2023, when Randy Gao, Simon Huang, and Minah Jung comprehensively reviewed the top methods , combining insights from dozens of papers to make sense of WTP. Their analysis builds on a compelling 2019 WTP field study and an in-depth comparison from 2011.

Data Visualization 101

Data Visualization Product Research User Testing Research Software 101

Intercom, Inc.

JANUARY 18, 2023

Massive online open course platforms must create a supportive and simple environment to make sure users enjoy the experience and get actual value from the apps. To provide amazing experiences for their users, learner-driven businesses need to find the right metrics and continuously seek out customer feedback.

Feedback Software 205

Feedback Software User Testing Education Customer Experience 205

Sachin Rekhi

MAY 7, 2022

His 2011 book, The Lean Startup , has become a New York Times best seller, selling millions of copies to aspirational entrepreneurs. The only way to know that you have a real business is to start with an already existing customer, so you should build your company by improving on recognizable products already offered by successful competitors.”

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Weak Development Team Reporting Tools Advertising Startups 112

Userpilot

SEPTEMBER 4, 2023

At the upcoming Product Drive Conference, seasoned entrepreneur Melissa Kwan will share invaluable insights in her talk on the potential pitfalls of over-relying on blue ocean strategy. Key metrics like revenue growth, customer acquisition costs, and net promoter score can indicate the success of a blue ocean strategy.

Analytic Tools 61

Analytic Tools Data Visualization Feedback Software User Testing 61

UX Studio: Product Management

DECEMBER 7, 2022

Award-winning UX design agency, helping businesses to create impactful platforms and seamless user experiences for all industries. UX studio is a UX design firm specializing in user experience research, founded by Dávid Pásztor in 2013. NN/g is well-known for its user-centered approach with 25 years of experience behind them.

User Testing 52

User Testing Research Software Product Research UX 52