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Mobile Customer Response Rates Grew by 20% Last Year: New Data from our 2018 Benchmark Report

Alchemer Mobile

In our recently released 2019 Mobile Customer Engagement Benchmark Report , we reviewed data from over 1,400 unique iOS and Android apps across all app categories (from January 2018 to December 2018) to understand how customer engagement and interaction rates have changed over the past few years.

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How to Create Better Mobile Surveys

Alchemer Mobile

The data in this post shows us how winning brands design in-app surveys for great customer feedback flows. In 2019, apps sent 44,849,700 consumer surveys, which is a 29 percent increase from 2018. Another important distinction is that, on average across industries, brands only hear from ~1 percent of their customers surveyed.

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If You’re Not Checking UXD, You’re Gambling

UX Planet

Consider the infamous redesign of Snapchat in 2018, which led to a user uproar and a significant drop in user engagement. ? A classic example is Amazon’s one-click purchasing system, simplifying the buying process and boosting sales significantly. ? Consistent Branding: Maintain a harmonious visual identity.

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Tools to Collect More Mobile Customer Feedback

Alchemer Mobile

When you have the right feedback system in place and a clear customer journey map , you can quickly prompt mobile app customers at the right time and place. In 2019, apps sent 44,849,700 consumer surveys , which is a 29 percent increase from 2018. Ratings and Review Prompts.

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10 years of UX studio

UX Studio

The following lines are written with full bias due to nostalgia and my gratitude towards all the people who made UX studio a special community, a hub for our professional passion, and a source of inspiration. From there, we started thinking seriously about building our product, reviewing the pain points of our community.

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5 Climate Tech Startups to Watch

freshtrax

Although the amount of investment in startups has begun to decrease in 2023 due to the declining macro environment, a large amount of funding was raised between 2021 and 2022. Persefoni has raised $100 million and is currently working on R&D to develop a more precise carbon accounting system. Written by Takaaki Sako

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Look Before You Click: The Risk of Buying Pirated Software

Revulytics

But some organizations that want to cut corners or lack diligent IT oversight take that risk, figuring they can handle any potential problems with the cheap software. This impacts the end users immediately but can also damage the software vendor’s brand reputation. million and about 50 days to resolve.