Amplitude

NOVEMBER 2, 2018

After witnessing firsthand the strong relationship between analytics, product, and performance, Andrew grew a passion for making data integration a top priority for everyone–even for traditionally non-technical roles. I started in a Technology Leadership Rotational Program at Levi Strauss & Co. Current Company : Looker.

Data Visualization 53

Data Visualization Analytic Tools Technical Review Product Management 53

ProductBoard

MAY 10, 2017

Reading the Sirius Decisions 2017 Product Management Tools and Technology Study this morning , I was struck by their finding that we are on the cusp of a major shift in how product leaders manage their products. Maybe it was due to pride, or perhaps the myth of the lone wolf, genius product leader.

Feedback Software 40

Feedback Software Reporting Tools Technical Review Systems Review 40

Intercom, Inc.

JULY 11, 2019

Move away from this concept and toward the idea of a flywheel instead: feeding energy back into the system instead of success rates diminishing over time. But when things start going less well, and your CFO starts looking for places to cut, they typically will go to support first and not to sales, because sales is the growth engine.

Customer Experience 188

Customer Experience User Testing Customer Feedback Research Software 188

Bryce York

NOVEMBER 27, 2016

Growth may be simple to see but; how do you engineer growth? Sustainable growth relies on consistency, rhythm and following a proven system. Let’s make 2017 a year of massive growth in your business! So be diligent and don’t spread your resources too thin! How do you measure the cause of growth?

Research Software 52

Research Software Analytic Tools Reporting Tools User Testing 52

Intercom, Inc.

OCTOBER 5, 2022

Over the years, she worked in jobs such as Engineering Director at Etsy and VP of Engineering at Kickstarter, growing emerging tech leaders, demystifying public speaking , and championing engineering management. So, back in 2016, I was working as a director of engineering at Etsy. Lara: Absolutely. ” Right?

Leadership 118

Leadership Feedback Software Weak Development Team Management 118

Alty

FEBRUARY 16, 2017

I mean without restoring to patronizing or using tech-heavy jargon you don’t quite “get”. The Tech Details. Android vs. iOS Development: Trends for 2017 (here we talk about advantages and disadvantages of pursuing each platform). Rating/reviews for a ride. Or do you have a mobile-first business strategy? Fare calculator.

Research Software 50

Research Software User Testing Technical Review Data Visualization 50

Intercom, Inc.

FEBRUARY 7, 2019

Three major changes in the past decade have changed the tech landscape: the evolution and maturity of the web browser, the use of SaaS tools in the workplace, and the opening up of APIs to the broader public. Google uses a system for goal-setting called OKRs. Because it was our system, we could be nimble in how we planned.

Feedback Software 171

Feedback Software Reporting Tools User Testing Data Visualization 171

Pragmatic Marketing

FEBRUARY 17, 2017

Revenue marketing is the combination of strategies, processes, people, technologies, customer focus and results that does the following: • Drops sales-ready leads into the top of the funnel • Accelerates sales opportunities through the sales pipeline. They have become an economic engine for the organization.

Marketing 70

Marketing Reporting Tools White Paper B2B 70

Intercom, Inc.

DECEMBER 12, 2018

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. Marketing technology is now the largest portion of total marketing budget (29% on average according to Gartner ).

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Alchemer Mobile

OCTOBER 9, 2018

So it’s App Store reviews, it’s direct customer feedback through a customer feedback link. So we talk directly to the customers as they experience the installation of the security system and then take out a lot of that information back into the product organization and adjust feature sets accordingly based on that firsthand data.

User Testing 150

User Testing Customer Feedback Customer Experience Feedback Software 150

Surya Suravarapu

FEBRUARY 27, 2020

It is wanting more that pushes humanity to seek improvements, develop new technologies, and reach for a higher level." More often than not, they can't build it by themselves due to various constraints and look to hire a product for the job. It is the fuel required to propel your go-to-market engine. Co-create whenever possible.

Feedback Software 52

Feedback Software Product Research Reporting Tools Research Software 52

Brian Balfour

FEBRUARY 7, 2017

I recently spoke with Andy as part of a 1 hour interview covering: How he brought a web-first product to mobile Activity notifications, rich push, and other techniques for driving mobile growth and retention Andy’s “Mobile Growth Stack” for 2017 You can watch the full interview here, and check out the truncated text version below.

Onboarding KPIs 62

Onboarding KPIs Feedback Software Customer Experience User Testing 62

Mironov Consulting

FEBRUARY 27, 2023

 Usually the discussion is highly technical: APIs, data transformation, feature ladders.  But   Supporting decades of back revs consumes more engineering effort than building the future. arrived in 2016, v12 in 2017…  in the absence of a strong forcing function, these old versions will persist forever.

Technical Review 69

Technical Review Customer Experience Software Review Data Visualization 69

Intercom, Inc.

AUGUST 6, 2019

Product engineers are experts at identifying, understanding and solving problems. Yes, the code that you write and the systems that you build are major contributing factors to the success and growth of a business. Here are the five areas that we encourage product engineers to contribute to as they seek to maximize their impact.

Software Review 166

Software Review Engineering Feedback Software Technical Review 166

Business of Software Conference

MARCH 27, 2019

Scott Berkun, author of The Dance Of The Possible, spoke at Business of Software Conference USA 2017 about how to unlock your creativity and pursue it in your workplace. Scott Berkun: In 1884, two young, ambitious, bright engineers decided to propose a project that would change the world. Transcript.

Feedback Software 40

Feedback Software Research Software Weak Development Team Technical Review 40

ProductPlan

SEPTEMBER 8, 2021

Open 24 hours a day, the site was user-friendly, encouraging browsers to post their own reviews of books and offering discounts, personalized recommendations, and searches for out-of-print books.”. Amazon is a multinational technology company known worldwide as a mega e-commerce marketplace. Britannica.com ). to get a feature done.”.

Product Strategy 64

Product Strategy User Testing Strategy Technical Review 64

Mind the Product

DECEMBER 1, 2017

In this engaging talk from Mind the Product London 2017, Barry O’Reilly shows that this is almost always what needs to happen when we look to develop organisations. It’s rarely people that are the problem, but usually the systems that sit around them. Even the Biggest Changes Need to Start Small. How to Become Truly Agile.

Systems Review 0

Systems Review Technical Review Product Research Agile 0

Business of Software Conference

MAY 21, 2020

Alex Yang // VP of Engineering, Simprints. We’re really excited to be here today to share with you how we find and nurture tech talent as Simprints. Everyone knows that hiring engineers is really hard. On the one hand you have the tech giants like Google and Facebook. They have no problem competing on compensation.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

Mind the Product

SEPTEMBER 25, 2017

Over 90% of software companies are embedding some form of analytics in their applications – often for free, according to the 2017 State of Embedded Analytics Report from Logi Analytics. Likewise, they don’t want it to take over 24 hours to update the system when someone’s security rights change.

Embedded Analytics 87

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 87

The Product Coalition

JUNE 25, 2019

Exploring Agility in Distributed Information Systems Development Teams: An Interpretive Study in an Offshoring Context. It has to do with the team members, the team culture, the technology, and the processes employed by the group. Summary Most studies I reviewed showed that there are hurdles to remote/distributed teams.

Weak Development Team 85

Weak Development Team Research Software Customer Experience Leadership 85

StubHub

DECEMBER 13, 2018

By Pablo Flores , Engineering Head of Customer Journey & Kevin Guo , UI Architect Speed is the best user experience. In 2017, we were not as fast as we felt we could have been. This lack of coordination between our different teams was causing a massive code base with plenty of tech debt. Delayed service, well, is the worst.

Technical Review 53

Technical Review Customer Experience User Testing Software Review 53

Intercom, Inc.

OCTOBER 29, 2020

I moved out to the East Coast of the US to go to Harvard where I majored in applied math with a focus on decision systems and artificial intelligence before it was cool. Stanford was actually the only business school that I applied to because I specifically wanted to move out to the Bay Area and move into tech full-time. Active ones.

Feedback Software 209

Feedback Software Research Software Reporting Tools User Testing 209

Userpilot

APRIL 30, 2021

Rather than hiring a bunch of marketing people in-house and figuring out a process from scratch, it can sometimes be more cost-efficient to hire an agency, plug your business model into their existing systems, and press play. SEO stands for “Search Engine Optimization.” Source: hostpapa.

Research Software 98

Research Software Marketing Technical Advisors Customer Experience 98

Business of Software Conference

JUNE 20, 2019

On realizing he’s still too integral to the business, Peldi started the ‘Winter 2018 Injected Turbulence Project’ – delegated product design and engineering management, deleted Slack and witter from his phone, and stopped watching their internal wiki. They were not review quarterlies. Oh I’m glad.

CTO Coach 87

CTO Coach Research Software Feedback Software Weak Development Team 87

Brian Balfour

JUNE 20, 2017

Patreon projects that its payout to Creators will be $150 million for 2017. engineers led by Raviv and inspired by their colleagues in sales, support, and community. But most of Patreon's Creators aren't part of Silicon Valley, or even part of tech. The company is growing, too. We forgot that!

Research Software 84

Research Software Onboarding KPIs User Testing Customer Experience 84

Roadmunk

DECEMBER 21, 2017

We spoke to Marc von Brockdorff , co-founder + engineering director of Hotjar. A quick programming note: This is the last episode we will be releasing in 2017. And then in effect, by October—just a month after—I think we had about 35,000 emails ready in the system.

Feedback Software 55

Feedback Software Analytic Tools User Testing Customer Feedback 55

Intercom, Inc.

JANUARY 10, 2019

On the heels of our 2018 retrospective, we decided to take a look at what product themes and technology are likely to define the year ahead. I think bots are going to be a massive success as a technology. Bots are great at things that are suitable for computer calculations, like when your next bill is due. Short on time?

User Testing 143

User Testing Banking Customer Experience Technical Review 143

Userzoom

AUGUST 6, 2019

In the following video and transcript of their talk at BetterUX London 2019 , Katja and Pietro discuss how they democratized UX and took a journey towards a corporate UX majority, by running two concurrent teams: Team Hive, which is focused on the development of design systems, and Team Swarm, focused on user research and insights.

User Testing 101

User Testing Product Research Presentation Research Software 101