Intercom, Inc.

OCTOBER 31, 2019

Tim has spent his entire professional career focusing on productivity, from Sybase to TLA-Tencor to Facebook where, over his six-year tenure (2010 – 2016), the amount of revenue per employee doubled to $1.8 At the enterprise level within companies, this is why you’re always going to need technology leadership.

Data Visualization 169

Data Visualization Artificial Inteligence Customer Experience Technology 169

Intercom, Inc.

SEPTEMBER 8, 2021

Throughout my time there, a little over six years, I went from being the top-performing account executive globally to moving into leadership to help build out our mid-market team out of the West Coast. Back in 2015 or 2016, we learned at Slack that we were going to be hiring a VP of Sales. Pretty big growth. We’re doing so well.

Weak Development Team 118

Weak Development Team Feedback Software User Testing Customer Experience 118

Intercom, Inc.

JULY 21, 2022

Adam Risman , a former host of the podcast, asked Rachel what made that point when Rachel joined Slack in 2016 the right time to invest in growth marketing? Things like media companies, finance companies, retail companies, sales functions, marketing functions, and customer support. They had occasional advertising here and there.

Download 215

Download Feedback Software Data Visualization Customer Experience 215

DISQO

AUGUST 10, 2015

Upcoming events: <code/enterprise> – on November 14-15, 2016 in CA, the Code/Enterprise series offers insights and analysis to guide executives and entrepreneurs toward the issues and players that matter most to enterprise technology. Details on Code Conference 2016 will be announced later this year. Mind the Product.

Events 40

Events User Testing Product Research Data Visualization 40

DISQO

AUGUST 10, 2015

Upcoming events: <code/enterprise> – on November 14-15, 2016 in CA, the Code/Enterprise series offers insights and analysis to guide executives and entrepreneurs toward the issues and players that matter most to enterprise technology. Details on Code Conference 2016 will be announced later this year. Mind the Product.

Events 40

Events User Testing Product Research Data Visualization 40

DISQO

AUGUST 10, 2015

Upcoming events: <code/enterprise> – on November 14-15, 2016 in CA, the Code/Enterprise series offers insights and analysis to guide executives and entrepreneurs toward the issues and players that matter most to enterprise technology. Details on Code Conference 2016 will be announced later this year. Mind the Product.

Events 40

Events User Testing Data Visualization Product Management 40

Userpilot

MARCH 6, 2020

According to Mind the Product , as of 2016 (we didn’t find newer data), only 35% of all Product Managers were female. I studied Marketing & Finance in New York at Fordham University. Publicis Sapient, for example, has a great Women’s Leadership Network (WLN). Women in Product. Recognise and embrace your uniqueness.

Research Software 132

Research Software Analytic Tools Feedback Software Reporting Tools 132

Atlassian

JANUARY 27, 2022

Sri joined as Atlassian’s first CTO in January 2016, shortly after our initial public offering. Today, there are nearly 4,000 Atlassian under Sri’s leadership. million, which is reflected in cash used in financing activities on our Consolidated Statements of Cash Flows. During Q2’22, we drew $350.0 Free Cash Flow.

Reporting Tools 52

Reporting Tools Data Visualization Analytic Tools Research Software 52

Gainsight

DECEMBER 23, 2019

At Pulse 2016, SaaStr’s Customer Success for Start-ups track was one of the most popular series of sessions in the entire conference. To answer your question about products specialization, in particular at Zuora, which is commerce billing and finance. Jason: I’m super excited about this next session. Welcome, April.

Customer Experience 52

Customer Experience Onboarding KPIs User Friction Data Visualization 52

Business of Software Conference

FEBRUARY 10, 2020

With a background in chemistry and pharmacology and being an MIT MBA with a focus on finance and economics, Isa’s corporate career started at Pfizer where she was a chemist and data scientist before moving to JP Morgan Chase. This is something that my first leadership coach was like you suck. Isa Watson, Founder & CEO, Squad.

Reporting Tools 40

Reporting Tools Analytic Tools Feedback Software Customer Experience 40

Intercom, Inc.

FEBRUARY 10, 2022

“We surveyed over 1,200 global support leaders across a range of sectors like tech, e-commerce, and finance” We found that the customer support landscape is rapidly evolving, making adapting to change no longer optional for any business. The conclusion was five top trends that are transforming customer support.

Reporting Tools 211

Reporting Tools Research Software Feedback Software User Testing 211

Business of Software Conference

OCTOBER 23, 2019

The finance guy wanted to make sure we were investing our investors’ money wisely. This is a local company called Contextually and this is their roadmap from 2016 and this is the real unadulterated roadmap. The executives all had completely different points of view on what was going to make the most difference.

Customer Experience 61

Customer Experience User Testing Onboarding KPIs Research Software 61

Intercom, Inc.

JANUARY 10, 2019

I think what happened was – with bots specifically, through 2016 and 2017 – a lot of it was on Facebook Messenger. We need to continue to design our process and operations so that we’re not and so that we have local leadership and empowerment within the teams, within the guidelines of our strategy. It’s brilliant.

User Testing 143

User Testing Banking Customer Experience Technical Review 143