Userpilot

AUGUST 25, 2021

Cohort analysis is a type of behavioral analytics where you group user data into different cohorts to better track and understand user behavior. Cohort analysis is a type of behavioral analytics that helps you see what a segment of your users (a cohort) is doing within your product. What is cohort analysis?

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 98

Izenda

JANUARY 18, 2019

With the rapid growth of cloud computing in the business world, software as a service, or SaaS, companies are taking their capabilities further than ever before. Still, some companies are finding new solutions to problems and putting themselves ahead of the pack. Receiving a 4.5/5

Analytic Tools 49

Analytic Tools Reporting Tools Data Visualization Magazine 49

Userpilot

JANUARY 10, 2022

Customer success strategies focus on helping customers achieve their goals in the long term while customer support centers around short-term solutions. Self-support systems can help customers solve their problems sooner while also reducing the load on your representatives. What is customer success? Churn rate.

Feedback Software 94

Feedback Software Analytic Tools Research Software User Testing 94

Intercom, Inc.

OCTOBER 13, 2022

“Intercom customers report 31% higher engagement, 22% higher activation, and 21% higher retention after implementing Intercom for customer engagement”. Second, a powerful next-generation, messenger-first ticket solution, one of our biggest customer requests, and designed in partnership with those customers.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

Alchemer Mobile

MAY 21, 2020

And in order to get there, we need to look at data from before the world changed while we try to interpret what comes next. Apptentive published our 2020 Mobile App Engagement Benchmark Report for Finance apps in early March, right as COVID-19 hit North America hard. This is our fifth consecutive year conducting this research.

Finance 147

Finance Feedback Software User Testing Research Software 147

Intercom, Inc.

NOVEMBER 5, 2018

The solution is simple – install live chat on your website and start having conversations with people who are live on your website. If you think live chat is just for customer service, you’re missing a trick. According to our data, website visitors are 82% more likely to convert to customers if they’ve chatted with you first.

Reporting Tools 239

Reporting Tools User Testing Data Visualization Customer Experience 239

The Product Coalition

MARCH 6, 2019

Bringing team members together, organizing user research, product demos, road mapping and more. Your software needs to be updated frequently and to the satisfaction levels of the app store gatekeepers. In a recent product management insights report , as many as 57% of PMs said they don’t spend enough or any time road mapping.

Analytic Tools 60

Analytic Tools Feedback Software Research Software Data Visualization 60

Intercom, Inc.

FEBRUARY 7, 2019

How do you name an all-in-one solution for a plethora of problems, which – until now – have required individual tools? Coda’s purpose: prove that docs can be as powerful as apps – and provide an elegant solution to the problems of 2020, not 1980. Google uses a system for goal-setting called OKRs.

Feedback Software 171

Feedback Software Reporting Tools User Testing Data Visualization 171

Userpilot

JULY 30, 2021

A product manager’s responsibilities include evaluating ideas, setting product strategy, building and sharing product roadmaps, prioritizing features and documenting requirements, defining product releases, and analyzing and reporting on progress. Analyzing and reporting on progress. Analyzing data on a product’s NPS score.

Feedback Software 98

Feedback Software Research Software Reporting Tools Product Research 98

Mind the Product

FEBRUARY 1, 2018

Tuesday : create competing solutions to the problem. Day 1 workshop activities would range from creating a list of Sprint questions to visualizing the customer journey in a single map. Visualize the customer journey in a simple map. Day 2: Create Competing Solutions to the Problem. Lightning demos. Fix mistakes.

User Testing 146

User Testing Research Software Analytic Tools Product Research 146

DISQO

JULY 5, 2018

Incumbents across every industry have been put on notice: technology upstarts are taking over the Fortune 500 list at an accelerating pace. It will win with the customer by doing a series of small bets that give it insight on how to build that long-term customer relationship.”. No one wants to be the next Blockbuster.

User Testing 66

User Testing Research Software Market Research Product Research 66

The Product Coalition

FEBRUARY 12, 2018

StepShot is a powerful and yet simple to use tool that enables you to create detailed step-by-step procedure guide or manual. This tool brings creating manuals to the new level, when each step of the procedure can be edited within one program and then the whole story bulk can be exported and saved as a document. Sounds too long, right?

User Testing 68

User Testing Customer Feedback Customer Experience Reporting Tools 68

Business of Software Conference

JUNE 5, 2019

Carl Ryden has been a regular attendee at Business of Software Conferences for a long time. In this talk, Carl talks about how PrecisionLender use AI to offer a valuable service to their customers, and what he sees as the future of AI. And about two years ago we came up with the idea of building into our system, I call it an A.I.

Feedback Software 40

Feedback Software Research Software Reporting Tools Data Visualization 40

DISQO

JULY 5, 2018

Incumbents across every industry have been put on notice: technology upstarts are taking over the Fortune 500 list at an accelerating pace. It will win with the customer by doing a series of small bets that give it insight on how to build that long-term customer relationship.”. No one wants to be the next Blockbuster.

User Testing 40

User Testing Research Software Product Research Market Research 40

DISQO

JULY 5, 2018

Incumbents across every industry have been put on notice: technology upstarts are taking over the Fortune 500 list at an accelerating pace. It will win with the customer by doing a series of small bets that give it insight on how to build that long-term customer relationship.”. No one wants to be the next Blockbuster.

User Testing 40

User Testing Research Software Product Research Market Research 40

Intercom, Inc.

DECEMBER 12, 2018

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. The reasons for this growth – high-velocity economics of software innovation, the migration of money from old media to new media, etc.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Userpilot

SEPTEMBER 29, 2023

TL;DR A growth team works to identify and execute growth opportunities through data and experimentation. The main responsibilities of growth teams are user onboarding optimization , user engagement, conversion rate optimization, user education, and data analysis. Get a Userpilot demo and learn more. What is a growth team?

Analytic Tools 103

Analytic Tools Research Software Feedback Software Data Visualization 103

The Product Coalition

APRIL 27, 2020

Remote Agile (Part 7): Sprint Review with Distributed Teams TL; DR: A Remote Sprint Review with a Distributed Team We started this series on remote agile with looking into practices and tools; we explored virtual Liberating Structures, and how to master Zoom. Source : Scrum Guide 2017.

Agile 78

Agile Technical Review Software Review Customer Experience 78

Userpilot

MARCH 25, 2021

As with any Free Trial vs Demo debate, the most immediate answer you can expect is “It depends.”. For us, it turned out that the best solution is…both. That is why we would recommend a mix of both a Free Trial and a Demo sales model when you are an early-mid staged company. What You Need To Know About Free Trial vs Demo.

Demo 91

Demo Research Software Customer Experience Reporting Tools 91

Intercom, Inc.

FEBRUARY 21, 2019

com’s CMO Ryan Bonnici believes software purchasing will continue to evolve into a more authentic selling and buying experience. com as its head marketing guy in late 2017, having known that he wanted to be a CMO since the age of 10. Building your business on software. Ryan joined G2.com Prior to G2.com, Short on time?

Education 123

Education Reporting Tools User Testing Customer Experience 123

Userpilot

MARCH 31, 2021

Different types of free trials are: modular, demo then trial, and automated extension. Through your analytics , you will see how long it typically takes them to reach this moment as users enter your free trial (ie. But your users have unique insight because they are the ones actually using Eureka. You may need a demo too.

Analytic Tools 98

Analytic Tools Research Software User Testing Customer Experience 98