2011 Feedback Loop Feedback Software 
Intercom, Inc.
FEBRUARY 6, 2020
Since then, she’s helped grow the Udemy’s B2B SaaS arm to more than 5,000 enterprise customers, which include the likes of Pinterest, Adidas, and General Mills. You could take a course on how to play guitar, paint with watercolors, create a website, or build your own mobile app – all in one place.
Intercom, Inc.
JUNE 20, 2018
We were laser-focused on helping everyone buy Intercom and nailing the fundamentals of SaaS sales. We had to look at the problems our new customers needed to solve with fresh eyes and build a healthy partnership with Product to turn these roadblocks in the sales cycle into solutions that customers would love.
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Johanna Rothman
MARCH 21, 2024
Sure, if a team reduces its feedback loops, the team will learn faster. In addition, more frequent customer and internal feedback can help create a better product. Back in 2011, I wrote this article: Agile Has Not Crossed the Chasm, A Contrarian View. That's the bounce-back to pre-agile ways of working. Limit your WIP.
The Product Coalition
FEBRUARY 18, 2019
In the business world, “vaporous” is an insightful description of the Toyota Production System. The “Lean Startup” Eric Ries put a taxonomy behind what it means to be a highly mobile learning organization with his 2011 book. A similar story plays out with the German Blitzkrieg in WWII and in many other business and military settings.
Split
JULY 30, 2020
For years, I’ve focused my efforts on sustainability in software delivery practices. These “new” ways of making software made sense to me because they significantly reduced the cost of making change at scale, whether measured in time, talent, or treasure. Instead, we need to re-visit how adaptability is truly achieved.
The Product Coalition
MAY 6, 2019
In 2011, his article “ The Use of Knowledge in Society ” was selected as one of the top 20 articles published in The American Economic Review during its first 100 years. Rather, it’s a question of how the total information known by the actors in the system can most efficiently be used.
The Product Coalition
AUGUST 1, 2019
The few widely-available definitions This is the closest thing to a widely accepted definition of a Product Manager This Venn diagram from Martin Eriksson’s 2011 blog post is one of the most frequently cited definitions on any piece which explores the nature of the Product Management role. and has to work with what has been ‘given’.
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