Product Innovation Educators

JUNE 3, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers, developers, and innovators be heroes. . 2) Remember that your colleagues are also your customers. (3) build products customers want and love. create a path to executive leadership. 5) A tight feedback loop.

Product Research 121

Product Research Customer Feedback Product Management Product Manager 121

Product Innovation Educators

MAY 20, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers, developers, and innovators be heroes. . This article explores simple and low-cost ways to use surveys to gain innovation insights: [link]. 6 steps to being customer-centric and developing products customers want.

CTO Coach 124

CTO Coach Fractional CTO Customer Feedback User Testing 124

Product Innovation Educators

AUGUST 12, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers, developers, and innovators be heroes. 1) Nurturing luck through collaboration and feedback. (2) NPS is sometimes referred to as the most important question – would a customer refer your product or service to someone else?

Data Visualization 122

Data Visualization Feedback Software Analytic Tools Customer Feedback 122

Product Innovation Educators

JULY 1, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers, developers, and innovators be heroes. . The 4 key customer experience competencies B2B product managers should master. (1) build products customers want and love. create a path to executive leadership.

Data Visualization 122

Data Visualization Customer Feedback Product Management Product Manager 122

Product Innovation Educators

NOVEMBER 25, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers and innovators be heroes. 1) Test the waters, (2) Get feedback early, (3) Design is critical, (4) Pricing has to be right, and (5) Protect your product. build products customers want and love. Read about at [link].

Customer Feedback 120

Customer Feedback Product Management Product Manager User Testing 120

Product Innovation Educators

SEPTEMBER 16, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers and innovators be heroes. Leveraging marketing, customer service, and customer communities to build better products. As you might expect, they want to be close to the customer and market trends.

Customer Feedback 121

Customer Feedback Product Management Product Manager CTO 121

Product Innovation Educators

JULY 22, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers, developers, and innovators be heroes. Read this perspective in HBR for more information https://hbr.org/2016/07/why-your-innovation-team-needs-a-lawyer. build products customers want and love. 4) Keep it Simple. (5)

Agile 122

Agile Customer Feedback Roadmap Product Management 122

Product Innovation Educators

OCTOBER 14, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers and innovators be heroes. Read about it at https://blog.mixpanel.com/2016/10/06/ellen-chisa-uncommon-product-management-practices/. build products customers want and love. create a path to executive leadership.

Customer Feedback 121

Customer Feedback Product Management Product Manager Entertainment 121

Product Innovation Educators

JULY 8, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers, developers, and innovators be heroes. . 1) It Will Help you Get Feedback Sooner. (2) While product management has existed for decades, 2016 is the year the role reached new popularity. 7) It Makes For Better Teams.

Customer Feedback 121

Customer Feedback Product Management Product Manager User Testing 121

Lenny Rachitsky

NOVEMBER 12, 2024

This has been my ironclad rule since 2016, at three hypergrowth companies, while PMing multiple teams at once. QA doing data analysis, support agent proposing a feature, designer going right to a stakeholder, data analyst identifying a problem to solve, engineer directly interacting with a customer)? Shower them with positivity.

Product Research 114

Product Research Reporting Tools Data Visualization Product Management 114

Product Innovation Educators

NOVEMBER 18, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers and innovators be heroes. See the post at https://telecomreseller.com/2016/11/15/seven-steps-to-marketing-excellence-step-two-product/. build products customers want and love. create a path to executive leadership.

Customer Feedback 120

Customer Feedback Product Management Product Manager Management 120

Product Innovation Educators

SEPTEMBER 9, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers and innovators be heroes. It helps product managers focus on the customer problem and how you can provide value in your solution – your product. build products customers want and love. 1) Be a leader. (2)

Customer Feedback 122

Customer Feedback Product Management Product Manager Management 122

Product Innovation Educators

JUNE 17, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers, developers, and innovators be heroes. . Product management, a formal role in organizations since the 1930’s, has become the hot career in 2016. build products customers want and love. What went wrong?

Data Visualization 121

Data Visualization Customer Feedback Product Management Product Manager 121

Product Innovation Educators

SEPTEMBER 30, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers and innovators be heroes. The product management team for Yahoo Finance spent the last 18 months conducting user research and learning how to improve Yahoo Finance. build products customers want and love.

Customer Feedback 121

Customer Feedback Customer Experience Wireless Product Management 121

Product Innovation Educators

JUNE 10, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers, developers, and innovators be heroes. . Regardless of the product type or where it is sold, retail design can teach us about creating the right customer experience. build products customers want and love.

Customer Feedback 121

Customer Feedback Product Management Product Manager Management 121

Product Innovation Educators

JUNE 24, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers, developers, and innovators be heroes. . How to successfully run a software product user test the lean way. This is part 3 of an ongoing series and addresses inviting people to participate in the user test.

Customer Feedback 121

Customer Feedback User Testing Artificial Inteligence Product Management 121

Product Innovation Educators

OCTOBER 7, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers and innovators be heroes. Monetization + customer problem + jobs-to-be-done = product management. build products customers want and love. create a path to executive leadership.

Data Visualization 124

Data Visualization Customer Feedback Embedded Analytics Product Management 124

Product Innovation Educators

AUGUST 5, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers, developers, and innovators be heroes. What existing products do customers love? What is the ideal and complete customer experience? 4) Trouble capturing customer and market feedback on where the product is headed.

Customer Feedback 121

Customer Feedback Product Management Product Manager User Testing 121

Product Innovation Educators

JULY 29, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers, developers, and innovators be heroes. Customer experience and engagement teardown of the Dollar Shave Club. Read the details at https://blog.iterable.com/dollar-shave-clubs-billion-dollar-user-engagement-144970719918.

User Testing 121

User Testing Customer Feedback Product Management Product Manager 121

Lenny Rachitsky

FEBRUARY 25, 2025

At Headspace back in 2016, we had established our product roadmap and success metrics and our mission and vision, but teams were still confused about why we were working on the projects we chose. product marketing, user research, content design, etc.). Other functions could be added depending on availability/resourcing (e.g.

Strategy 123

Strategy Technical Review Product Strategy Product Research 123

Product Innovation Educators

NOVEMBER 4, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers and innovators be heroes. Insights from the Innovation by Design Summit. (1) 2) Evolve with your customers. (3) build products customers want and love. create a path to executive leadership.

Data Visualization 120

Data Visualization Research Software Customer Feedback Product Management 120

Product Innovation Educators

MAY 27, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers, developers, and innovators be heroes. . build products customers want and love. create a path to executive leadership. Video – The art of product management. Watch the video at [link].

Data Visualization 122

Data Visualization Product Management Product Manager Customer Feedback 122

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

Intercom, Inc.

FEBRUARY 10, 2022

Customer support has never been a walk in the park. To keep up with these changes, last year we released our first Intercom Customer Support Trends Report. To keep up with these changes, last year we released our first Intercom Customer Support Trends Report. Shawn Carter , Customer Care Team lead at Aircall.

Reporting Tools 212

Reporting Tools Research Software Feedback Software User Testing 212

Good Product Manager

MARCH 6, 2016

Survey: Understanding and Prioritizing Customer Needs for Innovation. One of the most important things that product managers need to do is understand customer needs in order to drive new products and enhance existing offerings. SiriusDecisions 2016 Summit. Jeff Lash (@jefflash) March 1, 2016. What’s Hot on Twitter.

User Testing 79

User Testing Leadership Customer Feedback Product Research 79

Mind the Product

DECEMBER 24, 2019

And while we spend a lot of time focusing on the things that we’re building and obsessing over our users, it becomes easy to neglect ourselves. I’m a big believer in taking time to consider personal development – one of the main reasons I started ProductTank in Bristol in 2016. Lily’s Pick. Happy listening!

Product Research 166

Product Research User Testing Entertainment Consulting 166

Product Talk

SEPTEMBER 6, 2023

In addition to delivering a keynote at the Product at Heart conference (in case you missed it, you can find the video and transcript of that presentation here ), conference co-organizer Petra Wille also invited me to participate in a fireside chat at the Leadership Forum event. Let’s have feedback loops. Lots of that.

Product Research 320

Product Research User Testing Research Software Feedback Software 320

Intercom, Inc.

OCTOBER 5, 2022

Each person on your team has different needs, responds to feedback in different ways and evolves in different trajectories – and management should always reflect that. Lara Hogan is an author, public speaker, and coach on management and leadership. What does good, actionable feedback look like? Lara: Absolutely.

Leadership 118

Leadership Feedback Software Weak Development Team Management 118

Product Takeoff

MARCH 19, 2019

From positioning your product in the market place to developing a customer journey map for their experience inside a store, both can be strategies that can define how the product will be rated.At With Design Thinking, the problem statement is identified by studying the behavior of customers in their native environment.

User Testing 207

User Testing Product Research Research Software Feedback Software 207

Userpilot

MAY 27, 2025

The role will lead a team of PMs and be responsible for increasing the daily active usage of the browser through improving user engagement, retention, and activation. Some mostly focused on the users rather than the technical side of things. Strong team leadership: 5+ years of direct PM management experience.

Analytic Tools 52

Analytic Tools Research Software Feedback Software User Testing 52

Intercom, Inc.

APRIL 12, 2018

Stewart: Thinking back to Dribbble in its earliest days, it was fundamentally a place for designers to post work in progress and get feedback. Playbook came out in 2016, after many years of us watching this evolution. We’re constantly listening to the community and really shaping Dribbble based on their feedback.

Feedback Software 215

Feedback Software Analytic Tools Research Software Reporting Tools 215

Intercom, Inc.

JULY 21, 2022

Intercom was created out of an epiphany in a small Dublin coffee shop because we realized that the impersonal, transactional way of doing business online just wasn’t cutting it for customers anymore. We’ll also hear Andrew Chen, general partner at Andreessen Horowitz, talking about the changing landscape of customer acquisition.

Download 216

Download Feedback Software Data Visualization Customer Experience 216

Good Product Manager

MARCH 29, 2016

How Product Teams Understand Customer Needs for Innovation. My colleague Rachel Young and I have been conducting research for the past year on how b-to-b organizations understand customer needs and apply them to product innovation. Learn more about the Product Leadership Exchange and how you can be part of it.

Events 84

Events Product Research User Testing Product Marketing 84

Mind the Product

MAY 25, 2018

We ran through various exercises in the first week to give us direction, including user journey mapping , product in a box , and the speedboat game. From there we put together a basic roadmap and started writing user stories. One of many tweets from users about the thank-you cards. Show people how they made a difference.

User Testing 149

User Testing Weak Development Team Onboarding KPIs Customer Experience 149

Mind the Product

JUNE 13, 2018

But most importantly #mtpcon will, as usual, bring you the best minds in product from around the world for a day full of thought-provoking insight, inspiration, and learning. We’re delighted to announce the first six speakers who will share their unique insights with us in October! Tickets are on sale now! Don’t miss out….

User Testing 134

User Testing Data Visualization Workshop Product Research 134

Good Product Manager

MARCH 6, 2016

Survey: Understanding and Prioritizing Customer Needs for Innovation. One of the most important things that product managers need to do is understand customer needs in order to drive new products and enhance existing offerings. SiriusDecisions 2016 Summit. Jeff Lash (@jefflash) March 1, 2016. What’s Hot on Twitter.

User Testing 60

User Testing Leadership Customer Feedback Product Research 60

Mind the Product

SEPTEMBER 20, 2019

Kathy, who is a Fellow at Mozilla, Harvard, and MIT with over 15 years’ tech experience in product, engineering, data and leadership, asserts that product and ethics are increasingly important in a progressive society – the stakes are rising. Where and how do we store data? Tech Ethics is not new.

Weak Development Team 143

Weak Development Team Data Visualization User Testing Product Research 143