Alchemer Mobile

APRIL 21, 2020

Do you want to know how your mobile app engagement data compares to others in your industry? This information is critical for most product managers and mobile marketers to optimize the mobile customer experience. We’ve gathered and analyzed customer engagement data from the mobile apps in the following categories: Finance.

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UX Studio: Product Management

OCTOBER 1, 2022

I decided to compile a list of the most common UX design tools that every beginner should know about. In this list, you can find prototyping, UX / UI software and collaboration tools. My recommendation is to choose the appropriate tools for the task and don’t restrict yourself to one product. With Proto.io

Feedback Software 59

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Userpilot

JUNE 25, 2021

Both of them may become Snapchat users eventually but the 16-year old is more likely to adopt it sooner. How to improve product adoption for your SaaS at each stage of the Product Adoption Curve. The best Product Adoption tools. It seems impossible, right? And that’s because of the Product Adoption Curve. Conclusion.

Analytic Tools 59

Analytic Tools Feedback Software Research Software User Testing 59

Mind the Product

JANUARY 15, 2018

The 2017 Mixpanel Product Benchmarks Report showed that Average Daily Active User (ADAU) growth, in which active users are defined as “active” if they perform any action in a product, was actually negative in two of the four categories we measured: SaaS and media & entertainment. There are seasonal factors.

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Intercom, Inc.

APRIL 22, 2019

Some think customers will see the advent of AI as a welcome way to get self-help quickly and get back to their task. Others worry that AI will worsen the customer experience as more and more companies use it to save costs. He joined me for a conversation on tackling issues that come up as you scale your customer experience.

Customer Experience 156

Customer Experience User Testing Analytic Tools Feedback Software 156

Product Club

DECEMBER 20, 2016

On the 4th November the Product Manager Club attended JAM 2016 in London. Yeah but what’s Jam 2016?! Antoine talked about how Busuu identify problems, understand why those problems exist and how they go above determining solutions to those problems. It was pretty awesome! This product manager is well read! Anna on Twitter.

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Bain Public

SEPTEMBER 19, 2020

As a creator of content for global audiences, Watchmojo offers information and entertainment to its viewers in the form of video content which is translated and distributed through unique digital channels and multiple online platforms, subsidiaries and partner companies. This system has helped us reinvent the business." Xero OAuth 2.0

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UX Studio: Product Management

SEPTEMBER 16, 2021

Imagine you would like to design a new mobile app interface in Berlin. Besides, we help startups create their digital experiences, like Xeropan, a language learning app, or Zignaly, a crypto trading platform, just to name a few. . Message us through our contact form to book a free consultation with our experts.

Research Software 59

Research Software User Testing Analytic Tools Feedback Software 59

Userpilot

JANUARY 28, 2021

So if you’re looking to switch careers and become a PM – you will for sure find some insights in this blog. That was 10 years ago, I now work as a senior digital PO looking after a platform for a bank. ”. I found myself that I like to communicate and solve the problems that my users had using waterfall methodology.

Research Software 98

Research Software Customer Experience User Testing Feedback Software 98

Mind the Product

JANUARY 13, 2020

I joined AB Tasty – a SaaS solution, as a product manager in November 2019. In addition, there’s a constant exchange between teams and day-to-day, my main tasks are to gather feedback, prioritize it, and then follow up. Here the team I work in is made up of seven people (four developers, one designer.

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Mind the Product

MAY 25, 2018

JustGiving’s goal is to grow the world of giving, enabling more money to be raised for good causes through the use of technology. We ran through various exercises in the first week to give us direction, including user journey mapping , product in a box , and the speedboat game. One of many tweets from users about the thank-you cards.

User Testing 116

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Gainsight

JULY 7, 2021

Back then, I was still six months away from launching my own SaaS company, but I was already encumbered with the industry and curious about this up-and-coming category called “Customer Success.”. I guess you can say Customer Success did, in fact, Cross the Chasm. The More Things Change, the More They Stay the Same.

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Mind the Product

FEBRUARY 16, 2017

We decided to focus on retention as our first topic because it’s the most critical metric for the success of a business, yet it’s often overlooked in favor of acquisition rate, installs, or daily active users. Retention is Different at Every Stage of the User Lifecycle. Reactivate your resurrected users.

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Analytic Tools Data Visualization Onboarding KPIs Feedback Software 127

Mind the Product

JULY 18, 2017

This is the first of two posts that deep dive on A/B testing, expanding on a talk I gave at Google Playtime 2016 in London. Rather than waiting for them to pop up we’ve found the best ones surface when the whole team is engaged with brainstorming solutions to specific problems, so we start with this. Talk through edge cases.

User Testing 168

User Testing Product Research Testing Feedback Software 168

Userpilot

SEPTEMBER 15, 2023

Concept testing helps to build customer relationships, understand customer needs , and gather market research data to drive decision-making. How concept testing can help: You can gather feedback about a new UI design with a survey showing an image of the wireframe design. Book a demo and get started! What is concept testing?

User Testing 105

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Gainsight

MARCH 12, 2019

In 2016, the Swedish Academy announced that it was awarding the year’s Nobel Prize in literature to Bob Dylan. Think, though, of the message that it sent of his opinion of the Nobel Prize. In May 2018, we released the Periodic Table of Customer Success Elements. The most terrible response can be silence.

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UX Studio

JANUARY 8, 2018

In November I attended the Web Summit Conference in Lisbon for the first time, where I heard a lot of great stories and interesting presentations on topics about voice-enabled design, from self-driving cars to smart healthcare apps. After several iterations, they decided to hire drama teachers to write the different messages.

Feedback Software 90

Feedback Software User Testing Reporting Tools Product Research 90

Userpilot

AUGUST 3, 2022

Solid messaging strategies are the key to grabbing your audience’s attention and nurturing their interest in your product. But how you can create a really good messaging strategy that will support your product marketing goals? In this article, we’ll be discussing everything you need to know about messaging strategies.

Research Software 98

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Business of Software Conference

FEBRUARY 16, 2021

We caught up with him following the announcement of an $11 million funding round for the 13 year old SaaS business which he describes as, ‘Seedstrapped’. Food for thought for anyone on the Long, Slow SaaS Ramp of Death…. It’s Mark Littlewood, from Business of Software. And I was a software developer before.

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ProductPlan

OCTOBER 17, 2019

Without ironclad, stakeholder buy-in, there will always be naysayers lobbying to divert those funds and resources to more favored projects that will bring in new customers or more cash. You’re in IT, so you’re building roads and bridges, upgrading the electrical systems, and replacing some faulty sewer lines.

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Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

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UX Studio

JUNE 25, 2019

Have you ever thought of designing apps for seniors? The 20-30–year-old, tech-savvy people who live in large cities and tend to download new and exciting apps make up our audience base.” They find them the easiest to reach out to – digital natives open to solving their issues with digital solutions. Here they go. Sound familiar?

Research Software 97

Research Software Feedback Software User Testing Product Research 97

Intercom, Inc.

FEBRUARY 1, 2018

In August of 2016, Rachel Hepworth embarked on a unique challenge: start a growth marketing team at one of the most successful startups of this generation – one that had long relied heavily on word of mouth. Adam: Rachel, you’re leading growth marketing at one of the fastest growing software companies of this generation.

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Business of Software Conference

NOVEMBER 26, 2018

Video, Slides, Transcript and Rahul’s blog about this follow… Understanding Customers. One of the themes that emerged over the course of the conference was the importance of understanding the needs of customers and the metrics you can use to better understand and act on their real, rather than stated, needs.

User Testing 103

User Testing Product Marketing Engineering Feedback Software 103

Intercom, Inc.

FEBRUARY 15, 2018

When it comes to designing digital systems, there is always a risk of forgetting there will be humans involved and, as a result, making things more robotic than realistic. Here are five quick takeaways: Conversational design as a concept is about looking at human conversation as a model for all interactions with digital systems.

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Research Software Feedback Software Weak Development Team User Testing 198

Andrew Chen

NOVEMBER 1, 2018

Earlier this year, I joined Andreessen Horowitz as a General Partner, where I focus on a broad spectrum of consumer startups: marketplaces, entertainment/media, and social platforms. Dozens of angel investments and advisory roles in SaaS, marketplaces, etc. How to apply user growth ideas in an investing context.

Onboarding KPIs 111

Onboarding KPIs Feedback Software User Testing Data Visualization 111

Mind the Product

NOVEMBER 9, 2016

After years of false starts and incremental improvements, 2016 is the year where virtual reality (VR) has finally arrived. billion in investment occurred in Q1 2016 alone. VR is an ideal technology for training and simulations. They deliver value to a user who is willing to pay either money or attention.

Weak Development Team 95

Weak Development Team Development Feedback Software User Testing 95

Product Talk

FEBRUARY 8, 2017

We no longer take months or years to release value to our customers. Instead, product teams are experimenting their way to viable solutions. We are putting our customers first, taking the time to discover unmet needs, and developing solutions that address those needs. The Rise of User Experience Design [8:47].

Product Research 100

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DISQO

DECEMBER 22, 2017

The company’s most renowned product, The Knot , is the leading wedding resource, app, and marketplace connecting couples to the right products, services, and local professionals needed to pull off their perfect wedding day. He emphasizes three core competencies: strategic thinking, execution, and user science.

Product Research 40

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DISQO

DECEMBER 22, 2017

The company’s most renowned product, The Knot , is the leading wedding resource, app, and marketplace connecting couples to the right products, services, and local professionals needed to pull off their perfect wedding day. He emphasizes three core competencies: strategic thinking, execution, and user science.

Product Research 40

Product Research User Testing Customer Feedback Data Visualization 40

The Product Coalition

JANUARY 20, 2020

Today, an animated explainer video has become one of the most creative ways to establish warmer relationships between customers and their beloved brands. An animated video creates an emotional and aesthetical appeal to customers and helps them learn while having fun at the same time. There’s no need to be?—?we

Research Software 78

Research Software Feedback Software User Testing Product Research 78

DISQO

DECEMBER 22, 2017

The company’s most renowned product, The Knot , is the leading wedding resource, app, and marketplace connecting couples to the right products, services, and local professionals needed to pull off their perfect wedding day. He emphasizes three core competencies: strategic thinking, execution, and user science.

User Testing 40

User Testing Product Research Customer Feedback Data Visualization 40

Business of Software Conference

FEBRUARY 10, 2020

Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? Isa Watson (Founder/CEO, Squad by Envested) – Making Workplaces Work For Humans from Business of Software Conference. So, I run a software company based in New York City. Unsubscribe anytime. Transcript.

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Reporting Tools Analytic Tools Feedback Software Customer Experience 40

Intercom, Inc.

FEBRUARY 10, 2022

Customer support has never been a walk in the park. To keep up with these changes, last year we released our first Intercom Customer Support Trends Report. To keep up with these changes, last year we released our first Intercom Customer Support Trends Report. Shawn Carter , Customer Care Team lead at Aircall.

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Reporting Tools Research Software Feedback Software User Testing 211

Andrew Chen

MAY 28, 2019

You can follow and message Li on Twitter if you have thoughts about the piece. As new tech platforms hit scale, we on the consumer team have been closely watching the future of media and the technology driving it — in all forms. See below for a long-form analysis everything we’ve observed in the podcasting industry.

Analytic Tools 93

Analytic Tools Research Software Feedback Software User Testing 93

Intercom, Inc.

JANUARY 28, 2021

For those working in the public sector, Amanda is a household name – she was the National Political Director for Secretary Hilary Clinton during the 2016 Presidential Campaign and served as the Chief of Operations at the California Department of Justice in 2017 and 2018. Feedback can’t just be incorporated every election cycle.

Customer Experience 249

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Userpilot

SEPTEMBER 20, 2021

It might seem ludicrous how many SaaS apps you can try for free these days. But it's part of a new business model that previously sales-led companies are using to achieve rapid growth and higher customer satisfaction ratings at a lower customer acquisition cost. It’s called product-led growth.

Analytic Tools 98

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