2018 CTO User Testing 
Melissa Perri
JULY 14, 2016
When I replay this scene in my head, I can hear the CTO very audibly yelling (slash pleading) with our product team. We had learned so much about what was preventing users from signing up on the site, and it was a lot clearer which direction in which we should be going. BUT we still had to test our ideas. YOU NEED A STRATEGY.”
Lenny Rachitsky
SEPTEMBER 3, 2024
If you’re building a consumer subscription app, this post is your new bible. Over the past year, Phil Carter has been developing a framework for growing consumer subscription businesses, called the Subscription Value Loop. A massive thank-you to Phil for doing the work to put a piece like this together.
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Modus Create
FEBRUARY 24, 2020
As consumers have raised their expectations of what they want out of digital and physical products and services, companies have had to act on those increased demands or risk losing their business with little chance such business ever returns. Get Involved with Research. indicates the struggle is real. What should they uncover?
PMLesson's Ace the PM Interview
JANUARY 9, 2019
Pendo is a product engagement platform that helps businesses better understand their users and is a Series-D company backed by Sapphire Ventures, Battery Ventures, and Spark Capital. In this Path to PM post, we discuss the importance of connecting with a product's users and the tough aspects of product management.
Intercom, Inc.
JULY 21, 2022
Intercom was created out of an epiphany in a small Dublin coffee shop because we realized that the impersonal, transactional way of doing business online just wasn’t cutting it for customers anymore. We’ll also hear Andrew Chen, general partner at Andreessen Horowitz, talking about the changing landscape of customer acquisition.
Mind the Product
MAY 29, 2018
At Benchmark, Sarah invests in consumer businesses and the consumerization of IT. Leisa Reichelt, Head of Research and Insights at Atlassian. Leisa is responsible for building a better understanding of users and customers at Atlassian. Cindy Alvarez, Author and Principle Researcher at Microsoft.
Intercom, Inc.
AUGUST 13, 2019
It was part of a project he was running in the Stanford Research Institute called NLS (“oN-Line System”) that culminated a few years after the report on December 8th, 1968, in what’s become known as the “Mother of All Demos.” Mark Zuckerberg testified in front of the US Congress in early 2018. Developing a career plan.
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