Intercom, Inc.

APRIL 22, 2019

Rick started Guru in 2013, after successfully founding Boomi (a cloud integration and data management company) and selling it to Dell. Rick : That shift came about around 2016. It’s a way to manage capacity for a growing customer service org. When should businesses start thinking about a knowledge management solution?

Customer Experience 156

Customer Experience User Testing Analytic Tools Feedback Software 156

Roadmunk

APRIL 17, 2018

In 2016, Sanette joined Vox Media as the design lead for their first ever innovation team. My name is Sanette Tanaka Sloan and I am a Senior Product Designer on our audience team here at Vox Media. We’re talking about the year of 2016.) Our featured guest is Sanette Tanaka Sloan , Senior Product Designer at Vox Media.

Reporting Tools 53

Reporting Tools User Testing Research Software Product Research 53

Gainsight

JULY 7, 2021

Plus, it wasn’t often that someone starting a SaaS company in Phoenix, Arizona got to hear from the likes of SaaS all-stars such as Aaron Levie, Tien Tzuo, Neeracha Taychakhoonavudh, Bill Binch, Bernie Kassar, Kia Puhm, Byron Deeter, Roger Lee…and some guy named Nick Mehta. Creative Themes Help Drive Engagement.

Feedback Software 45

Feedback Software Customer Experience Technical Review User Testing 45

UX Studio: Product Management

SEPTEMBER 12, 2021

This is when Facebook auto-tags your photos with friends’ names. The first-ever beauty contest judged by robots that used the most advanced machine-learning technology available in 2016. They made names and photos front and center on the platform. People with foreign-sounding names and black people were more likely rejected.

Research Software 137

Research Software Data Visualization Reporting Tools User Testing 137

Mind the Product

APRIL 16, 2020

Fast forward to 2016 when I joined HSBC in Hong Kong and repitched the idea in my first week of working there – then, the timing was great. The pitch went well and I was assigned a budget plus a single resource in a graduate named Venus (aka ‘the navigator’). Conclusion.

Weak Development Team 138

Weak Development Team Banking Customer Experience User Friction 138

Intercom, Inc.

OCTOBER 27, 2022

After running the first editions of the conference by himself, Alex sold B2B Rocks and, in 2019, he founded Collect , a platform that helps businesses collect and manage client documents, in the hopes that by putting this process on autopilot, teams can be more productive and focus their energy on bigger things. What does it look like now?

Technical Review 118

Technical Review Software Review Systems Review Data Visualization 118

Intercom, Inc.

JULY 4, 2018

Big clients end up dictating the roadmap, there’s no product vision, and your product quickly turns into incoherent bloatware. No wonder marketing has a bad name in the tech industry. For example, when we launched our help center, we initially promised it in April 2016, then July, then September. Product-first contrasts this.

Marketing 191

Marketing User Testing Customer Experience Messaging 191

Amplitude

SEPTEMBER 19, 2019

Since launching in 2016, WiP has grown to 5,000 women worldwide. You also need To improve conversion and retention, product managers should work closely with growth experts. To improve conversion and retention , product managers should work closely with growth experts. to think about growth. Follow James on Twitter or LinkedIn.

Feedback Software 8

Feedback Software Fractional VPE User Testing Data Visualization 8

Userpilot

SEPTEMBER 15, 2023

Testing these wireframes is paramount because it allows you to validate your vision early on. Tesla In 2016, Tesla embarked on an unconventional journey of purchase intent testing. Tinder Choosing the right name for a product or service is more than just a creative endeavor; it’s a crucial step in brand identity and positioning.

User Testing 105

User Testing Feedback Software Product Research Analytic Tools 105

Intercom, Inc.

JULY 4, 2018

Big clients end up dictating the roadmap, there’s no product vision, and your product quickly turns into incoherent bloatware. No wonder marketing has a bad name in the tech industry. For example, when we launched our help center, we initially promised it in April 2016, then July, then September. Product-first contrasts this.

Marketing 165

Marketing User Testing Customer Experience Messaging 165

Intercom, Inc.

JULY 21, 2022

Along the way, we’ve interviewed trailblazers, business leaders, makers and doers to share their experience and insights on all things startup strategy, product management, design, marketing, customer experience, and much, much more. The vision? This month, we have passed the three million download mark for the show.

Download 215

Download Feedback Software Data Visualization Customer Experience 215

The Product Coalition

FEBRUARY 21, 2023

But as we rush to incorporate user feedback, it’s worth remembering that a number of successful products, such as Sony Walkman , Post-it notes , and Viagra to name a few, were developed, released, and reached initial success without focused end-user feedback. No customer asked for electric lights. We have gas mantles, a good light.

User Testing 124

User Testing Customer Feedback Customer Experience Development 124

Intercom, Inc.

JULY 9, 2020

In addition to this, our conversation also covers his time at Altassian and contrasts this with his G2 role, his thoughts on Google updates and how they impact his industry and his vision for the future of SEO. If you’re short on time, here’s some quick takeaways. And that’s really important for SEO.

Analytic Tools 199

Analytic Tools Research Software Data Visualization Technical Review 199

The Product Coalition

SEPTEMBER 9, 2019

3 Advantages of tracking OMTM Icons made my Eucalyp , Freepik , Vectors Market Helps the entire company to focus When you are tracking just one metric or at the max two most important metrics, it aligns everyone in the team as it gives them a clear vision and a goal to aim at. OMTM example?—?Instagram

Data Visualization 60

Data Visualization Analytic Tools Customer Experience Dashboard 60

Product Talk

FEBRUARY 8, 2017

Product management is evolving quickly. Productized 2016 – Lisbon, Portugal. A number of people have asked me why I have a Portuguese name [Contextual Note: This event was in Lisbon, Portugal and Teresa Torres is a common Portuguese name.] We no longer take months or years to release value to our customers.

Product Research 100

Product Research Research Software User Testing Reporting Tools 100

Business of Software Conference

FEBRUARY 10, 2020

And I always love to say that I’m like I’m for the people I never like to be in the top floors all the time and so what I did is I make friends with branch managers across the country. The one thing I did is that I have this document that I manage called an objection tracker. So we now I can’t name names.

Reporting Tools 40

Reporting Tools Analytic Tools Feedback Software Customer Experience 40

Business of Software Conference

OCTOBER 23, 2019

My name is Bruce McCarthy. I’ve been in product management roles or engineering management or UX or business development or agile enablement. The guy I’m going to use as my point of view character in this story is the product manager who I was hired to be his boss. How do you manage that?

Customer Experience 61

Customer Experience User Testing Onboarding KPIs Research Software 61

Intercom, Inc.

JANUARY 10, 2019

I think what happened was – with bots specifically, through 2016 and 2017 – a lot of it was on Facebook Messenger. Instead of saying “name” with an input field, the bot would ask, “What’s your name?” So it’s an extremely tricky community management problem, as well as just building the right product.

User Testing 143

User Testing Banking Customer Experience Technical Review 143