Mind the Product

APRIL 16, 2020

Before moving to super app Gojek to lead its efforts on mass financial inclusion, Adam Darcy developed PayMe, a product that has helped to transform the way young people in Hong Kong think about HSBC. Here he explains how they took PayMe from a thin MLP to become the most successful payments app in Hong Kong. The Results.

Weak Development Team 197

Weak Development Team Customer Experience Banking User Friction 197

Mind the Product

SEPTEMBER 20, 2019

In this keynote from #mtpcon San Francisco, Kathy Pham reflects on the importance of asking societal and ethical questions in product organizations and asks how teams and companies can be more accountable in the future. While no one can control and plan everything that will happen, what can product teams do today to mitigate risk?

Weak Development Team 143

Weak Development Team Data Visualization User Testing Product Research 143

Intercom, Inc.

APRIL 4, 2019

The fastest growing software companies in recent years all have something in common – they started with little to no sales team. Yes, Slack started off with no sales team. Yes, Dropbox started off with no traditional sales team. Back in 2016, this is exactly the situation Stripe found themselves in.

Weak Development Team 162

Weak Development Team Outbound User Testing Research Software 162

Mind the Product

MAY 25, 2018

In 2012, when I was working as part of the JustGiving team responsible for innovative products and disruptive business models, we decided to test how people could raise money for non-charitable good causes. Initially we worked with a team from ThoughtWorks for 12 weeks. 2014 – Testing and Growing the Team.

User Testing 149

User Testing Weak Development Team Onboarding KPIs Customer Experience 149

Mind the Product

DECEMBER 5, 2019

In fact, some methods are pretty poor. Some product managers make poor decisions because they don’t have the right skills. It’s from another team, so you can be completely honest with me. However, not all methods are equally effective when deciding what is valuable. Your Skills Resume: Can you Identify Profit? My name is Jacob.

User Testing 171

User Testing Product Research Customer Experience Weak Development Team 171

Intercom, Inc.

FEBRUARY 1, 2018

In August of 2016, Rachel Hepworth embarked on a unique challenge: start a growth marketing team at one of the most successful startups of this generation – one that had long relied heavily on word of mouth. I stumbled upon Eric Ries and Steve Blank, the concept of customer development – it was a revelation.

User Testing 174

User Testing Marketing Customer Experience Research Software 174

Good Product Manager

SEPTEMBER 20, 2016

Because of typical product development timelines and sales cycles, the results of the product management team’s labors might not be reflected in revenue and customer satisfaction numbers until the following year. Upcoming Events for Fall 2016. — Jeff Lash (@jefflash) September 14, 2016. prodmgmt #product.

Events 60

Events Product Management Product Manager Weak Development Team 60

Good Product Manager

SEPTEMBER 20, 2016

Because of typical product development timelines and sales cycles, the results of the product management team’s labors might not be reflected in revenue and customer satisfaction numbers until the following year. Upcoming Events for Fall 2016. — Jeff Lash (@jefflash) September 14, 2016. prodmgmt #product.

Events 60

Events Product Management Product Manager Weak Development Team 60

Intercom, Inc.

FEBRUARY 15, 2018

With so many moving parts in the creation process, from visual design to content or front-end development, what’s the one universal model all of these can apply to ensure the interaction in the end is more human and humane than machine-like? Adam: We had you back on in August 2016, so what have you been up to in the last year and a half?

Research Software 198

Research Software Feedback Software Weak Development Team User Testing 198

Userpilot

MAY 27, 2025

Want to advance your career in product management or find top talent for your team? Mozilla: Director of Product, Firefox Growth Firefox is used by hundreds of millions worldwide, and the Director of Product for Growth plays a critical role in the product management team. Who would be a bad fit for this job?

Analytic Tools 52

Analytic Tools Research Software Feedback Software User Testing 52

The Product Coalition

APRIL 2, 2019

Developer to Consultant to Product Manager If you asked me 5 years ago, I didn’t even know what Product Management was. I started off my journey as a UI developer at PayPal Engineering Singapore. These roles gave me opportunities helped me gain exposure on how to develop web applications for users. Product Management Journey?—?Developer

Weak Development Team 60

Weak Development Team Consulting Product Management Product Manager 60

Mind the Product

DECEMBER 12, 2017

Indeed startups are often launching with or driving the development of new technologies. I’ve always encouraged my product teams to focus on building products and experiences that are Valuable, Useable and Feasible (ever since I read the book ‘Inspired’ by Marty Cagan ). That’s where designing for emotion can play a part.

Data Visualization 150

Data Visualization Reporting Tools User Testing Analytic Tools 150

Mind the Product

SEPTEMBER 20, 2019

In this keynote from #mtpcon San Francisco, Kathy Pham reflects on the importance of asking societal and ethical questions in product organizations and asks how teams and companies can be more accountable in the future. While no one can control and plan everything that will happen, what can product teams do today to mitigate risk?

Weak Development Team 79

Weak Development Team Data Visualization User Testing Product Research 79

PMLesson's Ace the PM Interview

DECEMBER 3, 2020

In 2016, I applied to Facebook’s RPM program. Distinguishing between bad vs. good vs. great answers is key , and seems like an underserved area Write down a framework for how you tackle these problems. Having a clear framework helped me develop an ok answer. I met with the Instagram Reels team that was interested in me.

Weak Development Team 98

Weak Development Team Customer Experience User Testing Feedback Software 98

The Product Coalition

JUNE 17, 2019

For many years CSSSR has been developing IT systems for the biggest online banks, witnessing their success firsthand. This experience has led to several key insights: You Don’t Need a Large IT Department “We operate in small teams. To begin with, the development of new functionality requires considerable resources, including people.

Banking 113

Banking Development Team Review Software Review Technical Review 113

Andrew Chen

OCTOBER 17, 2017

Marketplace companies often end up employing teams of “launchers,” a specialized ops role focused on cracking new cities. Once in a city, the Launcher must simultaneously: recruit, hire, and train a local team. develop partnerships and manage relationships with local hire car operators (NB: Uber does not own any vehicles.

Weak Development Team 0

Weak Development Team Technical Review Data Visualization Travel 0

Intercom, Inc.

SEPTEMBER 8, 2021

When it comes to launching sales teams in hyper-growth startups, few people have walked the walk as much as Maggie Hott. We recently sat down with Maggie to chat about all things sales – from laying down a solid foundation to hiring the right people and, finally, scaling the team into hyper-growth. Look for the team players.

Weak Development Team 118

Weak Development Team Feedback Software User Testing Customer Experience 118

The Product Coalition

JULY 17, 2018

to find this year’s top app development agencies. After reading a bunch of content from other app development professionals, journalists, tech bloggers and the like, we realized that there are many good companies out there, and that everyone has a different favorite. It develops for Android and iOS, but also for the web.

Research Software 60

Research Software Weak Development Team Development CTO Coach 60

Intercom, Inc.

APRIL 22, 2019

Businesses also win if, as a result of AI, teams are able to create more white-glove moments that turn users into customers for life. Here are five quick takeaways: Businesses focused on scaling need to think of customer support as a revenue team , not a cost center. For us, that first fit was with growing sales teams.

Customer Experience 156

Customer Experience User Testing Analytic Tools Feedback Software 156

Amplitude

OCTOBER 18, 2018

. — Jeff Bezos, 2016 Letter to Shareholders. To thrive, your team must learn faster than the competition AND convert that learning into value faster than the competition. We design and build for product development teams acting and learning continuously in the trenches, not data-snacking or planning big-bang yearly releases.

Customer Experience 106

Customer Experience User Testing Data Visualization Feedback Software 106

The Product Coalition

MARCH 11, 2021

But when the first storm subsided, and the company stabilised, I looked around at our Growth team working with a large tech squad and wondered… “What the hell are we going to do for the next six months?” By this point, the team were getting on perfectly well without me. Each decision we made affected thousands. Life had other plans.

Product Research 166

Product Research User Testing Customer Experience Onboarding KPIs 166

The Product Coalition

FEBRUARY 6, 2020

Europe lags behind North America and China in almost all respects, while in China the development of digital marketing is closely intertwined with the active development of e-commerce. At the same time, only 5% of respondents used digital marketing to develop business with the help of existing customers. Develop creative skills.

Data Visualization 84

Data Visualization Research Software Reporting Tools Analytic Tools 84

Intercom, Inc.

OCTOBER 5, 2022

Each person on your team has different needs, responds to feedback in different ways and evolves in different trajectories – and management should always reflect that. Even when you reach the perfect team dynamic – a new hire or budget cut can easily throw things off balance. Meeting your team. Lara: Absolutely.

Leadership 118

Leadership Feedback Software Management Weak Development Team 118

Userpilot

SEPTEMBER 15, 2023

Let’s delve into the key benefits of concept tests: Build Lasting Customer Relationships : When you actively involve your customers in the development phase, it’s not just about getting feedback. Then, respondents answer the same follow-up questions, granting you deeper insights into each idea’s strengths and weaknesses.

User Testing 105

User Testing Feedback Software Product Research Analytic Tools 105

Usersnap

JUNE 11, 2019

Agile QA approach and user experience driven development (UXDD) have taken modern software development and testing by storm. This trend is bound to increase with iterative development, continuous integration, and rapid deployment becoming the norm. Agile development also involves working with cross-functional teams.

Analytic Tools 85

Analytic Tools Feedback Software Reporting Tools Data Visualization 85

UX Studio: Product Management

SEPTEMBER 12, 2021

The first-ever beauty contest judged by robots that used the most advanced machine-learning technology available in 2016. This was completely unforeseen by the design team. It looks at how we can nudge away from a bad equilibrium in game-theoretic scenarios such as news filtering and dating apps. The many layers of data .

Research Software 138

Research Software Data Visualization Reporting Tools User Testing 138

Intercom, Inc.

NOVEMBER 11, 2021

We had them on the podcast way back in 2016, and they’ve even been a guest contributor to our book Intercom on Onboarding. Samuel Hulick: I actually started as a full stack developer. Back in those days, and this was like over 10 years ago, the developer would get a Photoshop file that had all of the different interface elements.

Customer Experience 254

Customer Experience Onboarding KPIs User Testing Feedback Software 254

Userzoom

NOVEMBER 27, 2019

In 2015-2016 there were 2.28 The trouble is, we have no idea if our sample mean is a good or poor representation of the population mean. Everything you need to integrate user research into product development! How To Run Research In Agile Sprints By Democratizing It Across Teams [ebook]. Download the library.

User Testing 83

User Testing Customer Experience Product Research Weak Development Team 83

Andrew Chen

JULY 20, 2020

When I joined Instagram in 2016, the product had over 400 million users, but the growth rate had slowed. My job was to help the team accelerate and get back to exponential growth. My job was to help the team accelerate and get back to exponential growth. Most product teams know their existing users pretty well.

User Testing 145

User Testing Customer Experience Customer Feedback Research Software 145

Gainsight

FEBRUARY 11, 2019

In those six years leading the team, I’ve led its growth from one person to 180 people that are now spread across five different functional teams: Customer Success Manager (CSM), Partner Success Manager (PSM), Professional Services, Support, and CS Ops. And yeah, we offered excellent customer service through our CS team.

Customer Experience 81

Customer Experience User Friction User Testing Weak Development Team 81

Userpilot

DECEMBER 23, 2020

Remote & Cross-functional Product teams. While remote work has made the lives of cross-functional product teams a bit more challenging according to Aditi Gupta, the trend is here to stay with fewer conflicts between departments and faster turnarounds. In 2020, several new features and UI improvements kept our developers busy.

Analytic Tools 122

Analytic Tools Onboarding KPIs Data Visualization Product Research 122

Mironov Consulting

OCTOBER 18, 2016

When: 18 October 2016. Yet done well, product management is a driver of market success and effective development. Agile teams building commercial software have additional role confusion between product owners and sometimes-agile product managers. Topic: ProDUCT Management Basics for ProJECT Managers.

Webinar 40

Webinar Weak Development Team Product Management Product Manager 40

Intercom, Inc.

NOVEMBER 17, 2022

Alina Vandenberghe is the Co-Founder and Co-CEO of Chili Piper , an inbound conversion software that helps sales teams automatically schedule appointments and instantly turn leads into qualified meetings. In 2016, she created Chili Piper with her husband Nicolas and poured in everything she had learned over the years.

User Friction 118

User Friction Customer Experience Weak Development Team Travel 118

Imaginary Cloud - Design

MAY 22, 2019

To work in such high level of management and organisation requires a great load of skills that include playing the facilitator role in continuous collaboration with a multidisciplinary team. Design and innovation are being used as a tool and process for change in order to "develop (.) " Cambridge.org, 2019.

Research Software 59

Research Software User Testing Weak Development Team Customer Experience 59

Product Talk

FEBRUARY 8, 2017

Instead, product teams are experimenting their way to viable solutions. We are putting our customers first, taking the time to discover unmet needs, and developing solutions that address those needs. into context and help product teams know what to use when. Productized 2016 – Lisbon, Portugal. I hope you enjoy it.

Product Research 100

Product Research Research Software User Testing Reporting Tools 100

Tyner Blain

OCTOBER 23, 2023

When developing a product strategy you have to do a couple things – you have to both develop a strategy designed to support the company’s strategy, and you have to express it an a way which makes it actionable. As a leader, she could express intent and rationale, and her teams could trace their efforts back to her purpose.

Systems Review 59

Systems Review Weak Development Team Product Research Customer Experience 59

Intercom, Inc.

JANUARY 10, 2019

I think what happened was – with bots specifically, through 2016 and 2017 – a lot of it was on Facebook Messenger. They got a bad rep, but they’ve come through the other end, I think. When we think of the next 12 months for product and engineering teams, what are some of the high-level themes you’re both focusing on?

User Testing 143

User Testing Banking Customer Experience Technical Review 143