Intercom, Inc.

JULY 23, 2020

Though technology has allowed us to work remotely for quite some time, companies have debated whether it’s truly best for business. So what’s the solution? billion in 2015. billion in 2015. Today, we’re careening between a bloated set of apps that are time-consuming at best and unreliable at worst.

Research Software 199

Research Software Feedback Software Reporting Tools Technical Review 199

Mind the Product

MARCH 29, 2020

Super apps like Gojek and Grab combine multiple services such as food delivery and ride-hailing (Photo: Shutterstock). Delivering feedback has to be done differently for example. In fact, we have various squads that are taking care of either a single platform or working on a certain element of the customer experience.”

Product Research 219

Product Research Research Software Feedback Software User Testing 219

UX Planet

FEBRUARY 5, 2025

For example, the more technical the product, the larger the designers technology gap that must be filled by an engineer. Im looking at you, in-house enterprise solutions. As a result, it often becomes easier to defend a solution whose benefits are visible in the short term but may prove less suitable in the longterm.

Technical Advisors 77

Technical Advisors Analytic Tools Feedback Software Reporting Tools 77

Usersnap

SEPTEMBER 27, 2022

Or at least, technologies such as open source bug tracking enabled developers to do amazing things. That, combined with understanding user and customer feedback , has made devs more important than ever within a business. However, there is one big challenge that comes with every new website or app. And that’s incredible.

Reporting Tools 19

Reporting Tools Feedback Software Analytic Tools Data Visualization 19

Product Talk

APRIL 11, 2018

From there, we need to discover what solution will best address the target opportunity we chose. Discovering solutions. Just like we don’t discover first and then deliver next, we also don’t discover opportunities and then discover solutions. The same thing happens when we discover solutions. Discovering opportunities.

Product Research 246

Product Research Customer Experience Software Review Feedback Software 246

UserVoice

JUNE 21, 2017

There’s not much actual math involved in data-driven product management as the vast majority of tools out there right now come equipped with analytics packages that collect and present data in a very clear format. Customer feedback is fuel for ideas. You Can Use Data to Make Better Roadmap Decisions. Knowledge is power, right?

Data Visualization 264

Data Visualization Product Management Product Manager Customer Feedback 264

Userpilot

JULY 13, 2021

The UI of your SaaS needs to leave a lasting impression on your users, which is why we’ve compiled a list of 11 top UI designers for you. The list is based on what SaaS owners are recommending in several popular Facebook groups. It takes just one clunky UI element to drive someone away from your site or app. 2: Hatchly. #3:

Research Software 98

Research Software Feedback Software Data Visualization Reporting Tools 98

UserVoice

JULY 28, 2017

Here’s 3 steps you can take to start tackling your to-do list: Step 1: Get Organized With the Right Tool(s). But if you’re looking to mix up your day-to-day task tools, here are some suggestions. Task Management Tools for Product Managers. What it does well: It’s an extremely basic, simple solution.

Research Software 215

Research Software Feedback Software Weak Development Team User Testing 215

Intercom, Inc.

JULY 21, 2022

Rachel Hepworth: In 2014 and 2015, Slack had this incredible growth, but it was growth off a small base, based on very early adopters. For Slack, that was clearly the engineering and dev communities, who love new tools. We use a multi-touch attribution system. In 2015, Andrew joined Uber to lead their rider growth product teams.

Download 215

Download Feedback Software Data Visualization Customer Experience 215

Userpilot

APRIL 10, 2023

Could freemium work for your SaaS business? By running in-app surveys, you can get a better understanding of how well your onboarding works, the most valuable features, and how satisfied users are with the free plan. Is the freemium strategy worth it for SaaS products? Track product usage with an analytics tool.

Feedback Software 97

Feedback Software Analytic Tools User Testing Strategy 97

Intercom, Inc.

MAY 20, 2021

In this period, I’ve been fortunate enough to chat to a really wide range of interesting people from across the world of tech, SaaS, and beyond. Here’s an overview of the conversations I’ve chosen, along with a link to the original full episodes: Tech philosopher Alex Wolf on designing harmonious technology.

User Testing 211

User Testing Magazine Artificial Inteligence Feedback Software 211

Lenny Rachitsky

MAY 20, 2025

billion in annual gross profit, expand globally, and build out a full suite of products across payments, banking, and SaaS. Prior to Square, Saumil was a startup founder for LocBox, a marketing automation company that was acquired by Square in 2015. Along the way, he helped Square scale from a late-stage pre-IPO startup to $3.6

Weak Development Team 108

Weak Development Team Data Visualization Technical Review Reporting Tools 108

Userpilot

OCTOBER 20, 2023

This article explores 12 different benefits that PLG can offer to SaaS companies. PLG companies can spend less on customer acquisition also because of product virality inherent in some SaaS products. Digital products allow companies to easily collect customer feedback in-app. Dive in to find out!

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Experience 98

Good Product Manager

APRIL 21, 2015

SiriusDecisions Summit 2015. Product Management: The Next-Generation Toolkit : This session with Jill Stanek from our technology practice will cover the emerging set of technologies that can be leveraged by product management, their business impact and the types of organizations that should consider them. Hope to see you there!

Product Research 74

Product Research Research Software Feedback Software User Testing 74

Userpilot

DECEMBER 13, 2023

According to Jaime Levy, the author of the 2015 bestseller UX Strategy: How to Devise Innovative Digital Products That People Want , a robust UX strategy should be based on 4 main principles. What are the principles of UX strategy? Plan The plan outlines the UX initiatives that will help you achieve your goals.

Research Software 104

Research Software Analytic Tools Feedback Software User Testing 104

Usersnap

AUGUST 4, 2020

Especially when looking at the tool-side of project management. I see new tools popping up every other day. With Jira and Trello – we looked at two major project management tools, their benefits and drawbacks and most importantly their main differences. Project management tools. The basics of Jira.

Data Visualization 98

Data Visualization Reporting Tools Feedback Software Research Software 98

The Product Coalition

JULY 10, 2023

Uncover the tools available for effective consumer-generated marketing and learn how to utilize them in your own initiatives. Product managers have the unique opportunity to extend their software products, integrate with external tools, and organically grow the product’s audience. What is consumer-generated marketing?

User Testing 112

User Testing Feedback Software Analytic Tools Data Visualization 112

UserVoice

JULY 31, 2017

In This Article: Why Gather Product Feedback During New Customer Onboarding? 5 Easy Ways To Collect Feedback During Onboarding. The TL; Why Gather Product Feedback During New Customer Onboarding? 5 Easy Ways to Get Feedback from New Users. are asking about to see if your solution is meeting their specific needs.

Customer Feedback 177

Customer Feedback Data Visualization User Testing Customer Experience 177

Intercom, Inc.

SEPTEMBER 30, 2021

Rebecca has a background in astrophysics and computer science and spent many of her formative years looking at gamma-ray bursts and supernovas, but eventually, eager to get into software and product design, she moved to San Francisco. Little Otter and its family-first approach, they believe, is the antithesis of that.

Research Software 223

Research Software Feedback Software Data Visualization Artificial Inteligence 223

Mind the Product

APRIL 13, 2017

Revue is a platform for curating content, allowing users to create well-designed newsletters in a simple and convenient way. In the first month I did around 50 interviews with users, all taped with a tool called Lookback. Consequently, this suggested to us that we should rethink some of the branding on the platform.

Customer Experience 165

Customer Experience User Testing Customer Feedback Feedback Software 165

Intercom, Inc.

MAY 24, 2018

Why does Matt see free products as a tool for growth ? For those not familiar, Clearbit is a data platform around people in companies. You joined the company in a growth role in 2015, shortly after the company was founded, right? For us, if it’s Saas, B2B and using one of six pieces of technology, it’s a super high signal.

Data Visualization 182

Data Visualization Customer Experience Feedback Software B2B 182

Melissa Perri

JUNE 15, 2015

Creating Effective MVPs Full Day workshop is coming to NYC on July 16, 2015! Full Day Workshop on July 16, 2015 in Manhattan (9:30am - 5:00pm). Teams who implement MVPs correctly will learn more about customers, waste less time, and deliver usable solutions faster. Only 20 tickets available! Buy Tickets Now.

Customer Experience 120

Customer Experience Workshop Feedback Software Customer Feedback 120

PMLesson's Ace the PM Interview

NOVEMBER 18, 2021

Today's economy has become increasingly technology-driven, and Exponent's mission of helping prepare people for jobs in tech is now more important than ever. From day one, we've been excited about building the best platform and community for tech job candidates. What's changing? Sincerely, Jacob, Stephen, and the Exponent Team

Feedback Software 98

Feedback Software Software Engineering Engineering Technology 98

Roman Pichler

SEPTEMBER 18, 2017

Say I want to create an app that helps people become more aware of what, when, and how much they eat. My vision, then, would be to help people live more healthily; the strategy could be to create an app that monitors their food intake in conjunction with a smart watch or fitness band, and smart food scales.

User Testing 190

User Testing Technical Review Vision Data Visualization 190

Mind the Product

JUNE 10, 2019

In this ProductTank London talk, Claire Parker describes how the Financial Times built internal tools for editorial use by using a product development approach. Four years ago, the FT built a newsroom analytics tool to see how customers engaged with its news stories. Launching Lantern.

Customer Experience 153

Customer Experience Development Data Visualization User Testing 153

The Product Coalition

FEBRUARY 21, 2023

Engaging end users in the product development process has become a textbook truth, hailed as the surefire way to build solutions that solve real problems. The question then will focus on the specific feedback you would be looking for, why that feedback specifically, and what you would intend to do with it.

User Testing 158

User Testing Customer Feedback Customer Experience Development 158

Mixpanel

MARCH 30, 2020

In fact, from 2015 to 2018, gender representation had only increased by 2 percent. Build a mobile app. Spotify’s mission is to give millions of artists a platform that reaches billions of fans. Furthermore, those that don’t achieve gender diversity across all roles were “29% less likely to achieve above-average profitability.”

Analytic Tools 116

Analytic Tools Feedback Software Reporting Tools Product Management 116

Mind the Product

MAY 25, 2018

JustGiving’s goal is to grow the world of giving, enabling more money to be raised for good causes through the use of technology. And to test it, we ran user testing almost every week to get rapid feedback on mocked-up and coded prototypes, and reported back to the business every Friday on our progress and what we’d learned.

User Testing 149

User Testing Weak Development Team Onboarding KPIs Customer Experience 149

Lenny Rachitsky

APRIL 28, 2024

He originally joined Twitter in 2015 through the acquisition of his company, Periscope, the largest live video streaming platform at the time. Periscope pioneered technology that inspired Instagram Live, TikTok Live, Facebook Live, and other social networks’ expansion into video streaming.

User Testing 124

User Testing Analytic Tools Feedback Software Weak Development Team 124

The Product Coalition

JANUARY 22, 2021

In 2015 it was discovered by Harvard Business Review that 75% of cross functional teams were dysfunctional. Stick around till the end and we’ll be recommending some of our favorite online collaboration tools. Luckily, these problems have some very simple solutions… Unengaged Employees Employee engagement can ebb and flow.

Product Management 158

Product Management Product Manager Feedback Software Data Visualization 158

Intercom, Inc.

JULY 26, 2018

He craved thoughtful feedback from real customers (instead of free beta users) and rushed to market. About five years ago, I had a couple other SaaS products in the survey space, and at the time getting things related to SaaS metrics was an exercise in futility with lots of Excel spreadsheets or hacking to get these little internal tools.

Feedback Software 137

Feedback Software Analytic Tools User Testing Product Research 137

Intercom, Inc.

FEBRUARY 1, 2018

Adam: Rachel, you’re leading growth marketing at one of the fastest growing software companies of this generation. You could only exchange multimillion dollar derivatives on some kind of energy platform. Rachel: In 2014 and 2015, Slack had this incredibly growth, but it was growth off a small base, based off very early adopters.

User Testing 174

User Testing Marketing Customer Experience Research Software 174

Good Product Manager

JULY 27, 2015

We’ll cover several categories of new tools and technologies specifically designed for product management use that have the potential to can improve both the efficiency and performance of product managers. August 26: The Keys to Succeeding With Integrated Solutions. — Jeff Lash (@jefflash) July 20, 2015.

Workshop 79

Workshop Research Software Feedback Software Technical Review 79

Good Product Manager

AUGUST 17, 2015

I’ll be presenting this webcast next week: August 26: The Keys to Succeeding With Integrated Solutions. So many companies are trying to focus less on individual standalone products and more on integrated “solutions.” — Jeff Lash (@jefflash) August 10, 2015. — Jeff Lash (@jefflash) August 9, 2015.

Workshop 74

Workshop Research Software Feedback Software Product Management 74

The Product Coalition

MARCH 6, 2019

If you’re a mobile app product manager there’s a whole additional layer of complexity to add to that cake. Your software needs to be updated frequently and to the satisfaction levels of the app store gatekeepers. an increase of 10% since the last report was released in 2015! What are you trying to achieve?

Analytic Tools 60

Analytic Tools Feedback Software Research Software Data Visualization 60

PMLesson's Ace the PM Interview

DECEMBER 4, 2021

If you're a software engineer interested in joining the booming fintech industry, you have undoubtedly heard of two of the current fintech giants: Coinbase and Robinhood. Both Coinbase and Robinhood are financial technology or FinTech companies. Not only that, it is well-known for its mobile app that was first released in 2015.

Reporting Tools 52

Reporting Tools Software Engineering Feedback Software Engineering 52

Modus Create

FEBRUARY 4, 2021

Similarly, the world of technology is no stranger to its own stream of techspeak. It’s simply a phrase used by the industry to describe a typical organization’s efforts to adapt to digital technologies affecting their business. For example, creating a mobile app for a local business to engage customers directly.

Consulting 76

Consulting Reporting Tools Feedback Software Technical Review 76