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Little Otter’s Rebecca Egger on making mental health care accessible to all

Intercom, Inc.

In 2017, she started working as a product lead at the Chan Zuckerberg Initiative, building their infectious disease program and IDseq, an open-source online platform to spot movement of diseases across borders, the emergence of new illnesses, or the spread of drug-resistant strains. Caught your interest?

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Upcoming Speaking Engagements

Bain Public

I share my passion for product through workshops, published articles and speaking engagements. I am ready to provide business leaders and product managers the information, access, and expert guidance that they wish they had earlier in their product journey. Interested in having me speak or attend an event? Reach out to me.

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How customer support can keep up with customer expectations

Intercom, Inc.

A 2017 Fortune article, “Those Annoying Chatbots Can Save Business Billions,” highlighted research findings that chatbots could help customer service teams save more than $8 billion by the year 2022. Articles recommends what content to write next based on customer searches. 1 obstacle for these executives.

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Live chat for business: everything you wanted to know about live chat but were afraid to ask

Intercom, Inc.

Just like waiting in line at the post office, they have relied on outdated support ticketing models where helpdesk management, not customer delight, is the order of the day. Look no further than the 2017 edition of Mary Meeker’s Internet Trends Report. This type of support no longer cuts the mustard.

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Catch up with New at Intercom, our fall product launch event

Intercom, Inc.

It acts as a customer hub with machine learning-powered content suggestions. We have a space called help for customers to get help themselves where they can search and browse your whole knowledge base with machine learning-powered content suggestions. We’ve also updated how article suggestions work.

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Recommender Systems, a Popular Media Introduction

The Product Coalition

A Collection of News Articles by Popular Media that Explain Recommender Systems in a Way Everyone Can Understand. Untitled, 2020 (by me) In 2004, Chris Anderson wrote “ The Long Tail ” , an article that motivates the need for recommender systems. either via streaming or DVD rental back in 2013.

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Top 10 Japanese Startups

freshtrax

Related article? alumni from the University of Tokyo which is a top-tier academic science lab led by Dr. Yutaka Matsuo, a pioneer of artificial intelligence (A.I.) and deep learning. If you found this article useful, sign up for our newsletter ! Curious to know which innovative startups are successful in Japan?