Mind the Product

AUGUST 19, 2019

According to Crunchbase, in 2018 there were 5,000 startups relying on machine learning for their main and ancillary applications, products, and services. From my experience, the problems that ML can help to solve usually fall into one of these buckets below: Could we make the user experience more tailored and personalised?

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Artificial Inteligence Data Visualization Product Research Reporting Tools 195

Mind the Product

MAY 13, 2019

We recently reached 1,800,000 current account customers – after launching in January 2018 – and are focusing on growing our user base and revenue. In the same time, we’ve grown overdraft usage from zero to over 100,000 people, and revenue from zero to break-even on a per customer basis.

User Testing 194

User Testing Research Software Feedback Software Customer Experience 194

Amplitude

MAY 6, 2020

Product Intelligence software helps teams use their customer data to build great product experiences. Product Intelligence is a response to these shifts—changes in how we interact with products, and how companies are competing to retain, delight, and engage customers. They lose customers. They: Connect to Customers.

Data Visualization 140

Data Visualization Reporting Tools Analytic Tools User Testing 140

Usersnap

MAY 21, 2019

No matter what type of business you’re in, you have to deal with customers. Putting a heavy focus on customer needs will help you in many ways, one of which is to create strong customer advocacy. According to Harvard Business School Press, just a 12% increase in customer advocacy can bring 200% growth in revenue for companies.

User Testing 74

User Testing Customer Experience Customer Feedback Product Research 74

The Product Coalition

OCTOBER 22, 2018

Brilliant meeting so many new people and catching up with so many Receptive customers too. It was called: F Customer Feedback Video will be available soon too. F Customer Feedback Hello, I’m Hannah Chaplin the CEO at Receptive. However, customer feedback is actually a huge opportunity for your business.

User Testing 60

User Testing Feedback Software Customer Feedback User Friction 60

Usersnap

APRIL 18, 2019

Your customers are your lifeline, you know that. You might think all your customers are perfectly happy. Turns out, without actually speaking to your customers, you can’t truly know how they feel about you , your products or your business. You can grow your business and earn loyal customers. Click To Tweet.

Customer Experience 76

Customer Experience Customer Feedback User Testing Product Research 76

Revulytics

SEPTEMBER 6, 2019

While it’s easy to have missed those short-lived or misconceived products, it’s much harder to ignore the fiasco Snapchat encountered when it redesigned the platform in 2018, triggering a tsunami of user backlash, including a petition begging the company to reconsider and a 2% loss of its daily active user community in a single quarter.

Analytic Tools 69

Analytic Tools Feedback Software Reporting Tools Data Visualization 69

UX Planet

SEPTEMBER 16, 2024

Just when you thought you had user experience figured out. Lean UX is an iterative process — image by Amélie Mourichon Introduction So you thought you knew everything about user experience (UX). The Lean Research Loop The Lean UX approach as an iterative project life cycle has been conceptualised as the Lean Research Loop.

User Testing 98

User Testing Product Research UX Research Software 98

Agile Velocity

MAY 14, 2020

They are measurable outcomes – goal posts – that provide feedback on HOW your initiatives are doing. Agile is an iterative approach that focuses on collaboration, customer feedback, and small, rapid releases in order to satisfy the customer through early and continuous delivery of value. Customer Satisfaction.

Agile 98

Agile Feedback Software Analytic Tools Data Visualization 98

The Product Coalition

DECEMBER 21, 2018

The Customer is NOT Always Right A transcript of my talk at SaaS North, Ottawa, 2018 Hi everyone, I’m Hannah Chaplin, the CEO at Receptive. In all the years I’ve been involved in producing software and SaaS products, customer feedback is still a really hot topic and one on which you still see lot of conflicting advice?

User Testing 60

User Testing Feedback Software Customer Feedback Customer Experience 60

Lenny Rachitsky

SEPTEMBER 3, 2024

ARPU is often low and hard to grow: Consumer subscription apps generally have much lower Average Revenue per User (ARPU) vs. B2B SaaS, and they have a harder time expanding ARPU than many other business models. Social networks grow ad revenue by increasing user engagement.

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User Testing Feedback Software Framework Onboarding KPIs 134

Split

AUGUST 28, 2020

If your goal is to move from a software delivery cycle that was built with lots of guardrails and infrequent deploys, to a more modern methodology that supports responsiveness via frequent releases to flow value to your customers as quickly and safely as possible, then who you put in charge of change management decisions matters, a lot.

Analytic Tools 106

Analytic Tools Feedback Software Software Review Weak Development Team 106

Business of Software Conference

OCTOBER 29, 2018

Wade’s talk is followed by a mammoth Q&A – full of insights from someone who lives and breathes remote work. million users and uh, yes, Zapier rhymes with happier in case you’re curious. Uh, the first one is collect feedback. Make sure you stay for the whole video. Video, Slides, and Transcript Below.

Weak Development Team 79

Weak Development Team Reporting Tools Feedback Software Data Visualization 79

The Product Coalition

MAY 11, 2018

Are your product teams acting on the best product feedback data? Can you be sure they aren’t building the last request they heard from your most demanding user or pushy salesperson? Product feedback?—?your It comes through your support channels, Customer Success, Sales and from your internal teams who feel frustrated.

Feedback Software 68

Feedback Software Product Research User Testing Customer Feedback 68

Usersnap

JULY 26, 2020

It’s to reduce risk by proactively finding and eliminating problems which would most greatly impact the customer using the software. Customers can be impacted by the frequency of an error or undesired functionality, or by the severity of the problem. Testing from a user's perspective. Reasons of errors not visible. Advantages.

Reporting Tools 128

Reporting Tools Feedback Software User Testing Software Review 128

DISQO

FEBRUARY 26, 2018

Beyond that, common past roles are marketing and customer-facing roles like sales and customer success. The vast majority of digital product managers set product roadmaps and write user stories. Qualitatively though, product managers today use a lot more tools and talk to more customers than ever before.

Product Research 40

Product Research Data Visualization Product Management Product Manager 40

DISQO

FEBRUARY 26, 2018

Beyond that, common past roles are marketing and customer-facing roles like sales and customer success. The vast majority of digital product managers set product roadmaps and write user stories. Qualitatively though, product managers today use a lot more tools and talk to more customers than ever before.

Product Research 40

Product Research Data Visualization Product Management Product Manager 40

Indicative

OCTOBER 22, 2020

We get it – retaining your customers is hard work. This means product teams have to work hard to improve onboarding and engagement to retain customers. However, improving retention is an uphill task, since retaining users in your product is rarely a singular team’s effort. Product Retention and the Status Quo.

Data Visualization 76

Data Visualization Customer Experience Analytic Tools Feedback Software 76

Userpilot

SEPTEMBER 5, 2022

by Jana Frejowa from Spendesk – How to Speed Up Your Feedback Loops? The talks below are helping you make better budget decisions by prioritizing projects using data insights, or helo you learn from…the speakers’ mistakes. – by Peep Laja from Wynter. How to Scale Up Business with a Small Team and No Funds.

Product Research 52

Product Research Customer Experience Feedback Software Research Software 52

DISQO

JANUARY 10, 2019

Alpha, the rapid consumer feedback platform, today announced the findings from its annual Product Management Insights Report , highlighting the powerful role product managers can play in driving digital innovation — if they are supported and freed up to experiment.

User Testing 40

User Testing Product Research Reporting Tools Data Visualization 40

DISQO

JANUARY 10, 2019

Alpha, the rapid consumer feedback platform, today announced the findings from its annual Product Management Insights Report , highlighting the powerful role product managers can play in driving digital innovation — if they are supported and freed up to experiment.

User Testing 40

User Testing Product Research Reporting Tools Data Visualization 40

The Product Coalition

MARCH 23, 2018

As a result, a lot of product decisions are made on gut feeling, incomplete information, the loudest voice in the room, and the most demanding customers. Items that make it into SaaS products often don’t align with the company’s strategy to support growth or help existing customers reach their desired outcomes. You lack the context.

Feedback Software 60

Feedback Software Research Software User Testing Product Research 60

Intercom, Inc.

FEBRUARY 27, 2020

?. Anyone who’s tangled with customer support knows: getting an answer to your question is one thing, but actually landing on a useful resolution to your problem can be another. Two years ago, we introduced Answer Bot to address our customers’ most important questions. It did a terrific job, but we knew we could do even better.

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User Testing Artificial Inteligence Customer Experience Data Visualization 23

Surya Suravarapu

FEBRUARY 13, 2020

Source: McKinsey & Company, 2018). Their biggest challenge is 'setting the product roadmap priorities without customer feedback or market feedback (25%), which is closely followed by 'getting consensus on product direction (23%)' (Source: ProductPlan’s Product Management 2020 Report). Understand Customer Jobs.

Reporting Tools 52

Reporting Tools Feedback Software Product Research User Testing 52

Bain Public

MAY 21, 2018

In Alpha’s Product Management 2018 Insights study , a third of respondents reported having AI or machine learning incorporated into their products. Product Managers gather real-world feedback and make decisions on what features to build. Feedback loops allow you to monitor prediction accuracy, etc.

Data Visualization 40

Data Visualization Artificial Inteligence Feedback Software Research Software 40

ProductBoard

JANUARY 29, 2019

JAM is a big product management conference where product people share stories and insights. However, we should be transparent and mention that we—productboard—sponsored Jam London 2018. From Business to Buttons calls itself “Scandinavia’s premier User Experience and Service Design Conference.” So there’s that.

Research Software 74

Research Software Feedback Software Product Research Product Management 74

Business of Software Conference

AUGUST 1, 2019

Rahul’s spoken and written on the subject at length since BoS 2018, but it was here that he first laid forward his process for optimizing for Product-Market Fit. This Year: Customer Onboarding – The Key To Happy Customers. This Year: The Feedback Loop – How To Create A Culture Of Feedback (Workshop).

Feedback Software 8

Feedback Software Research Software User Testing Product Research 8

The Product Coalition

FEBRUARY 2, 2019

It’s the idea that motivates the “build, measure, learn” feedback loop and all its attendant techniques in Reis’ book. How could an idea that is so simple and obvious appear to be so uncommon and profound? Now, obviously, there’s more to lean than this basic idea, but this is the fundamental idea.

Reporting Tools 64

Reporting Tools Product Research Feedback Software Startups 64

DISQO

AUGUST 15, 2019

One user expressed interest in buying cryptocurrency if it were accepted at more stores: “I like that cryptocurrency is secure but operates outside of a central banking industry. It was reported in 2018 to have a valuation of $8 billion. appeared first on Feedback Loop. I would need to engage in further investigation.”.

Reporting Tools 40

Reporting Tools Product Research Banking User Testing 40

DISQO

AUGUST 15, 2019

One user expressed interest in buying cryptocurrency if it were accepted at more stores: “I like that cryptocurrency is secure but operates outside of a central banking industry. It was reported in 2018 to have a valuation of $8 billion. appeared first on Feedback Loop. I would need to engage in further investigation.”.

Reporting Tools 40

Reporting Tools Product Research Banking User Testing 40

DISQO

JULY 11, 2019

What this means for consumers and users of the social media platform is that its value should not change much compared to other forms of currency, like the U.S. billion users. But is that enough to incentivize users to trust the newest addition to their global communication platform? 2018 was a difficult year for Facebook.

Product Research 40

Product Research Reporting Tools User Testing Data Visualization 40

DISQO

JULY 11, 2019

What this means for consumers and users of the social media platform is that its value should not change much compared to other forms of currency, like the U.S. billion users. But is that enough to incentivize users to trust the newest addition to their global communication platform? 2018 was a difficult year for Facebook.

Product Research 40

Product Research Reporting Tools User Testing Data Visualization 40

DISQO

AUGUST 28, 2018

According to The 2018 Northwestern Mutual Planning & Progress Study , 78 percent of Americans are “extremely” or “somewhat” concerned about affording a comfortable retirement. That’s not to say that “having two customers,” as he puts it, doesn’t come without its fair share of challenges.

Feedback Software 40

Feedback Software User Testing Analytic Tools Research Software 40

DISQO

AUGUST 28, 2018

According to The 2018 Northwestern Mutual Planning & Progress Study , 78 percent of Americans are “extremely” or “somewhat” concerned about affording a comfortable retirement. That’s not to say that “having two customers,” as he puts it, doesn’t come without its fair share of challenges.

Feedback Software 40

Feedback Software User Testing Analytic Tools Research Software 40

The Product Coalition

MAY 25, 2018

Learn more about the numerous product backlog anti-patterns that can manifest themselves when you try to create value for your customers and your organization. Upcoming Hands-on Agile Webinars Save the dates: On May 22nd, 2018 , the fourth webinar will address Agile Failure Patterns in organizations. up to 50 times?—?your

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Webinar Agile Product Research Customer Experience 60

DISQO

AUGUST 21, 2019

Currently, he is the CEO of Zooterra, a wildlife conservation and habitat protection platform that he founded in 2018. Users see their impact as each terra directly supports forest, wildlife, and community projects related to that area, and they also receive exclusive stories. You have to de-risk as many options and choices as you can.

User Testing 40

User Testing Research Software Customer Experience Feedback Software 40

DISQO

AUGUST 21, 2019

Currently, he is the CEO of Zooterra, a wildlife conservation and habitat protection platform that he founded in 2018. Users see their impact as each terra directly supports forest, wildlife, and community projects related to that area, and they also receive exclusive stories. You have to de-risk as many options and choices as you can.

User Testing 40

User Testing Research Software Customer Experience Feedback Software 40