UserVoice

JULY 31, 2017

Mine the Data. Mine the Data. Whether your company uses a human touch during its onboarding efforts or offers a strictly digital path to proficiency for your product, there are a number of data points that you can harvest for your own product-specific insights. 5 Easy Ways To Collect Feedback During Onboarding.

Customer Feedback 177

Customer Feedback Data Visualization User Testing Customer Experience 177

The Product Coalition

DECEMBER 22, 2022

Software-as-a-service (SaaS) models, which operate on a subscription basis and are centralized and situated on a remote cloud network, are increasingly popular with businesses for a variety of factors, including flexibility and affordability. Saas startups that provide software as a service have a good delivery model. What Is Saas? — Brief

Analytic Tools 147

Analytic Tools Data Visualization Reporting Tools Startups 147

Userpilot

JANUARY 12, 2024

Graphs and charts are a great way to display statistics and visualize data points. As we move deeper into the era of data, data visualization is even more important. It helps product managers motivate teams to action, impress stakeholders, and quickly derive actionable insights. A horizontal funnel chart.

Data Visualization 105

Data Visualization Analytic Tools Onboarding KPIs Research Software 105

The Product Guy

DECEMBER 15, 2019

Under her leadership, Vydia’s Product team has successfully launched a record number of robust features in 2019, elevating the company’s services in content supply chain, rights management, analytics, and payments.

Technical Advisors 370

Technical Advisors Analytic Tools Product Management Product Manager 370

Mind the Product

SEPTEMBER 27, 2019

The research mostly focused on prototyping and exploring visual concepts, but little was done in the realm of talking to end users and customers. While these efforts brought some beautiful, iconic visuals to life, they didn’t provide insight into how their users really interacted with the design system.

User Testing 135

User Testing Research Software Data Visualization Product Research 135

The Product Coalition

SEPTEMBER 2, 2021

From blockchain ledgers for open banking and financial inclusion, artificial intelligence algorithms, biometric verification, and voice-driven interfaces to big data analytics to machine learning?—?fintech Born back in 2015 in New York, this fintech solution is still impressive, fast-evolving, and actual for a modern human.

Analytic Tools 141

Analytic Tools Data Visualization Artificial Inteligence Startups 141

Mixpanel

JANUARY 12, 2023

It’s absolutely rooted in the empirical data that gives an objective understanding of your customers’ paint points and desires. And just like a product process, you need data to create something great. From customer research to monitoring and iteration, good copywriting is rooted in data. It’s a product unto itself.

Data Visualization 115

Data Visualization User Testing Product Research Research Software 115

Mind the Product

DECEMBER 5, 2018

Jon Noronha joined the product team for Microsoft’s Bing search engine in 2011 when the product, as he puts it, was “in a big hole” As the years went by, however, that turned around, and in late 2015, Microsoft reported that Bing had become profitable. Have a data scientist or statistician join the team.

Data Visualization 164

Data Visualization Analytic Tools Reporting Tools Product Research 164

Intercom, Inc.

MAY 24, 2018

When used correctly, data can powerfully enrich sales and marketing efforts and help any business fuel growth. But all too often, companies fall into the trap of using partial or old data to drive major decisions. Companies commonly make the mistake of using expired or partial data from a small subset of users to justify big decisions.

Data Visualization 182

Data Visualization Customer Experience Feedback Software B2B 182

Usersnap

AUGUST 4, 2020

Especially when looking at the tool-side of project management. I see new tools popping up every other day. With Jira and Trello – we looked at two major project management tools, their benefits and drawbacks and most importantly their main differences. Project management tools. The basics of Trello. cloud-hosted.

Data Visualization 98

Data Visualization Reporting Tools Feedback Software Research Software 98

Mind the Product

SEPTEMBER 16, 2019

In 2013, I joined Google Helpouts , an online service that connected consumers with experts through chat and video. Predictably in retrospect, Google Helpouts was met with crickets, and Google pulled the plug on it in April 2015. I’m constantly mapping the customer to their problem, to my solution. 3: Align on Decision Criteria.

User Testing 164

User Testing Product Research Data Visualization Customer Experience 164

Intercom, Inc.

AUGUST 25, 2021

We came to the belief that, yes, it was, but that the tools that were available at the time were the things holding people back. We came to see that there was great, great room for improvement and that there was an opportunity to create tools that could much better support human connection.”.

Customer Experience 220

Customer Experience Data Visualization Onboarding KPIs User Friction 220

Product Innovation Educators

AUGUST 10, 2020

Greg is the CEO of Actuation Consulting, a global provider of product management training, consulting, and advisory services to some of the world’s most well-known organizations. We use an independent statistician who conducts regression analysis on the survey data. [3:15] slightly more than half report to a C-level executive or VP.

Weak Development Team 227

Weak Development Team Product Research Reporting Tools Data Visualization 227

Mind the Product

JUNE 10, 2019

In this ProductTank London talk, Claire Parker describes how the Financial Times built internal tools for editorial use by using a product development approach. Four years ago, the FT built a newsroom analytics tool to see how customers engaged with its news stories. User Testing.

Customer Experience 153

Customer Experience Development Data Visualization User Testing 153

Mind the Product

SEPTEMBER 27, 2019

The research mostly focused on prototyping and exploring visual concepts, but little was done in the realm of talking to end users and customers. While these efforts brought some beautiful, iconic visuals to life, they didn’t provide insight into how their users really interacted with the design system.

User Testing 110

User Testing Research Software Data Visualization Product Research 110

The Product Guy

OCTOBER 9, 2018

Along the way, I have discovered several other key insights: Product strategy is ultimately a subset of business strategy. Prior to joining the product team in 2015, he worked as a traveling. This sort of hand-waving has been most prevalent in software companies, where the supposed price of strategy missteps is seen as low.

Weak Development Team 326

Weak Development Team Product Strategy Strategy Development 326

Intercom, Inc.

JANUARY 5, 2022

There are enough stories of data breaches and cyber attacks to chill even the savviest security engineer to the core. Suddenly, the team got to know SOC 2 Reports all too well and realized just how burdensome and unscalable it could become, especially for high-growth startups. And that’s where people like Adam Markowitz come in.

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

Product Management Unpacked

JUNE 23, 2020

“The paramount role of a product manager is to understand markets and empathize with consumer needs,” says Corey Grone, senior product manager of cloud data protection at iland Cloud. Grone manages a suite of products that fall under BaaS (Backup as a Service) and DRaaS (Disaster Recovery as a Service) portfolios.

Data Visualization 192

Data Visualization Customer Experience Weak Development Team Technical Review 192

Intercom, Inc.

JANUARY 16, 2020

We chatted about the company’s evolution from RealtimeBoard, a tool beloved by the UX community, to Miro – a rapidly growing SaaS innovator that boasts Dell, Netflix, Ikea, and Spotify amongst their steadily growing roster of clients. Andrey explains why embracing the professional services sector in a unique way has paid dividends.

Research Software 249

Research Software Data Visualization User Testing Customer Experience 249

The Product Coalition

JULY 10, 2023

Uncover the tools available for effective consumer-generated marketing and learn how to utilize them in your own initiatives. Product managers have the unique opportunity to extend their software products, integrate with external tools, and organically grow the product’s audience. What is consumer-generated marketing?

User Testing 112

User Testing Feedback Software Analytic Tools Data Visualization 112

Mind the Product

DECEMBER 13, 2018

Before joining Rabbit, Amanda was Chief Data & Strategy Officer at HotelTonight, the leading mobile app for last-minute hotel bookings, where she led data analytics, corporate strategy, and data engineering to create and execute data-driven growth strategies. Rapid Experimentation for Product Managers.

Analytic Tools 190

Analytic Tools Workshop Data Visualization Government 190

Intercom, Inc.

MAY 5, 2020

All of this thinking, planning and building culminated most recently in the launch last week of our App Partner and Service Partner programs , which unlocks new sales, marketing and technical opportunities for companies we collaborate with. Building a developer economy around Intercom.

Feedback Software 171

Feedback Software Data Visualization Customer Experience User Testing 171

Userpilot

MARCH 7, 2022

Brand24 wasn’t the first brand monitoring tool in the market, but they were determined to stand out from the crowd with the best Product Experience. Product Experience is not only the product itself: it’s Customer Success, Service, experience with the website, time to value. Hotjar: helps visually show how users behave on your site.

Analytic Tools 134

Analytic Tools Data Visualization Reporting Tools Technical Review 134

Intercom, Inc.

JULY 21, 2022

Along the way, we’ve interviewed trailblazers, business leaders, makers and doers to share their experience and insights on all things startup strategy, product management, design, marketing, customer experience, and much, much more. For Slack, that was clearly the engineering and dev communities, who love new tools.

Download 215

Download Feedback Software Data Visualization Customer Experience 215

Mind the Product

AUGUST 17, 2017

In 2015 they had a team of 6 people – they are now at 80. They do this by having the freedom to choose the right tools for the job at hand. If you do not have the ability to go out to suppliers and quickly bring in the tools that they offer, then you will never be as agile as you want to be.

Research Software 156

Research Software User Testing Data Visualization Weak Development Team 156

Intercom, Inc.

JULY 15, 2021

By combining Intercom’s Business Messenger with other marketing and sales tools in your tech stack, you can create scalable, sophisticated processes to de-anonymize web traffic, score potential leads, route them to the right people, and enable reps to communicate with prospects in the most effective way possible. Keep your CRM data accurate

Outbound 232

Outbound Customer Experience Data Visualization Messaging 232

Good Product Manager

APRIL 21, 2015

Product managers usually have a long list of ideas from a variety of sources – customer or sales requests, competitor products, executive “suggestions,” market research insight – and they need to figure out how to score each idea to separate the good from the bad and prioritize the good ones for development. Hope to see you there!

Product Research 74

Product Research Research Software Feedback Software User Testing 74

Product Talk

APRIL 11, 2018

I have two tools that teams can adopt to help answer this better question: the opportunity solution tree and understanding the difference between one-way door decisions and two-way door decisions. An opportunity solution tree visualizes what you are learning in discovery and the decisions you are making along the way. You aren’t.

Product Research 246

Product Research Customer Experience Software Review Feedback Software 246

Roman Pichler

AUGUST 16, 2016

The first data point on the chart is the estimated effort of the entire product backlog before any development has taken place. To arrive at the next data point, you determine the remaining effort in the product backlog at the end of the first sprint. Then draw a line between the two points.

Roadmap 193

Roadmap Customer Experience Naming Agile 193

Mironov Consulting

DECEMBER 29, 2022

IMHO, software product companies are fundamentally different from software services/outsourcing/custom development companies.  Said  (See this 2015 talk and supporting blog series. What do I mean by software product vs software services ?  A B2B software services companies work the other side of the problem.  The

Reporting Tools 111

Reporting Tools Data Visualization Software Review Technical Review 111

Intercom, Inc.

SEPTEMBER 15, 2022

Karen Church, Intercom VP of Research & Data Science. You can read our data report on emoji trends abstracted from more than two million anonymized conversations between our customers and their customers here. Back in 2015 or 2016, I was studying in London, doing a master’s degree in business psychology.

Messaging 129

Messaging Reporting Tools Research Software Data Visualization 129

Mind the Product

FEBRUARY 12, 2019

In 2015, Martin Eriksson wrote an article about the history of product management. Our understanding of our craft has come a long way since 2015. It’s now a measurement for how good a product is and of how well we do our jobs from a service, design, and product perspective. The Hypothesis. – Product Radical Listening.

Product Management 192

Product Management Product Manager Customer Experience Management 192

Intercom, Inc.

SEPTEMBER 30, 2021

? ?. For Rebecca Egger, the CEO and co-founder of Little Otter , a mental health service designed for children, digital transformation will play a crucial role in scaling healthcare. New digital, data-forward, and automated solutions will be cheaper, more efficient, and available around the clock. Taking the plunge with telemedicine.

Research Software 223

Research Software Feedback Software Data Visualization Artificial Inteligence 223

Userpilot

JULY 13, 2021

UI design is a subset of UX and a UI designer is responsible for designing the visual experience of a digital product for users. UI design is a subset of UX and involves designing the visual experience of a user. Top UI designers are curious and are able to uncover deep insights needed for a killer UI design. Let’s dive in!

Research Software 98

Research Software Feedback Software Data Visualization Reporting Tools 98

Roman Pichler

SEPTEMBER 18, 2017

The product backlog might contain epics and user stories like “As Mary, I want to get an overview of my daily calorie intake,” and a sample sprint goal could be “validate that people are willing to share personal data before using the app’s main features” or “finish the dashboard so it can be released”. Timeframes.

User Testing 187

User Testing Technical Review Vision Data Visualization 187

Mind the Product

JUNE 18, 2019

Reporters are calling because they’ve heard about your hot new thing and they want to talk to you about it.” We deep-dived into the personas of these 18 businesses, and discovered interesting insights – for example many of these teams belonged to a particular function.

User Testing 187

User Testing Product Research Product Marketing Marketing 187

Intercom, Inc.

AUGUST 22, 2018

I designed my first chatbot in 2015. It’s a simple to use but powerful tool that enables anyone to automate conversations with their website visitors. It’s not the next big thing that I was dreaming of in 2015. Ada Lovelace and Charles Babbage created the first concept of analytical machine and the first programming language.

Analytic Tools 151

Analytic Tools Banking Data Visualization Customer Experience 151